After Covid, on board service is non existing. Due to cost restrictions, the entertainment service which years back was second to none, is not available.
Kayak. You have got to be kidding !!! Get on top of things. !!!1
Pros: "Flight was on time"
Cons: "Food was horrible and no drink options. I hate diet soda yuck"
Pros: "It wasn’t"
Cons: "Why are you selling the food now ? It supposed to be included in the price when you purchase the flight, the attendant didn’t want it to give me a pillow or neither a blanket , I’m really disappointed with my experience..."
Pros: "Crew seems to try"
Cons: "Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!"
Pros: "Crew was ok"
Cons: "The food"
Pros: "Tv shows"
Cons: "the sandwich was cold, they should have used the microwave"
Pros: "I didn’t have to make long line, they have a pre checked line and it’s faster."
Cons: "When I asked counter personnel for better sitting and responded that there wasn’t , when in fact there were more than 10 seats better than mine."
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "Only the entertainment"
Cons: "There should be a line for older people with bad knees like myself, preference when check in."
Pros: "the flight was on time"
Pros: "Almost anything"
Cons: "Offer additional food option to buy, common a 10 hour flight with any snack or Alcoholic beverages common!"
Pros: "I was flying with kids and they called us to board first"
Pros: "Ready for long travels with my wife"
Cons: "Aborting through inspection area different airports"
Cons: "The 4 hour delay to leave Roatan"
Pros: "Lost the flight. The flight was closed early, even though a delayed message was sent and it stayed at the gate for a while"
Pros: "Very good cabin attention, seats confortable enough, airplanes well kept."
Cons: "Was told that I will pick up my luggage in Lima, my final destination, but in reality I had to do it in Cusco, one of my stops, no person from Avianca anywhere to ask, had to carry it with me to be checked in again next day."
Pros: "Quick, clean plane and good flight"
Cons: "3 changes of gate, snack was too cold"
Cons: "At the time of boarding the crew members started going by group. This only lasted 1 min. Everybody started getting in a line without regarding group or any type of particular order. The crew members did mind and just kept boarding people. Very poor management and lack of authority."
Pros: "Excellent service, comfortable seats, plug to charge your electronics"
Cons: "No complaints"
Pros: "Delayed my trip 10 hours"
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "Fast boarding"
Cons: "Movie options bad remotes."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Pros: "The trip was on time, plane was clean, crew was nice, duty free is excellent"
Pros: "Arrived on time, smooth ride great landing"
Pros: "seat leg was pretty good"
Cons: "without any prior notification they have cancelled my flight which was from LA to bogota which was an direct flight. When i aarrive at the check in counter they said that my flight has been cancelled and I hade to take LA -Sansalvador -Bogota flight"
Pros: "I was worried about only 45 minutes between connecting flight. Every one must have checked in and boarded early because the plane left 15 minutes early. First time I have every seen that!!"
Pros: "Quick boarding, friendly crew"
Cons: "No personal entertainment units."
Pros: "Good flight. Good food. Went well"
Cons: "My surfboard got damaged"
Pros: "lots of turbulence!"
Cons: "we were delayed and so we were going to miss our connection flight so we had to come back to the airport the following morning just to find out the same flight was delayed AGAIN due to "crew tiredness" Very dissapointed"
Pros: "Brief 40 min flight. No complaints."
Cons: "crew was not friendly"
Pros: "The crew was very nice, and accomodating. They didn't mind that I practiced speaking Spanish with them, even though my Spanish is horrible."
Cons: "There is always discomfort on a long flight, but Avianca did everything they could to accommodate me, and my fellow passengers."
Pros: "Flight attendants were friendly"
Cons: "Delayed on the runway for an hour after a delay in the airport. My friend missed his connection because of the delay and was still forced to pay his own hotel."
Cons: "Falta de respeto a los miembros Diamante."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Pros: "check in was a breeze. United had very long lines.....everywhere we went in Central America"
Pros: "Avianca is the most comfortable airline I've ever used. It's like heaven compared to many others. I would fly it every time if I could."
Cons: "Boarding's a bit chaotic."
Cons: "Check in luggage has change, there should be a notification of how many luggages you are permitted prior to purchasing or be able to purchase extra if needed prior to arriving at airport"
Cons: "They cancelled the flight THREE times!!! It was awfull, frustrating and I lost my connection filght to Lima on the scheduled day."
Pros: "The price was awesome"
Cons: "Food was mediocre"
Cons: "I'm writing this review in behalf of my mother, who had a nightmare in Lima, Peru. Avianca changed her flight without prior notice (email or phone). She is a 72 years old woman that had a stroke three years ago, can't be exposed to any stressful situation, she needed to take medication at 9:30am LIFETIME! They didn't asked if she had a health condition, they just decided to change her flight from the one at 10:00am to the one at 5:00pm. Maybe they would be able to guess it as she was so nervous, she showed worried and confused in the counter where they informed her the "news" during check-in process. She arrived 3 1/2 hours in advance to the airport in order to avoid flight stress. She doesn't have family in Lima, so they sent her to a nice hotel (but far), arrived at 10:15am so she took her medication late. Very stressful episode for me and my family after trying to contact her as the hotel didn't let her call us (Avianca said she would have an international courtesy call). My mother called a friend of mine informing her the situation, that is how I knew about this. She didn't ate correctly that day as her food has to be low sodium. They should have arranged her flight in a same group plane and avoid old persons (with conditions) wait 9 hours. There are no words to express my frustration as nobody could help me in Avianca customer service. They should have priorities and consideration for elder people as this kind of situations are harmful for them, their blood pressure and their hearts! CERO COMMON SENSE!"
Pros: "Yes. Everything was extraordinary well."
Pros: "The crew was very good"
Cons: "Maybe less cold the temperature."
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "Very efficient and nice crew. Early arrival in Miami."
Cons: "Not enough seats in boarding area. Plus, late boarding made it tough to stand for so long in Panama City."
Pros: "The crew was friendly, the seat was comfortable."
Pros: "Amazing crew."
Cons: "Not even a 30 min episode of Friends :'("
Cons: "Entretenimiento y comida"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Cons: "Trying to print ticket for the flight was a problem"
Pros: "Excellent airline. Best to connect the America's."
Pros: "Atención muy buena y cómodo el avión"
Pros: "Crew was nice"
Cons: "I almost lost my fight cause they change the gate and did not alert or announce it.this has happened numerous ti.e with copa airline and because of that I dont think I will be using them anymore"
Pros: "The crew was very friendly."
Cons: "I was quite disappointed that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So rather than offering something different which I'm assuming was not even available I didn't get anything to eat. Wouldn't it make more sense to have 2 ... or even one non meat option rather than 2 with meat considering meat eaters will eat things lacking meat while vegitarian cannot."
Cons: "I could't make my web checking, some problem in the webside. The sandwich was very bad."
Cons: "The ticket counter in Managua is unlawfully closing flights when overbooked and telling passengers they were late. Then they charged change of ticket costs for next day flight and did not provide overnight stay. They filled up flight then all agents leave counter so passengers have no one to check in. Then they came back and said it was too late and flight was closed and passenger’s fault. Then they said because bilked through Kayak/Justfly, they said next flight was not available and had to leave on last flight out of Managua the following day. This is unlawful and outrageous activity."
Pros: "old plans seats are not comfortable no power for charging, small business class yet they ran out of a food.. copa airline lounge at Panama city is a zoo no place to seat and people were setting on the floor. useless."
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "They give a nice snack"
Cons: "Flight delayed"
Pros: "Drinks included. Food blah"
Pros: "Great food, good quality taste."
Cons: "Muy atentos"
Pros: "Attendants were very nice"
Cons: "Food, movie options were bad"
Pros: "I've always had a great experience when I travel with Copa!"
Cons: "the seats were old. No entertainment was available."
Pros: "Flight was on time , food was good."
Pros: "All was. Ganythingood"
Pros: "The flight was on time, seats were comfortable, service on the airline was great."
Cons: "I am a little upset that you do not offer vegetarian options on the airline. My husband does not eat meat and he was not offered an alternative. Please offer an alternative for those that do not eat meat, I promise, you will have happier customers. Thank you, Daniela"
Cons: "The desk attendant tried to bump me off the flight and after a long argument and vociferous complaints on my end I was given a seat on the flight which I had already paid for. After getting a seat for the first leg of the flight I realized I had been put on standbye for the second leg of the flight which meant I would likely get stuck in Panama city. I went back to the desk and after another long argument I was given a seat. I was offered no compensation and they acted like they were doing me a favor by giving me a seat on the flight. When I sat down and asked the girl next to me how her day was going she told me she had had the same expernece as me but becuase she had complained less she had been bumped off of both her flights that she had purchased 6 months in advance without an explanation. Later on the flight from Panama city to san francisco which is a 7 hour flight, Copa airlines has security set up so that you cannot bring any liquids (even water you buy at the airport). This meant the passengers had a 7 hour flight without water. The crewd came through the cabin 2 maybe 3 times with drinks but this is not nearly sufficient for a 7 hour flight if you cant bring your own water..."
Pros: "Even though it was a short flight, the crew pampered us with free food and drink. They were pleasant, jovial, and fun."
Cons: "There was nothing I didn't like."
Cons: "Pocas alternativas de entretenimiento, particularmente películas."
Pros: "The service in first class"
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Pros: "FOOD & STAFF. Smooth landing."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Gate agents are superb"
Cons: "Flight was delayed"
Pros: "flight attendants were very courteous and helpful."
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Cons: "Flights were delayed"
Pros: "The service and employees"
Pros: "The flight was very smooth from boarding to landing- everything and everyone was great!"
Cons: "Everything was great, no complaints here!"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "all was good except few personal feeling. thou i didn't receive my luggage at the Toronto airport. i don't think this has any thing to do with the efficiency of the airlines, as the connecting flight was delayed due to bad weather."
Cons: "-one of the crew member was kinda disconnected with friendly and smiley face, which we always like to see in our hostesses. -food choice was not available by the time cart reached the middle of the plane."
Pros: "Great in flight service"
Cons: "Not so friendly people at front counter"
Pros: "I liked how helpful the people at check in were, how comfortable the flight was and the fact that food and drinks are still offered, beat part was the movie options. Would without a doubt choose this airline again"
The flight was 3 hours late and we missed our connecting flight. Fortunately we were able to book onto a later flight when we got to Toronto but nobody at United in EWR was any help whatsoever in rescheduling, even after it was obvious we would not make our connection in Toronto
Toronto airport was extremely crowded
Misplaced one of my bags . No proper answer or sense of responsibility shown .
United airlines ground staff at Indira Gandhi International airport New Delhi didn't let me board the flight. I am a Candian citizen returninv to canada got my covid-19 rt pcr test done less than 72 hours from my flight from newark to toronto as per the regulations of Canadian Government and also the united airlines app, also uploaded all the documentation and were approved by travel ready centre of united airlines app , my wife talk to one of the representatives over the phone in Canada he said the same that I can board the flight and there will be no problem as I had enough time to get my prc test done at Liberty international airport if required by staff at Newark airport, yet the ground staff ignored all this and didn't let me board the flight and told me to catch a direct flight of some other airline. They themselves are not aware of the rules properly. I had to go back soon as my wife and new born son is alone and nobody to take care of them but United airlines gave me this hassle for no reason and have to come back all the way from New Delhi to Chandigarh make fresh arrangements for travel and have to go to dubai and do all the tests over again. I wish I could rate the experience in negative
Pros: "Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans."
Cons: "Be on time"
Pros: "Crew worked hard under difficult circumstances but flight was not well equipped"
Cons: "First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable."
Pros: "great job over all."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "Landing safely"
Cons: "Late departure. Poor food sale selection"
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Cons: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Pros: "The crew in the plane was very nice. The pilot gave us many updates. There was available entertainment on flight."
Cons: "The plane was again delayed. 4 flights with United, ALL 4 flights delayed. Plane is not quite comfortable. Boarding was messy. Could use lane for group 1 once they are boarded for all the other groups or have 2 ppl boarding for faster smoother turn around."
Cons: "US Gov shutdown a pain to get thru customs and security. cabin crew on flight to YYZ was terrible."
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "Was good and all went well."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Pros: "Entertainment screens were a nice addition and had plenty of options including movies and solitaire."
Cons: "I was near the back of the plane and they ran out of most food options by the time the flight attendants reached me. The plane appeared to be newly upgraded. The design of the bathrooms, however, was problematic. The sink water faucets splashed water outside the sink and by the end of the flight there were huge puddles of water on the floor. It was also difficult for the flight attendants to navigate their beverage and meal carts around the people waiting in line for the bathrooms."
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Cons: "That we never got to Chicago went to Washington instead"
Pros: "Everything was great and i hate flying"
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "Quick boarding"
Cons: "Pretzels are not good snacks"
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The plane window seat"
Pros: "The flight back to Houston"
Cons: "The system was down and took about two hours to get my boarding ticket"
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "Despite delays the captain was communicative and gracious."
Cons: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pros: "Attendants were friendly"
Cons: "They could not find our flight in their system which was very nerve wracking."
Cons: "Late by almost an hour"
Cons: "No seatback screens."
Pros: "No problem at all with my ticket"
Cons: "Very long walk from aircraft to immigration"
Cons: "Flight was delayed for 2 hours"
Cons: "Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all."
Pros: "Had own entertainment did not use however like the app availability. Considering all of the weather delays I am very impressed and happy with service."
Cons: "Unfortunately there were no hot beverages, but cold were served."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Crew were all friendly and trip went very smooth in the air. Havent flown for years so computer checkins were a bit overwhelming at first but staff again very helpful. thanks for a great experience Mildred Johnson"
Cons: "Canceled flight with none other available online (did receive advance notice via email, but had to go to airport at 5am anyway, /8!?3 no options available on app). Told to come back next day 5am (no offer to pay hotel, etc). Next day 5am rerouted through 2 more cities. Already 35 hours late. New flight delayed so missed another connection. Finally made it with no bags. Bags showed up next day, ripped apart. All in, this trip cost me 12 extra hours and 2 days with no bags on first leg and 40 hours plus a day with no bag (later destroyed bag) on return. Incurred $500+ in extra expenses because UA canceled flights / delayed flights / lost bags"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "Empty plane do had lots of space. Super comfortable."
Pros: "Nothing because I had to reschedule the flight"
Cons: "This connection was delayed without adequate notice which caused me to get stuck in Chicago for a night and book all new flights for the next day. According to the information I received from the attendants at the gate, maintenance knew the airplane had issues but no communication until the flight began to get delayed was given. I had an adequate layover (3+ hours) so I didn't worry until it eroded away to the point where I could not make my connection."