Was traveling with a family of 4 with 2 toddlers on a Friday afternoon, the flight was on time and the staff was professional, will fly again!
Although we also had a 3 hour delay. The flight was pleasant. The pilot was amazing. We had a lot of turbulence but the pilot seemed to know what he was doing.
On the mike they said if you can breathe it means your not wearing your mask properly
Nice flight. Seats are very uncomfortable though
Pros: "It was ok, one gets what one pays and I understand that."
Cons: "Some padding on the chairs would have been welcome."
Cons: "The check in was ridiculous. I had to wait 61/2 hours at the Salt Lake airport before I could even check in. The staff was extremely rude."
Pros: "Speedy flight arrived ahead of schedule"
Cons: "The plane was super dirty and so gross. There was food under the seats and marks on the walls. Everything was so disorganized boarding"
Cons: "5 hours late, bad seats, no service, swapped the airplane for a smaller model. Never more flying frontier. The worst airline. Finally had to wait 20 min.for the gate at arrival"
Cons: "The ticket was cheap so of course we booked asap! Additionally you pay for your seat, some airlines there is free options, sometimes not. But with the price of your seat and ticket with any other airline, it comes with a free carry on bag and even some small free snacks on the flight. Nope. Pay extra hefty fees for small carry on, and of course pay extra for peanuts or even water. So after everything, it’s the same price as any other airline. At least delta has TV or United has snack options or American has decent leg room. Didn’t like either Frontier plane I flew on. Now I know for the future, it’s not as cheap as I thought."
Pros: "On Time. Smooth flight."
Cons: "That the flight was delayed severely and they refused to even try to put me on another flight."
Pros: "Boarding, Flight departed on time, arrived early. These all went very well. Give me a flight the boards smoothly, leaves on time and arrives early all the time and that is the most I could ever hope for while traveling."
Cons: "Food, Entertainment and Comfort are no longer a factor and all airlines stink at these."
Cons: "We arrived at the airport with the standard two hour timeframe. The line just to check bags was so long, it literally was winding into the airport. I'm not sure how people actually made their flights. We were lucky enough for a tip that the curbside checkin was shorter and faster. Made it to our flight with 20 minutes to spare. Crew was not very personable and not accommodating to families. Frontier also nickel and dimes you to death now. You have to pay for seat assignments, which as a family of five is an unfortunate necessity. Also have to pay for carry on baggage. I get trying to save on flight room, but the backlog it seems to be creating for checked baggage is beyond ridiculous."
Pros: "The crew was friendly and professional, and the flight was on time"
Cons: "The window at my seat was a little dirty; I could see out, but it had a few smudges on it"
Cons: "Supervisor was extremely rude and didnt let us on the flight because we had arrived a minute late. We asked to speak to manager and he said that he was alone. It was extremely frustrating having to rebook tickets and getting telling my two kids that we had to wait until 4 in the morning for our next flight and have to pay extra for purchasing new tickets. He did reduce the price for me having to pay for 3 people which I do appreciate but it was a horrible experience."
Cons: "STILL STUCK IN DENVER!"
Pros: "Your airline is horrible"
Cons: "You should sell you company your horrible"
Cons: "They were unwilling to work with us on crediting us back for a flight we missed due to traffic. I will never use this airline again. They can keep the $93 that the refunded me out of $500 spent. Its ridiculous to have spent that much on a flight and there be no remorse for something you could not help. On top of that the charged me $99 to cancel. Frontier is the cheapest for a reason. BEWARE!"
Pros: "Price before additional fees"
Cons: "All the extra fees. Pick a seat fee? Checked bag fee? Carry on fee?"
Pros: "On time"
Cons: "The amount for a soda"
Cons: "Won't ever come to kayak or frontier"
Cons: "There were multiple kids sitting behind us and in front of us, kicking our seats and screaming, but no one did anything to stop them. It was seriously one of the worse flights of my life. Also, there was a delay because the flight attendant was late, and no one else could sub for her."
Cons: "My flight was delayed 3 times. And no explanation was given or some kind of voucher or anything."
Pros: "Crew was friendly."
Cons: "Not terrible but the cost of the flight doesn't include carry-on charge per person of $35 each way (so add $70 to your ticket even if you travel light). I'm 5'5" and the seats were tight. No tv. No snacks. No charger."
Cons: "They lost our luggage. We didn't find it for two days. When we noticed it missing there was no one to report it too. We had to rely on the kindness of Southwest to help us. When the Frontier agent finally came to take our report, they let us know they don't offer a emergency shave kit for passengers with lost luggage. :(( Really just the topper of a horrible uncomfortable flight with a crew that wasn't helpful..."
Pros: "I like the crews on Frontier"
Cons: "I hate all the cost. 30 bucks for a carry one, 40 bucks to reserve seating, etc."
Pros: "New, clean airplane adequate, competent crew Made consistent use of aerodynamic principles"
Cons: "Frontier Airlines charges for carry-on bags, as well as checked bags. This is surprising, and over a round-trip, can add $50-100 to the airfare. The airline advertises itself as a low-price airline, but this hidden fee I find disingenuous. How can I travel without any belongings? Thus, the base ticket price is unfairly presented. Chairs do not recline No in-flight entertainment No complimentary food or drinks, prices are exorbitant ($3 for a bag of chips) Flight was delayed by an hour, then we sat for an additional hour after boarding to fix the A/C I really disliked flying on Frontier. When buying tickets I forgot about their hidden baggage charges, and was fooled into thinking their prices were competitive."
Cons: "The crew was nice. I can't rate the food because I would have been charged for even a soda. Luckily, they gave me a glass of water. It would have been good to know I would have been charged for my bags no matter what so I would have been charged an extra $60 round trip to carry-on, so I just spend the $50 round trip and checked my bag. I was also charged to select a seat in the back of the plane. If I had known there would be so many fees, I would have just spent more on a flight with a better carrier. I felt like I was herded like cattle. The seats were very small and uncomfortable. I will not fly Frontier again and will warn others"
Pros: "Smooth all the way. Workers were good airplane was clean"
Pros: "Flights were ahead of schedule, comfortable seating, smooth flying!"
Cons: "Having to pay for beverages on the flight home to Philadelphia"
Pros: "Nice service , smooth landing!"
Cons: "We sat on the runway after landing in Chicago for 1 hour waiting for a gate and then it took another hour for the checked bags to come out in baggage claim. I will never fly this airline again."
Pros: "Boarding and check in were fine"
Cons: "Frontier charges for not only checked bags like all the others, but carry ons as well. Sat on the plane sur to a computer issue for 1.5 hours- before a 5 hour flight from SF to ATL. No drink service. No in flight entertainment, tray tables the size of my iPhone. Never EVER again"
Pros: "I got where I needed to be safely."
Cons: "Extra charges for baggage; late; cramped."
Pros: "Flight was on time"
Cons: "I haven't flown frontier for about 7 years. I used to love the airline but didn't realize they had changed their model. I was so surprised we had to pay for EVERYTHING even a carry on bag. The seats were uncomfortable and didn't recline. There wasn't a real tray table to do work, you can't get any sort of beverage without paying. I felt nickeled and dimed the entire time. The crew were not very friendly. Also, I was given a $10 voucher by frontier and I asked 3 different employees how to use the voucher and no one knew. Additionally, the frontier website and check in process is not intuitive and very lengthy and frustrating. I would gladly pay more to fly ANY other airline but frontier in the future."
Cons: "Seats were cramped. You had to pay for Everything.......lots of hidden surprises. Everything was about money."
Pros: "On time, nice service"
Cons: "First, we were late which I understand. We sat after we landed for forty five minutes. My brothers checked bags were at a different baggage claim and it took forty more minutes."
Pros: "Flight crew to Denver was pleasant."
Cons: "Everything is extra. Carry on, checked bag, sear assignment, beverages, snacks. The initial price is,totally misleading!!"
Pros: "Boarding was fast and easy. No issues here."
Cons: "Once arrived in Denver, there was not a gate available in which to disembark. We were stuck in the plane for 35 minutes. No one was permitted to un-fashion their seat belts or get up from their seats."
Cons: "there were too many delays and the situation was handled poorly. I do not plan to fly Frontier again in the future."
Pros: "Clean new airplane nice staff"
Pros: "Nothing really..."
Cons: "Flight was delayed, I should've researched more about the airline as I didn't know the seats didn't recline and u had to pay for your seat after u get your ticket"
Cons: "Hidden fees, and incredibly loud in the plane from the machinery and the passengers..."
Cons: "Tons of hidden fees."
Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."
Cons: "The seats are incredibly uncomfortable. They do not have a complimentary beverage service. The landing was rough and on top of all that they charge for every little thing. I had to pay $60 for a CARRY ON. I will NEVER fly with this airline again, and i recommend you spend the extra cash for an airline that actually cares about their costumers."
Pros: "Easy check-in & baggage drop"
Cons: "Seats were stiff and did not recline No neck support for snoozing ..."