Pros: "Generous portion of free snacks. Coffee, while not great, was good."
Cons: "The entertainment display in my seat did not work."
Cons: "Yes. Delay by 4 hours. I got the notification when I was at the airport."
Cons: "Flight crew service"
Pros: "Crew was great. Boarding was easy."
Cons: "How about letting my seat tilt back a bit. Back was not happy."
Pros: "Crew at JetBlue is always amazing is my number 1 airline it is the reason why i only flight in JetBlue, comfortable airplanes with an amazing staff"
Pros: "The seat and leg room"
Cons: "Better in flight entertainment and WiFi"
Pros: "Crew was great"
Cons: "Didn’t have meal options and plane was very cold"
Cons: "El servicio de tv falla con frecuencia"
Cons: "Avery good"
Pros: "On time, comfortable, safe"
Cons: "Better food options."
Cons: "Delayed by 2 hours and 13 minutes"
Pros: "Comfortable and nice crew"
Cons: "I arrived to JFK 4 hours late."
Pros: "Timing, confort easy board ING"
Cons: "The snacks"
Cons: "No three hour delay on the flight world have been better"
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "the crew was absolutely wonderful"
Cons: "no outlets! the screens for in flight entertainment were broken for our seats. we moved seats and the remotes for those seats were broken. flight was insanely turbulent. flight attendants had to break up a fight between a crazy woman who was banging on the guy’s seat in front of her."
Pros: "Flight arrived on time"
Pros: "Quiet flight didn't charge me for overweight baggage"
Cons: "No tv"
Cons: "This is the third time that my flight is delayed when traveling with JetBlue, no compensation received."
Pros: "As always customer service from flight attendants are awesome nothing but the best"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Pros: "Left on time"
Cons: "Flight cancelled 6 pm SJU to FLL. Flight 954 reading light damaged and screen blinking Seat 16D"
Pros: "The conditioning was working properly on this plane unlike the two Jet Blue planes I took down to San Juan. We were only delayed once on my trip back to Austin unlike the 8 times I was delayed on my trip down to San juan."
Cons: "Gate Staff made multiple claims on the flight down to P.R. that contradicted each previous statement in order to gold the airline unaccountable."
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "The crew was very nice"
Cons: "Delayed for 1hour + minutes to departure"
Cons: "the seats were very uncomfortable and it smelled really bad"
Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."
Pros: "Snacks and a drink included"
Cons: "Satellite TV did not work. Only showed one movie in english for a four hour flight (no choice in movie and it started replaying a second time)."
Pros: "Friendly quirky service characteristic of JetBlue when it was smaller and very competitive."
Cons: "JetBlue is no longer competing on price. It had been a while I flew with them because of that."
Pros: "They were very efficient on getting people on the plane"
Cons: "I had gotten sick on a flight....just a little and did not receive alot of help from staff as there was no bag for me in my seat. I had to clean up the area. I also found there was not spray if needed for this sort of accident. Other issue - which is just a general is people who bring the big suitcases and people who have smaller cannot get it in overhead due to the size. Also the fees for a second bag is ridiculous and it was unfortunate that I had to pay as if I did not then I would have been over. either way....lose lose"
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "Nothing.... we had to book another airline to get us home as We were bumped from our flight a few weeks before we traveled."
Cons: "The airline canceled our flight and rebooked us for a late afternoon flight the next day. We had to book a return flight with another airline because there were no hotel vacancies in San Juan, due to the recent hurricane..... Didn’t even get a refund, just a credit with the airline, which they put a time limit on - one year from the original date."
Pros: "The leg room!"
Cons: "Didn't get a customs form, would be nice if they just left it on your tray table"
Pros: "Crew was excellent! And very attentive"
Cons: "Cancellations after cancellations due to the aftermath of hurricane Maria through Puerto Rico. A lot of missinformation taken from the airlines."
Pros: "Friendly staff, re-booking with partner airline super easy."
Cons: "Always late so far."
Cons: "Delay the fligh two times"
Pros: "El vuelo no se atrasó y a pesar del mal tiempo, pudimos llegar bien."
Cons: "I had to pay extra for my luggage and I did not know until after I was booked"
Cons: "Muy malo el viaje"
Cons: "My flight was delayed and had no notice"
Pros: "Staff were friendly and helpful. Flight was on time."
Cons: "I don't like the self-service baggage check-in. And the baggage claim was disorganized. The crew told us it would be on one carousel, then another. Then the PA in the claim area said it was going to be on yet another carousel."
Cons: "No entertainment at all. The flight was delay. I never have that experience before, I would like to get my refund back."
Cons: "FlightNetwork.com called me that there was no confirmation from jetBlue when arriving at the airport eventhough I received the confirmation number from both jetBlue and FlightNetwork. I had to run all over the airport to buy tickets for my trip. I had a really bad experience."
Pros: "The flight was great! It was even early. The crew was awesome!!"
Cons: "Nothing to complain."
Cons: "Water and snack"
Cons: "Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy. Also, everything was broken in my business seat"
Cons: "My luggage went missing. I have been hugely inconvenience"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "El vuelo me dejo en bogota"
Pros: "Entertainment system, boarding"
Cons: "Bogotá Avianca baggage handling. It took 45 minutes to get the bags"
Pros: "Airline staff and comfort"
Cons: "They send me a delay notification but the flight was on time... so I was the last one to get into the plane..."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "It would make more sense to offer food and more drinks during the flight. At least water, as it is recommended by doctors. It is important to keep people hydrated"
Pros: "I liked the food great seats good attendence overall everything"
Cons: "they cancelled with NO help in finding new flight"
Pros: "They served a meal and the seats were very comfortable. They also offered an individual tv with entertainment."
Pros: "Staff and crew very nice and professional. Aircraft clean and apparently well-maintained."
Pros: "They took The time to change my flight because of the delays would save me five hours of waiting"
Cons: "Aviões muito velhos, comida muito fraca."
Pros: "Awesome new plane. So comfortable. Smooth flight. Didn’t want it to be over so fast"
Pros: "The old city"
Cons: "The service.with this airline is mediocre and they want to steal money from you no matter what you bring. The only problem is that is the only colombian airline that owns every flight schedule in the country. I wish there was another company."
Cons: "Because the lady take aur bagagge the bascula is doesnt work she was very rud but we go to the other lady the bagagge was correct because we know is okey because we check at home in the airport too so agter that yhey know the bascula is bas and she don say sorry end enyrhing for the bad time she was lake I dont care so that happen"
Cons: "Everytnig was perfet!"
Pros: "Fantastic customer service"
Pros: "Nothing special airline"
Cons: "Poor quality for the price old plane"
Cons: "Food was bad, late departure one hr delay"
Pros: "I stayed tríp that Was oversold but the y only gave me 375 And Not a full Ticket"
Pros: "Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes"
Cons: "didn't find any things I didn't like"
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Cons: "Avianca changing times."
Cons: "The flight was canceled, 2-3 day ahead of flight, leaving us scrambling for flights to get me to meetings. Avianca was difficult to contact. The new last minute flights were schedule on COPA...cost us an extra 3000 dollars last minute. To add insult to in jury......the COPA leg from New York was canceled at the airport due to a mechanical problem. We were suppose to leave on Tuesday at 3:25 and get to Bucaramanga that night..........DID NOT HAPPEN. We finally, after two nights in two different cities hotel rooms, we got to Buca on Thursday morning about 10:30 am. COPA's help, was awful............confused, non professional. We could not get food from noon on one day to about 5 the next morning. COPA did not care."
Pros: "Entertainment system and Comfortable seats"
Cons: "Below average food."
Pros: "El personal es amable"
Cons: "Ponen muy poco personal para el check in y se demoran mucho en cada persona, tienen una sola fila para vuelos nacionales e internacionales, deja mucho que desear."
Pros: "Excellent service can't ask for more"
Cons: "The flight was delayed"
Pros: "The flights wers on time"
Pros: "The crew was very polite and courteous! Seats were comfy enough for someone over 6' tall."
Cons: "The boarding process was a disaster. Started late, so we didn't depart on time. I also noticed that some passengers who opted not to pay for their seat assignments just sat wherever they felt liked until the actual owner of that seat showed up and were asked to move."
Pros: "I've been flying American for years. Avianca, gave us twice as much food as american and drink breaks, overall it makes the flight feel less long. The seats moved back a little more than usual which was also very nice. Not to mention, I also had the opportunity to drink alchohol if I really wished, which I did take upon once with no regrets! Haha. All in all, I will definitely ride with Avianca again, great international buddy."
Cons: "my girl coulndt fly guys , avianca told them that theres not ticket appear under her name so i have to bougth amother ticket... Please contact me at 8625718252"
Pros: "that we landed safely"
Cons: "plane take off was delayed flight 670 and employees on ground were un-organized and over booked"
Cons: "Bad customer services. My entertainment system was not working so, I called the flight attendant. They were chatting inside the kitchen and one of them responded after 15-17 minutes telling me that someone will reset my monitor... never happened."
Cons: "This was the first segment of an itinerary ending in Miami. There was no personnel available for check in 3 hours prior to departure. They claimed it wasn't an international flight. They told me at 330am, that they would be open to check in at 4am.... it was 420am before anyone showed up at the check in desk. I had requested a wheelchair...I was told I had to walk about 60 yards to the other side of the concourse for the wheelchair, that they could not call for the wheelchair to meet me at the check in position"
Pros: "Airplane new"
Cons: "Crew actitud"
Cons: "There wasn't blankets for all the passengers so I was freezing just because."
Pros: "Personal TV's on flight from NYC to San Salvador"
Cons: "Boarding in San Salvador was confusing because there were two flights boarding at the same gate at the same time. The screen for our flight did not indicate that the flight was boarding, so we thought only the other flight was boarding. We asked three different Avianca employees where and when our flight was boarding. All three gave different answers, none of which were correct. Luckily, we were able to figure out on our own where to go in time to catch the flight."
Checking bag line was super long and confusing the Immgration line was super long the airport at mbj need better management etc
Terrible experience delays going there and delays coming back will not be flying delta
Pros: "The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them."
Pros: "Comfortable seats and the plane was not crowded."
Cons: "Wheelchair for my mom was not at the gate in Atlanta, she had to walk and we had to still check immigration, customs and reroute our luggage."
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "The male flight attendant giving the pre flight and pre landing spiels kept the passengers rapt with his droll humor. Kudos..."
Pros: "Never made the connecting flight."
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "Departure delayed by 1hr30"
Pros: "From the pilot...FAs....gate agents....everyone was very pleasant and professional. Plane was clean as well."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "At the counter the staff is friendly, nice."
Cons: "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "Great free movie selection"
Cons: "Flight delayed"
Cons: "The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings."
Pros: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Cons: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Pros: "Everything was smooth and great! Delta is really big on on time flights and I like that!"
Pros: "A screen with free movies is nice."
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Pros: "Staff. Beautiful excellent"
Cons: "Need more food"
Pros: "No food or entertainment on short flight"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "The flight was great, the food really tasty and really nice plane."
Cons: "Standing in line for 5 hours without knowing what I'll be able to do. My entire body still hurts!"
Cons: "Delta crew are lazy...they wont help u out to store ur bags."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "Upgrades, staff on and off the plane"
Cons: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
Pros: "Good movies"
Cons: "Unsmiling, miserable staff. Seats like concrete. Cheap and nasty snacks"
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "the flight crew made our flight very comfortable and pleasant. One flight attendant ( didn't spot her name) had such a gentle sense of humour while serving us-it was nice. Flight attendants at times seem like strict teachers - so it was nice to smile and laugh - especially now with such fear of flying due to COVID-19"
Cons: "Boarding process could be a little smoother and less frantic"
Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Pros: "Well organized. Helpful & courtesy."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Crew accommodated seat change. All courteous and friendly staff"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Every thing"
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "For some reason, we found ourselves in the Premium section for our return flight from Palm Springs. So we got fed!! Which was nice. And we had a little more legroom, “spare seat” between us, etc."
Cons: "It was a short flight, only 2 1/2 hours, so you can’t really expect much. It’s the long flights where service really makes a difference."
Pros: "Swat was okay, crew was great"
Cons: "Wifi no work, loading was a bit of a joke"
Pros: "Super friendly, fun crew!"
Cons: "Seats are so small"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "Arrived earlier than expected despite a later departure."
Pros: "The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!"
Cons: "While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!"
Pros: "Lots of leg space"
Cons: "Poor communication on the reason for the delay"
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "Nothing really."
Cons: "The lady at the checkin desk volunteered me to check my carry on and told me that she would charge me if I didn’t comply. ( there was more than enough room on the plane for me to store it). The plane wreaked of poo the whole flight and it gave me a head ache, which my Tylenol was in my carry on that the lady forced me to check. And the flight was only supposed to be delayed 15 min, and we didn’t take off until 45 min later, which made us miss our connection. Very disappointing service/ flight from WestJet!"
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Cons: "Gate arrival and boarding delayed."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The crew was kind when they gave me an extra bag of pretzels to calm my rolling stomach on a flight that while over 4 hours long does qualify for even a decent sized bag of pretzels."
Cons: "I think the seats on westjet are ridiculous, are they smaller than other planes. I was practically in the lap of the person next to me. I'm 5'7 and I couldn't even rest my head on my knees to stop the extreme motion sickness. I couldn't even finish my flight today because I couldn't stand the nausea and I couldn't rest in a seat 2 sizes too small for a regular sized person. I had to lay down and when it didn't subside I had to find accommodation. I will never fly with westjet again. But thanks you know for the pretzels."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "The stewards and stewardess were fantastic."
Cons: "Its a little cramped in the seats."
Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."
Pros: "I like everything"
Pros: "Was nice clean short flight. Pleasant stewardesses. Food was lacking but normal now for short flight"
Cons: "Entertainment only with app loaded devices"
Pros: "staff was unfriendly. no options for entertainment that don't cost. no blankets to keep warm. i understand airlines need to make money, but they're making it much less enjoyable. on the upside, my flight down had incredible staff who treated me and my mother very well. sometimes, people make all the difference ;)"
Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."
Pros: "Short flight at a great price!"
Cons: "If you are not a US citizen, you must apply for an Eta. Canada charges $7 for citizens to enter the country. Did not know we needed this and had to apply online right before boarding our flight."
Pros: "That we could sleep during the flight. The attendants left us alone when we were sleeping."
Pros: "Staff are always fun and efficient, but the drinks came very late. In Asia, even if the flight is only 1 hour, they have the time to serve a lunch and clean up....."
Cons: "the 3 hr security line up"
Cons: "Took 45min to bag check (3 agents and only 3 families ahead of me) and when I did bag drop, I’d already checked in online, the agent tagged my luggage to Calgary not vancouver and put it under someone else’s name. It’s been over 34 hours and still no word from westjet. Calgary is an 1 1/2 hr flight to Vancouver. Not impressed."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Pros: "We got there"
Cons: "I just cannot understand why WestJet cannot seat six people travelling together together. I mean really folks, it can’t be that hard... especially since five of those passengers have the same surname! Finally, is a cup of coffee and cookie and a glass of water really sufficient for a 5hr 9min flight, which adds to well over six hours with boarding and alighting time included."
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"
Cons: "The boarding process after getting off the bus to get on the plane."
Pros: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Cons: "Is it that hard to follow Covid-19 measures? The flight was full and people sitting shoulder to shoulder."
Cons: "I will never flight with Aeromexico again!!"
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Pros: "Flight amenities like movies and internet"
Cons: "A little more friendly staff"
Pros: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Cons: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Pros: "Movie was good."
Cons: "WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno"
Cons: "Entertainment selection was mediocre."
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Pros: "The warmth service that made me feel at home"
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Cons: "No access to video No leg room"
Pros: "COmfortable seats and great staff. Food was the most bland that I have experience on Aeromexico but they all can't be home runs."
Cons: "Entertainment system had malfunction and was down for half the flight. Leaving me halfway through a film (pet peeve)."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "The available entertainment, the amenities, there was no upcharge for things like the ear buds. Bilingual staff that was able to communicate with all guests."
Cons: "Nothing to comment"
Pros: "The price and flight times"
Cons: "The food and the fact that the entertainment was only in Spainish"
Pros: "Was all good even saw a couple get in the toilet for the mile high club!"
Pros: "Flight had no major inconveniences or mishaps."
Cons: "Paid $150 more for AM Plus. Not worth it."
Pros: "Boarding was quick and easy. We were off the ground in no time. The flight was very smooth. Very little turbulance"
Cons: "Overall comfort and seating was poor. The seats are too narrow and too close"
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."
Pros: "Fast boarding, decent seat space (AM+), fast, courteous staff"
Cons: "I paid $14USD for internet assuming the USB charging ports worked, only to find that they did not, getting only 15 minutes of my 6 hour flight!"
Cons: "It was too cold on the plane."
Pros: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Cons: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Cons: "The flight schedule is unstable. We were in the lounge and didn’t hear any notice of the flight. Almost missed it."
Pros: "Every thing but the entertainment is not working"
Cons: "Entertainment part"
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Pros: "Crew was very nice, lots of movies and kids shows to choose from on the plane"
Cons: "Flight delayed, missed connecting flights, very little communication about delays etc. Terrible turbulence for 3 hours, food was not good at all. Don’t eat breakfast"
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Cons: "Stated "free wifi" on plane by the door entrance. But once seated and trying to log in. You have to pay. So it is not "free" In my opinion that sigh is false advertising."
Cons: "Missed flight due to my connection flight being iver one hour late"
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Cons: "The unwillingness of the manager to help out a customer in distress."
Pros: "Real food on the plane and a free drink, but I loved the branding most of all with the way the flight attendants dressed - heels for the airport and flats for the plane. I even asked if their make-up was issued by the company since they were all wearing the same shade of red lipstick - it was!!!"
Cons: "Nothing! Everything was perfect and on time!"
Pros: "Help from attendants"
Cons: "Too crowded"
Cons: "No vegetarian food even though I requested it! They switched my seat from an aisle to a middle. Not ok! Rude agent at the gate who told me she couldn't help me get a vegetarian dish."
Pros: "I liked that food was actually servied with yiur choice of beverage including alcohol on this flight."
Cons: "That they now charge a baggage fee."
Pros: "The food was ok and the shows they put on the tv were good."
Pros: "Plane service was good"
Cons: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."
Pros: "Overall the flights went smoothly"
Cons: "Check in process was very slow and totally disorganized. It happened both leaving and returning. Took one hour to checkin in Orlando and about the same when leaving Mexico City. Could do with some major improvements here....."
Pros: "Crew was friendly, good overall flight"
Cons: "Please offer a vegetarian food option. Many people would enjoy it. It's healthier, tastes better. Simple veg sandwich or bowl of rice and beans? There are many options for a simple vegetarian meal. Only option to eat is white bread with a piece of processed meat. People take it but many people would love another option"
Cons: "Time to wait to drop bag, same line to drop bag than to check-in? Really? Also this dumb nee policy of charging for the bags even when ticket was purchased way before this policy started"
Pros: "the drinks are excellent , variety and quality great crew team work"
Cons: "The food need improvement , lunch and dinner,"
Pros: "Convenience Service"
Pros: "Everything is provided free of charge; food, earphones, etc."
Pros: "Constant checking on the people in the airplane."
Pros: "Most of the Staff was friendly"
Cons: "No wifi, some staff were oblivious of how often they hit you when walking through the plane disturbing you during the flight. I started to think it was intensional. But the other staff were wonderful."
Pros: "The entertainment system... Although had my own.. The screen was large and selection was good from what I saw around me."
Cons: "Nothing much. Was full flight but nothing they can do about that"
Pros: "Flight took off on time, ample room for carry on, seating comfortable, personal screen with recharging outlet, good selection of entertainment, dinner and drinks included. Attendants pleasant and flight arrived 15minutes early. In this day and age of penny pinching airlines treating people like cattle, it's nice to be treated like a human. Very enjoyable flight."