No food service on flight despite food service on outbound flight.
Cons: "It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old."
Cons: "Nothing significant"
Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."
Pros: "Boarding and experience at terminal was good and smooth for the poor weather outside"
Cons: "Plane cleaning and confort, old plane and somewhat mean crew director."
Pros: "Nice flight, staff"
Cons: "Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons..."
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "The crew, the smooth safe flight, the cleanliness"
Cons: "The flight was delayed!! Very inconvenient."
Pros: "Smooth flight no issues."
Cons: "Be prepared to pay for food. You do get offeted water or coffee or soft drink. No offer for a refill. No snacks."
Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Pros: "Well, it did leave on time."
Cons: "I knew the seat pitch in economy was tight, but nothing prepared me for how truly abysmal it is. I’m 6’1”. My knees were jammed into the seat pocket. The fun continued when the passenger in front of me reclined their seat. I had to angle both my knees to the side. Without a doubt the most uncomfortable flight I’ve ever done. On a side note, AC switched equipment on this flight several times. Each time the ‘system’ would split up our seats. I had to call in five separate times to pick new seats. Also, at the gate they were asking passengers to voluntarily check in carry-on as there may not be enough room on the aircraft. First time I’ve ever heard that."
Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"
Cons: "there were no complimentary snacks"
Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."
Cons: "4 hour departure delay"
Cons: "Everything. Plane was ready to leave on time but had a delay of almost an hour due to construction in Toronto. Connecting flight was held in Toronto and despite getting to gate almost an hour before departure, they changed passengers to another flight causing total delay of four hours. Air Canada staff were indifferent and uncaring. Unfortunately with no real choice in airlines to Newfoundland we are stuck with Air Canada."
Cons: "The flight was delayed for almost 1hr after everyone got on board to wait for a few passengers who were on their way to the airport. It's unbelievable."
Pros: "Quick boarding, service was excellent and quick."
Cons: "Don't like the Eouge entertainment system. Fortunately there was iPad rental.....at a price."
Pros: "No screen creates a longer feeling flight."
Cons: "No good food."
Pros: "Flight was on time, crew courteous."
Pros: "It was not a completely full flight. The Boarding process was done by mainline Air Canada employees and it was perfectly good and the flight left on time. The aircraft's interior was not clean. The carpet the seats and the tray tables all dirty and discussing. The seats are undiscribly substandard and uncomfortable. The bilingual announcement was done incoherintkyin both languages absolutely not professional Crew was nice except an Asian/Canadian flight attendent. It's a less than adequate experience even for a officially second tier airline. Why does Canada put out an embarrassing product like this airline ? Shame on them !"
Pros: "Friendliness of stewardship."
Cons: "In flight entertainment didn't work in laptop and steward was not familiar enough with the app to troubleshoot the problem. Limited variety of entertainment. Bumpy flight even at landing. The airplane was making weird noises since the engine started. Food variety is also limited and very expensive for what you get"
Pros: "There was nothing to like about that flight."
Cons: "Even though I was at the airport on time , checked in and waiting to board; at the last minute I was told that the plane has left and the sooner I could fly would be the next day; without providing hotel arrangement nor meals and or at least money for taxi. Air Canada management personel has not been cordial to me and to the other travelers."
Pros: "I didn't go. They wouldn't allow me to make a change in my ticket so I flew a different airline. I will never fly with them again."
Pros: "I didn't like anything about the flight except that it was a smooth one."
Cons: "I didn't like that it was delayed by four hours. The food was bad."
Pros: "Food was fair, and the pilot was great, all the rest was very bad"
Cons: "-The seat was super uncomfortable (I paid for a bulkhead seat, I had a regular seat. I'm tall, I didn't fit in the seat) -The flight attendant was rude, not nice, she crashed with the cart like 3 times, and she did not even apologize for hitting me. -We had a 4 hours delay at Montreal because of the weather, the one of AA wasn't delayed. -The entertainment was movies from 10+ years. -You have to pay for everything, so when you buy a ticket for ex. 250$, you have to pay for the seat, even if is not a bulkhead seat, or the first suitcase."
Pros: "Very helpful crew and staff assisting with golf buggy ride"
Pros: "Flight attendants were nice."
Cons: "In all my years of flying, I've never felt so cramped in a seat- almost to the point of claustrophobic"
Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."
Pros: "I slept on this leg which I appreciated and we also got into Orlando early. Very excited about that."
Cons: "They charge for all snacks. I think for a three hour flight a small snack would be in order. A cookie or pretzels would work."
Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Pros: "Flying in the air"
Cons: "Promising the mob my first born son to pay for a flight home"
Pros: "The Crew was the best people ever"
Cons: "Not about the flight but about the Kayak service, I bought the ensurance but it didnt let me change my flight anyway"
Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."
Cons: "The flight was delayed by 2 hours. After boarding, it was another hour before the flight took off. I was seated next to a family with 2 cranky children. I chose this flight just because it was supposed to arrive in Miami at a decent time. Ended up sleep deprived at work the next day."
Pros: "At least it was fast.."
Cons: "No space, no tv, no food, no music, no blanket, no water, nothing. Pack everything you need or bring your credit card"
Pros: "Let the announcements be delivered in both language successively."
Cons: "After boarding the flight, having to sit and wait long in the plane....flight delay before take off. no meal without having to pay for it offered only a small cup of juice/tea/coffee to sip on. Not even a light snack or a can of juice is too much to ask for, considering the cost and comfort cut backs to fly with Air Canada"
Pros: "quick enough flight"
Cons: "no in-flight entertainment, not power outlets, lack of leg room"
Cons: "Kid crying and yelling the whole flight"
Cons: "Flight was delayed more than 2 hours, seats very tight"
Pros: "I liked nothing, the flight was delayed 3 1/2 hours and was notified when I arrived 2 hrs before flight . The Airlines were not helpful at all. Then when I got to my seat on this late 3 1/2 hour delay my seat was broken and uncomfortable for the rest of the flight which was three hours."
Cons: "Did not enjoy the flight or your flight attendants They were rude and did not satisfy me as a customer at all Would not recommend Air Canada rouge to anyone and will avoid booking with Air Canada again"
Cons: "very comfortable flight with free movies."
Pros: "Not much. Pilots did a good job and stewards on flight were pleasant."
Cons: "The process of going through Customs in Canada stinks! We were herded like cattle in one line, all these people from many flights. Process long and tedious and then people with later flights being processed before others nearly caused us to miss our flight. After nearly 9 hours on previous flight! Not good and then not even a decent snack. I am thankful that the crew waited for us but I didn't know this until I tried to find my gate which had been changed and heard the final boarding call. Also my traveling friends and I were separated and they almost left without me. Awful situation!! Also crew on ground couldn't or wouldn't explain what was going on so kept in the dark until you actually got to next step. Would have been nice to explain what was going on!"
Cons: "The flight attendants weren't very kind. I needed some help to set my carry on luggage in the upper compartment and the male flight attendant just stranded there seeing me struggle."