Everything! Employee attitudes, no wifi, terrible food, etc
Pros: "I got home"
Cons: "Boarding experience for star alliance gold members Give something to eat! Your lounge areas don’t provide any real food. Just some crackers w/ the worst coffee ever. Maybe I won’t fly again with copa"
Pros: "On time excellent attention perfectly clean"
Pros: "Comfortable chair"
Cons: "They didn’t finish the in flight service supposedly due to turbulence but the plane was actually fine"
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Pros: "Better entertaining sistem"
Cons: "Better entertaining sistem"
Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."
Pros: "Even on a short flight, food was provided."
Cons: "Waiting area before boarding was too crowded."
Pros: "super friendly service"
Cons: "fully reclining seats for business class"
Pros: "Nice seats and food in business class"
Cons: "They had to change the plane we took on the flight which left several people without a seat. We made it on, only because we were traveling with a baby otherwise it would have added to an already awful travel day."
Cons: "Entertainment options like a Movie"
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."
Cons: "Change flight without notifying me"
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "Panama uses American dollars so no need to get extra cash to use during layover. The flights are always quick out of Panama."
Pros: "Different price choice"
Cons: "Was good all"
Pros: "Service is awesome, plus the amenities are great; food, drinks, TV."
Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."
Pros: "Convenience, price , service"
Cons: "Late take off but it was not the airlines fall , Captain apologized many times"
Cons: "Flight was pverbooked and they put me on next flight , because of that I missed very important meeting"
Cons: "I was quite disappointed once again that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So I was served a single roll and a salad aka (one slice of cucumber and about 3 fork fulls of lettuce) but hey that's better than getting nothing on the 1st dlight. Also I was given an exit seat and was literally the first person in line that morning to check in but when I boarded I was told I had to move my seat because I didn't speak spanish... So why assign me the seat in the first place. Also flight was delayed about an hour and a half NOT due to weather conditions."
Pros: "Flight time didn’t feel long at all. Great service"
Pros: "They give a nice snack"
Cons: "Flight delayed"
Pros: "The service wheelchair for old people is very good. All time took care at my mom tks."
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Pros: "Service was sastisfying"
Cons: "bad web site lost luggage stolen items from luggage no option to wrap my luggage in plastic unfriendly staff late flight and take off"
Pros: "Service, is great the staffing very courteous and polite."
Cons: "Space, entertainments and other passengers behavior. Nothing that really can be controlled by your services."
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Pros: "The food, the attention from the crew. The seat was comfortable."
Cons: "Interruptions from fasten/unfasten seat belts were made frequently and in short amounts of time."
Pros: "Excelente la aerolinea COPA y muy buenos precios"
Pros: "The flight was on time"
Cons: "Again, I ended in a middle seat. Your web site does not allow to select seats ahead of time. I will select another service next time."
Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"
Pros: "Crew was very supportive. My son went to eat , but distance to food court was very far. It took him a long time to order , and almost missed our flight."
Pros: "no complaints, excellent service. It was a pleasure to fly Copa"
Pros: "El vuelo fue tranquilo tanto el despegue como la llegada es la primera vez que viajo en Copa, me gusto casi todo solo la atención fue pésima."
Cons: "El personal de vuelo,nada atentos ni cordiales con los pasajeros,después todo me pareció bueno lo del entretenimiento es entendible no todos los aviones tienen pantallas individuales lo comprendo pero la atención me pareció lo más deficiente,el personal para nada atento."
Cons: "Purchased a window seat, confirmed over the phone, then arrived to the airport and was moved to a middle seat for a 6.5 hour flight. You try to talk to the crew but they really do not care. Choose any other airline but this one"
Cons: "from Panama to Medellin they could not regulate air temp, hot, cold hot cold.."
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
Late coming, late going, no explanation. Very typical of the poor service I've come to expect of American Airlines and sadly, they do not care. Back to Southwest!
Pros: "The pilot kept us well informed after boarding of delays, etc."
Cons: "Boarding process was chaotic with no concern for social distancing. Speaker system in gate area was so distorted it was very difficult to understand the gate attendants announcements. Cabin attendant acted as if he were bored and would rather be home in bed; he gave no acknowledgement or greeting to passengers upon boarding."
Pros: "Crew were friendly"
Cons: "Delayed 3 hours for maintenance. Changed gates 3 times. Not well organized"
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "Slight delay in leaving"
Cons: "Baggage claim took 30-45 minutes after deplaning"
Pros: "Crew seemed friendly and considerate"
Cons: "Flight from SLT was delayed by weather, so our flight left almost one hour late."
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Pros: "Short flight."
Cons: "Flight got delayed several times. Had to reschedule flight."
Cons: "Snack options aren’t good."
Pros: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Pros: "Left on time, service was good."
Pros: "The crew was outstanding. The inflight entertainment was terrific."
Cons: "Quite uncomfortable. I hope the seats don’t ever get any smaller."
Pros: "Friendly service, smooth flight and quick boarding time."
Cons: "All good!"
Pros: "Crew and food were great."
Cons: "Delay of the flight for over 3 hours."
Cons: "Never got to take flight. Concerned now that I will lose EQM, EQD from flight because AA rebooked me on DL. Also, original flight was in F. AA rebooked in DL in economy all the way. So I paid F fare for economy flight."
Pros: "Good choice of movies."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "It was a fabulous ride, with personal entertainment centers, fast service -"
Cons: "unfortunately just one exit , so took forever to exit the plane but otherwise great."
Pros: "Food & Entertainment were good. Thankfully the crew seemed to have waited for us."
Cons: "We were late, so some guy took my seat. Attendant was annoyed that I didn't just take any open seat. I wanted the seat I purchased, near my wife. The other passenger didn't gain anything by taking my middle seat as he travelled alone."
Pros: "Appreciated how American Airlines provided two meals on this international flight. With prior flights with AA, the airline did not but clearly understood it to be for domestic flights. My mother was extremely happy with the service Iberia provided on her flight today."
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Pros: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."
Pros: "Customer service was excellent. Smooth flight. Early."
Cons: "In Charlotte the kiosks were not acting right. The agents were still exceptional but you could tell they were frustrated"
Pros: "I understand that the breakfast cookies are economical, and many people enjoy them, but can we add some variety or switch things up sometime, pleeeeease. My kids love the cookies. thanks Jesse"
Cons: "The cookies"
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
Pros: "Excelente la atención y los servicios prestados por la tripulación"