Everything went perfectly. Check-in, bag drop, etc. The flight and crew were excellent.
Pros: "Yes all good"
Cons: "Nothing I can think on to improve."
Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "The flight was delayed."
Pros: "Speedy boarding. Helpful crew."
Cons: "In-flight entertainment"
Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
Pros: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Cons: "Nope, this was a great flight!"
Pros: "Trip went smoothly"
Pros: "Equipment was adequate. I liked the on board emergency instructions!"
Cons: "Boarding was chaotic—no lines, just a mass of people all trying to get to the same place.The crew did their job but weren’t particularly friendly."
Cons: "you didn't respond and we were unable to take the flight."
Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Pros: "Landing and take off."
Cons: "Nothing. Everything was great!"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "The gate crew and flight crew took extra care of my wife, who has MS and related difficulty walking. They showed great care - very friendly and professional. Pleasant experience all the way through."
Cons: "Seats were a little close together, so my knees were always touching the seat in front of me. Not terrible, but not ideal. I'm 6'1" and my legs are a bit long."
Cons: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "Short flight"
Cons: "Delayed for some unknown reason"
Pros: "Let's see - I was in first class. The flight itself was fine - and only one hour + late!"
Cons: "Food - Served the "breakfast" (when it was called a protein plate) I had coming (into MSP). for "lunch" on the way back (called it a meat plate for lunch. One slice turkey, one slice jamon, one egg, cinnamon roll and fruit. Just because they don't want to serve bread - they call it a protein plate? I'm not on a protein diet. Food was pretty sick for the amount I paid for the fight. Stewardess said it was against Republic's rules to give a customer a can of tonic water (so I could add to the small amount of vodka) - she also told me that it was against Delta's, American's and United's rules to give a can - strange? First Class seat did not recline. First Class was freezing per every flight on this segment (the stewardesses sit in the back and don't want to be uncomfortable - if they make the front warm - the back is too hot for them (not joking on this one). So many things to list - that I will finish on the AA site."
Cons: "Old, small seats, no tv, no WiFi"
Cons: "Cabin was like an icebox. People were wrapping up in sweaters and jackets. Many raised hands observed attempting to close the overhead vents. Multiple complaints to flight crew yielded a minor improvement but it was still on comfortably cool."
Pros: "The crew on the plane was lovely."
Cons: "Waiting for maintenance, leaving late, running through the airport. No help from airport staff. They really seemed like that they didn’t care a bit if people made there flights. We barely made our connection to London. People who are 59 should NOT have to run through a huge airport! We spent a lot of money and planned this trip for nearly a year. There were no updates from Kayak. I will use Expedia from now on."
Pros: "The crew was very good. The made sure we were informed and helped get people rebooked."
Cons: "We were delayed by about 2 and 1/2 hours. Which I get no one can control a maintenance issue, just made for a hectic day"
Pros: "Comfortable and simple flight"
Pros: "Called 1-800 hotline and got a new flight"
Cons: "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."
Cons: "Only served half people beverages. No entertainment"
Cons: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."
Cons: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."
Cons: "was seated between 2 to very overweight persons, the person in the aile side, extrememly heavy needed extension belt, plus removing the arm rest next to me and using great part of my seat. not a very comfortable situation and the plane was FULL, no empty seats"
Cons: "eh. not enough space, like most airlines these days. Flight wasn't long enough to hate it though."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "All hope was lost until Greg came to our rescue. We made our connecting flight on time and didn’t have to reschedule the entire trip until the next day- losing out on lodging and plans abroad."
Cons: "The way this flight was cancelled due to weather and couldn’t be rescheduled by anyone at the airport, on the phone — knowing it was due to the size of the plane and the weather conditions. I wasn’t even offered a voucher or accommodation for what I was being told would be a 24-hour delay. That was until we met Greg, he literally saved our trip and our experience with American Airlines."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "The amount of legroom is insane. Super comfortable flight, very nice staff."
Pros: "straight through flight no connection. Crew was friendly and smiled."
Cons: "I do not like that you have to pay to choose a decent seat. Our flight was slightly delayed in boarding, and was not communicated."
Pros: "The crew was friendly and competent."
Cons: "Airlines have an industry wide problem. They INTENTIONALLY make every part of flying miserable so that passengers will pay anything to make it less painful. For example... if you want to make boarding quicker, build the cost of checked luggage into ticket prices so that you don't have people carrying everything on and clogging up the process. Or use the existing and publicly available research to improve boarding mechanisms... but that would mean you lose an opportunity to squeeze extra cash out of people for 'priority boarding'. This phenomenon is real, and currently be investigated by congress. Call your senator."
Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."
Cons: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."
Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"
Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Cons: "They didn't give my parents who are in their 80s seats together, that's not right."
Pros: "The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work."
Cons: "The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking."
Cons: "The wheel chair assistance that was requested for the passenger was not provided in Dallas and London."
Pros: "boarding was well organized and flowed well crew was nice and courteous"
Cons: "Seats seem quite narrow standard fare of biscuits to go with drink"
Air Canada crews are very professional. I am a long time customer and keep going back becausr of how i am treated
The airport in Fort Lauderdale very mediocre !
no booze being served in cattle class; there is no valid reason for this, just lazy flight attendant's union. only in biz class!
Pros: "only The crew inside the airplane and the airoplane"
Cons: "Every one in Lufthansa are so rude expect the crew"
Cons: "Put on Turkish air landed 12 hrs late lggage still missing"
Cons: "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"
Pros: "The flight attendants were very nice and helpful. When they passed out dinner my husband and I were asleep, we woke up when they were serving drinks (right after). They got us our food. On our flight over however we didn't get options on food since they had run out. The flight crew was nice though."
Cons: "Unbeknownst to either of us the Air Canada Rouge is a low cost carrier international flight. It didn't have a player in the seat, or even old school TV's. You had to use your own device on their WiFi which was SLOW and the sound went out. The seats are small with very little leg room. I'm 5'1 (156cm) and my legs almost touched the seat in front of me. Also the airport was the biggest hinderance of getting to the gate and the airplane. After customs, to get to our gate we were told to wait in another line while they went through nearly every passenger again... And checked bags. Since it was taking so long they would let some go through without checking them. It was strange to say the least. We eventually left the gate late but made up for it in the air."
Pros: "it was a long flight, not interrupted by too many announcements"
Cons: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"
Cons: "For business class the accommodation was appalling. The seat would not even recline more than a couple of inches, let alone lay flat which is what one is paying for. The touch screen entertainment did not work. The flight arrived too late to make connections - again. The boarding agent at the gate in Los Angeles was one of the rudest and most arrogant men I have ever encountered. I complained to the plane's Captain about him, as he was going through. All the business class passengers around me were commenting on it. One was even filming his egregious behaviour for Facebook. He alone was enough to put one off Air Canada ."
Cons: "Didn't like the fact that food was not included in the airfare on a long flight (I think it was over 5 hours). This inconsistency between airline policies is very annoying - you never know if you can take food on-board, if you should take food along or how much you should expect to be ripped off at the terminal/on-flight. The entertainment unit stalled the entire time. Oh, and boarding... it's very odd to check-in at the domestic terminal at LAX for an international flight and I don't recall seeing any message in my email/SMS regarding this. So taxi dropped me off at the Tom Bradley International Terminal at LAX and then I had to run over 4 terminals to get the Air Canada. A precaution about this would be nice."
Pros: "Fast boarding, no delays."
Cons: "I always fly Air Canada but I guess I wasn't aware that Air Canada Rouge was a completely different species. No entertainment at all. When we got on the plane, the sun was shining through the window & floating in the air was a mind-boggling amount of dust, feathers, etc.. flying all around... like the air was completely FILLED with them.. you couldn't get a breath of oxygen. This irritated my respiratory system immensely. They also had children helping out the flight attendants which was cute, until the one girl who had just served water to the entire plane broke out into an awful fever. They were putting ice packs on her head, giving her meds, & eventually she had to get carried through the airport. This was 5 minutes after serving water to an entire plane of passengers. I ended up getting extremely sick & missed almost a week of work. Not sure if this was the cause, but it makes sense. I will make sure 100% to never fly air canada rouge again. For $400 a ticket... doesn't make sense to experience this."
Cons: "With basically all my flights on Air Canada, there were significant delays. The delays on this flight caused me to almost miss my connection. I had to run full speed to make it to the next flight, and the attendants on this flight were very terse announcing as we were landing "Do not ask us about your connections; we have no information. Do not ask us about your luggage; we have no information" With other airlines in the past, if I have had a flight delayed by an hour, the attendants have announced where I should be headed for my connection, or have called ahead to the connecting flight (if within the same airline" and asked them to wait for us. I didn't feel that AC did anything to help make up for the fact that my flights were so late. Almost ally other AC flights on this trip we're also delayed."
Pros: "the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Cons: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They got the majority of people on a new plane, but the gates kept getting changed so it was a lot of back and forth. Plus the pretzels they gave us were stale. This was the second of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers. I am worried about my return flights, not gonna lie (for my safety and time). Thankfully I'm returning a couple of days before I return to work, but I know other people that travel for business and that is a huge inconvenience."
Cons: "Terrible experience. I bought 2 tickets for my parents from New York to Shanghai a month ago. But on the day of flight, Air Canada refused their boarding, stating that they did not have Canada visas, the fight would transfer in Montreal which needs Canada visa. I had never heard about it and it was never mentioned when I booking the tickets. I called the first customer service who was rude and not helpful. Finally, I found out that my parents had to transfer to Toronto, which does not need a visa. But in order to make the change, I had to pay Air Canada extra $1180, which were more expensive than the tickets self. At that time, I had no other choice. I am really upset. I want to warm all Chinese who don't have green card or Canada visa that do not buy tickets from Air Canada. Their customer service told me that they did not have the obligation to list this kind of information on their website. So if you choose Air Canada, you lose your money and deal with all the hassles by yourself. I will never use Air Canada in my whole life again."
Cons: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."
Cons: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."
Pros: "The pilot seemed good and the staff on the plane were nice overall"
Cons: "Customer service from the group staff that checked us in was horrendous... (Lisa from Chicago ). We were not aware one of us needed eTA to fly through Canada and the agent was so belittling, rude and plane wrong with her information, that if it had not for our smarts, we might have not made it to our destination. I do not spend so much money to fly with an airline, whose agents treat it me like this! She really should be fired for her terrible manners and for giving customers wrong information..the second supervisor we talked to helped us, but the impression we got from the agent was so terrible, that it was hard to feel any good...no food on a flight during lunch hour, seems unfitting."
Pros: "The crew on board all flights were pleasant and efficient."
Cons: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."
Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
Cons: "YVR airport's Air Canada staff was extremely unprofessional. First, they cancelled my original itinerary and moved me to a flight 3 hours later. Now I understand it was holidays so I was okay thus far. I got to the airport 2 hours before the departure time and even though I had check-in online, I was requested to get into "Check-in assistance" line instead of the "baggage drop". The "Check-in assistance" line had multiple people rebooking their flights when at the counter (on an average each person was being held for 15 minutes by the slow staff). By the time I reached the counter, I was told that the gate had been closed and I will have to rebook. The staff said at that point that it was "just the way it is" and their terms and conditions have this clause saying they don't guarantee people will be boarded. Well, sure, don't board them if they're late but don't delay them on purpose and then strike them off the boarding list. Very Very disappointed."
Pros: "The ice cream and the one woman in customer service that actually seemed to care."
Cons: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."
Cons: "We were quite disappointed when we were told there would be a delay due to mechanical issues after already boarding and being on the plane for over two hours. Imagine our distress at being trapped in a narrow seat inside the confines of a plane still sitting on the tarmac and going nowhere with very limited climate control and circulation that added even more discomfort. This level of stress was compounded by the manner in which our minimal nutritional and hydration needs were not only met but as fare paying passengers, we were teased by a meager slice of packaged and processed sliced banana bread and a mere two cups of water. This fact is especially important because it more severely impacted my father who is diabetic and it was not sufficient for him, especially at 11:44 p.m. Also because there was no communication relayed to passengers that the problem would not be resolved the second time we boarded, Air Canada agents should have recommended or handed out dinner vouchers while we were waiting in the airport after they evacuated us the first time (since everything was closed the second time we were evacuated). We were stuck on the plane for a total of 4 hours two separate times they boarded us and in between that we waited back in the airport for 2 hours; therefore a total of over 6 hours of time past the original boarding time which lead us into 1:30am of not going anywhere. Flight was rescheduled for 23 hours later! We understand the challenges of operating an airline and trying to meet schedules and the needs of the customers. Furthermore, we appreciate diligence when it applies to the safety of flying. However, the myriad problems, distress, physical and discomfort not to mention the over 23 hellish hours, was exacerbated by the following: the lack of communicaton and bad information; the paucity of empathy reflected by all Air Canada employees toward our aggregation; the measures taken to mitigate the damage inflicted to what was to be our “dream vacation” and finally the scarcity of adequate accommodation and compensation for all that we endured. We too lost one night at the Barcelona Universal Hotel worth $207, not to mention a lost vacation day worth over $600 in salary for 8 hours for us. Air Canada should be held to higher standards and more responsible for keeping up to date on their aircraft maintenance checks and regulations. There was also no specific hotel address on the voucher issued which caused us to drive to two different sheraton 4 points locations until we finally reached our destination which there was no vacancy. Luckily after lingering around in the lobby and me having to call multiple hotels to verify vacancy, one room became available and we ended up inviting another family to stay in our room that night (other Air Canada victims). We didn’t get to bed until 5am that following morning after all of that ruckus!!"
Pros: "I don't have much that I liked besides the fact that it got me from Venice to Montreal."
Cons: "The service from the attendants is probably the worst that I've ever had. I had to ring someone and remind someone twice that I received the wrong customs form. Finally I had to walk back to the end of the plane where I saw four stedeardesses giggling over someone's phone. I missed one of the meals because I was dozing off and when I requested some food I was told that there was none left. The entertainment is subpar. You need a mobile or device with he app already installed. And even so the movies and shows are outdated and not very entertaining at all. On top of that, both legs of my flight my outlet was not working and not charging my device. Air Canada rouge- never again!"
Cons: "My traveling partner - Giovanni Medina - was given ill properly prepared food. He ended up getting food poisoning. We had a connecting flight in Montreal to Orlando (our final destination and home), he was suffering during the 2 hour lay over with an ill stomach and then had to suffer 3 more hours on a flight home. He was stopped from being able to go to the bathroom before takeoff because they needed him seated, but he immediately started vomiting right before we took off. He then spent the rest of the ride sick, they allowed him to move to the back in order to use the bathroom rather than the vomit bags, but he was not comfortable at all. He spent the rest of the night after landing in the bathroom continuing to vomit. We chose this airline because of the rave reviews of the food, entertainment, and hospitality of the crew. The latter two were certainly true. We definitely wanted to make sure that you knew of situation because this was a seriously uncomfortable situation for him and we would not want this to happen to anyone else. He had the chicken meal and the meat pastry on the flight."
Pros: "Plane left on time, smooth flight, arrived on schedule."
Cons: "1. Food very substandard. Hot food not very well prepared and rather tasteless, and snack was like a cardboard wrap with some salsa sauce in it. A disgrace to a major airline like Air Canada. Selection of drinks very limited. 2, Staff persisted in speaking mostly French, on an international flight. Some announcements were made only in French. As a Canadian, I can follow French, but let us remember that English is the international language. To use French is not fair to other nationalities, who expect English. 3. Seats far too close together for a long flight. There was more legroom on the Jazz flight from Montreal to Ottawa! 4. Entertainment kept breaking down. Headphones for my wife did not work, and eventually both of our screens went dead. Her's quit right in the middle of a movie. Bad!! 5. Boarding passes had zones on them, but these were totally disregarded in boarding. This resulted on overcrowding, long waits, etc. Hard on older people!"
Pros: "People that helped us were personable"
Cons: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."
Pros: "I can't think of anything I'd really like an Air Canada . Even when they initially told me I needed to buy the wine and finally gave me one bottle for free, it really tasted like vinegar . I couldn't drink it ,"
Cons: "The worst part of thiis experience with Air Canada was the fact that there was no entertainment on board . They are supposedly switching to this system where you are supposed to download the Air Canada entertainment app on your phone or your tablet to be able to watch anything . Even though I supposedly had free Wi-Fi in The Athens airport, I was unable to download the app so I spent 11 hours with nothing to do on my way to Montreal. I wonder what they expect elderly or very young flyers to do . Most of these don't have tablets or smart phones . They did have some tablets for rent for $10, but not enough for everyone. Would not recall mend this airline for a transatlantic flights without checking whether the airplane has onboard entertainment first ."
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa."
Cons: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"
Cons: "1. They loan out iPads for entertainment which you had to pay for because the plane was an older model and there were no individual tv screens available. This should be a free service with the amount of fare I paid for the trip. 2. Also on my way to Rome, flying air canada, too, my husband and i fell asleep and missed our meals. When I asked the crew for my meals they said "it's unsafe to give it to me anymore." But that's what refrigerators are for - to store food safely for passengers. I just don't buy their reasoning. It's just an excuse not to serve passengers. Needless to say my husband and I went hungry until they served breakfast. 3. From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "The movie selection was relatively good."
Cons: "They changed my seat 3 times before I got on the plane (from a window seat to an aisle seat and much farther back on the plane). I didn't complain and got on the plane, only to be told for a forth time (after I had already settled in my seat) that I had to change my seat again, to a middle seat. It was by far the least comfortable seat I have sat in with very little room both in front of and next to me. Nobody should be asked to move like that, especially after choosing my seat online at least three months prior to the flight when I purchased my ticket. Food also not great."
Cons: "I booked a flight for 8pm on Friday 7/29. Night of 7/28, I found out my plans changed and wanted to try and find an earlier flight. I called the help line and waited on hold for 1hour and 45min. The man I spoke with was able to move my flight to 12:50p for $200 change flight fee and $207 ticket difference. I arrive at the airport for this flight only to learn that the man last night moved my flight to the next day, Saturday 7/30. After over an hour of waiting and pleading, the check in attendant was able to get me back on my original flight and return the monies I paid for the seat change. However I had to wait at the airport for 8 hours until my flight, after wasting 2 hours on the phone and another hour at the check-in desk... 11hours total. THEN, they cancelled my 1:30pm return flight and could only get me on an 8pm flight, so another 8 hrs of waiting around. Customer service was terrible throughout. Will never fly this airline again"
Pros: "I think a little more leg room compare to some economy flights."
Cons: "I was very unhappy that I could not sit with my husband both ways when we booked the flight together. And we got middle seats which we hate and requested aisle seats. We were also initially placed extremely far away and I was able to change seats to at least being closer, but not together. There was a couple that was throwing a fit that they weren't sitting together in my husband's aisle. The water they provided came from a pitcher and not a bottle and it tasted nasty. I did ask for hot tea on one of the flights and was told they had nothing hot. My tray table was dirty. Sticky stuff on the buckle of the seatbelt. Used plastic cup by my seat when boarding."
Cons: "When boarding the plane, they called the zones too quickly. Then there was an Air Canada representative giving bad directions to the passengers as to where to get in line. Then she got annoyed and was disrespectful to the passengers as they were trying to get in line. She needed to give better directions or change the way they called the zones. Air Canada knew the flight to Montreal was delayed when we left London. They changed our reservation to Toronto to a flight that we still couldn't connect with because of timing. It would have been easier if they were more realistic with the timing of the flight and booked us on a later flight to Toronto."
Pros: "The in-flight entertainment was satisfactory."
Cons: "-They wanted to check my bag at the gate, so I let them, and they lost it, for two and a half days, all the while being rather smug to me about it, saying things like "what do you want me to do about it." -On a 6 hour international flight starting at 9:45AM and landing at 6PM they did not offer us even a pretzel or peanut. This flight definitely spans lunch hours, but they insist you pay for even the smallest snack. -Customer service has been repeatedly short with me (I have had other incidents with lost luggage). They act like whatever happened could not have been avoided, and that you should know your place as a traveller. The idea of the customer being right is totally lost on them. CONCLUSION: they simply don't care. This airline was a monopoly for years, and it shows in their daily operations. They are ineffective, and entitled, and I will go far out of my way not to deal with them again."
Pros: "The fact that there is a way to have on board entertainment but this was clitchy. Hot snack was welcome. Pillows and blankets. Direct flight from Casa."
Cons: "Rude and filthy airline hostess. Having greasy hair and being rude is totally unprofessional. Requesting that a sleeping passenger bring their chair to upright position so that the passenger behind can have a snack? It doesn't make sense.This flight was not full at all and we were strongly urged to check our carry-on due to this. Well they didn't apparently see the fragile sticker as our latern and ceramics were damaged and the bag came out on the main conveyor. Also the door wouldn't open for baggage upon arrival so we were delayed an hour?"
Pros: "The customer service folks at Air Canada. They worked very hard to get us on the second flight. Running through the airport with us, pleading with TSA to move along, trying to talk sense to some guy who eventually allowed people to get off a flight, but wouldn't let us on. I guess its easy to make those decisions when he makes the call from some office via a phone and doesn't have to face customers. All other Air Canada employees we worked with were exceptional!!! Kudos to them."
Cons: "Our flight was delayed 3 hrs from London. Once in Montreal the systems that Air Canada uses to correct the situation are horrible. There was no way we would be able to catch our rescheduled flight in the time it takes to deboard, go through customs, get bags, recheck bags, go through security. We didn't. We missed the next flight too despite the heroic efforts by the staff (excpetion - TSA security. They moved very very slow to the point that they seemed passive aggressive to our situation). This is the second time it has happened. I probably won't fly Air Canada again, if possible."
Cons: "My flight to Montreal never happened. After the delay in Cleveland, I got contradictory information about wether my connection was late or on time. I ran and got to the gate for the montreal flight while they were doing their last call. At first they told me I was going to be able to get on the flight, then they said I was not on the flight, and they turned me down ... I found out later that while flying to Toronto, Air Canada had changed my flight because they estimated I was not going to make my connection!!! I had to wait in line for 2 hours to get rebooked, and after waiting, the person who was rebooking my flight decided to take on another person and made me wait even longer. I was sent to Frankfurt instead of Montreal!"
Pros: "The idea of READ BOOKS via the in-plane entertainment system. Very limited book choices so not of interest, and often interrupted as the system kept dropping. Great opportunity though to expand Vs boring and mindless TV shows and low rated straight to video view movies."
Cons: "Delayed, food (best not to touch), seat PC power charge plugs didn't work, was NOT allowed to use wireless PC mouse !!! (1st ever in 20 years of off-line PC use to work on planes), the seats were old and smelled, the in-plane access to movies plug-in didn't work, the TV shows kept disconnecting, crew had no idea how to correct, Montreal airport was dirty and poorly maintained, the one restaurant with service had the worst food I ever ate with promised internet access and PC / Phone charging facilities NOT working. Amazing stuff !!. So awful it now seems funny !...Almost missed my days in and out Sanaa Airport in Yemen with Yemen Air !!!"
Cons: "My flight with Air Canada from Barcelona to the final destination of Atl was an awful experience. Our flight was delayed for no apparent reason causing my friend and I to miss our connecting flight. The Air Canada crew did re-book our connecting flight, however there was so much confusion on whether or not we had to go through customs since we landed in Montreal and our new flight was with Delta not Air Canada, that we ended up rushing through lines after lines of customs in the Montreal airport only to learn we could have avoided it all. On top of that, we were told multiple things about our baggage. To be safe we tried to go through customs and pick up our bags to be rechecked, but our bags weren't there. When we asked they said they had been put on our Delta flight, however in actuality they were stored in a closest. Needless to say, our bags did not travel with us and my friend and I had to spend hours at the Atl airport trying to locate our bags and arrange to have them flown to Atl and delivered to us. The flight itself was okay but their in flight entertainment options were awful. You either have to download the Air Canada app (which wouldnt download) or rent an Ipad for $10. The food wasn't great either. The crew members were nice but a little impatient and the bathrooms were gross. Overall, I won't fly Air Canada again."
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Cons: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."
Cons: "The wait for security into the terminal in Toronto was absolutely ridiculous. And then I realized they only had 2 doors out of the 5 open???? For over an hour and a half? I could have missed my flight had I not found someone who let me get in line with them. 20 people DID miss the flight. Absolutely ridiculous. When we asked security if we could be expedited they said we had to take it up with Air Canada. So here I am taking it up with you. And then when we finally DID get to Montreal, we were taken to the international terminal. How does that happen??? This delayed me even more, causing me and the entire plane to wait while they figured out what to do with us. Because of these mistakes and delays, I missed the final bus that would have taken me to my final destination. I had to spend 175 dollars on a hotel because I was stranded. I am a student. This is no small fee to pay. I would like to demand that I get at least that amount in reimbursement for this HUGE mistake."
Pros: "Flight crew was friendly."
Cons: "Horrible smelly crampy cloth seats, awful food, they don't offer complementary wine and beer for international flights like other carriers, no tvs in the headrest. The flight crew works slower then I have ever observed in my over 200 flights. Took them 1hr 40min to serve what they called "dinner", Delta and others knocks it out in 30!!! And don't get thirsty, You'll die of dehydration before you get a drop of water. They treat ice like its gold. 2 cubes for each drink. If u ask for more u get one more cube. Lol. It was just a horrible experience! I will never fly Air Canada again."
Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."
Pros: "I liked the cleanliness of the plane and how the crew were kind and helpful. I liked that it was a direct flight, but I had to pay around $150 more than other flights available because this one worked best for me for my timeline of travelling."
Cons: "I did not like how the lights were kept on for the entire red eye flight. I flew to China last year on a different airline and the plane was kept dark once we took off so people could sleep. I would have preferred if the crew also only gave drinks at the beginning of the flight after take-off and the end before we landed, rather than in the middle of the flight, interrupting people's sleeps. The flight was more expensive than many I saw available and wasn't worth it other than the fact it was a direct flight."
Pros: "Worst service I've ever had"
Cons: "The flight for Montreal was half empty and than there was a flight to Toronto Hallf empty as well, and the flight Toronto to Montreal was half empty...by coincidence our flight Halifax-Montreal on Sunday at 19:15 was cancelled due to technical issues. However it was obvious that AirCanada didn't care about the passenger time or valued it...instead of flying 3 empty flights they cancelled our flight and maximize capacity on the other planes...not happy we didn't get any voucher and we wasted 4 hours of our time and didn't have dinner until 1 am"
Pros: "Entertainment selection was excellent and the liquor selection exceeded expectation. Very smooth flight."
Cons: "Didn't give us US customs forms, had to ask, only got one, had to ask again, and then rushed to fill them out and THEN customs threw them out and we had to do everything on the computer. I would think that the crew would be familiar with this process at their home airport and not waste our time. Also, no one could tell us if we would have to go through security again and if we could buy any liquids in Paris duty free to bring home due to the liquid rule and going through security. Just a wildly uninformed airline (asked our crew and other AC officials) they couldn't answer a few simple questions."
Pros: "I got to where I was going."
Cons: "Air Canada acts like a European low fare airline when it is actually just a major domestic carrier that nickels and dimes for everything and charges full cost."
Pros: "Organized gate"
Cons: "Information on delay boarding"
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Cons: "Internet WiFi"
Cons: "We were delayed for an hour sitting in the tarmac because of “VIP” which sucked"
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Cons: "Watched a handicap elderly lady put in the middle of economy and a young small healthy male bumped to first class. crew not prioritizing the elderly. With 16" of isle space an eastern crew member tried to push a airline wheelchair down the crowded isle. Treating paying passengers as llivestock"
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Pros: "Seem to be a smooth and direct flight"
Cons: "The flight was fine however my seat was next to the bathroom and people would occasionaly Bump in to me ."
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Pros: "Great to always feel comfortable while traveling."
Cons: "The legroom is non-existent. I sure wish airlines didn't try to put so many seats in each aircraft."
Pros: "The flight was overall good, there it was simple and i got what I paid for. First class would have been worth the upgrade Im 6'6" and i was good for legroom."
Cons: "They lost my bag. Very huge issue followed. Staff was very helpful in getting me on track with who and when to talk with people however!"
Cons: "Wi-Fi did t work for most of the flight."
Pros: "Service and respect very good"
Pros: "On time, friendly, overall great!"
Pros: "The trip went smoothly and it was on time. The Crew was nice and efficient"
Pros: "The price of a ticket is slightly lower. It is not enough of a difference to make the plethora of inconveniences worth it. You are not a valued customer with this fare. If United values customers, they shouldn't offer this fare. That's why I don't fly the bargain airlines."
Cons: "You can't check in at the kiosk on basic economy without an employee badge swipe, and there were no employees available. I had to stop checking in, wait in line, and then the employee that I talked to didn't have the right kind of badge to swipe. So I waited again. Extremely inconvenient. Even after being forced to talk to a ticket agent at check in, they still won't issue a seat. So you have to go to the gate and wait in line again to get a seat. The system is built for maximum inefficiency. It doesn't cost less for them to make me talk to two separate people, it is only to inconvenience the flyer for buying a cheaper ticket. It seems like a punitive system. Boarding was organized and painless. The crew seemed polite. Regarding comfort, the "leg room" on the airbus is ridiculous. I am average height and felt claustrophobic. I can't imagine how a tall person feels. There was no " entertainment" on my flight, so one star for that. I didn't not receive any food and was not offered water, 1 star."
Pros: "Easy boarding, on time take off"
Cons: "Arrived early (yay), but had to sit on the runway for 45 minutes waiting for a gate and ended up getting to the gate later than the original expected time. Pretty ridiculous."
Pros: "Healthy options maybe apples or something, and cheaper for snack packs. Ability to accept cash."
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Cons: "It was not made clear at all that I was buying a basic economy ticket and was not going to be allowed to take a carry on. That was really frustrating."
Pros: "$155 roundtrip cost with limitations described before purchasing tickets. It would be much better to at least be able to take a backpack as a carry-on, but all costs were included in the price except luggage and that was reasonable at $25/bag."
Cons: "Not being able to take a backpack as a carry-on"
Cons: "The crew & boarding. Awful snacks."
Cons: "I'm disappointed that I had to pay to watch the flight tracker, that it wasn't a free option and I had to be continually subjected to commercials that were irrelevant to me."
Cons: "milk products in the snack bag, gross."
Pros: "The flights were wonderful. Boarding process went smoothly."
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Pros: "The lady helping me before boarding plan was awesome thanks enjoy your week"
Pros: "I appreciate that United hasn't gotten greedy with baggage charges and has kept their seating comfortable. Last Frontier flight was RIDICULOUS!!"
Pros: "I like being in an earlier boarding group and sitting by a window."
Cons: "Seats are too close together and reclining makes it very uncomfortable for the person behind the recline."
Pros: "I really like almost everything about flying with Lufthansa."
Cons: "Checking in and obtaining my boarding pass was a less than satisfying experience. Initially I could not check in until arrived at the airport because the first leg of my trip was Lufthansa through United? I tried to check in on BOTH United and lufthansa's website neither worked. I then spent about 45 minutes on the phone with a Lufthansa representitave just to find out I would be unable to check in until I arrived at the airport the next day. Once I checked in to the airport I could only get my seat for the first flight and was told I would have to get my subsequent seats while on layover. When I arrived at my layover, while trying to get my seat for the next flight I was told they were overbooked and I would have to wait 'over there' until they could figure out a place for me to sit. But when the attendant printed my ticket she was shocked to find out I had a seat, and angrily reported that 'I don't know how YOU got a seat, but you did. So go get in line for the flight!' That said, I did get in line, I did get fairly decent seats the whole trip, and all but one employee were overly helpful and nice. However it would have been far less stressful if I was just able to check in for the initial flight."
Pros: "Speed and ease of our return home."
Cons: "We got in SO early, there was no gate ready for us at Newark, so we had to stay on board at least 30 min. Also they didnt allow even 1 person waiting in queue for bathroom, so if you sat down you'd lose your place."
Pros: "The other legs of the trip were on time"
Cons: "The second leg of the trip was two hours late which always happens at Chicago Ohare"
Cons: "Every flight I had was delayed at least an hour, and one of my flights was delayed 2.5 hours, which caused me to miss an important meeting. When I asked why it was taking so long, the United customer service representative was very short and somewhat rude. Not a great experience this time that's for sure."
Cons: "seats were extremely uncomfortable"
Pros: "Absolutely nothing"
Cons: "Airplane was damaged and united wouldn't rebook us until the flight was officially cancelled hours later. Then United provided only one service person to address all of the passengers needs so we had to stand in line for a couple hours longer. Then they had no hotel rooms to put anybody up for the night that couldn't get a flight until the next day. Then they gave us a measly $10 food voucher. Then our luggage was mishandled has still has not shown up to my house. Then because of the change in flights I had to rearrange transportation home at 1130 pm that cost me an extra $125. A very miserable day because of United's lack of being proactive and poor decision making given the situation and circumstances."
Cons: "The flight was delayed multiple times causing me to have to literally run across airport to catch international connecting flight. Gate crew did very little to assist me in securing an alternate flight. On board crew did little to assist me in finding out information and getting me off the plane quickly to get to my connecting flight. Overall they showed little empathy and customer service."
Pros: "When I got on the plane"
Cons: "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."
Pros: "Overall good flight. Very quick! :) nice pilot"
Cons: "Nothing in particular."
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Cons: "Very slow boarding. The entire last boarding group had to gate check our bags, despite there being lots of room in the overhead bins when we got on. Then we had to go to baggage claim to retrieve them, rather than having them unloaded quickly and returned to us when we de-boarded. My carry-on is no longer clean; it not has big black spots on it, and came though the baggage claim partially wet from the rain. I was not happy."
Cons: "Flight was over 2 hrs delayed so I couldn't even take the flight. Waste of my money. Paid 330 dollars and got nothing. Now United nor you guys are helping. Never again will I use this site"
Pros: "The flight crew was friendly and I received a lot of updates on my flight infor before my flight"
Cons: "Although I received a lot of flight info about my delayed flight I wouldn't receive it sometimes until right before the time changes. Also we were boarded and still sat on the plane and waited for almost an hour before leaving the Tarmac and received no reason as to why we're still sitting until over 40 minutes of waiting. Also the bathroom water smelled bad and it felt extra small."
Cons: "The man in charge of seat assignments and boarding refused to talk to any of us who hadn't been assigned seats until everyone else had fully boarded the plane. He just told us "wait 20 minutes. No wait 30 minutes. Wait." While he did end up giving us seats, he was extremely unhelpful through the process as he wouldn't give us any information and had us wait in line from well before the boarding process until the end. Then on the plane, the air was so cold as to be truly uncomfortable. The flight attendant did try to warm it up though after multiple people requested, so she was quite nice."
Pros: "One leg of this trip had free access to United WIFI and free access to entertainment on your personal devices. Seemed like a great way to keep passengers entertained without having to install the screens for each seat, passengers have their devices anyway."
Cons: "My knees were pressed against the seat in front of me and it was painful when they reclined their seat."
Pros: "Fast getting my seat assignment. The guy at the gate counter was nice and courteous."
Cons: "TSA line was ridiculously long. Only one checkpoint open for the entire terminal."
Cons: "Delayed three times"