Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
Food and service were excellent. Some of the crew were wonderful.
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Cons: "Everything was OK"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Cons: "Lost all our bags so couldn’t ski"
Pros: "Crew was good"
Pros: "Light snack and complementary wine"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Good flight, arriving well on time."
Pros: "kLM staff was great."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Excellent service, excellent food."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
Le repas est casiment vide
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Cons: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Cons: "New variety of food"
Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Pros: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Cons: "See previous"
Cons: "There was no entertainment available."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Cons: "Check in process running smoothly and better announcement of gate change"
Cons: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Cons: "Missed the flight due to late landing from earlier connection"
Cons: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Pros: "If the flight would have leave in time we would receive our luggage in time"
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Pros: "What’s not to like!"
Pros: "The food, the service and everything else is fine, quite good."
Cons: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pros: "Boarding & crew (inc ground staff & check-in) all good."
Cons: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Very old plane with very poor screens where images was horrible"
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Pros: "Getting there on time despite delay"
Cons: "entertainment had very old media and no recent additions. Crew was not very organized"
Cons: "They lost my luggage"
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Cons: "Food was not good."
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "Great food, pleasant crew."
Cons: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"
Pros: "cookies were great"
Cons: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Pros: "The food, the facilities, the seat, everything."
Pros: "Although plane was full staff moved us through quickly"
Pros: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Cons: "I thought the seat seems a bit short but the leg room is ok."
Pros: "The airplane was new, good food and service."
i will never use Kayak or American Airline ever again!!!
Super delayed causing us to miss our connecting flights.
Crew was excellent seats are extremely tight
There is no food or alcohol allowed to be served on the flight.
Pros: "crew was great"
Cons: "Well my flight was cancelled a few hours before my departure and was sent on another flight to a different city that was 3 hours away"
Cons: "Both flights were overbooked. Social distancing doesn’t apply to American Airlines."
Cons: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Pros: "Great stews"
Cons: "Food, 1st class had granola bars. Live tv was advertised, but not available"
Pros: "Good flight and crew"
Pros: "Very friendly professional crew. Very comfortable business seats."
Cons: "Nothing on this flight"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The crew seemed nice"
Cons: "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Pros: "The plane got us there safely."
Cons: "The crew was basically useless. They hung out in the back not really paying attention or just in the way. One stewardess knocked me in the head when passing through and didn’t even apologize. No one greeted or told goodbye at the end."
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "The flight was on time"
Cons: "Tiny bathrooms"
Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Pros: "seat space (paid +$180)"
Cons: "There is no USB port or power plugs"
Pros: "Cabin crew were good. Their service was good. And quality of flight and food was good"
Cons: "My flight from dallas got delayed and hence I missed my flight to Bahrain from Heathrow. They hence booked me on a british airways flight, bt after i reached delhi, i did not receive my checked bags. I still have not received my checked bags"
Pros: "Clean plane"
Cons: "No food"
Pros: "Video entertainment not working for my whole row."
Cons: "Very cold airplane"
Cons: "3 hour delay and much confusion. In and out of aircraft."
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Cons: "Cero entretaintment"
Pros: "The boarding process was good."
Cons: "Don't think the flight attendant should hang the trash bags in front of the passengers faces in the aisles to collect trash."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "Lack of communication from the crew on the delay."
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Cons: "I was supposed to dj in dallas at 12am got a flight in at 7pm but with mechanical problems flight was delayed to a 2:20am landing which I missed my job. I paid for a flight I didn't use and lost 1300.00 usd 0 out of 10 for AA"
Pros: "I liked boarding on time food ok crew freindly"
Cons: "My seat was so bad I could not recline it and it was tilted to one side"
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
Cons: "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
Pros: "As a bonus, I was bumped up to Business class on the way back because the flight was full. The lie-flat seat was amazing and food in Business really was "next level.""
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Cons: "American changed the 2nd & 3rd legs of our trip from Vancouver to Phoenix to Charlotte to New Bern and didn't bother to notify us. Discovered on our own after we arrived in Phoenix."
Pros: "Nothing, although the crews were not bad at all."
Cons: "On the way out and back flights always late or canceled, ya right now I am in the process of trying to get re-en burst for motel and taxi which they said I was entitled to because the flight was delayed for mechanical is almost impossible. I would avoid American Airlines if at all possible to anywhere"
Cons: "The flight was delayed and we spent about an hour just sitting in the plane before we took off. When I expressed concerns aboit making my connecting flight to the front desk representative she stated she didn't have time to help me as she had a plane to board. It was another 20 minutes before she even began to board anyone. She was very abrupt and rude. I had to call AA while sitting on the tarmac to get rebooked which was a more positive experience."
Cons: "Delayed 2 times in CLT then delayed almost an hour in Sacramento because there was not a gate open when we landed"
Pros: "Everything other than the entertainment system was fine. Boarding process was very smooth!"
Cons: "The entertainment system -- touch screen interface through which you can usually listen to music, watch tv shows and movies -- was down for the entire flight. Not fun."
Cons: "Not only was it cancelled but the next am flight was booked"
Main dinner was ok, the afternoon ‘snack’ was revolting. Stick to a sandwich and bag of chips and you won’t go wrong. The crew were very just ok. Not very friendly and in between meal service virtually unseen. Overall I find AA a very second rate airline. We flew premium economy and even that was just passable. They need to learn lessons from Virgin, BA and Delta.
British Airports Security and Transit policy is bullying, harassing and horrifying for travelers in transit. It makes traveling through Britain inconvenient, complicated and disorganized. I avoid any transits through Britain when any other options are available for this reason.
Better newer movies. Newer releases. Hulu or Netflix access with own password?
It would be nice if there was a British Airways flight that was on time and this one wasn’t although the turnaround in Vancouver was excellent for a late arriving flight.
Pros: "Fast and good service"
Will never Book anything with kayak Again I was denied to board the flight and call both British Airways and kayak both didn't help and told my money is gone and will not get a reschedule flight or my money back I have to repurchase an emergency ticket today with delta and was able to board the flight with no issues now I need a refund. I will advise everybody to Stay away from Kayak and British Airways and American Airlines they messed up my trip and cost unexpected $2500 that I didn't have it in my budget
Pros: "Yes it was a smooth comfortable flight"
Cons: "Everything was fine"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Cons: "The entertainment system broke down and the flight attendants seemed sassy"
Pros: "The crew was good"
Cons: "The seats"
Pros: "Plane changed to an A380"
Cons: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Pros: "Perfect flight"
Cons: "Been perfect"
Pros: "Crew professional and courteous. Smart looking cabin"
Cons: "Boarding process slow and boarding groups in illogical order."
Cons: "I somehow made my 35 minute layover, however I can’t say the same for my luggage. Totally unacceptable."
Pros: "City airport is very convenient from East London. Flight is only 40 minutes"
Pros: "Orderly boarding and disembarkation."
Cons: "This airline is one of the worst in Europe, for the simple reason of putting short-term profits ahead of decent treatment of the customer. My flight across the Atlantic was 4 hours late, and BA refused to put me on the next available to Prague, even though the lateness forced me to miss the BA flight I have been booked on. Their reason referred to a technicality in the booking procedure, but actually BA has put in place "policies" aimed at their financial advantage, over and above reasonable treatment of the customer. BA's refusal to rebook me cost me a lot of inconvenience (3 hours on the phone, for one thing) plus about $150 (I am taking another route to Prague); BA was then able to sell both my original seat and an extra seat on the next flight from Heathrow to Prague. I will never fly BA again in my life if I can help it."
Pros: "Check in staff and Crew are brilliant. Always pleasant, friendly and helpful. Some aircraft are a little ‘tired’ and a few things don’t quite work as they should. For example my wife’s headphone socket was broken, and therefore no in flight entertainment. But we managed. It was reported to the crew and they immediately set about recording it for attention at next maintenance and changed our seats, so no complaints there. A few of the entertainment screens are scratched, and the controls faulty. But still usable with a little perseverance."
Cons: "Seat row spacing too close. There is little point of a reclining seat because using it greatly inconveniences the passenger behind."
Pros: "Overall, I had a very good experience."
Cons: "It would have been nice to have more leg room. When the passenger in front of me put her seat back I was stuffed like a canned sardine. Luckily, the plane was not full so we were able to spread out a bit."
Cons: "Couldn't check-in online. Website said to go to airport and talk to staff - should have said: "invalid passport, get new one!" That would have been so much more helpful. Substandard food, especially 'breakfast'"
Pros: "Crew was nice, food quality good"
Cons: "Single Breakfast bar for breakfast was pretry minimal"
Cons: "Delayed 1hr after having been rebooked on that flight"
Cons: "My bags didn’t make it into this flight. Pathetic operations. Have to wait 24 hours for bag to come. Very inconvenient."
Pros: "boarding and crew"
Cons: "no drinks within a 2 h flight"
Pros: "Great staff except for the idiot who kept walking back and forth with his loud shoes purposely seeking attention. Good wasn’t so bad as typical plane food."
Cons: "Flight was delayed. Not many entertainment selections."
Pros: "The kindness of the service people."
Cons: "Was one hour and 45 minutes late leaving Atlanta for London."
Pros: "No lines."
Cons: "Impossibly poor online servicing, most unsympathetic, unhelpful and ignorant check-in, sales personnel w manager to match. If you take a hard-line to sympathetic, injured, elite member that s my 91-years-old father. And fail to provide most basic information of local scheduled flights you might just leave oneworld and let up-to-task risen stars add to the alliance (instead of abusing her standing as BA does. Shame on you."
Cons: "Rude flight crew!"
Pros: "I haven't left Miaimi. American Airlines employees are horrible. After arriving from London they told me to pick up my check in baggage proceed to drop bag near exit 5. When I arrived it was crowded nobody know which line is for checkin and which line is for dropping the bag. I finally went to the counter and ask and the lady said, she couldn't accept it as it was 30 left before departure. She pointed me to another lady who also washed her hand. They were both reluctant and finally accepted my baggage but the security line was too long for me to reach departure on time. Horrible. The ladies who at the departure counter have different asnwer for my checked in baggage. I/m so tired from this domestic flight that I haven't completed."
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Pros: "see above"
Cons: "see above"
Pros: "Heathrow is huge and our gate changed during the last hour with out announcement until 35 minutes before the flight. There was a 2nd flight flying at the same time from a different gate with the same flight # with simply an A added which was very confusing."
Cons: "Absolutely no food and we were charged for a soda... seriously? It took the WIFI 5 minutes to process the 1.75 sale. Are you kidding BA? Flight attend were indifferent to passengers and actually held their chlorine with the foolish shopping cart when we tried to make it to the rest room. Unpleasant at best. Oh, and there was no entertainment at all on the 767 we had unless you count the magazine. Sorry BA, you have some work to do."
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Or family of four was all over de place in different rows and seats, the friendly stewardess tried every thing to put us together. did not happened, but she really tried! Real appreciated that."
Cons: "All good, and very smooth for that amount of people. Thank you!"
Pros: "Legroom & seat space"
Cons: "No plug sockets"
Pros: "For the back of the bus, the seat was still pretty comfortable and I did manage to sleep. Boarding was easy, The entertainment seemed great, thought I fell asleep"
Cons: "I didnt' manage to get a good seat. I sat in the middle row, last row of the plane. : ) Also, i must have fallen asleep, but I was never offered even a cup of water."
Pros: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Cons: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Pros: "Great service, meals, movies and comfortable flight."
Pros: "Organized boarding and the flight was right on time. Crew was very professional and attentive. Ground crew was very accommodating and we were a party of 5 and was able to sit us all together."
Cons: "Unable to sign in and get boarding passes ahead of time through the british airlines web site."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Pros: "Movies. And friendly staff"
Cons: "Decided eating flight delayed. Boarding was bad. This missed connecting flight. Rebooked for flight several hours later and wasted entire day instead of enjoying half a day in Madrid"
Cons: "We were told not to worry when there was no plane at the gate when we arrived. Then we were told not to worry that the plane was being towed to the gate when it did land in Schipol. They were aware that many on the plane were trying to make a fairly quick connection in London. And it was after that connection would have already been missed that they let us know that our flight was canceled and we would have to go back to get our luggage and get re-assigned to another plane. We stood for TWO HOURS to be reassigned with only 2 agents helping a whole plane full of people. Of course, we missed the last flight out that could have connected us. We were told to go to an agent when we got to London to get a hotel room and they would have us all sorted. They did not have us all sorted and that took another half hour. We were at the airport in Schipol for SEVEN hours [and two trips through passport control] before our rescheduled flight to London boarded. When we landed in London, we had to go to the arrivals desk for them to be informed that we needed a hotel. We were able to sleep about 3 hours and had to get back to the airport for an early morning flight. Everyone we dealt with was kind and respectful, but the Airline itself was ill-prepared to handle this cancellation. In addition, they said they would not re-book at the gate, but those who were angry and aggressive were able to do so and get out on the day we were supposed to. Pretty crummy end to a trip."
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "Considering all the delays and cancelled flights (due to fog and all London airports closing) this flight was good."
Direct flight was nice Not enough bathroom Food very bad.
It would have been very helpful to have a notice re COVID testing requirements sent the day before the flight / we almost missed it, even though we were really early bc we had to test at the airport. Also, there was food served, and it would have been nice to know that this was included, since it was t on the way out… we are gluten free and didn’t know to order a special meal. This leg was on American Airlines, the leg to Spain was on Iberia
Delayed flight Complete mess boarding
We left 1.5 hours late, there was very little communication beforehand even as to what gate, just delayed. staff was not able to rebook my connection ahead of time, even knowing before take off i would miss it. meaning i had to spend an extra night, rather than get on a different flight the same day. the customer service desk was grossly understaffed, meaning we had to wait 2 hours to get rebooked.
Pros: "I really like the preferred seating area and the crew overall"
Cons: "Boarding was communicated by areas one time only. I would suggest to repeat communication of the areas that were told to board before so if you missed the first one you don’t have to wait until the end"
Pros: "On time"
Cons: "The boarding"
Pros: "The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly."
Cons: "Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out."
Cons: "Don’t delay flights that messed my return"
Pros: "The facilitie to board"
Cons: "They no have entertainment"
Pros: "Crew was friendly"
Cons: "Service was slow and sparse"
Pros: "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Pros: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
Cons: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
Pros: "Even with some departure delays we landed on time."
Cons: "The plane could have used some cosmetic detailing. The door to a cabinet in the bathroom would not shut and caused a problem with people being able to close the bathroom door."
Pros: "The crew was good. Seat is ok, not very comfortable."
Pros: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Cons: "The right was late in bi ti directions.long limes to check in."
Cons: "No hay distraccion ni almimentacion,. El vuelo era largo de 2:45 h y siendo iberia pense que seria mucho mejor que ineria express"
Pros: "Quick boarding"
Cons: "The lack of water offers during the flight"
Pros: "Once I understood how it worked it was a breeze"
Cons: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
Pros: "Movies, organized boarding"
Cons: "Crew unhelpful arrogant"
Cons: "The food was bad."
Pros: "Nothing special"
Cons: "Nothing special"
Pros: "Boarding process was smooth."
Cons: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Cons: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Cons: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"
Pros: "The plane from Nashville was over an hour late so the flight was changed from Nashville-Philadelphia-London-Rome"
Pros: "The flight itself was fine"
Cons: "The agents at check in were rude and unhelpful despite the fact that I was traveling business class. One even tried to tell me what it is like to fly in the US, that it is worse than in Spain."
Cons: "No possibility to order kosher food on the site."
Cons: "Entertainment Screens did not work. Charged for drinks."
Cons: "Flight from Iberia, operated by AA and finaly no flight!!!!!"
Cons: "Very good"
Pros: "We left on time."
Cons: "We had to move to a different gate on arrival and that was an additional hour waiting. Felt like a sardine, absolutely no leg room. Had to pay extra to book a seat on an international flight."
Cons: "I really enjoy flying in your airline"
Pros: "The codeshare system with American is so far from seamless! The messed up the seat assignment that I paid for and tried to make me feel like it was my fault! It was a huge hassle to change."
Cons: "After a delayed flight coming to Madrid, I was faced with an unbelievably long boarding control line, it seemed clear that I would miss my flight! Crew then stopped all people from going up to the security check point except those headed to London! But I was going to miss my flight to JFK also. This process was so poorly managed!!!! The crowd became very angry, some people even started pushing, yelling and becoming violent. I feared for my safety. I pleaded with a crew member to let me through, and eventually she did, but the process was frightening and chaotic!!!"
Cons: "There was no complimentary water or beverages"
Pros: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Cons: "Not a British airways flight, but Iberia. No TP in the head"
Pros: "The crew was super friendly."
Cons: "We didn't start boarding until the scheduled departure time. Made my connection much tighter than it needed to be."
Cons: "They let me sleep through the free snacks and woke me when they came through with the pay-for snacks"
Pros: "Flights were on time"
Cons: "Business class service, there were no pre flight drinks served. There was no entertainment."
Pros: "Good to eat on flight"
Cons: "Spacing was impossible for someone 6'2" or taller. It was incredibly tight for everyone. Extremely uncomfortable to fly for 3 hours like this."
Pros: "On time and no hassles"
Pros: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."
Cons: "I am still waiting for my luggage. It was lost between the flight from Amsterdam to Madrid and a flight from Madrid to San Juan. It is already 1 week."
Pros: "The crew members always looked me in the eye and made me feel like a human being."
Cons: "Honestly my only complaint would be that I was not given both of my boarding passes when I first checked in in Munich and instead I had to go out and stand in a line for an hour to get my boarding pass for Las Angeles which made me just barely get to my gate on time."