Food could be better. Just a simple snack. Wish they had more substantial meal.
Had 3 suitcases (after giving one with items we live without. Still cost us 1900 Hong dollars
Crew and new airplane App is not very user friendly
Unable to use mobile boarding pass so u have to wait for ticket counters to open.
The food was really good, the planes were clean, the flight staff were professional and friendly. The flight went smoothly.
The price is very attractive I like to use the iPad. The seat is not narrow.
Poor dining (main course). the seat is not soft enough
Fast, easy and comfortable.
No internet acces in Shanghai.
New planes, efficient crew, on time.... Early arrival!
Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...
The movies and seats were amazing so it made the flight go by faster
None of the crew really spoke any English
Flight was delayed for over two hours...with no explanation or contact from ground staff.
Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada.
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