Daily cleaning, installation of cabin HEPA filters on flights from Oslo to Halifax
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|September||Best time to beat the crowds (15% less expensive on average)|
|July||Most popular time to fly (25% more expensive on average)|
Average price round-trip
|C$ 880||(avg. price over the last 2 weeks)|
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Scores according to KAYAK customer reviews
Pros: "Great food. Nice staff."
Cons: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Cons: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Pros: "Seat was comfortable, food was good."
Cons: "The woman seated next to me was the mother of one of the flight attendants. She had terrible body odor that nearly brought me to vomiting—and this was a 10 hour flight. She was also brought all kinds of amenities from the attendants from the 1st class cabin—not really appropriate."
Pros: "Crew was very professional and efficient! Flight was fairly on time"
Cons: "Selection of movies was not the best I've experienced"
Pros: "The seats were very spacious and we were fed on the flight!"
Cons: "In flight entertainment."
Cons: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Cons: "Boarding by rows would avoid people rushing to line up ahead of time."
Cons: "Food was OK, could have been better."
Pros: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Cons: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."
Pros: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Cons: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Cons: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Pros: "Arrived/departed on time and didn’t lose luggage"
Cons: "Paid extra for reserved seat that was free a few years ago—a very uncomfortably cramped seat."
Cons: "Had two stop over in Germany so they wont let me board stating need German visa. Requested for rerouting from FRA to USA direct, but lufthansa did nothing to help other than make me stranded had to travel with totally different airliner. Horrible experience with them..."
Cons: "Didn't like the fruit dish or the liverwurst type meat."
Pros: "Everything was fine except for the comfort."
Cons: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Pros: "We were treated very well by all staff. Very nice crew"
Cons: "The food was terrible. I couldn't eat it, and I can eat almost anything. Sorry! Everything else was good. The staff were amazing. I will fly with Lufthansa again. Thank you."
Pros: "Good plane and service"
Cons: "Small seats, no leg room, seat in front of me reclined till it almost hit my chin. Narrow narrow narrow aisles: so bad your little carts used by rushing, bashing, crashing cabin attendants left my arm (on the aisle) bruised and black & blue. The person in the seat next to mine had an INOPERABLE ENTERTAINMENT SCREEN FOR THE ENTIRE FLIGHT. The crew was constantly racing back & forth up and down the aisles bashing into chairs, people, what ever... because the aisles were SO TINY."
Pros: "Lufthansa and SAS. A great combination."
Cons: "Nothing to not like."
Cons: "There was a 3 hour delay."
Pros: "Smooth ride. Almost made up some flight time......"
Cons: "No entertainment, Two hour delay......almost missed our connecting flight."
Cons: "1.Plane was late to take off. No announcement about it. Some passenger came in the last minute. 2. There were 3 young men being me. They talked extremely loud and were bursting laughing ALL THE FLIGHT, 1 hour 45 minutes. Crew didn't say anything to them. It was very annoying. 3. Unorganized boarding. 4. Announcements were not loud enough. I didn't hear anything due to the talking passengers around me."
Pros: "Quick loading and departure."
Cons: "The gate changing 3 times."
Pros: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Pros: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Cons: "Everything was ok. Nothing I did not like on that flight"
Pros: "Short flight, not much to say about it."
Pros: "This leg of light was good. Service on board was very good."
Cons: "no complaints."
Pros: "Lufthansa crew is the best"
Pros: "The people in the crew were very nice"
Cons: "The two seats that I paid for were the worst seats I've ever had in a plane They were the back two seats of the plane they were so small you should not have them there. I am a small person I had no room my wife is small she had no room. When the seat in front of me laid-back it almost hit my chest."
Pros: "It was on time :)"
Cons: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Pros: "The staff on board had the same view on the "comfort" on board and told us, that even her husband tries to avoid Lufthansa if possible."
Cons: "Everything on board the economy class is on Ryanair level. It is nearly not possible for me (1,89 meters) to have a comfortable flight in these seats. We will try to avoid Lufthansa as often as possible in the future (I`ve had a senator level in earlier times and things changed massively!)"
Pros: "The service during the flight was pretty good"
Cons: "My luggage is lost and I didn't receive them yet."
Pros: "Standard Lufthansa short haul, Crew attentive"
Cons: "arrived off stand"
Cons: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Pros: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Pros: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Cons: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Pros: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Pros: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Pros: "The efficiency and professionalism was impressive."
Cons: "The temperature on the flight was uncomfortanly warm. the Airbus planes do not have individual air jets at each seat which is a desirable feature. Therefore, the environment felt stuffy. It would also have been nice to have refills on coffe and hot tea, however, no one checked back with us after round one. The bathroom floor should also have been cleaned more frequently."
Pros: "very little"
Cons: "lousy food. poor movie selection. uncomfortable seats."
Pros: "flight crew was very nice,"
Pros: "I love the Service the attender provided"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pros: "Enough room for short flight, flight staff was fabulous. No recommendations or complaints."
Cons: "Everything was great"
Pros: "Lufthansa provided a great airplane, crew and service. Excellent all around. My favorite airline."
Cons: "Nothing to dislike."
Pros: "Attentive crew, despite an almost-full flight"
Cons: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
Pros: "this flight was very good, all right."
Cons: "Movies need to be have better selection - are allways same, no pleasant movies."
Pros: "yes, seat is always ok , I'm not overweight"
Cons: "basically, nothing, just keep smiling"
Pros: "Overall Austrian was fine. Smaller plane and people were professional."
Cons: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Cons: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Pros: "Crew allowed me to change seats to get two empty seats by the window that were available."
Pros: "Amazing leg room, free snack and drink, free wi-fi."
Pros: "The staff were nice, the flight was on time. The meal was good."
Cons: "There was no pillow on board and the flight was overnight."
Pros: "Nice flight attendants,"
Pros: "The crew was friendly and particularly one of the girls was always giving her best"
Pros: "Rude inconsiderate staff. Terrible plane"
Cons: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Pros: "Food and workers were great"
Pros: "New dream-liner from Wew to ORD"
Cons: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pros: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Pros: "The crew was helpful with tips for Vienna"
Pros: "Service was outstanding!"
Pros: "It was a high quality service hands down."
Cons: "The available entertainment choices were a little limited."
Pros: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Cons: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Cons: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Pros: "Crew were polite and accommodating."
Cons: "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."
Pros: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Cons: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Cons: "Can’t like it if you missed it!!"
Cons: "Caótica boarding Uncomfortable seats did not recline"
Pros: "I like everithing was great . Thank you ."
Cons: "Cancel it"
Cons: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Cons: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Pros: "Everything OK"
Cons: "Arrived 5’ later, lost train"
Pros: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Cons: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"
Pros: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pros: "Flight delayed"
Pros: "The flight was very smooth"
Cons: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Cons: "Flight was late"
Pros: "The crew"
Cons: "The food and the boarding at Vienna airport"
Pros: "The seats on Austrian airline are very comfortable"
Cons: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Pros: "just excellent!!!"
Pros: "Good food, nice crew, nice screen, new plane"
Pros: "Compared to most American crews the Aus crew was helpful and outstanding."
Cons: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Pros: "Great crew, efficient boarding, on time"
Cons: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Pros: "They offered passangers ti move to raws that wete half empty so we will have more room."
Pros: "The female attendants were nice."
Cons: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Cons: "Delay of 1 hour on a flight of 1 hour during lunch time and neither a snack during the flight."
Pros: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Pros: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Cons: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Pros: "The staff was very pleasant"
Cons: "Very crowded plane!"
Pros: "Glad to have coffee and sweet treat. Attentive and pleasant crew."
Cons: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Cons: "Thay did not let us in the plane because they changed the name order on the ticket"
Pros: "Salzburg airport connection first leg flight"
Cons: "Comfort/ food and service could have been better"
Pros: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "It's KLM. What else do you need to know."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Cons: "KLM crew exceed our expectations"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Nice attention and good food. Plane and seats are confortable"
Cons: "They left my bag off the plane. Ridiculous."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Cons: "Need more leg room!!! Larger meals needed."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Cons: "old screens and entertainment system leg room to small"
Pros: "Great service"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Good flight, very attentive crew."
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Pros: "Left ontime and service was excellent."
Cons: "They have mabaged to lost my luggage"
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "In flight food was enjoyable"
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Same as above"
Pros: "The plane was nice and comfortable. The flight was only about 40 minutes."
Cons: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Cons: "Checked bags left behind, no food, no drink."
Cons: "I guess i would still consider the flight "international" and therefore should include AT LEAST one free checked bag per person, but not- 44u$d. Now it may be depending upon the fare paid, but on another flight (last week) on SAS AMS-OSL-BOO, It was 80u$d per pax."
Pros: "Nice crew! New A320!"
Cons: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Pros: "On time. Good hardware."
Cons: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Pros: "Efficient, on-time service; plenty of overhead storage room."
Cons: "Small cramped seats were inappropriate for an international flight."
Pros: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Cons: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Cons: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"
Pros: "Very helpful staff."
Pros: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Cons: "See above. Sorry. Nothing was good. Came in 10 mins early!"
Pros: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Cons: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."
Pros: "Efficient processing of passengers onto aircraft."
Cons: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Cons: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Pros: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Cons: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"
Cons: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Pros: "Comfy seats. Good good service. Great video options."
Cons: "SAS staff seems sort of cold and cranky."
Pros: "This was one of the best airlines we've flown. Great food, plenty of room, friendly stewardesses and good service overall. We will definitely try to book with SAS again."
Cons: "Nothing. There was nothing to not like. In fact they fed us too much!"
Cons: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Pros: "the plane arrived"
Cons: "booking Boarding comfort Food service"
Pros: "The cleanliness"
Cons: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Pros: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Pros: "New airbus with good entertainment screenset clean"
Cons: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Pros: "No problems, great crew, easy check in and on time!"
Pros: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"
Cons: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Pros: "SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure."
Pros: "The extra leg room I paid for."
Cons: "The cost to change my flight"
Pros: "A perfect service"
Pros: "Leg space was nice for someone who is tall. The crew members were nice."
Cons: "Plane is out-of-date with old seats. 737 did not have entertainment. Limited options for onboard complimentary food"
Cons: "Baggager fees were high"
Cons: "They changed departure gate, we sat at wrong gate for most time"
Pros: "The boarding ease, the crew, the piloting!"
Cons: "Would love the onboard tv that shows the flight in progress and/or some onboard music options."
Pros: "as advertised - premium economy"
Cons: "no complaint or concern"
Pros: "The entertainment system is great, and it was much more comfortable with no one in the center seat."
Cons: "Charging for using the WiFi and making passengers pay for soft drinks? Really? Talk about being nickel and dimed. Pathetic."
Cons: "I lost my luggage!!!"
Pros: "Nothing honestly"
Cons: "My luggage was lost and SAS staff was the least helpful I've experienced from any airline. In fact, each employee was so uninterested in helping me that I went in a circle of speaking with 3 different representatives before being helped."
Pros: "The food and onboard service was excellent THe entertainment was plentiful and varied."
Cons: "The seats were to close together. I am not one to get claustrophobia but 5 hours in I felt it and I nearly bolted off the plane after the 10+ hour flight. UGH. Shoulder to shoulder, knees touching the seat in front of you, and only a few inches to recline. UGH. We tried to upgrade when we arrived at Oslo and again in Stockholm but the personnel at both stations were rude and not helpful. UGH."
Pros: "The flight was not sold out so middle seat was vacant-"
Cons: "The customs agent was slower than slow.. This is no exaggeration -/everyone on our flight, the following flight, and a few of the flight after that went throug the other line before we did. We do not know if she is training , being rediculously conscientious, being too social or a power/control thing. We had plenty of time, I feel sorry for people who had tight connections. LOTS of people switched lines but we didn't know it would continue to be rediculous. There are stairs to climb from the gate which will be a problem for people with any physical issues ( bad knees). The plane took off late and this time we were nervous with a tight connection in Stockholm Location of Gate display is slower than most airports and we were told It changes at the last minute. We will avoid the Oslo airport in the future."
Pros: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"
Cons: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."
Cons: "We boarded late. There was no boarding announcement. A guy walked up in front , as to wait for the announcement and she waved him up. The rest of the gate just started forming several lines. Very unorganized. The we sat on the plane for about a half hour. At least there was an announcement that two people were missing so they had to remove their luggage. 40 minutes late into Longyearbyen."
Pros: "Nothing , it was terrible flight ."
Cons: "I bought full price ticket, not STAND BY SAS DIDN'T LET CHECK IN MY FLIGHT FROM RIGA to SAN DIEGO. So I have problem everywhere . In Oslo I was waiting for my seat more than one hours. I very often was SAS, it was good, but never ever I will use this company again."
Cons: "I asked for water and was given half a cup, when I requested they fill the cup they said if I wanted more I had to buy it. In addition, when we left the plane everyone pushed their way off instead of following the order of the rows."
Cons: "My computer/media screen did not work the whole trip, nor did audio -just heard loud screeching when I plugged in my headphones. Also, the seats were very uncomfortable. Additionally, I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Pros: "The crew was very friendly and helpful!"
Cons: "There was a huge delay so i got to Haugesund 2 hours later than I expected."
Pros: "Overall this was a great flight. It was short, comfortable, and SAS service is always great."
Cons: "The short delay in departure."
Pros: "Very friendly crew"
Cons: "We had only a 45 minute window to connect our flight from Oslo to Trondheim and that wasn't nearly enough time to get off, get our bags, which one got lost so we had to deal with that, re check our bags, go through security again and walk 10 minutes to the next hanger. We ended up missing our connecting flight. It was an awful experience especially being in a foreign country."
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Cons: "Entertainment system was not working on all seats"
Cons: "Flight was delayed for 4+ hours"
Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Cons: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Pros: "Incredible staff. Super polite"
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Flight was in time"
Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Pros: "The crew was very careful"
Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Cons: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Cons: "Old plane."
Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "Flight attendant was very nice."
Cons: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Cons: "Some toilet facilities out of order and some slow service"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Cons: "2 hours delayed..."
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."
Pros: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Pros: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Cons: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Pros: "Not much"
Cons: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"
Pros: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Cons: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"
Airlines flying from Oslo to Halifax have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Oslo to Halifax
Masks required on board, masks provided on flights from Oslo to Halifax
Social distancing seating
Middle seats unavailable to book on flights from Oslo to Halifax
Testing for antibodies, testing for symptoms for flights from Oslo to Halifax
Waiving of change fees. Search flexible flights from Oslo to Halifax