Cons: "Business does not have salad for everyone, I missed out salad"
Cons: "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"
Pros: "The crew and the flight was good. The comfort of the seats were not, especially for a 14.5 hr flight"
Cons: "Just a little more space between the seats! You have to lean to the side, on the passenger seating next to you to try to pick something up or gather your belongings."
Cons: "Qantas is always delayed leaving"
Pros: "- decent wine, fresh fruit, in-seat entertainment, smooth flight"
Cons: "- audio was buzzy, seats very thin, bathrooms not stocked with paper towels"
Pros: "I slept for 12 of the 15 hours so? Food was good!"
Cons: "More leg room."
Cons: "Leg room was poor. No entertainment"
Cons: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Pros: "Same as previous answer!"
Pros: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"
Cons: "Best flight ever all time"
Pros: "We eventually got to our destination safely although very stressed"
Cons: "The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay"
Cons: "Too dark to see to get into my carryon and then lost something out of it but couldn’t see it"
Cons: "Entertainment system was old and slow. So-so food. Air New Zealand was better than Quantas for similar journey at same week of year and about the same price."
Pros: "On time, could have actually been early, but no."
Cons: "Uncomfortable cramped seats, selection of entertainment was dire, nothing I wanted to watch."
Pros: "Great crew, nice clean aircraft with lots to watch via their streaming service Flight left ontime and arrived early"
Cons: "Food was good but not great"
Pros: "Seat comfort amenities crew"
Cons: "No vegan meal options"
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Cons: "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."
Pros: "Flight was late 30 mins"
Pros: "Clean, timely, organized, good food, good entertainment, smooth... Aussome! :)"
Cons: "My remote in my arm rest (58D) was a bit broken. While it still worked, the flap was missing some screws to hold it in place. Also, the touch screen oftentimes had issues sensing my finger on the pause button. Overall it did not hinder me from enjoying the entertainment services provided."
Pros: "Not much"
Cons: "Terrible meals. Ran out if nany items. Only one refreshment s tree and in the back of the plane."
Cons: "Little more leg room required"
Pros: "Entertainment for the kids Healthy food The crew were great and interactive"
Cons: "Too much pressure for the ears"
Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"
Pros: "Efficient loading & unloading. Flight was on time."
Cons: "Seats were way too close together!!"
Cons: "747 not as pleasant or spacious as A380"
Pros: "The salmon entree was top notch. Veggies cooked crisp too. Morning muffin was warm. All very yummy:) Wonderful smiling crew."
Cons: "The audio headphones had patchy reception. Needed to wiggle the wires."
Pros: "Great choice of entertainment. Served good food often with nice menu selection. Seats a bit tight as with all airlines. Fruit was fabulous and fresh - there were none left when I requested mine, but the flight attendant said there may be some left from other servers. Within a few minutes, she did bring one which I was thankful as I didn’t care for the other selection."
Cons: "Close seats especially when others recline, but we were lucky on this flight no one did as it wasn’t a full flight so people moved around."
Cons: "We were unable to access the boarding area until about 15 min prior to the flight for some unknown reason. We were held in an "anteroom" area. The boarding process was a bit confused as a result."
Pros: "Enough room.. 3 seats for myselfe"
Cons: "Over all service was poor. TVs weren't working either."
Pros: "Decent plane, good staff, very clean"
Cons: "Food was only ok, limited entertainment choices"
Pros: "It was the day before Christmas and all the crew were friendly and happy to be at work (of service) from check in to cabin crew. Just lovely thank you."
Cons: "Flight from LAX was delayed 2 hours so I've missed my flight to Auckland. I'm still in Sydney.....a debacle!"
Pros: "The food and the crew were very good!"
Cons: "The seat had a large box at my feet and the headset/charger didn’t work at my armrest, which meant I had zero audio for the entire flight."
Cons: "Arrogance of the crew"
Cons: "The delay was just disappointing"
Pros: "Qantas is my favorite airline. I will always fly with them given the choice."
Pros: "I was worried about the long flight; but it went very well. The crew was so friendly and I felt very taken care of. The food services were well-timed. Awesome selection of movies and shows. We were provided a blanket, pillow, eye mask etc."
Cons: "I wish business class was not so expensive."
Pros: "Great business class hard product"
Pros: "Dinner meal"
Pros: "Friendly staff. Clean and tidy. Fast and reliable. Grand cup of tea too. Would recommend and would fly again. Different Safety demo got my attention."
Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."
Pros: "The crew was attentive and friendly, food was great and the wide variety of entertainment offered made the 16+ hour flight go by quickly"
Cons: "Only downside was fellow travelers being inconsiderate."
Cons: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."
Pros: "Quite a bit of turbulence and I wish someone said it was normal I was worried the whole time"
Cons: "No dairy and gluten free option"
Cons: "Small plane and short flight so given a small snack but no entertainment."
Pros: "Direct flight to Brisbane. Cheerful crew doing their best with what they had to deal with."
Cons: "Late departure. Remote boarding gate to bus. Even more remote field from which plane departed. Overcrowded flight. Poor quality food. Access to Qantas Club denied (only for first class passengers)"
Cons: "Flight was delayed by 30 minutes."