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LON - YXJ

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London (LON)
Fort St John
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Top 3 airlines serving London to Fort St John

Scores according to KAYAK customer reviews

7.7
KLM
Overall score based on 3,637 reviews
7.9
Boarding
7.6
Comfort
8.4
Crew
7.2
Entertainment
7.4
Food
Airline reviews

Pros: "The crew was very kind"

Pros: "Impressive service... amazing crew, very friendly and professional"

Pros: "The crew."
Cons: "The time between flights."

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Cons: "Flight got cancelled"

Pros: "Slow service."
Cons: "Better communication!"

Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"

Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Pros: "The crew"
Cons: "Seat comfort"

Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Cons: "Larger meals."

Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."

Pros: "Quick flight"

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Cons: "Not enough leg room"

Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Cons: "Very slow service at checkin, was not even available when I arrived at the airport"

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Cons: "Flight was cancelled."

Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."

Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."

Pros: "Wifi on Board"
Cons: "Nothing"

Pros: "Good services!"

Pros: "Great"
Cons: "Great"

Cons: "We did not get two of baggage at the destination."

Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Pros: "Excellent very good"
Cons: "Everting so good ex"

Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"

Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Cons: "Bag was lost"

Cons: "Bag was lost"

Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"

Pros: "In flight food was enjoyable"

Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"

Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"

Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"

Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pros: "Loads of leg room"
Cons: "Loved everything"

Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."

Pros: "I didn't!"
Cons: "Late, late, late! I was a prisoner in my seat."

Pros: "From checking in to my arrival I enjoyed the service. The crew even on ground were helpful at the checking in. The light refreshments were okay. I am impressed. I had no on board entertainment so can’t comment on that."
Cons: "Nothing in my whole experience with WestJet on my trip."

Cons: "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."

Pros: "Most of the crew were nice. Captain very informative."
Cons: "It was freezing! The headphones they rented me didn’t work, or maybe it was the tablet—could barely hear the movie."

Pros: "Boarding etc was organized and efficient."
Cons: "Did not find the crew helpful or friendly."

Pros: "I like the head rests that move and the GF options. The flight attendants were fabulous."
Cons: "No meal for a long trip. 9 hours is too long with out offering food no matter the ticket cost. Also, having entertainment at every seat would be more welcoming"

Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."

Cons: "Freezing cold flight. They charge for everything, including baggage. Won’t use this airline again."

Pros: "The crew. Very friendly and helpful"
Cons: "The food. Pizza was bad."

Pros: "I would give the crew 10 stars if I could! This was by far one of the best flights I’ve ever been on. I’m not a fan of having to pay/rent an iPad for entertainment, and it was a bit cold for my taste(I also had to pay for a tiny blanket). However, other than those two very minor things, it was a wonderful flight. I have never flown with a better crew, you could really tell they all actually enjoy their jobs. I loved that the pilot had a great sense of humor, he told a few funny jokes after we landed(while we were taxiing) it definitely helped make the time pass faster & I honestly think it put everyone in a good mood :) I have never been more satisfied with a flight. I will most definitely recommend WestJet to everyone I know, and will be my first choice for flying myself."
Cons: "I didn’t like that I had to pay/rent an iPad for entertainment. I was disappointed that I had to pay for a blanket & that the blanket was so small. In flight WiFi was kind for expensive and didn’t work very well, it kept disconnecting and the only thing that really worked was iMessage. Having said that, overall it was a great flight! :)"

Pros: "The flight attendants were wonderful. The macaroni and cheese was tasty."
Cons: "The plane is so old that you can only use the entertainment system on your phone, which gets tiring to hold up in front of you. Even though I was on a 10 hour flight, meals were not provided."

Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."

Cons: "Unable to hear updates from the crew. Sounded garbled"

Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"

Pros: "I liked the fact that boarding was a good experience"
Cons: "The fact that the plane was supposed to land at 3.35pm and we actually landed at 4:40 and for some reason we waited to get off the plane with no apology from anyone. The service was not satisfactory and they broke our stroller."

Cons: "No free food was offered on a 8 hour flight. I won't choose Westjet again."

Pros: "Crew, as usual, were the best thing about this trip"
Cons: "Chairs are not that comfortable"

Pros: "Seats. Great crew members"
Cons: "Having to pay for everything"

Pros: "The basics were all up to standard, the flight was very full and because it's such a long flight it is expected to have a few discomforts from time to time..."
Cons: "TURN DOWN THE VOLUME on the announcements, it was so loud I could feel the book I was holding in my hands literally vibrating. I had to plug my ears to tolerate the blasts over the PA. I requested the volume be turned down repeatedly but it was never changed... from London to Calgary. More frequent offers for food/beverage would be appreciated, there were only two rounds made for the entire flight of almost 9hrs. It's just nice to have a bit more flexibility..."

Cons: "The complimentary in flight movie would not run on my android device. It ran for 5 minutes then froze."

Pros: "Very fast today"
Cons: "Man these flights are boring"

Cons: "Food charges + hours to wait for a hot drink (tea)"

Pros: "The friendly company of stranded passengers before and after boarding and crew who did their best not to get rattled."
Cons: "It took so long to get home and it is a long trip anyway."

Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."

Pros: "Crew was great cabin service was good, entertainment was good"
Cons: "Start loading at 10 takeoff at 11:45 late because of loading luggage. Maybe if we start loading at 11 we would not have to sit ther for so long"

Pros: "The economy class seats were surprisingly comfortable."
Cons: "It's a personal taste thing, but I don't like flights where it is necessary to separately purchase all the normal things that other airlines provide on international flights (blankets, wine, food, etc). I'm sure others appreciate that level of economy, however."

Cons: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"

Pros: "Cancelled the flight and was utter chaos with no direction what so ever."
Cons: "Staff would not communicate with the passenger's."

Pros: "The price"
Cons: "Delays, poorly managed. Ridiculous solutions. A flight that last about 7:30 hours. Turned 36 hours. Bad experience."

Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."

Pros: "The flight was ok and the customer service overall good."
Cons: "A bit disappointing that the flight didn’t even have monitors to watch movies , you got to use your own tablets or cell phones. I prefer to save batteries on my devices when I’m travelling :)"

Cons: "The plane was old and outdated. The seats barely reclined. The entire flight was hot and it was very cramped."

Pros: "The plane ✈ flew without incident."
Cons: "Airplane left late, no in flight movies, menu of food was very unusable. Because I am lactose intolerant, still, lots of cheesy entrées on the menu."

Pros: "I liked the flight attendants sense of humour!"

Pros: "I will never travel with west jet again"
Cons: "Everything Staff was so rude"

Pros: "Exact on time."
Cons: "Refreshment should have more choices"

Pros: "Issues with delays resolved nicely by re routing our itinerary so we could make it back home the same day after a series of flights over 23 hours."
Cons: "Flight and baggage delay of 2.5 hrs."

Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"

Cons: "I don’t understand how Westjet can get away with 1. Not providing food on a flight of this length, 2. Charging for the entertainment system which has basically no content"

Pros: "Food was great and fresh. Staff was friendly and gave us extra snacks for the kiddos."
Cons: "Took a very long time to serve any food or drinks after being told we could order at anytime, tricky with two little kiddos."

Pros: "Our choice to pay the upgrade to Plus seating was WELL worth the cost. My husband and I had never flown 'first class' before and thought on this almost 9 hour flight we would give it a try. Wow! Seat comfort was fantastic. Service was wonderful. Food was great. We were made to feel like royalty."

Pros: "Ended up getting quite the deal on the flight back and forth between Toronto and London. The flight did leave a few minutes later but nothing unexpected. The crew was very nice and very friendly. The food was decent, they came around for drinks 3 times and twice for snacks (you have an option of pretzel sticks or biscuits and they're both pretty good - I'm partial to the biscuits. Not gonna lie, I was able to ask them for both a couple times, and they obliged."
Cons: "There are no onboard entertainment systems, you must bring your own device and even then their WestJet app has bugs - so the app kept crashing on my Nexus 5X whenever I tried to play a movie or TV show."

Pros: "Nothing"
Cons: "no food, no comfort, no entertainment stuff"

Pros: "Friendly crew (mostly). Entertaining and witty announcements! Like that food is an optional extra, not in with the flight price."
Cons: "Was flying alone with my 8-month baby. At five hours in he needed a break from sitting on my lap. After standing for a while (in the least in-the-way spot we could find) a flight attendant began to get huffy each time she passed and finally asked pointedly if she could get something for us. I offered to go back to my seat which she said would be helpful. In hindsight I think she could have given us a little more grace given the age of the baby and length of flight, or at least have explained the situation more politely!"

Pros: "Nothing. WestJet charges astronomical prices for poor service which cannot even compare with budget airlines."
Cons: "I paid $15 for a meal on this flight seeing as it is transcontinental, and I would be hungry at some point. I chose a vegetarian option. The stewardess dropped off the meal, which was pasta with a side of pasta salad (no vegetables in the vegetarian option..), while I was sleeping. My girlfriend asked for wine to go with our meals, which we were charged for at an additional cost. The wine arrived an hour and a half after our meals arrived. Later in the flight, a stewardess dropped off a Turkey croissant sandwich on my tray table, waking me up for the second time that trip. I called the stewardess back and explained that I hadn't ordered a Turkey sandwich. She explained that a sandwich came as part of the meal I ordered. I stated that I would be happy to receive a sandwich, but that the Turkey did not correspond to the vegetarian option I had specified. She proceeded to take the sandwich away, and did not return for the remainder of the flight. I have issues every time I fly with WestJet; poor performance, service, and customer relations. I've travelled on 7 different air carriers in the last 28 days, and WestJet is by far the worst. I paid €19 for a flight from Munich to Brussels from a WestJet competitor, received excellent customer service from smiling stewardesses, complimentary Beer and Wine, and even chocolate and a snack. I paid over €500 to fly with WestJet, and received nothing but a resurgent sour taste in my mouth. I've given second, third, and fourth chances with WestJet but I believe they have lost my business forever at this point. Truly disappointing to say the least."

Cons: "No room"

Pros: "Normal flight"
Cons: "Normal flight"

Cons: "Delays and missed connections."

Pros: "staff was nice, plane clean"
Cons: "cheap airlines! They do not feed you on an international flight! You have to buy your seat ahead of time, or get assigned. You have to pay for all your luggage. They do not even give one bag on international flight. You can down load an app for entertainment, or rent their ipads. Many of us said, worst customer care ever, and never again"

Pros: "Boarding process and customer service"
Cons: "Food could have been better and seating comfort"

Pros: "Nothing"
Cons: "Umm let me see. Oh yeah they lost my luggage and still haven’t found it. Pretty much ruined my whole trip."

Pros: "Exept food everything was awesome"
Cons: "Food"

Pros: "The crew were very good. In any case, I shall fly with AC again."
Cons: "Lining up to check in with bags. The customers were "sorted" but I finished up on a very long line with only one person serving; after 30 minutes, that person just wandered off, presumably for a break. We, on the queue waited for 15 minutes for a new person to return. When it was my turn to check in the process took no more tan 30 seconds whilst for others it had taken 10 minutes and more. Dreadful experience. The choice of entertaining films was limited on my flight; normally AC has a wide choice."

Pros: "I sat next to quiet and pleasant travelers. Flight left and arrived smoothly"
Cons: "Boarding was one long queue.... My row was skipped in the meal service when they had to restock and restarted in the wrong row. Attendants never responded to call light. I had to verbally call out as attendants passed by. On the third attempt one actually stopped and brought the meals. No apology given."

Cons: "service desk unable to reroute me on a different flight even though there are seats"

Pros: "Helpful and considerate staff when my friend was sick"
Cons: "The delays to leaving the airplane port."

Cons: "Toronto international airport was very crowded. too many people , not enough facilities. You have to line up to do anything, even buy a bottle water."

Pros: "Flew to and from LHR with Air Canada after flying Air Transat for years. Both flights were professionally managed with the crew in constant availability. Not over the top cheerful, but ready to attend to requests calmly and with attention.beverages etc. were readily available."
Cons: "Low-quality food and small portions for a 9 hr flight."

Cons: "I had to eat a big pizza from outside.. nonsense food and only water being served 24/7 as if I am from a desert..bullshit."

Pros: "Nice and safe flight with little turbulence"
Cons: "Not enough room! And stuck between two fidgety guys. One drank six little bottles of whiskey."

Cons: "They could have done the boarding different. There was a bit confusion about when to board."

Pros: "Very professional but also pleasant. Clean, good food."

Pros: "I really liked how the crew on our leg to Heathrow made sure we were comfortable and asked often if we wanted more drinks (water, etc). We had a delay in landing due to weather but we were able to make our connection because they called ahead to customs and we were able to go to the front of the line. That's service!"
Cons: "Bathrooms got kinda dirty about halfway through the long flight from Toronto to Heathrow."

Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"

Cons: "Seats are always too close to the ones in front , crushing knees."

Cons: "Entertainment system is outdated and not functional"

Cons: "Very bumpy ride"

Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"

Pros: "The boarding process was confusing. The flight attendant did not bring me my food when she was serving the same row. The pastry snack was not good at all."
Cons: "International connection was delayed and we had to skip lines and run from gate to gate. There should be unboarding priority to people with connections."

Pros: "The pilot and the crew are very proffesional."

Pros: "Crew and flight were okay."
Cons: "Reception and sound quality was poor."

Pros: "On time, a huge variety of new movies, the meal was very good."

Pros: "Easy boarding process and the entertainment selections were good."
Cons: "The flight crew were not attentive and rude at times. The one guy even rolled his eyes a few times. He would ask what you wanted to eat or drink and before you could answer he was walking past you to the next row. I had to call him back several times just to get a soda or water."

Pros: "On time flight best customer service"

Pros: "Leg room was better than most airlines as was the food and entertainment choices."

Pros: "The crew"
Cons: "The flight was changed too often."

Pros: "For a long-distance air trip in economy class, it was a generally satisfactory experience."
Cons: "The flight attendants were less than pleasant."

Pros: "The customer service folks at Air Canada. They worked very hard to get us on the second flight. Running through the airport with us, pleading with TSA to move along, trying to talk sense to some guy who eventually allowed people to get off a flight, but wouldn't let us on. I guess its easy to make those decisions when he makes the call from some office via a phone and doesn't have to face customers. All other Air Canada employees we worked with were exceptional!!! Kudos to them."
Cons: "Our flight was delayed 3 hrs from London. Once in Montreal the systems that Air Canada uses to correct the situation are horrible. There was no way we would be able to catch our rescheduled flight in the time it takes to deboard, go through customs, get bags, recheck bags, go through security. We didn't. We missed the next flight too despite the heroic efforts by the staff (excpetion - TSA security. They moved very very slow to the point that they seemed passive aggressive to our situation). This is the second time it has happened. I probably won't fly Air Canada again, if possible."

Pros: "Relatively comfy economy class seats, great in-flight entertainment, decent food and plenty of beverages served by kind and professional attendants."
Cons: "Only negative was a significant delay."

Pros: "Love the new 787, don't know how I can fly in another airplane again now."

Cons: "Lost bag. Took two days to return. Very bad customer service while trying to recover."

Pros: "Clean environment and temperature was pretty constant and comfortable. Staff helpful. The entertainment equipment worked well. This was not the case for for a number of passengers on another carrier's long flight within the past 9 months."
Cons: "There was a nice balance of food, beverages and snacks. However, the food quality was not the same as my previous flight. One meal included mashed potatoes and potato salad and I feel a green salad would have been a better balance. Taste was lacking a bit. Movie choices felt limited. This was "the" trip with the noisy, screaming 2yo sitting directly in front of me. I feel for the child and parents and feel some of the issue was the parent. Crew seemed to mostly ignore the situation. I'm a grandma so usually patient but others around me we clearly annoyed."

Pros: "Crew was great.. offering my daughter snack choices when she did not like the initial offering."
Cons: "There was a 1.5 hour delay related to passenger issue that we never did hear the real details on what was going on. Understand security comes first."

Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."

Pros: "Entertainment system was nice and I had a good seat on the aisle with no one in the middle, which was lucky."
Cons: "Getting checked in London was a pain. Air Canada had changed my original flight over (a change I wasn't happy with) and then when I got to LHR had marked my record for a change fee! Left hand doesn't know what the right hand is doing. Crew was generally inattentive, absent, and hardly friendly. At one point I was instructed how to load my (tiny) food tray properly after the meal. I am sorry but you are working for the airline and I am paying for service, which I didn't get."

Cons: "I was NEVER TOLD I would need a transit visa to fly through Canada. I was denied boarding in Entebbe by British Air and had to rebook and pay for another flight on a different airline that didn't fly through Canada. Who has another $1,700 in their pocket to cover such expense? A terrible financial hardship. I will NEVER use Kayak again to book travel."

Pros: "Oversold didn't have seats but we were able to get on. They decided to use a smaller plan a large number of people could not leave. We were luckyOversold didn't have seats but we were able to get on. They decided to use a smaller plan a large number of people could not leave. We were luckyOversold didn't have seats but we were able to get on. They decided to use a smaller plan a large number of people could not leave. We were lucky"
Cons: "vwry stressful ending a vacation not knowing if you will get home until the last minute"

Pros: "Boarding went smoothly. The entertainment (monitors in the seat-backs) was excellent. The crew was friendly and helpful. The food was much better than I expected on a flight."
Cons: "I flew economy, so I didn't expect luxury, but that's a very tight fit for an 8-hour flight. I understand that industry standards have gone in this direction and that it's necessary to remain competitive, but at some point the industry needs to take into account the actual size of passengers. What are the seats now, about 16" wide? With so little leg room that I couldn't cross my legs if the seat in front of me was reclined. I'm a slim woman, about 130 lbs., and I was very (very) uncomfortable. I can hardly imagine the discomfort for the poor woman next to me (a plump post-middle-aged lady). I would definitely fly Air Canada again, as the staff was great and the overall experience was good. But I'm looking forward to the end of this trend of reducing space per passenger."

Cons: "I didn't like the fact that my flight from the United Kingdom came in late and that resulted to missing my flight to Indianaplis and ruined my entire plan for the day."

Pros: "Flight attendants were very accommodating despite the full flight. It was comfortable and we received updates from the pilot and flight crew throughout the trip. Love Air Canada!"

Cons: "Air Canada was poor in staying on schedule which caused me to miss my connection. They did not have anyone in the airport to to guide me to where I needed to go to reschedule. It took 2 hours to claim my checked luggage before I could go to the hotel. Then when I called that night to reschedule my flight I was informed that I was already scheduled for the next day. It would have been nice to leave the airport with my boarding pass. Then in the morning had to stand in line for an hour before I could get a boarding pass for a flight that was again delayed. Luckily it was the last leg of my return trip."

Cons: "I GOT TO THE COUNTER 50 MINUTES BEFORE BOARDING AND WAS TOLD IT WAS CLOSED. I HAD TO SPEND ANOTHER $800 TO GET BACK TO THE US. I WILL --NEVER-- BOOK A FLIGHT WITH AIR CANADA, AND I HAVE ALREADY ADDRESSED ON SEVERAL SOCIAL MEDIA SITES HOW YOU TREAT YOUR CUSTOMERS. i'M NOT FINISHED WITH THAT EITHER. ANY RATING SYSTEM I CAN FIND I WILL LET THEM KNOW WHAT HAPPENED TO ME. THE TWO WOMEN AT THE COUNTER AT HEATHROW WERE SNOTTY AND UNPROFESSIONAL. THERE WAS ABSOLUTELY NO REASON I WAS DENIED BOARDING. I HAD NO CHECKED LUGGAGE. I WILL ALSO NEVER USE KAYAK AGAIN, EITHER. THANKS FOR NOTHING."

Pros: "Individual employees at the gate seemed like good people who got stuck in a bad situation."
Cons: "The check-in process was needlessly difficult. We had to check in less than 12 hours before our flight because the website would not allow access. We could not choose our own seats until very late in the process. Our family was split up (we encountered 8 other families also split up, including single parents with young children). When most of us fixed this problem ourselves on the plane, we got lectured by flight attendants about the "wisdom" of checking in early. Boarding was very delayed because of overbooking and confusion; some people did not make it aboard even though they had been guaranteed a seat. Crew was apathetic, at best. The food was deplorable."

Pros: "Gate assignment was only 44 minutes before take off and with the size of LHR got there after boarding had started. Confusion as right beside it was an AC direct flight to Toronto also boarding so lines were mixing. A hot meal provided which was good except for a stale roll and awful "salad". A hot wrap provided later in flight that was awful, should have used pizza pockets. Good crew and good flight. Always carry active noise cancelling ear buds or headphones."

Pros: "courteous crew; partially empty flight so lots of space to move and lay out Food and entertainment good Air Canada is always a great airline to fly"
Cons: "Nothing"

Pros: "Lucky as this was not a full flight so I had the seat next to me empty and lots of legroom with a bulkhead seat. The attendants were very nice and the onboard entertainment had a good selection."
Cons: "The food is just not good. Air canada needs to get a new provider."

Pros: "The plane appeared to be new. The TV screen was large and easy to navigate and the selection of movies very good. The crew was friendly and accomodating"
Cons: "The seats were very narrow and close together. It felt very crowded and I was glad I am only 5'1" -- I pity people who are of normal height. Also I was disappointed that a smaller plane was substituted for the original one that I booked, which necessitated a seat change [although I was still given the requested aisle seat]. The plane was totally full which made for a claustrophic flight. The food offered was mediocre, but I have come to expect that in economy."

Pros: "their ticket agents were exceptionally helpful in fixing Emirate airs problems"

Pros: "The crew and team did so wonderfully given a pretty bad situation. We had a passenger who had to be removed from the plane ... after that we tried leaving again, but due to a potential security risk went back to the gate a second time for a security sweep of the plane. This unfortunately caused us to be on the tarmac for two hours, but the crew did a wonderful job of keeping us informed, offering water, calming nerves, etc. Beautiful comfortable airplane as well."
Cons: "I have dietary restrictions and didn't feel there were many options. I wasn't aware that I could make special requests, so I will take advantage of that in the future. I did ask one flight attendant if the salad option was gluten free, and she said "I'm not sure," but also didn't offer to look into it further, meaning I didn't have food for my transatlantic flight. Luckily I took a few small snacks, but that was a little bit of a bummer all the same."

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COVID-19 information

Safety measures for airlines flying from London to Fort St. John

Airlines flying from London to Fort St. John have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from London to Fort St. John

Mandatory masks

Masks required on board, masks provided on flights from London to Fort St. John

Social distancing seating

Middle seats unavailable to book on flights from London to Fort St. John

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from London to Fort St. John

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