Daily cleaning, installation of cabin HEPA filters on flights from Charlottetown (Prince Edward Island) to Dubai
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Scores according to KAYAK customer reviews
Pros: "We were boarding with one person in a wheelchair. They were extremely helpful and understanding."
Cons: "All was perfect"
Pros: "We didn’t crash."
Cons: "We continue not to crash."
Cons: "Bags didn't get loaded, plane delayed. Poor customer service."
Pros: "Slightly frayed due to weather- we were kept up to date"
Cons: "My SAS flight (which was operated by Air Canada) was delayed by more than 2 hours. A friend who was a fellow passenger was charged for 1 piece of baggage. She should have gotten a break from the baggage fee because of the delayed departure. That's another thing. Why is it that some passengers (like my friends and I) didn't have to pay for our checked baggage, but some passengers (like my other friend) had to fork out a fee for her checked baggage? While we were waiting for our trash (after our meals) to be picked up by a lady crew member, she took so long chatting with a couple of passengers that we had to wait a few minutes before she can get our trash. By then I was dying to get to the bathroom and nearly had an accident as a result. In the future, I'll try to avoid flying with any SAS flight (operated by Air Canada) if I can help it."
Cons: "SFO checkin was very poor. Had to go through 3 different check in agents and 2 terminals. Itinerary showed terminal 3 but the actual check in was at the international and with United! Need to improve on getting this direction communicated better from the start to end."
Pros: "The seating is well laid out and the service aboard the flight was excellent. Wonderful duck entree."
Cons: "Flight left two hours late and provided difficulty in Toronto"
Pros: "I liked how the crew was helpful and wanted to help everyone with their luggage. they didn’t disturb me in my sleep and didn’t walked around a lot. The flight timing was on time and it landed on time as well so that was very satisfying."
Cons: "I didn’t like the sitting of the airplane. It looks more like sitting in a local bus and its not very spacious. On an average these days most people in Canada are tall and above the height of 5’7 feet. I didn’t like how seats are small and have less space for legs and plus the next person to me keep disturbing me cuz he was as tall as me and we both hardly fit in the seat. I am only 6 feet and slim and still had issues. I mean for domestic flight that’s only two hours I can manage sitting in a uncomfortable position but if it was a long flight then i would definitely not be happy and won’t fly with Air Canada again."
Pros: "Was on time both take off and reached"
Cons: "They served frozen food."
Pros: "on time."
Pros: "flight attendants were very nice"
Cons: "not even peanuts! seats seemed even more crammed together than usual"
Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"
Pros: "Flight crew was vey nice and flight was on time."
Cons: "Delayed, missed connection"
Pros: "plenty of room, media player, wifi, nice selection of snacks and meals."
Cons: "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
Cons: "Flight was 1h late"
Cons: "No entertainment and poor seat selection process"
Pros: "fast, friendly, clean, courteous, easy to check in and board."
Cons: "No complimentary food, small seats as always."
Pros: "Staff were good, probably doing the best they could with what they had to work with."
Cons: "I'm 6'4" and a Air Canada Rouge 737 isn't built for guys/girls like me. Give us a bit more legroom!"
Pros: "They were on time and boarding went quickly"
Cons: "Even though I checked in online they didn't have 2 seats next to each other for us despite us having booked together under a single booking as couple etc. the food was small portions and mediocre / blunt taste."
Pros: "There are thousands of national brands that are kosher. It's not difficult to find products that all passengers can enjoy."
Pros: "The flight was half empty so was able to have a role to myself"
Cons: "Air Canada Rouge should be renamed Air Canada Rude. Employees are very un-friendly; Seat design on the plane is the most uncomfortable of any airline out there. Very close to each other and very little padding on cushion of seat. Dirty plane; don’t think they serviced it between flights, garbage in each seat pouch. Very cold on flight, crew did not regulate the climate control. Too many unnecessary announcements both in English then French. Each announcement seemed like it lasted about 10 minutes which no one listen. So much for trying to watch a movie that pauses every time the crew feels the needs to talk. Sat at gate for 30 minutes pass departure time without any explanation until right before we departed (waiting on passengers from late arriving flights). At lease they could have told us. Anyhow this is not the Air Canada of old. Air Canada Rouge shows no signs that they care about the comfort of their passengers."
Pros: "A reasonable amount of leg room (I'm 6'1" and didn't have my knees pressed against the seat ahead), decent selection of films, and regular food--airplane food, but decent for that."
Pros: "Delayed without cell phone text notification update."
Pros: "Check in was smooth"
Cons: "I find it unacceptable that 1 bag was free on the inbound flight, but I had to pay extra to check the same bag on my return."
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Pros: "When I finally got to the US Customs agents they were actually quite nice. This has been my experience with US agents in Vancouver and Philadelphia as well. Yesterday they were especially cordial, while at the same time quite professional. Made me proud to be a US citizen."
Cons: "Don't know what could be done about it, but the security liine was the longest I've ever seen. I've come home from Vancouver many times before, and most times I fly direct to the USA from YVR, where things are much better. Don't think it's Tornoto's fault.....but, yesterday's experience with the security line makes it unlikely that I will come back home this way again."
Pros: "I breathe threw my neck & I'm used to putting the air blower on my neck for extra air. These planes had none. We were surprised. And room between the seats was tight."
Pros: "Small plane but very comfortable. This flight as well as the other 3 we were on were on time with a professional staff. 5 Stars for this Air Canada!"
Pros: "I liked that the boarding process was quick and easy. There were no hiccups."
Cons: "The snacks sucked. There was nothing offered that was really good."
Pros: "A very pleasant 9-hour flight. Plenty of room and good entertainment."
Pros: "Short enough flight."
Cons: "Entirely too little leg-room. Crew kept banging my elbow and knee with food cart-didn't really care either."
Pros: "Personnel were friendly aircraft was clean"
Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."
Pros: "Great! The passport check in Lisbon was backed-up, but Air Canada held the plane for many passengers. It was a great flight! Highly recommend!"
Pros: "All of our luggage arrived at our destination in a timely manner. Staff was helpful."
Cons: "Checking in our suitcase took exceptionally long."
Pros: "Entertainment selections and accommodations for not being able to make my connecting flight do to delays were good."
Pros: "It was ok."
Cons: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Cons: "extreme delays and not a lot of updates"
Pros: "Smooth boarding. Polite staff."
Cons: "Check-in person did not attach priority tag to luggage (business class) until i argued with her. This is the second time Air Canada has done this. We paid a lot extra for this service and should not have to quibble with staff in order to receive it. There was no lounge in Charlottetown, but that's not the airline's fault. However, the Air Canada lounge at Pearson was shabby and poorly outfitted. Shameful."
Pros: "They were on time. We weren't told of any mechanical issues with the plane that could cause delays. Stewardess were helpful and courteous."
Pros: "They were able to put me on standby for the next flight and I made it on. I would have been upset if had to wait for the last flight at 10:55pm. I understand this is not always in the airports control."
Cons: "My flight from Montreal to Ottawa was canceled and I almost had a panic attack. I was flying alone for the first time."
Cons: "IFE and food were awful. Space was cramped, lights left on for a night flight. AirCanada headphone rules are just dumb."
Cons: "Did not appreciate not having a movie screen. Renting an iPad for such an expensive flight is not good business."
Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."
Pros: "Every thing was on time. I really like booking with kayak...so simple"
Cons: "Air canada doesn't give a snack with your drink...where as west jet does."
Airlines flying from Charlottetown (Prince Edward Island) to Dubai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Charlottetown (Prince Edward Island) to Dubai
Masks required on board, masks provided on flights from Charlottetown (Prince Edward Island) to Dubai
Social distancing seating
Middle seats unavailable to book on flights from Charlottetown (Prince Edward Island) to Dubai
Testing for antibodies, testing for symptoms for flights from Charlottetown (Prince Edward Island) to Dubai
Waiving of change fees. Search flexible flights from Charlottetown (Prince Edward Island) to Dubai