Daily cleaning, installation of cabin HEPA filters on flights from Indonesia to Calgary
|May||Best time to beat the crowds (4% less expensive on average)|
|December||Most popular time to fly (2% more expensive on average)|
Average price round-trip
|C$ 1,202||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 945||or less|
Good deal one-way
|C$ 719||or less|
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Scores according to KAYAK customer reviews
Cons: "Crew was not very helpful"
Pros: "Professional and friendly crew"
Cons: "Food quality from Jakarta is bad"
Cons: "Very professional and friendly crew. Food quality was excellent."
Cons: "Boarding took forever and flight was delayed"
Pros: "I think Japan Airlines is the best airline."
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Cons: "Kiosk, bag service, One World Integration"
Cons: "Great experience all around. Need to improve access customer service support."
Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"
Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."
Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Pros: "Great service."
Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"
Pros: "I got an upgrade!"
Pros: "Great crew, good food selection."
Cons: "Everything was good"
Pros: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Cons: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Pros: "Cabin staff. Special meal. Cleanliness."
Pros: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Cons: "only limited number of movie."
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Cons: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
Pros: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Cons: "The meal and dessert were served at the same time. Too much food all at once."
Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Pros: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Cons: "Headset was too big for me and kept skipping back."
Pros: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Pros: "Great vacation"
Pros: "The excellent service and courteous staff."
Cons: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "Amazing customer service, flight attendants could not be more welcoming."
Cons: "Food is not that good"
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "Service was especially good. Very professional."
Pros: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Pros: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Cons: "2nd meal, some sort of a rice seafood mixture"
Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
Pros: "Shortest travel time to Japan"
Cons: "OLD PLANES Touchscreens won't 50% of the time"
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "Attention given to each passenger by flight crew."
Cons: "Food was below standard."
Pros: "Good and polite crew"
Cons: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pros: "Food, comfortable, choice of entertainment"
Pros: "Courteous and pleasant flight attendants...exceptional service."
Cons: "Couldn't book preferred aisle seat...assigned a center seat. Not adequate leg room."
Pros: "JAL is by far my most favorite airline. Their service overall from check in to the cabin crew is excellent. They always make me feel special, very courteous and friendly."
Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."
Pros: "Great business class"
Pros: "Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant."
Cons: "Food wasn't overly great."
Cons: "Services of crew very poor specially onboard services in business class"
Pros: "entertainment options"
Cons: "They ran out of chicken for the back part of the plane so we all had salmon"
Cons: "WiFi poor."
Pros: "Almost everything"
Cons: "The food choice"
Pros: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Cons: "everything was mostly fine"
Pros: "The seats in economy at least had TVs"
Cons: "After 4+ hours sitting on the plane we never even left San Francisco. The Emirates plane was less than standard in economy class and we weren’t even offered water for the entire time we waited. The customer service was terrible and we weren’t even able to retrieve our carry on bags that we were forced to check (not due to the size). This was by far the worst first time experience I’ve had and will not be flying Emirates again."
Pros: "Good as usual"
Cons: "Nothing I can think of"
Pros: "Comfortable airplane overall."
Cons: "There is no Wifi service during the trip !! And the crew says because it’s short trip there’s no Wifi!!! Not the acceptable excuse , food in business class could be much better"
Pros: "Emirates staff are polite and respectful"
Cons: "777 for travel from Dubai to Boston is not a comfortable plane"
Cons: "Did not have any non-veg food. The only vegetarian food was tasteless and not relatable for a flight to Kochi. TV and internet were struggling o keep up with user demand, crew had standard answer - try later."
Pros: "No commutation no help for transit"
Cons: "I am a women no help first time fling with them"
Cons: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Pros: "Smooth ride. Great food."
Cons: "Slow boarding started later than expected"
Cons: "see above"
Cons: "baggage policing"
Pros: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Cons: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
Pros: "Food and entertainment"
Cons: "Tiny seats. No leg room. No storage under the seats."
Pros: "Overall experiance."
Cons: "I can't think of anything."
Pros: "I liked the boarding process. And the food this time wasn't bad."
Cons: "The crews have just been ok. There were maybe 2 that went above and beyond but the others are just ok. There is nothing outstanding about the service."
Cons: "Really small space. Airport crew was dismal. Boarding was more disorganized than in a poor African country and boarding is easy, I really don't understand"
Pros: "Food Comfort"
Cons: "Flight was 30m late "probably not their fault" so I haven't received my luggages until the next day. I suggest keeping the layover hours a little longer than 1:30m"
Pros: "the food"
Pros: "Food is good"
Cons: "Need Indian tea"
Pros: "Nice trip"
Cons: "Every thing"
Pros: "All is good"
Pros: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Cons: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pros: "They have several older planes. Horrible entertainment system. Picture quality is very poor. Screen doesn't respond to touch...overrated airline...."
Pros: "The cabin crew was helpful with stashing my carry-on bag given how full the overhead bins were. Courteous crew and good meal options."
Cons: "Non-functioning overhead light from DBX to SEA."
Pros: "More spacious and easy navigation on entertainment screen. Good food."
Pros: "On that route the plane can be quite empty on the Melbourne-Singapore leg, meaning lots of space to sleep in coach."
Cons: "Food served very fast (I barely had my first bite that they came with coffee and tea and never seen again). Quality of the food was ok."
Pros: "Good movie selection Comfortable seats"
Cons: "No internet Food was not tasty"
Pros: "lovely crew"
Cons: "no complaints"
Pros: "It was a nice flight"
Cons: "The fact that I can only carry 30 kg and also that it is very expensive to add extra luggage."
Cons: "Food was not provided due to shortage as per attendant."
Pros: "Great cabin staff. Ground staff was very helpful with my seat changes. I will fly Emirates again."
Cons: "Service was average aND the temperature unbearable"
Cons: "I booked flight for my husband, however, the credit card authorization process took long and he missed his flight. Hence, the next cheapest available flight was July 3rd. I ended up having to rebook his flight via Air Canada. The payment was processed and accepted immediately. I figured 7 hours was sufficient time to process a payment. It was not. My husband is now incurring additional charges and is missing employment in Canada. I'm looking for some compensation. I have never encountered this wait time when purchasing an airline ticket. Your site/app has great reviews but you need to work on credit card approvals. Thanks for your time and I look forward to being compensated."
Pros: "Service, Flight, food"
Pros: "Nothing much."
Cons: "Food was awful."
Pros: "Enjoyed my flight on both legs especially the Dubai to Durban. The crew were very attentive and helpful on this section of the flight."
Pros: "The staff was amazing. Honestly much better than our other 3 emirates flights this trip. Those were ok but this crew went above and beyond. I was 20 weeks pregnant and they constantly checked on me, making sure I was comfortable, even offering some fruit to make sure my blood sugar was ok after noticing I couldnt stomach the regular meal."
Cons: "More turbulence than usual... but they warned us about it and I know it was beyond their control. Also, the gate change in the airport was pretty rough, but that was more of a Dubai issue than Emirates. Still, it was a long way for a jetlagged pregnant woman to walk and there was no assistance available. Whenever we passed a transport car the driver was busy on their cell phone and uninterested in offering a ride."
Pros: "Emirates is definitely comfier and more attentive than any American airline I've used."
Cons: "Not sure what happened on landing... We were told they couldn't connect the walkway so we would come down the stairs, but neglected to mention the ridiculously long (20-30 minutes) bus ride back to the actual terminal. There were no staff on the bus. I was pregnant and not offered a seat and came very close to passing out from the situation. I love emirates but the Dubai airport makes me reconsider flying with them again."
Pros: "I love the meal, the service, the flight was so smooth.the entertainment , there were new movies on board and I loved that. I like the space on air, I had space to sleep. It wasn't bombarded."
Cons: "It was long and the transit in Dubai was very long."
Pros: "Everything was on time and the food and service was good."
Pros: "The crew were amazing and attentive."
Pros: "Conformt ,enjoy and on time"
Pros: "seats are comfortable"
Cons: "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
Pros: "Seating space for short people..not average height people"
Cons: "Wider space for seats"
Pros: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Cons: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"
Cons: "flight delayed as usual"
Pros: "One of the nicest crews I've had the pleasure of flying with"
Cons: "Nothing I could tell at the moment....."
Cons: "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
Pros: "Crew was polite. Clean cabin."
Cons: "Electronic entertainment system appears a bit old. Lacks USB sockets."
Pros: "So nice, smile everytime, clear information and direction"
Cons: "I really hope they will serve wine or liquor but that is okay"
Pros: "Good food"
Pros: "Boarding on time"
Cons: "Food was not fresh. Some crews could not understand English well"
Cons: "Indian food could be better"
Cons: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."
Pros: "On time, easy check in and boarding"
Cons: "Lack of variety in food choices, long wait at tarmac for take off from Beijing"
Pros: "The service"
Pros: "Staff onboard were extremely helpful."
Cons: "Cathay Pacific lounge (The Peir) didn't broadcast boarding announcements so we nearly missed it."
Pros: "The flight attendants we're so kind and polite. They worked very hard to be helpful to everyone on the plane."
Pros: "Superb crew and excellent service."
Pros: "The airline crew. Very attentive and immaculate"
Cons: "We opted for wheel chair but in Hong Kong we were nor given wheelchair and not informed about it to the passengers. They were not guided to the required flight destination in Hong Kong. When requested for some fruits during their flight they were not given any fruits or juice also."
Pros: "No issues."
Cons: "No complaints."
Pros: "service was excellent"
Cons: "boarding took very long."
Pros: "I made it home"
Cons: "Next time I book a flight to make sure I pick a seat of my choosing or pay for a seat.. the seat that I was in was absolutely horrible"
Pros: "The service, the plane, friendly staff all throughout"
Cons: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
Cons: "Same as above"
Pros: "Everyone is kind!"
Cons: "It was operated by an alliance air company but I bought thru American Airlines, I even didn't know that was a coshare because I started the first leg with American, once it got cancelled they said that they couldn't do anything, and the other company said that the ticked was issued by American, nightmare. BTW I'm a Platinium member of American Airlines, what thy should at least give a little attention since I fly every month."
Cons: "hong kong lkayover"
Pros: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"
Pros: "Cathay Pacific agent was there to guide us to connection"
Cons: "Flight was delayed leading to harried connection."
Pros: "Smooth operator"
Pros: "The plane actually arrived an hour earlier than expected."
Pros: "In-flight entertainment"
Cons: "Small portion of food"
Cons: "Hurried and chaotic boarding. The only downside to an otherwise great experience."
Pros: "service was good, on time , food good, alll in all will fly u again !!"
Cons: "didn't get seat asked for, but ended up ok cause other passenger moved, so haad more leg room"
Pros: "Amazing service and food"
Cons: "Little cramped bit not bad"
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Cons: "Those economy seats can only fit a child comfortably."
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Pros: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Cons: "The blankets and pillows were dirty and worn out. The plane was the same."
Cons: "Seat can not be reclined, where it makes you slouch, very uncomfortable position. Meal time is rather odd, should be re schedule since we depart on early morning hour."
Pros: "The crews on Cathay Pacific set the standard by which all airlines could learn. Experienced, professional, helpful and courteous. Gentle with the elderly, going the extra mile to make them comfortable. No bickering between flight attendants, they work as a team and made my first time experience flying into another country enjoyable."
Cons: "Most airline food is awful. It is what it is. The fruit appears to be frozen and just thawing making it a bit tasteless. However, it is better than most while traveling within the USA."
Pros: "Great service from the crew and good entertainment system."
Cons: "The food was less than stellar. It gave me heartburn and was unappealing."
Cons: "Quality of plane and associated service. Seat in premium economy as broken and unsafe (back wouldn't stay vertical). Similar to other flight they put the lights out and you struggle to get service."
Cons: "food sucks for short haul"
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Cons: "Nothing. Flight was amazing"
Pros: "The crew was very kind"
Pros: "Muslim food"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "Excellent crew, good food & movie selection."
Cons: "Don’t be late"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Quick flight"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Light snack and complementary wine"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "I slept pretty much the whole time"
Cons: "Didn’t happen."
Cons: "Flight was cancelled."
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Really friendly staff. Great service"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Lovely staff, good food, great movies."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "Very friendly and helpful personnel."
Pros: "Helpful and smiling cabin crew."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "good service"
Pros: "The included snacks and the seats."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Excellent service, excellent food."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Staff, service"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "Great food and movies."
Cons: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
Pros: "Power outlets by each seat, and movie options."
Cons: "Delayed take off time, but made it up during flight."
Cons: "Stewardesses were grouchy except the one Oriental stewardess. Boarding was late. Reclining seats need to be eliminated!!! I paid $100 extra for additional 6 inches of legroom which was lost when person in front of me reclined. Kona Airport is nasty."
Pros: "No problem with boarding and flight crew. Seating was comfortable."
Cons: "Checked in 1 hour 45 minutes early and our checked baggage did not leave with the plane. Lost baggage representative on the OKC airport was incompetent. Repeated contact information 3 times and still had to follow up delivery with corrected address and phone number."
Pros: "Not much..."
Cons: "Leaving on time! We were more than 2.5 hours delayed, and many of us were on the same connecting flight. We landed 5 minutes before our scheduled departure, so we all missed it. You’d think they would see that 20ish people were all coming to that flight and hold the doors for us..."
Cons: "Inflexible employee, bad website, worse app. NO ROOM for mid seat traveler. Had to keep arms crossed the whole trip, Dangerous for somebody like me with respiratory illness and sleep apnea"
Pros: "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
Cons: "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"
Cons: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Pros: "Crew was great!"
Cons: "Slightly wider seats"
Pros: "Service was great in 1st class"
Cons: "The movie Black k Klansman was great but the system had a problem. Not sure if just my seat or the whole digital video system. Every few minutes it would get choppy and unwatchable. I had to rewind and then it would be fine for a while. Like a video buffering problem."
Cons: "Once we landed, we waited on the tarmac for good 20 minutes because something (I didn't understand what) was blocking the gate."
Pros: "Great crew, comfortable flight."
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"
Pros: "Everyone was courteous. Flight was on-time."
Cons: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."
Cons: "Flight was delayed almost two hours due to crew staffing issues."
Pros: "Short flight"
Cons: "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "The flight attendants were very nice and helpful"
Pros: "Flight attendants were helpful and friendly. Movies."
Cons: "Food-gross, but expected for pre-fab food."
Pros: "Plane was nice, seemed fairly new. There were two outlets for my row installed on the supports of the row of seats in front of us. Looked like it was made for plugs from a number of countries. Pretty nice feature. Headrests has an adjustable pillow that you could use to cradle your head for sleep. Didn’t use but seemed interesting."
Cons: "Seats too narrow. There weren’t especially narrow. In fact, I’m sure I’ve sat in narrower ones. This is just a feature of every economy seat I suppose, but it’s still a negative. O"
Pros: "Quick flight"
Cons: "Cramped in seat with large person next to me"
Pros: "Made it home in one piece"
Cons: "Business Seat power / entertainment system went out with about 2.5 hours to go. Crew didn't seem surprised and they were pretty relaxed about it. Every time I asked about status during the first hour or so after it was out they said they were rebooting system but nothing happened. Finally gave up on it. Was the "deconstructed burrito" supposed to be served cold/frozen? Warm or at room temp. would have worked better Luggage took good hour before it started unloading"
Cons: "Smallness of seats"
Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Cons: "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
Cons: "Maintenance problems, late departures, uncomfortable airlines"
Pros: "Arrived early"
Cons: "Couldn't get movies to play"
Cons: "AC didn't work and no beverage service or WiFi"
Cons: "The seats were very uncomfortable"
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Pros: "Slept through the entire flight, ground crew got me from gate to seat ASAP."
Cons: "Everything was good, so no problems to report here!"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Cons: "Overnight stay due to missed flight with no luggage or medication."
Pros: "Awesome crew. Comfortable seats. Great entertainment options. Good food."
Cons: "Will never fly American again"
Pros: "Tebsnacks were awesome!!"
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Pros: "Nothing special"
Cons: "The plane for the flight Miami to Paris was very old plane, hugly and video system in the plane didn't work properly. About the food ? it was simply non acceptable About the return flight AA63 it was scheduled for a departure at 10:50 AM and we leave at 2:40 PM ?"
Pros: "That we amazingly finally made it to Rome."
Cons: "Almost everything that could go wrong, did go wrong. Literally, every plane we were supposed to fly on had something wrong with it. We were delayed for hours, missed a connecting flight, had to take another flight which was delayed even longer, they had to find another plane entirely because something was wrong with THAT one. Once we finally got on the plane, we sat on the runway for an hour because there was some kind of TSA-related issue (awesome) and then the airport wouldn't let any planes take off inexplicably. We got to our destination 12 hours later than we were supposed to. But to make up for it, American gave us $10 food vouchers to use in the airport in the middle of the night..."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."
Cons: "See my previous comment"
Pros: "AM staff was very helpful and pleasant."
Cons: "Boarding was a bit confusing and crowded. Thankful you had a great intercom system and staff spoke clearly with easy to follow instructions."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Pros: "Fast boardin times"
Pros: "Pilot was great"
Cons: "Flight was delayed for over 4 hours"
Pros: "No surprises"
Cons: "Boarding was slow"
Airlines flying from Indonesia to Calgary have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indonesia to Calgary
Masks required on board, masks provided on flights from Indonesia to Calgary
Social distancing seating
Middle seats unavailable to book on flights from Indonesia to Calgary
Testing for antibodies, testing for symptoms for flights from Indonesia to Calgary
Waiving of change fees. Search flexible flights from Indonesia to Calgary