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(Round-trip)
Airports
Origin
Vancouver
C$ 512
only
C$ 512
Destination
Qingdao
C$ 512
only
C$ 512
Thu, 30 Nov
YVR
TAO
19h 00m
Wed, 13 Dec
TAO
YVR
18h 35m
C$ 512
Trip: 14 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3236 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

SFO
PEK
Mediocre 3.6

They upgraded my wife and I to an Exit Row, I'm tall

Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.

PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

Thu, 30 Nov
YVR
TAO
19h 00m
Thu, 14 Dec
TAO
YVR
19h 25m
C$ 581
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 1 Dec
YVR
TAO
13h 50m
Sun, 17 Dec
TAO
YVR
12h 00m
C$ 581
Trip: 17 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 3 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
6.9
Food
6.6
YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

CKG
XIY
Okay 4.0

Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

XIY
CGQ
Okay 4.0

Nothing, it was extremely annoying.

Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

Wed, 21 Mar
YVR
TAO
40h 20m
Wed, 4 Apr
TAO
YVR
29h 35m
C$ 631
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PVG
BKK
Good 7.3

Timeliness,

Food, lack of water,.

CAN
NGB
Good 7.0

Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada.

PVG
ORD
Excellent 8.0

The tickets should be printed for all legs of the trip so i didn't have to wait in line for another ticket. The kiosks are confusing , people didn't know where to insert their passports.

LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

ORD
PVG
Mediocre 2.0

Tickets should be printed for all the flights, instead of having to go to the ticket counter each time. Luggage needs to be shipped all the way through. People need better English proficiency, they were useless.

Thu, 30 Nov
YVR
TAO
19h 00m
Sat, 16 Dec
TAO
YVR
21h 00m
C$ 699
Trip: 17 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 222 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

KHN
XMN
Excellent 10.0

Hostess

TPE
JJN
Excellent 8.8

Crew and staff are professional and worked well together, fairly efficient

Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up

LHW
KHN
Excellent 10.0

Hostess

CTU
FOC
Excellent 8.6

Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full.

It is difficult to get in touch with the English Customer service.

Tue, 13 Feb
YVR
TAO
37h 45m
Mon, 2 Apr
TAO
YVR
20h 00m
C$ 879
Trip: 48 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3631 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CTU
CAN
Excellent 8.0

Everything went well except for my comments to the right.

Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time.

LAX
CAN
Okay 4.0

I still don’t have my luggage and I’m coming home. Awful

PNH
CAN
Good 7.6

China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.

CAN
MEL
Excellent 9.6

The A330 is a very roomy aircraft with lots of leg room and a charging plug for usb. The crew were friendly and efficient. Dinner service is completed so quickly by China Southern.

We were delayed around half an hour before leaving China. It wasn't a big deal but it made us half an hour late arriving in Melbourne.

CAN
LAX
Okay 5.6

Business class & price

Service for food. Our whole section was not served dessert.

Fri, 24 Nov
YVR
TAO
17h 00m
Fri, 1 Dec
TAO
YVR
14h 55m
C$ 513
Trip: 8 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3236 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

LAX
PEK
Mediocre 3.0

The crew were nice

The food was terrible. There were no amenedies for flying internationally like I am used to. And the movies available?! Usually international flights have all kinds of movies to watch. There were only a few that is even heard of.

PEK
BKK
Mediocre 3.0

Nothing

All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

NRT
PEK
Good 7.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

Tue, 13 Feb
YVR
TAO
29h 45m
Mon, 2 Apr
TAO
YVR
28h 10m
C$ 1071
Trip: 48 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 3410 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
REP
Excellent 9.0

In flight service was excellent. Food was great. Good variety of entertainment options.

The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long.

EWR
HKG
Excellent 9.0

In flight service was excellent. Food was great. Good variety of entertainment options.

The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long.

SFO
HKG
Excellent 8.6

What you'd expect from a Cathay flight. The abundant entertainment options was a pleasant surprise.

There was quite a delay, which was a shame.

HKG
EWR
Excellent 8.6

The meals were not as good as on my previous flights

HKG
LAX
Good 6.6

The crew is bilingual and they work and move fast

Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat.

Wed, 29 Nov
YVR
TAO
23h 55m
Sat, 16 Dec
TAO
YVR
22h 00m
C$ 1094
Trip: 18 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2328 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
TPE
DPS
Good 6.6

I didn't feel crammed.

Food was not great. No diet soft drinks.

HKG
TPE
Good 6.3

I request to re-assign the seat next to corridor in counter.

The airline assigned us with two middle seats among the four-seat pattern again. No other choice.

MNL
TPE
Excellent 8.6

Entertainment

Comfort I have long legs...

LAX
TPE
Okay 5.0

No choice for seats. The assigned seats was in the middle of four chairs. The alternative option was the same, but in different row. (Not sure if these kind of seats leave it to Kayak, or other travel company).

TPE
HKG
Good 6.6

No entertainment during the flight.

Fri, 24 Nov
YVR
TAO
17h 00m
Sun, 26 Nov
TAO
YVR
30h 50m
C$ 516
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3236 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
SGN
Mediocre 3.0

The crew were nice

Again the food was terrible. And this was an international flight and there wasn’t even a tv for watching movies! So all you could do was sit crammed in your seat for hours!!

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

SFO
PEK
Mediocre 3.6

They upgraded my wife and I to an Exit Row, I'm tall

Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.

Mon, 12 Feb
YVR
TAO
28h 40m
Tue, 27 Mar
TAO
YVR
17h 50m
C$ 1185
Trip: 43 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3405 reviews
Overall
8.9
Boarding
8.9
Comfort
8.7
Crew
9.1
Entertainment
8.7
Food
8.6
BKK
ICN
Good 6.6

The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep.

IAD
ICN
Mediocre 2.0

cheated by kayak. I paid full pay as mention on your wave sight but did not provide the hotel for 20 hours plus long transit. I spend 20 hours plus at the airport without any support form staff. Korean air please don't accept any ticket agent who will give a ticket to passengers with 20 hours transit time and no accommodation. good Korean air but bad kayak.

ICN
HNL
Excellent 10.0

Friendly staff

MNL
ICN
Good 6.0

I dont have somebody sitting beside me

Boarding and Food

HKT
ICN
Okay 5.3

Schedule.

Difficulty making connections at Inchon airport due to gate locations and lack of people moving capability.

Sat, 31 Mar
YVR
TAO
19h 15m
Fri, 6 Apr
TAO
YVR
14h 35m
C$ 631
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
OKA
PVG
Excellent 10.0

Fast, easy and comfortable.

No internet acces in Shanghai.

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

PVG
ICN
Mediocre 3.6

the plane was downgraded from airbus 330 to boeing 737

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

SFO
PVG
Good 7.3

New planes, efficient crew, on time.... Early arrival!

Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...

Wed, 14 Feb
YVR
TAO
13h 50m
Wed, 28 Mar
TAO
YVR
11h 20m
C$ 650
Trip: 42 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 3 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
6.9
Food
6.6
XIY
CGQ
Okay 4.0

Nothing, it was extremely annoying.

Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

CKG
XIY
Okay 4.0

Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

Thu, 30 Nov
YVR
TAO
19h 00m
Thu, 14 Dec
TAO
YVR
18h 35m
C$ 575
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3236 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

SGN
PEK
Mediocre 3.6

The food was good for airplane food.

It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating.

SFO
PEK
Mediocre 3.6

They upgraded my wife and I to an Exit Row, I'm tall

Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok.

PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

Fri, 16 Feb
YVR
TAO
13h 50m
Wed, 28 Mar
TAO
YVR
11h 20m
C$ 650
Trip: 40 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 3 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
6.9
Food
6.6
YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

CKG
XIY
Okay 4.0

Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

XIY
CGQ
Okay 4.0

Nothing, it was extremely annoying.

Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

Fri, 24 Nov
YVR
TAO
19h 25m
Sun, 26 Nov
TAO
YVR
30h 50m
C$ 779
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 3 Dec
YVR
TAO
13h 50m
Fri, 15 Dec
TAO
YVR
12h 15m
C$ 670
Trip: 13 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 3 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
6.9
Food
6.6
XIY
CGQ
Okay 4.0

Nothing, it was extremely annoying.

Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

CKG
XIY
Okay 4.0

Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

YVR
TAO
Good 7.0

Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Choice of music and movies very limited, and those vy average quality. Food vy average.

Wed, 21 Mar
YVR
TAO
19h 25m
Sun, 1 Apr
TAO
YVR
39h 40m
C$ 738
Trip: 12 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3930 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

PVG
ICN
Mediocre 3.6

the plane was downgraded from airbus 330 to boeing 737

PEK
PVG
Good 6.6

I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight.

PVG
HKG
Excellent 8.3

Crew was very nice and attentive. Seat was OK

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

Thu, 15 Feb
YVR
TAO
19h 00m
Mon, 2 Apr
TAO
YVR
22h 50m
C$ 836
Trip: 46 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 222 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
XMN
LAX
Good 7.0

Crew was super friendly, professional and excellent!

The 10 hour layover :(

TPE
JJN
Excellent 8.8

Crew and staff are professional and worked well together, fairly efficient

Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up

KHN
XMN
Excellent 10.0

Hostess

CTU
FOC
Excellent 8.6

Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full.

It is difficult to get in touch with the English Customer service.

LAX
XMN
Excellent 10.0

I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip.

Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink.

Wed, 14 Feb
YVR
TAO
20h 05m
Mon, 2 Apr
TAO
YVR
20h 00m
C$ 879
Trip: 47 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3631 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 4.0

cheap

air con dripping

PNH
CAN
Good 7.6

China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.

CAN
MEL
Excellent 9.6

The A330 is a very roomy aircraft with lots of leg room and a charging plug for usb. The crew were friendly and efficient. Dinner service is completed so quickly by China Southern.

We were delayed around half an hour before leaving China. It wasn't a big deal but it made us half an hour late arriving in Melbourne.

CAN
JFK
Excellent 9.6

Arrived on time.

CTU
CAN
Excellent 8.0

Everything went well except for my comments to the right.

Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time.

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