It never happened. How could you ask me to write a review of something you are not aware of never happened????
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
So many minor delays, very little communication, and what there was, we couldn't even hear in the first place.
Pros: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Cons: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Cons: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pros: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Cons: "Very old movies as entertainment."
Cons: "somebody lost my bag with ski boots, never again with polish air lines,NEVER AGAIN!!!!!!"
Pros: "My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone."
Pros: "Good on time flight"
Cons: "Not much, small plane for a short trip, everything was fine"
Pros: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Cons: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Cons: "3/3 flights I’ve taken have been delayed. I never made my connection, adding 10 hours to trip, more than doubling travel time. LOT is consistently late. Be aware of short connections. Or really any connections."
Pros: "The flight crew!"
Cons: "Missed my original flight, it actually left 10 minutes early! Came late from NYC and had no info or assistance on that flight at all!"
Cons: "We didn’t get an email reminder to check in online."
Cons: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Cons: "I didn't like, that our flight was delayed for an hour before Christmas Eve and Christmas. During this period you are waiting for everything going well. But I am happy, that it wasn't very long delay."
Great travel. Only issues were rude passengers, sorry to say.
Pros: "The extra legroom in the Classic Package Seats."
Cons: "The snacks where a little on the dull tasteless side."
Pros: "Amazing punctuality, both on the way out to Lisbon and on the return to London."
Cons: "Cannot really think of anything that needed attention on these flights."
Pros: "New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality"
Cons: "Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy"
Pros: "Everything. Flying First class is the only way to fly"
Pros: "Crew was awesome, seat spacing comfort not so much."
Cons: "Need to have seat upright to use trays to eat on flight"
Pros: "Flight left on time."
Cons: "In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining)."
Pros: "We missed the flight by five minutes do to our connecting flight being late. We had mechanical issues, weather delays and an aborted landing in Miami."
Cons: "Tap would not roll us over for the next day. We had executive tickets in business class. They wanted 3000.00 dollars each for the flight."
Pros: "Newer planes, good service"
Cons: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Pros: "The food and service during the flight was great. Enjoyed the meals and they offered drinks frequently. Complementary wine is also a big plus compared to other airlines."
Cons: "The luggage situation. We were very annoyed that we didn’t get a carry on bag and had to pay $92 each for every checked bag. I travel frequently and have never experienced this with another airline."
Unfriendly staff, delayed flight, luggage took almost an hour. Very disappointing.
One United employee a little impatient, also on flight WiFi was out for some time. I was happy to receive a complimentary alcoholic beverage for volunteering to check my carry on bag.
I enjoyed everything generally. However, getting from the Tarmac to the arrival building required we got on a Bus and meaning they had to wait on everyone to get in from the plane eating a significant amount of time and we still had to get o. The air shuttle to get to the arrival building and saw passengers with connections having to run all the way.
The flight was good they didn’t take off on schedule
My experience flying from Ottawa to Montreal was not good!
A long international flight and not even a snack? Really? One drink in five hours? Really?
flight was cancelled at an hour's notice- it appears that when flights are not full, customers are left to fend for themselves. I missed my one and only conference in 6 years, and the 900$ charge was not refundable.
Worse service, they canceled the flight 3 hours before departure and only informed us by text
More stress and uncertainty. My flight from Ottawa to Toronto was delayed due to a tech issue and I would have missed my connection to Nashville. I tried calling AC customer service and after a 1+hr hold, was told there were no earlier flights to Toronto (not true)and if she booked me on another flight, I'd have to spend the night in Toronto. Fortunately at AC check-in, I was able to get on the earlier flight (last seat due to a cancelation) and was able to make my connection. In the end, I got into Nashville an hour late, due to delays on the Toronto/Nashville connection. Both going to Ottawa and returning, I was faced with delayed flights and missed connections. I just want the confidence that flights are going to arrive and leave on time.
I especially appreciated the on-time performance. I had a play scheduled for the evening of my flight and I would have missed it if there had been any delay.