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Pros: "The crew was running into people with their carts-i saw it 3 times."
Cons: "The food was bad. The area before boarding was small, and once inside, there was no access to food or restroom. We walked far to board. From the"

Cons: "Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane."

Pros: "Nothing special, staff was ok."
Cons: "Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane."

Pros: "Nice crew"
Cons: "Lack of entertainment"

Pros: "Left and arrived on time. Friendly crew. Decent snack served early in the flight."
Cons: "No entertainment beyond watching the map showing the progress of our flight."

Pros: "Left and arrived on time. Friendly crew."
Cons: "No entertainment...could only watch the map showing our flight's progress."

Cons: "They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes."

Pros: "Flight from Sao Miguel was on time and arrival at Boston was also on time. The crew was friendly and professional. It would have been nice if the WiFi at the airport was faster so we could have loaded the WiFi app for on board entertainment, but somethings can’t always be accomplished."

Pros: "Good flight, nice crew. Food was just ok."
Cons: "Food was bad"

Cons: "Expect major delays ."

Pros: "very friendly airline...thank you."

Pros: "Nice crew, good food and free wine."
Cons: "Flight was delayed and they charge extra for seating next to each other."

Cons: "Worst international airline. Old aircrafts, no A/V equipment, really bad food and service."

Pros: "NONE"
Cons: "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."

Pros: "The staff were nice, I was sitting in a bulkhead seat so that was nice to have extra room."
Cons: "There was no entertainment (broken) and the meal was not the greatest."

Pros: "Everything was on time. Good flight."
Cons: "My seat was broken and would not stay in upright position. They took too long to serve dinner."

Pros: "It was clean."
Cons: "The vegetarian meal flying to the Azores was good but coming back to the US it was awful."

Cons: "I think the through flight through Portugal should have been more transparent. Myself and many others did not know about this flight until arriving at the airport. Regarding entertainment, there was no movie or anything like this for the long flight."

Pros: "Nothing"
Cons: "Everything!"

Pros: "Honestly, they had the best plane food I've had in a while. Flight very comfortable and uneventful, they even gave us blankets and pillows."

Cons: "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."

Pros: "Professionalism presented in a relaxed way!"

Pros: "Quick Easy check in, great flight and staff!"

Pros: "generally efficient"
Cons: "bad food, no entertainment at all, did not come through offering water on long flight, toilet paper ra out in bathrooms"

Cons: "No entertainment, dirty toilets, limuted refreshments."

Cons: "Delayed, no reimbursement, ac was off while we just sat on the runway, missed my connecting flight. Meanwhile all their other flights were delayed also. I couldn't believe how hot it was for so long on the plane. Worst flight I've ever been on"

Pros: "Mostly lovely crew"
Cons: "2 hours on tarmac before taking off, no water or bathrooms then, 1/2 hour on tarmac when landed, when plane reeked of gas. Woman in front of me had chair armrest fall off"

Pros: "I liked the food and champagne :)"
Cons: "Didn't appreciate the fact that my flight was canceled and changed for a day later"

Cons: "Long delay not on time"

Cons: "They lost my luggage."

Pros: "the crew is nice"

Pros: "The crew was very friendly and boarding was pretty fast"
Cons: "No tvs for movies. To much drink were offered and a guy next to be got drunk and then was acting inappropriate"

Pros: "Food was good. Full dinner and breakfast"
Cons: "Made us get off the plane in Azores but would not let us in to shops and cafe. Meal not served till 11pm. Seats very narrow."

Cons: "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."

Cons: "The delay of over 12 hours was terrible. I'm sure most people will complain as everyone was furious. The staff didn't provide any guidance towards what the problem was or how long we could be waiting. Their communications were guesses at best."

Pros: "Nothing. We didn't take this flight because of the SATA airline strike which left us stuck in Ponta Felgada for 2 days."
Cons: "We were majorly inconvenienced when finding out our flight was delayed, then cancelled completely, the. It happened again the next day. Lost 2 days of our trip whih were supposed to be in Lisbon. We found a Ryanair flight to Porto just to get to the mainland. What a nightmare. Never flying with Azores/SATA again!!"

Pros: "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Cons: "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."

Pros: "Doss improved from first experience but still mediocre; staff friendly overall"
Cons: "Late departure, affecting connecting flight"

Pros: "Food improved from our first overnight experience"
Cons: "No entertainment, some crew members wee rude and messy (spilling food/drink and unapologetic) where others were exceptional. Limited places to sit in between flights at gate (had to depart plane and reload even though we had same exact plane/seats)"

Pros: "1 booked flight and selected seats months ahead. On date of departure reseated in middle section though previously booked window seats. 2 after arriving in Portugal informed return flight was cancelled due to crew strike. Told we can wait in Portugal or rebook on new airline. You can't make this stuff up."

Pros: "Crew was great!"
Cons: "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"

Pros: "Friendly"
Cons: "Slow"

Pros: "Earlier TAP flight was late and caused me to miss my connecting flights."
Cons: "Flight was cancelled because TAP flight was 2 hours late in picking me up."

Pros: "Food was pretty good and staff was nice"
Cons: "Plane was dirty. Tray tables had food on them. Crumbs in seat crevices. Boarding was an absolute nightmare as we were crammed in a shuttle bus for a half hour and then waited on the tarmac for close to an hour"

Pros: "The a330 was nice, seats had a good incline and cabin crew was very accommodating and friendly to me."
Cons: "In flight entertainment didn't work at all Food was bland, but somewhat on par with American carriers (low bar). But the ticket was pretty cheap. Very cold"

Pros: "The food was good. I enjoyed the flight. Though I've felt that I received less than I usually do from international flights but maybe just because this was shorter. No extra bull you don't need like an over night bag (that I've been given on other airlines for over night flights) but if you're expecting it, it may be a bit of a let down. My flight was just under 6 hours so maybe it's too short for that. They served a meal and a half. A full dinner, dessert and appetizer with wine. A muffin with coffee for breakfast. The dinner was surprisingly great. I actually really loved it. The muffin was just a plain blueberry muffin purchased from the store. Just a quick half meal before leaving."
Cons: "Well I had planned to go take a course in Porto which was the whole reason I bought this flight. I missed everything i came here for because of it. They reimbursed people and put people up in hotels, but not me. My trip was ruined essentially due to the cancellation of my first flight but the flight itself, when it did go, was good."

Pros: "Direct Flight"
Cons: "Mediocre Food No gate for the plane in Boston or Lisbon, so you need to be shuttled to the plane. Entertainment system not working. Late leaving. Delayed landing (not their fault?) Too much money when compared with other, better airlines."

Pros: "The friendly staff and free food and drink."
Cons: "There was no entertainment."

Pros: "I witnessed several instances of the crew going out of their way to help people. I was astonished at the level of service. Also it was very cheap and the landing was like a feather!"
Cons: "Nothing was wrong it was GANTASTIC"