I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
Pros: "comfortable seats. the food was good, good sandwich."
Cons: "for this type of flight, nothing at all."
Pros: "I got bumped from the flight. They overbooked. Three people were let on after me."
Cons: "There was a problem with their system, so they didn’t have a record of my checking -in. But, my email said I had checked in - just wouldn’t give me a seat number. They put me up in an old hotel that I would not recommend, so I can fly tomorrow."
Cons: "Extremely slow check in process, which translates in suitcase left behind and all the inconvenience of that. No on board entertainment. Aircraft is very old"
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Pros: "Our flight attendants seemed a bit distant. They got the job done but didn’t seem friendly."
Cons: "It was fine."
Pros: "Crew was nice."
Cons: "Movies to choose from"
Pros: "It ALL sucked BIG TIME!"
Cons: "TRAVELING ON ANOTHER AIRLINE"
Pros: "On time, the service"
Cons: "Crew was extremely rude."
Pros: "The crew were great and the flight very smooth."
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Pros: "The crew once again exceeded my expectations. The food was good for airplane food."
Cons: "The plane seem to be a little older and wasn't quite as comfortable and it only had one screen for people to share and only one movie to watch. A long flight should have different movie options."
Cons: "lost my luggage, did not give me veg meal I ordered, tiny seat that was broken."
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "The crew onboard were so friendly and took good care of us. They worked hard to ensure everyone on board was comfortable."
Cons: "No televisions and by the end of the flight the garbage made the airplane smell awful!"
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."
Pros: "The flight was quick"
Cons: "My tray was broken so I had to eat on my lap . Seat didn’t recline and no entertainment"
Pros: "All the services at the plane were very good"
Cons: "The order at the boarding in Istanbul and in Panama, were poir, with no preference for freq flyers"
Pros: "old plans seats are not comfortable no power for charging, small business class yet they ran out of a food.. copa airline lounge at Panama city is a zoo no place to seat and people were setting on the floor. useless."
Cons: "We were forced to go through security again to access the gate and that included throwing away all liquids without access to a water fountain to refill. Completely unreasonable to make people board a 5+ hour flight without water."
Pros: "People are very friendly"
Cons: "The food is not very good at all, especially for breakfast and snacks. Also, the seats and entertainment are on the older side, therefore not very comfortable (but not uncomfortable) and not easy to watch/enjoy."
Pros: "On time"
Cons: "lousy food, slow boarding. I had a sick passenger sitting next to me - I was worried about getting sick.."
Pros: "The flight departed on time, easy connections."
Cons: "The crew looks tired. The crew was not nice. They don't smile."
Pros: "Service was sastisfying"
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Pros: "I enjoyed the direct route from SFO through Panama to Mendoza. Panama airport is certainly one of the most expensive in Latin America which made the 9 hour layover expensive. Otherwise the flight was relatively comfortable and hassle free."
Cons: "The expensive 9 hour layover in Panama City was a bummer. Also the airport had all of its flights leaving at the same time which made it very crowded!"
Cons: "The airplane was very old"
Pros: "Everything was great good service"
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped. There were no Spanish-language movies."
Pros: "Service of crew excellent. On time and good arrival. Web check in let me pick my seat. And nice stewardesses"
Pros: "Zero delay from Tampa to Panama"
Cons: "The delay from Panama to CR but due of the weather . The food was not good at all."
Pros: "I loved the free entertainment - variety, newly released music and movies, and games. Leg room wasn't bad. Food served was a nice addition."
Cons: "Seats felt worn and sloped uncomfortably, the service left more to be desired from the stewards and I'm not talking 1st class style but just being simply courteous and SMILE. Boarding took so long, they made us all leave the waiting area and rescan everything and took our water bottles - even one I just bought not 10 minutes ago, seal not even broken. All of this even though we already went through main security scanning, etc. prior to arriving to the gate."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options, Very old seats and covers gave a very dull impression"
Pros: "There were a few crew members that were working really hard and reached out to try to help me."
Cons: "I was frustrated by the lack of communication. There was no announcement that the there was even a delay until AFTER the boarding time had passed. I was extremely confused and when the announcement was finally made, it was in Spanish only. Then the flight was cancelled (which is understandable and totally happens) but no one assisted me with rebooking or informed me what was going on. I was traveling alone and it was a very frustrating experience. Overall I was at the airport from 11pm to 4am the NEXT day. We were offered accommodation but not until 11am (our flight was supposed to be at 5am) and then we were shuttled back to the airport at 12 midnight for a 4:40am flight. Then my layover in Panama City was extended by 4 hours. Overall, my travel time was nearly 56 hours."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Kidness of flight attendants Both flights on time"
Cons: "They should improve the entertainment on board. Most of the airlines have installed screen on the back of every seat and have internet access."
Cons: "One hour ddelay no piñots"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "Always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "The flight was good, but there were not a lot of entertainment options, Also, no blankets were offered on the either flight."
Pros: "Great food, great crew assistant"
Cons: "Small plane for a long distance flight. The food was horrible and there is no entertainment on board, so if you run out from battery, you will think about jumping off the plane. Worst airline for long flights."
Pros: "Customer service was great, the flight was smooth, & pilot was personable."
Cons: "The way home to Vegas it was a long wait."
Pros: "The cabin crew was not just nice, but incredibly nice. They were patient and always had smiles on their faces (not that anything went wrong, but it's very nice to see a smile). There were 3 different food options, and they all came with a little salad; the in flight entertainment was working and people seemed to enjoy it (I was reading a book instead). Boarding was easy and fast, the plane was surprisingly comfortable!"
Cons: "Honestly, I thought everything was great. I was in row 18, so I had some extra space, but I really can't complain or suggest anything more! The cabin crew was awesome!"
Good could be better. Leg space too
I had my seat reserved since the day I bought my tickets(3 months in advance) and even after checking my seat confirmation on the same day of my flight they changed my seat during the check-in. I have a broken foot and was accompanied by another person. I had to fly in a seat that was not appropriate for my broken foot situation and without my companion next to me. This airline does not respect its customers.
Cons: "You misled people not telling I have to pay for luggage"
Pros: "The crew was very warm."
Cons: "Seats very tight."
Cons: "They had no sandwiches for sale! No entertainment"
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Cons: "The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance."
Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Cons: "The Wamos airlines really bad plane, no tv working."
Pros: "Crew was amazing"
Cons: "Food please"
Cons: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Cons: "The check in line had a three hour wait....it was a mad house. Then they told me the flight was boarding at 5:30 for a 6:33 departure, so I got stressed out to get to the gate. We did not board until 6:45 and left at 7:30????"
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Cons: "I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane."
Cons: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "Gate crew was very nice and efficient."
Pros: "Speed of service, friendly personnel, food"
Cons: "Flight left one hour late-stressful as I had short connection, but airport didn’t announce that we’d still arrive approx on time due to strong tailwind. Less stress all round if they’d have told us"
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "The plane 787- 8 is new and realy comfortable"
Cons: "Too much bread at dinner The flight was delayed more than 15 minutes"
Pros: "Convenience on transferring from on plane to the other."
Cons: "The seats were horrible, I could not sleep on my way to Mendoza. No, entertainment and not much leg room."
Pros: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Cons: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Cons: "Our flight was delayed 2 1/2 hours Making us be late for our connection. We made it to the flight but it was a real hassle."
Cons: "My fly was delate for 2 hours reason from previous fly cancellation. They didn't notified me."
Cons: "Flight has been delayed for over 12 hrs. I still haven't left LIM :("
Pros: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Cons: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Pros: "The plane was comfortable."
Cons: "The crew boarding the passengers did not seem to know what they were doing. I waited in line for over 30 minutes, which at 1 am in the morning was tough. I had my boarding pass reviewed by 3 different attendants. They did a cursory inspection of my backpack by opening 2 of the 15 pockets."
Cons: "Everything. We never made it to the last flight because they cancelled our flight home, stranding us (myself, husband and 2 small children) in Ecuador. I have traveled extensively for almost 20 years and have NEVER dealt with such a terrible company with such shady employees. It was unbelievable and we aren't the only ones. Just take a peek at their social media accounts. They don't allow reviews anymore but there is a community of people who have been stranded in South America by LATAM and the link is easily found. They seem to have a ploy to try and get people to buy extra tickets. Seriously a scam. Stay away!"
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Cons: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."
Pros: "flight hostess attention"
Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Pros: "Bad services, bad food, No enterteiment services available."
Cons: "Wish I used y'all for my other flights"
Pros: "Once again, I was impressed with the food and the service. The flight crew was very friendly and accommodating."
Cons: "My entertainment center didn't have audio for one of the movies so I had to use closed caption to read what the characters were saying. I had some issues trying to get the movie to play because the screen froze for a moment."
Pros: "Overall the flight was excellent and the crew were very charismatic and always with a smile."
Pros: "The inflight service and assistance provided by Teresita Torres"
Pros: "Latam accomadated my family when we missed our flight by 24 hours because of the computer malfunction of Delta Airlines so that was super awesome of them."
Pros: "Smooth ride no issues, I did not have anything bad to sat - the airport was lovely"
Cons: "Boarding was late and we left late but still got there on time"
Pros: "The ride was good, the view of the Andes was great"
Cons: "To my knowledge, the passengers were not told that the plane would be delayed for another 2 hours because they had to get a new plane - 30 mins after the flight was supposed to board. It was ridiculous, then it took 15 mins for us to be able to get out the plane after we landed in Santiago. Overall, boarding was very disorganized and ruined my general schedule after arrival into the country."
Pros: "Smooth ride after boarding, easy to find seats, not an issue"
Cons: "No snacks or anything - boarding took long, they had the passengers line up and then after 15 mins tell us to sit for 15 mins because of something with the plane. I requested a seat but was placed in another seat in a different row and number."
Cons: "Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans."
Pros: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Cons: "I am completely satisfied with my experience"
Pros: "Good takeoff, good landing."
Cons: "Food very cheap."
Pros: "Food quality"
Cons: "Service of drinks."
Pros: "The aircraft in very good condition."
Cons: "The airport at Mexico city its really bad. Terminal 2."
Pros: "The crew was really rude"
Cons: "The workers employees , the flight attendants could be more nice"
Pros: "Great plane with great service!"
Pros: "The seats were a bit cramped, and didn't recline much, but they were okay. The attendants were nice."
Cons: "The lunch/dinner was kinda lame, but most airlines give you nothing these days, and the booze was free, and they gave you two rounds, so it was better than most."
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Pros: "Had a awsome flight! Very comfortable seats, good selection on movies (they give for free) food was very tasty (had grill chicken with rice, green salad, grapes, cheeese, and a chocolate for dessert) crew was very attractive, serving refrigate (o had wine all trip long) it’s been one of my best long distance flight I ever had. Thank you Aeromexico!"
Cons: "The was was little delay (weather issues)"
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "Everything was according to plan, I had no bad experience"
Pros: "I enjoyed it"
Cons: "Good overall service"
Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."
Pros: "Flight on time"
Cons: "Entertainment didnt have"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "I like the staff, the seats, the entertainment"
Pros: "Great staff."
Cons: "Lax is horrible"
Pros: "Puntualidad y Servicio."
Pros: "I really enjoyed this subsidiary of Delta Airlines and was happy that the level of service from the flight attendants was top notch. None were snarky nor annoyed to attend to the passengers. All the flight attendants were very nice and gave me good vibes about their flight crew.I will be flying AeroMexico again."
Cons: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "The comfort during the whole flight is remarkable"
Cons: "no comments."
Pros: "I loved the movies and the food they supply"
Cons: "Aeromexico is garbage, very poor service on the phone, the gate, the airplane. I do not recommend this air line"
Pros: "Flight attendant Antonio was great! Friendly, funny and kind."
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."
Pros: "Sf to Mexico was fine"
Cons: "Lost my immigration form and missed my flight. Airline told me to talk to my booking agent. I spent time talking to justfly and it took them a long time to tell me they couldn’t do anything and I’m stuck in Mexico for a day."
Pros: "They gave me an emergency row seat and being tall that's great, the food was pretty good and we got free beer."
Cons: "Boarding took along time."
Pros: "- Personal Media Station - Food - Water served at least twice - Fast flight"
Cons: "- Not enough space to fit my carry-on - No self service for check-in in the airport."
Cons: "How the gate lady was rude when asked a question. No personal entertainment system."
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Pros: "The movie was probably the best."
Cons: "Flight was 3 hours delayed, I missed my connecting flight. Neither the crew or the pilot apologized for the 3 hour delay. I will never fly Aeromexico again"
Cons: "5 hours delay and the did not give us a clear explanation"
Pros: "Food and alcoholic beverages are included flight attendants were very nice and polite the screens were awesome with a good selection of movies and series."
Cons: "choosing sits is extra Overall the flight was smooth but it was delayed because boarding started late, which is ridiculous."
Pros: "The flight time was the best , the service is very good ."
Pros: "Would not recommend."
Cons: "Poor service."
Pros: "nothing at all"
Cons: "Our flight was cancelled about 20 minutes after the departure time for an overnight flight. We spent 2 hours in line waiting to talk to an Aeromexico representative, by which time any chance of getting on another flight was gone because it was too late in the evening to get another flight. The BEST option they could get for us was for us to drive 3 hours to another airport at 1am to catch a 6am flight and 2 additional flights after that with another airline. We were told that when we arrived at the Austin airport, that a representative could refund us the money for the car rental before our flight. However, there was nobody at the Aeromexico counter at the airport. We called the "Customer Service" number and the lady could not help us at all in ANY way except for offering to sell us another ticket.... needless to say, worst customer service experience. When we arrived, our bags (which were carry-ons that were taken from us at the gate) didn't make it with us on the flight, so we had to wait another 2 hours at the airport for our bags. Needless to say, worst travel experience ever."
Pros: "Smooth flight. Great and attentive ground and air crew. Bilingual and great food and drink."
Cons: "Aeromexico dis not let me board my flight from Mexico to Vancouver. They said they couldn't clear my name and print me a boarding pass. Stuck at airport for 14hours and ended up flying aircanda to yvr the next morning. Terrible customer service/care. Never flying aeromexico again."
Cons: "I was traveling with my 5 year old and we were the last to board since we were in the first rows . There was no space for our carry on since people from the back rows even took our spaces. Spaces should be left available . Flight also delayed . Will try to find another airline next time"