Flight didn’t land in Dubai and we missed connection . Ground Emirates offices at the airport are not adequately staffed leading to a 4 hour wait for next rebook ticket for connection.
Excellent experience I would only fly with Emirates
Food quality/ taste used to better. The chicken was bland and dry.
The fly dubai associated flight was a bit tricky the plane was uncomfortable and I was assigned a seat next to loo.
Emirates airlines does not inform there passengers of the required documents even at there counter in the start of the trip tell they don’t allow you to take your flight to the final destination. After that they say it’s not there Problem and you have to sort it out. Emirates is one of the worst airlines you can travel with.
Cons: "All good"
Pros: "Crew was helpful. Leg room is good. Overall the flight was good."
Cons: "Food could be better. Got Pizza for snack both ways. Could have been changed, and with 16 hours non stop, water should be offered more often. Although we can go get it ourselves, don't want to disturb others in the seat row to get snacks or water."
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Pros: "I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name"
Cons: "Food has declined significantly over the past few years"
Pros: "The crew in this sector is ALWAYS rude, and the food is substandard."
Cons: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
Pros: "Nothing to say"
Cons: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Pros: "Seats were goooood and comfy Leg room was good"
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "Early landing great service loads of legroom as am 6ft 5"
Pros: "The comfort and smooth boarding procedure"
Cons: "Co passenger is rude or showed attitude"
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Pros: "Very comfortable flight"
Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Cons: "This was a fraudulent charge!!"
Pros: "Cabin crew was courteous. Food was good."
Cons: "Boarding we haphazard."
Pros: "I forgot my laptop in the flight and called almost inertial but could not find it yet."
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Pros: "I liked most of the food service. Not breakfast."
Cons: "Cramped seating on 1st flight. High business class fares."
Pros: "The flight was comfortable, food excellent, and entertainment system fantastic."
Cons: "A 7kg maximum carry on weight is super low."
Pros: "Great selection of entertainment"
Cons: "Some of the flight attendants skipped over my row while offering beverages. One person was asleep but i was awake and thirsty. I had to wait until an attendant was unoccupied to get some water"
Pros: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Cons: "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
Pros: "Finally, a great airline with a direct flight from New York to Athens and very reasonable fares. I hope they keep it that way. Also, Newark is a much better airport to fly to and from than JFK."
Cons: "Crew was ok but could have been a little better, and the drinks selection could be improved."
Cons: "Not a single thing. Emirates is terrific!"
Pros: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Pros: "I love the experience of fly with kayak and look forward to many more"
Cons: "Nothing. Everything was expected from a good flight."
Cons: "I was given boarding card at Karachi airport to go to terminal B at gate 29, and at eleventh hour informed that flight was scheduled at Teeminal A at gate 11. The ground staff was not supportive at all and screamed at me on part of their own error. It was an horrible experience and I might not take Emirates flight."
Pros: "-Airbus A380 from dubai to SFO and backforth was very pleasant and almost zero noise in cabin. However flight design is little awkward that it squeezed me, wife and our baby in bassinet seat. - We had opted for Asian veg food and was very tasty and was served hot all the time. - Many restrooms - Travel accessories - Great entertainment options."
Cons: "- Cabin crew were bit rude and didn't care much even though we had baby when flying from SFO to Dubai. - Restrooms are oddly placed inside flight. - Can improve on food menu and varieties and also wish there were more snacks to munch. - Boarding process need to much more organized."
Cons: "Not enough blockbuster action movies. I expected you would have the new Jason Borne flick for e.g."
Pros: "Everything rom booking to boarding to reaching the destination."
Pros: "MORE STAFF NEEDED ON FLIGHT"
Cons: "PRESSURE ON STAFF"
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "Very comfortable pod."
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
Pros: "Comfortable seats not packed"
Pros: "Great service, decent & hot food options."
Cons: "Could do with a better food & drink selection."
Entertainment system did not work during my visit and subsequent return flight. For 14hrs, there was no entertainment. Even the lights did not work to read anything. Airline was fully aware of this issue, but were not transparent to inform us. I would not have taken this flight, had I known there would no in flight entertainment, even though I'm paying full fare. The plane was dirty and the toilets stinking. Cables were hanging from some seats. The crew never bothered to come around for water/juice, except during meals. Drinks were kept in the galley and expected passengers to get up and help themselves. The 777 boeing planes need to be junked on this route.
The cabin crew didn’t help senior citizens with their luggage.
The airline staff was very helpful especially priya - air hostess - she helped me with my cabin luggage & was very helpful.
Entertainment system didn’t work the whole flight Undercooked food Uncomfortable seats
There was nothing that was a Wow factor. The plane was late by 3 hrs. Initially it was delayed by one hr which was moved to 2 hours. We boarded the plane with an expectation of 2 hours delay and then had to be in the plane for one more hour before it took off. I have travelled in Air India ( only because of patriotism!!!!) many times even though every time I travelled there was a problem. I travelled most recently in November 2021 and May 2022. Both times the plane was delayed. In November my return trip was delayed by 14 hours. The staff was totally unorganized and extremely rude. Same trip the connecting plane from Delhi to Jammu was cancelled. The planes are breaking apart and are dirty...... I still travel in Air India with hope and very high expectation from Tatas.......
Most of the screens and remove doesn’t work. Food was served just twice and no coffee/tea in between for such long journeys. Staff were nice, food was ok for vegetarians.
Check in, food, entertainment, tv screen and headphones could have been better
We need to board a different flight because of technical difficulties.
Cons: "Food and Seats"
Pros: "Spacious seat."
Cons: "The runway lights at lucknow airport caused the plane to turnaround"
Pros: "Passengers were so cool. I mean indian passengers were so warm and cool"
Cons: "Entertainment was old and broken. Could have been updated to latest."
Cons: "Entertainment system was not working at all."
Pros: "Flight attendants"
Cons: "The general condition of the aircraft. It was in disrepair and worn. Seats were uncomfortable. Audio/video was inoperative and staff could not fix it. Food was tolerable with a definite decline in quality."
Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."
Cons: "Cost of my ticket from Bangalore to Delhi was $58 USD. I have been in India for 6 weeks, so I had two suitcases. It cost me $131 for a second suitcase. That is absolutely ridiculous and I will never use Air India again."
Pros: "Nothing to like about the service"
Pros: "good indian traditional food is required with enough quantity and good quality."
Cons: "crew behaviour not up to extent."
Pros: "All good"
Cons: "Very rude"
Pros: "Boarded on time, no hassles in security."
Cons: "Not a lot of in flight entertainment."
Pros: "Comfortable and without any hassles to change plane."
Pros: "Excellent courteous service, frequently serving food, nice decor"
Cons: "No WiFi on a 17 hour flight! The movies worked if you were lucky. Bring lots of books! Called to find out about changing my return city, and customer service was non existent. They said they'd call me back?! Yeah, they never did (big surprise!)"
Cons: "1) At the check in I requested to add my frequent flier miles to my account and gave my card as well. Still she could not do that. after that I asked whilr back to NY, nobody could help me. 2) My seat # was different from the one i requested. staff is not courteous. 3) Air hostess first make arrangement for their resting place in Bussiness class seats and eat before serving to the customers. Very poor service"
Pros: "Flight was on time and reached SFO before time."
Cons: "It was an old flight were none of our three seats infotainment were working, also noticed similar issues with other passengers too. It is difficult to find crew members other than fixed food serving time."
Pros: "Smiling and helpful crew Better "airline" food So nice to fly direct without stops Good price for business class!"
Cons: "Business class seats little cramped (2+3+2 v/s 1+2+1 in other airlines)"
Pros: "Seat space, leg room,staff"
Cons: "Food, frequency of food service,entertainment TV not working."
Cons: "Staff until coporatative"
Cons: "Flight left late to wait for other passengers. . Entertainment services were not working and for a long haul flight is not acceptable.. The flight attendants kept one lavatory locked for their own use. The food was mediocre,. The lavatories were not cleaned. I have been in many other carriers and the flight attendants maintained the lavatories. Flight attendants were not helpful with placing or locating spaces for carry on luggagess. No simple amenities provided like socks , earplugs, or eye cover like other airlines. The seats were falling apart, fabric was torn. I have to give credit to the person who assisted in issuing me a new booking due to a snag with name. However, I was placed in a different line after being issued a boarding pass without further explanation. Every other passenger in the same queue were perplexed like me . Air India badly needs to up their ante. Customer service is poor overall. Seriously makes me wonder how aircraft safety and maintenance is performed."
Pros: "No on board entertaintment screen"
Pros: "Food was good"
Cons: "The air hostess was rude to the elderly passenger who might not have ever flew and in the other airlines the crew members are really very helpful, they give a smile all the time and give special attention to the elderly, this was missing in this flight."
Cons: "Customer service didn't even try and refund even the taxes"
Pros: "Professional crew, and excellent food. Lots of space in overhead cabins. Plane was clean"
Cons: "Check in process at airport was relativelya slow"
Pros: "Flight was comfortable. Boarding process was smooth."
Cons: "Air India people left the luggage of half of the passengers at the Delhi Airport. We had to wait at the airport to find out that luggage would arrive by the next flight in the afternoon. The good thing was that the luggage was delivered to our home in the evening."
Pros: "Crew served with grace. Your crew is doing whatever they can to serve best, but the poor plane infrastructure, indiscipline and chaotic boarding process is terrible at DEL. This part of the business process requires re-training, enforcement."
Cons: "Toilets did not have toilet seat cover papers, very limited supplies of tissue paper. Paper towels were provided instead of tissue paper and seat cover papers. No wonder these toilets clog so often. It's a long haul flight almost 161/2 hours; should attend this need. Upon inquiry from crew, I came to know that flight services from DEL to SFO does not provide toilet seat covers; while SFO to DEL does? Entertainment system hardly works; three of the entertainment systems at 34 row were not working. Infrastructure seating, cushions are old, suggest updating/refurbishing these for such a long flight. Food menu should be reconsidered, especially bread - I still don't understand why are you serving bread roll with Indian food, mismatch, and also would suggest executive management to make surprise checks on the food quality - hopefully they will understand."
Pros: "less then expected"
Cons: "help and services"
Pros: "Good service and great food"
Pros: "Direct 15 hr flight. That's all I can say."
Cons: "Tv didn't work. Crew was rude at times. They believed that they owned the airline and we were just regular passengers. They don't answer any questions well. Not satisfied with their service."
Cons: "no through check in."
Pros: "There is nothing which was good"
Cons: "Every thing"
Pros: "Shortest flight for the route"
Cons: "Worn out seats, dirty tray table and around seat, dirty rest rooms, impolite staff, horrible food , maps not working, headphones not working, not able to choose seats online."
Cons: "I booked a direct flight from Newark, N.J. to New Delhi, India and was made to stop in Bombay for two hours. Absolutely pathetic of Air India to make passengers stop on the way according to their convenience."
Pros: "We liked the courtesy of the staff (ground and air) loved the checkin luggage allowance of 25 kgs instead of 15 kgs in all other Indian airlines except jet air and free food"
Cons: "No complaints"
Pros: "I liked that the plane landed and that I would not have to ride Air India ever again."
Cons: "The entertainment system was broken. I was flying business class. No seat should ever be broken on business class, considering the premium price. When I asked them to fix it, they told me that I can move to broken seat with a working entertainment system. They eventually fixed the seat and I moved but it was narrower and the screen was to my left, not in front of me. They refused to upgrade me to 1st class. The seat were old, won out, and not comfortable, which matters on an 18 hour flight. They also messed up my frequent flyer miles. I felt like I was treated like dirt. I recommend a different airline. 3/4 Air India flights have had similar problems."
Cons: "Very uncomfortable back rest, I could feel the iron mesh on my back. There is no cushioning at all."