|Flights Arrive in||Gothenburg Landvetter|
|Flights Depart from||Montreal Pierre Elliott Trudeau International|
|Flight Price||C$ 772|
|Airlines||Lufthansa, Brussels Airlines|
There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience.
Crew and Food
DELAYED BOARDING, OVER CROWDED TOO TIED, VERY HARD TO GO TO TOILET OR STAND
Great service and timeliness.
I wasn’t offered earphone headset so I could not enjoy entertainment.
Food excellent. Cabin crew friendly and professional. Also very attentive.
Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt
Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff.
No movie, no passenger loading from the rear.
1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves.
At least it was a flight
Noisy, no complimentary snacks nor drinks, no legroom
On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency.
I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers.
But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok.
Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again.
Gothenburg Landvetter (GOT) Sweden
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