I don’t find the seats all that comfortable compared to some airlines.
Pros: "Great job overall."
Cons: "Like to have some reading materials"
Pros: "Pleasant crew"
Cons: "For a 5hours flight meals should be served onboard"
Pros: "Larger size plein, comfortable seats and great Crew"
Pros: "In flight live tv."
Cons: "Getting to the gate quicker after landing."
Cons: "The boarding process is terrible. One line for section 2,3,4 causes so much chaos."
Pros: "The service was great!"
Cons: "A little bit delayed"
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Pros: "Very nice crew, good snack and drinks."
Cons: "LGA, the start was delay because of traffic jam...we spent 1 hr in the plane taxing."
Pros: "Quick to get on and off the plane. Crew was very professional."
Cons: "The plane was cramped and very warm. I turned on the air overhead and it didn’t make a difference."
Pros: "Crew was wonderful"
Cons: "Entertainment options"
Pros: "relatively inexpensive"
Cons: "my knees were pressed against the seat in front of me the flight left late, so arrived ~2.5 hours late"
Pros: "The crew were friendly and worked to get us boarded quickly because it was cold outside on the tarmac. The flight was smooth with a good landing."
Cons: "WestJet’s WiFi, to allow passengers to connect to the WestJet entertainment app, was not available on this flight which was a surprise. I don’t always enjoy flying and have some anxiety, so entertainment like movies or shows helps get me through flights. This flight was harder because I didn’t know that option wouldn’t be available."
Pros: "There was adequate leg room on the plane."
Cons: "I couldn’t print my boarding pass ahead of time as the West Jet Website was down."
Pros: "The crew remained quite calm and polite in a stressful situation, and they gave us free food and drinks for the inconvenience."
Cons: "There was an issue with plane's landing gear so we were delayed by over 2 hours (where we just sat in the plane on the tarmac) and we had to fly with the landing gear down the whole time. This meant we had to fly at 12,000 feet the whole time so it took longer, no luggage was brought on the plane, and passengers had to be moved around to redistribute weight, but we were never really told why or what was going on in terms of how it all worked which was quite scary. I'd say close to half the passengers actually got off the plane because they didn't feel safe flying. We got in over 4 hours later than anticipated with 0 luggage. Overall the flight was very scary and now we have no luggage. Had the option of having out luggage delivered the next day or a $100 travel credit. No credit or any compensation if the luggage was delivered."
Pros: "We were on a Boeing 737-800 which had lots of legroom in economy seats. Great plane, and the pilot made up time on our flight. Arrived early. Crew was great."
Cons: "One flight attendant came through the cabin at the beginning of the flight with the offer to purchase food and that was that. Six and a half hours we got pretzels or cookies."
Pros: "I’m always impressed with the service on WestJet, and they didn’t disappoint on this flight. They were warm, courteous and hard working."
Pros: "Baggage didn't get lost."
Cons: "Boarding gate attendant was rude. Announced boarding for infants, then got annoyed when me and my wife went up. Queue had formed for general boarding, she wanted to board that line first...for whatever reason. Onboard flight attendants were rude, I stood in the galley for 30 seconds to wait for my wife to change our baby in the washroom and was asked to move back to the cabin. Flight attendants were just eating their food back there, not working at the time."
Pros: "good value for money. Staff were helpful"
Cons: "A direct route from St John's to London."
Pros: "We upgraded our return flight to Plus. The extra space is great."
Cons: "Compared to our flight in, this was lacking a bit. We were only offered beverages one time, the flight attendants didn’t come to clear our waste. They were just sitting at the front in their seats and one was playing sudoku through a lot of the flight. If we hadn’t had such a great experience on the flight in, we may not have noticed the difference but this time it was noticably less attentive."
Cons: "Coffe was soooo bad!"
Pros: "On time. Efficient. No frills but perfectly fine!"
Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."
Pros: "Yes we got home on time ."
Cons: "Everything was great"
Pros: "Amazingly quick check in. Great and friendly customer service. Genuinely sincere."
Cons: "Late landing, packed like sardines, couldn’t move my arms in my seat. Tried to choose seat in exit row for leg room but plane was changed so no leg room."
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Cons: "Generally announcemect is too fast and not clear, especially the boarding anouncement regarding the order of boarding is not clear. Please be more considerate for the aged and hard of hearing, infrequent traveller."
Pros: "Staff are friendly"
Cons: "The on board menu only caters to rabbits and squirrels. I get some people like to eat that way but what about the other 80 percent of the population????"
Pros: "I am mute and the staff was generally good at accommodating my communication methods. (still wish more staff knew American Sign Language; that remains the best flight experience ever)"
Cons: "Staff updated my status to Deaf passenger without my knowledge. I am not Deaf, my hearing is fine and I understand English perfectly. I have no problem understanding the safety messaging. I am mute, I can't talk, that's all. I try not to misrepresent myself so that I don't take resources from Deaf people, so this frustrated me. also, I guess WestJet changed food policy again, now MUST pre order food, because no food was available on the flight if not Plus."
Pros: "inflight entertainment was good and friendly staff"
Cons: "lots or turbulence and uncomfortable landing"
Pros: "All good !"
Cons: "Like to see direct flight to Kelowna"
Pros: "Basics of chips or pretzels as one food offering"
Cons: "Not one complaint"
Pros: "I arrived early to insure that I didn't run into the same troubles as my previous flight when I missed my flight through no fault of my own. This flight was much better organized and went without any issues."
Cons: "I like the concept of boarding a plane by zone however if Westjet doesn't enforce it then the zone loading is nothing but theory. Time to put it into practice Westjet."
Pros: "Seats were roomy. The biscoff was tasty. No issues boarding or during the flight."
Cons: "The westjet app wouldn't let me sign in so no entertainment but I brought my own so no biggie. This flight was fully booked And they needed people to check their bags. One flight attendant seemed kind of snippy about it to another passenger but I understand her frustration."
Pros: "Great atmosphere... entertaining staff, very pleasant."
Pros: "Stewards were nice"
Cons: "This flight and the one before we're both delayed by over an hour. What's worse is each time we ended up spending about 20-30 min slowly driving around the runway since the takeoff queue was backed up so much. Maybe not the airlines fault for that but the pilot never said a word about it and kept us in the dark. Each flight was in total delayed by several hours. It seems more often than not these days that flights are delayed and are totally unreliable. I've come to hate flying."
Pros: "Humor of the flight attendants #Joeneedsaraise"
Cons: "Delayed by 2 hours."
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"
Pros: "I forgot sparge photo on the plane and only realized this when i was picking up my checked bag. A crew member was able to get it off the plane and bring it to arrivals for me. I was very thankful."
Cons: "Seating was tight; I was a little too close for comfort to the passenger on my left."
Pros: "Both going and coming was excellent, even with a bit of a delay got in before time, good service, friendly, spacious, I cannot say that of any other airline when flown economy. I really enjoyed the flight and was impressed. I have to ask that you keep up the good work and you might just be NA best airlines, unlike Air Canada, they suck. LOVE WESJET-bit pricey at times LOL"
Pros: "The flight was on time"
Cons: "No food, flight attendants were okay but not especially friendly"
Pros: "Crew wonderful, cheery and helpful"
Pros: "People were friendly"
Cons: "Feels like there was no schedule - delayed in LA and the waiting for a gate in TO"