Cons: "I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!"
Cons: "Respect the scheduling!!!!"
Cons: "Entertainment system need to be improved ASAP."
Cons: "All good"
Cons: "Fue un avión no adaptado a nuestros tiempos, sin entretenimiento a bordo, ni siquiera tenía para conectar el celular. Un servicio low cost."
Cons: "La comida que sirven es muy poquita para un vuelo tan largo y sumándole más de dos horas por el retraso del vuelo al salir"
Pros: "vrew was creat"
Cons: "I asked to put lacto ovo vegetrian meals on my flights since I could not do it at booking and this guy only put it on my outgoing flight and not my returning so when I tried to check in I chatted with an agent he told me it had to be done 24h before and it was too late. So I had only snacks."
Pros: "The food and entrainment good"
Cons: "The crew, and services"
Cons: "Avianca revised my itinerary 7 times while I was trying to enjoy my vacation generating severe stress to the point where I could not sleep or eat properly. I spent over 150mins of my once in a lifetime Galápagos vacation dealing w/ Avianca’s useless customer service over the phone trying to resolve"
Cons: "Seats are to small and food was overall not to par"
Pros: "Food. Smooth flight. Nice/helpful staff."
Cons: "Flight delayed, nonentertainment on flight. Was out of order"
Pros: "Great service gave my brother all the attention he needed"
Pros: "Thank you"
Cons: "Thank you"
Pros: "Love the food and the entertaining on board, FA are nice and helpful"
Cons: "they confiscated my circular knitting needles and crochet hook. This was no done on any other flight this trip or in the past. I do not see this rule on their website. what a drag."
Cons: "The first flight had a delay of two hours and we lost our conexión flight. And they didn’t tray to finde another one the same day. And worse we made it to the gate and they told us than we couldn’t aboard. Have been the worse experience of my life. We lost our hotel , our plan for the next day. Every thing."
Pros: "The trip from New York to bogota, was excellent"
Pros: "On time departure, friendly staff, excellent service"
Cons: "No complaints"
Cons: "never again, Avianca"
Pros: "The crew, the plane, the flight, the food was all very, very good"
Cons: "We initially picked exit seats but they ended up unasigning my son's seat because he is 2 years old, both times they gave us the worst possible seats in the plane. When initially assigned my son, it said: "No one under 2 is allowed to seat in emergency seats" a bit misleading and inconvenient. Other than this we had a great experience."
Pros: "Generous food and beverage. No 1st checked luggage fee."
Cons: "My nonstop flight was anything but. At the San Jose Airport I got one boarding pass, and yet was told the flight was not direct when I inquired to confirm. I did not like that I had to offload some of my belongings out of my checked luggage. This was especially inconvenient as I had to deplane in Guatamala and go through their customs and security procedure all to get on the same plane 3 not so easy to get to gates over. And me with a broken toe, you can see how this would be not fun especially because I did not have any boarding pass or other information even telling me what gate I should be boarding at. It was really a small miracle that another passenger found someone to ask and I overheard the gate #. Stressful."
Pros: "Not much"
Cons: "Plane was late. Airport is the worst ever. My seat did not tilt back and staff was rude"
Pros: "Food, entertainment"
Cons: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."
Cons: "Because the lady take aur bagagge the bascula is doesnt work she was very rud but we go to the other lady the bagagge was correct because we know is okey because we check at home in the airport too so agter that yhey know the bascula is bas and she don say sorry end enyrhing for the bad time she was lake I dont care so that happen"
Pros: "While on board everything is good. Nice food, great entertaining, really comfortable. Problem is what happens in between if you have connecting flights."
Cons: "I bought my flight and it had 2 connections. The time frame between flights was HORRIBLE! On the first flight change I was in a horrible rush to get there on time an I barely made it. On the second flight change, I was one of the firsts in coming out on the plane, I didn't stop even for a second and was fast paced and even with that I had to run from half of the airport to the gate because boarding was complete and the flight was waiting for just a few persons (which I met later because it happened the same to all of us) . My flights were on time so all that stress was NOT SUPPOSED to happen. It took forever to being able to get out of the plane and it was more than clear that Avianca didn't took any of that or the airport procedures in mind before selling the flights with connections. And because their lack of organization and being so careless about this matter, my checked bag got stucked. I was lucky enough to get home but my bag did not. And it happened the same to the other people who had problems with their connections too (that's where I met them, when we were the only persons who didn't got the bags and happened to have similar experiences with our connecting flights). I'm really disappointed, I really liked Avianca flights in general but now I know I can't trust in their judgement when it comes to connecting flights, they just sell you the flight and don't care if you're going to be able to make it or not."
Cons: "The flight was delayed for more than an hour at Dulles. When we arrived in Bogota, at 9:40 we had time to catch the connecting flight to Montevideo which was scheduled to leave at 10:20pm.... but instead we stayed in the tarmac without moving for over 45 minutes. There were over 30 passengers that were to take that connecting flight, so the airline had plenty of reasons to wait for us. Instead the airline, AVIANCA, chose to leave all of us stranded in Bogota for 24 hours. We will have all type of problems because of this we had hotel reservations as well as car rental reservations that may be lost because we didn't showed up. By the way according to one of the passengers whose husband travelled on the same flight the day before. The same thing happened to him 1 day earlier."
Cons: "I paid to have my bag rapped and it was opened and the rap removed. I was upset because it was not marked as if it was opened by the airport crew."
Pros: "I liked the free checked bag, the free wine, the way the seats pushed back, and the cup holder."
Cons: "I don't know why dinner was served on an overnight flight. Who eats dinner at 12:30 pm? It also kept the lights on so it was harder to sleep."
Cons: "My mom Cancelled our trip because of a broken leg and getting a refund is a absolutel NIGHTMARE I might have to think twice to plan a trip again cause of an injury and refund"
Pros: "Nothing, nada, zip, zero"
Cons: "everything, damn airline overbooked the flight and my flight was bumped to the next day!!!!!!"
Pros: "Accomodating check in, allowing us to take a flight closer to our connecting flight giving us extra time in our departing city"
Cons: "I have no negative reviews"
Cons: "I missed individual screens to display games or videos. Some seats did not have the possibility to recline or were too loose."
Pros: "The plane has updated with modern technology allowing for everyone to have entertainment"
Cons: "I didn't like the fact that it was confusing for international connections. There should be more signs or guidents to allow better connections"
Pros: "All the amenities, service, staff. The food on this leg of the trip and the staff were the best. The others were very good, but this group stood out!"
Pros: "New 787 business cabin is great. Seats are comfortable, prices are amazing for what it is"
Cons: "Ground staff is awful"
Cons: "The aircraft was very cold"
Pros: "Lost one Bag on april 30,2017.Any person can said whats happened with my Bag."
Cons: "I was sick, I had headache while flighting from Washington to Bogota and when I asked to a woman of the crew for a pain pill she said that I will get assistance once we get landed. Then, when we landed and I asked for assistance again, the crew just told me to go after the next step and then I will receive assistance. I never received assistance and I had a discussion about it with a woman during the boarding at Bogota. I just wanted a headache pill killer and nobody help me."
Pros: "The punctuality is good, the crew is good."
Cons: "Nothing! On the flight back I was sick and couldn't walk to take the connection and they left me.. Made come back on a flight next they and made me pay an additional cost! What a unhuman Arline!"
Pros: "Everything is perfect in this app"
Cons: "Take long time to take the money from the bank"
Pros: "they were very accomodating"
Pros: "Not only was the flight fast and comfortable, I sprained my ankle on the way to the airport and then airline staff was incredibly helpful getting me checked in, wheeled to and from the flight, taken care of on the plane etc. Could have absolutely ruined my day but because of the staff I made it otherwise seamlessly!"
Pros: "Nothing long wait for the connection flight"
Cons: "Had to wait a long time at the airport for the connection and didn't get to my destination until 2 hours after the schedule time"
Pros: "Overall, boarding, crew, food and the entertainment"
Cons: "I recieved a seat in front of the mid-plane emergency exit. I understand that the seat cannot roll back but the seat cushion was extremely uncomfortable."
Seats were uncomfortable. Couldn’t recline seat as people behind didn’t have enough space
They finally asked people to only approach if they were actually called.
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "Crew was friendly and very clear about masks."
Cons: "Nothing all excellent"
Pros: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Cons: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "The crew is always smiling and ready to help you and I really like that."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "Crew were very good"
Cons: "Seat assignments should be assigned when we checked in. They weren't for the second leg. But, the seats are fine."
Pros: "Crew was great (once they arrived)"
Cons: "1.5 hour delay added 5+ hours to our travel day. Not fun..."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Cabin crew were very good. Very pleasant."
Cons: "Unpacking wet clothes from one of my bags. It must have been left out in the rain for some time. I filed a separate complaint with Delta."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Cons: "You messed up my life with your poor service."
Pros: "The in flight entertainment was superb."
Cons: "I have no complaints."
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Liked that they were able to update our seats so we could sit together (spouse,baby,& I)."
Cons: "That the flight was delayed more than they informed us & it appeared that the gate crew did not know how to work the ticket machine & we waited to board with our daughter for 20 mins."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "Comfortable seats."
Cons: "Flew business class and my 1st choice on the menu had run out. I ended up not eating."
Pros: "Short flight with great views"
Cons: "I was not asked to check my bag, but there was no space for it so I had to take it back off after everyone boarded. No drink or food. Ground crew forgot to get bags at end of fliggt for those of us who checked at the gate. Had to wait quite a while."
Cons: "Seats are very small."
My review is for Panamá to NYC…please see previous note.
Cons: "Phone chargers, screens on the seats, pillows"
Pros: "The crew was great and good customer service"
Pros: "Able to have on board entertainment for a long flight on 737 craft."
Cons: "Food was mediocre."
Pros: "The crew offered water couple of times during the whole flight. There was no choice of food, only chicken, and I don’t eat chicken, so for dinner the crewmen offered extra salads, so I would have something to eating and advice to ask for special dietary for my flight back."
Cons: "There was not much entertainment. And just like the food, no choices of programs."
Pros: "Timing was good"
Cons: "Entertainment!!! Plane was old. No individual TV, no Wifi, no outlet to charge our phones. Was bored to death. My phone and my pc run out of battery and that's that... A plane during the day should have something!"
Pros: "The crew"
Cons: "Entertainment options were poor"
Pros: "nice flight crew"
Cons: "no complain"
Cons: "Don’t feed us breakfast 1 hour into a international flight at 3 AM. Wait until it gets closer to landing."
Pros: "The crew was nice."
Cons: "The entertainment options for a long flight were lacking."
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "Crew was great and boarding easy"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "Outstanding service, good timing, and courteous flight attendants."
Pros: "Crew was nice"
Cons: "I almost lost my fight cause they change the gate and did not alert or announce it.this has happened numerous ti.e with copa airline and because of that I dont think I will be using them anymore"
Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."
Pros: "Everything was very efficient and everyone was very pleasant."
Pros: "Everything was excellent! Did not eat the food."
Pros: "Nice crew, straightforward operation."
Cons: "Basic plane not good for longer flights. Poor in-flight entertainment and uncomfortable seats (even in Business). They have better planes but this one was clearly an older and more basic one that shouldn't be scheduled for a 6+ hour flight."
Pros: "Fast boarding Exact timing"
Cons: "No entertainment at all Mini sándwich as snack"
Pros: "Excellent service"
Pros: "The overall experience was excellent, everyone was nice and helpful."
Cons: "The only thing worth noting was that sad, sad sandwich they gave us. It did bring a tear to my eye. I would have prefered no service, or the ability to buy something (which im not sure i coul have done)."
Pros: "Service was good, crew really nice."
Cons: "Plane felt old, no usb chargers, tiny screens that fold from the ceiling. An update would be great"
Pros: "On time departure from the gate."
Cons: "To board the plane in Panama City passengers had to go through a second security screening and were therefore unable to bring bottled beverages onto the plane. Once through this second security there was no where to purchase water. The free never came through the plane to offer more beverages after the meal service. Many passengers got up and corralled at the back of the plane to get water. I watched a flight attendant drink from one the large bottles herself and then presumably serve to a customer."
Pros: "Service was sastisfying"
Pros: "I have nothing good to say"
Cons: "I did not like at all the service was very slow and I stole many things from my luggage"
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Pros: "Comfortable seats. Boarding on time Good attention by crew. They were very kind. Movies were so good"
Cons: "I did'nt like the dinner. The taste of chicken wasn't good.. Also, the potatoes and beans were raw. El red wine was vinegary"
Cons: "The connecting flight rush."
Cons: "Too much turbulence"
Pros: "Friendly and Courteous employees. Flights were on time."
Cons: "Gates were not available upon arriving at destinations. Once we had to take a shuttle bus from plane to gate."
Pros: "Great crew, always on time,"
Cons: "Older plane with limited first class features (no foot rest and limited reclining), old entertainment system (no personalized entertainment screen per seat)."
Pros: "I arrived just in time to check in for my flight & was moved right ahead of the line. The ticketing agent changed my seating to a more comfortable arrangement after I told him how exhausted I was. Overall, good service."
Cons: "I only had one hiccup w/a rather bizarrely unpleasant flight attendant that wanted very badly to make me change my seat. Otherwise, the rest of the crew was lovely!"
Pros: "Food was great crew was great but entertainment wasn't so great"
Cons: "Ususlly theres a tv for each seat in order to give us freedom to chose what to watch, that aircraft was missing that"
Pros: "Copa got me a seat on a flight with another airline.."
Cons: "My flight was canelled."
Pros: "The options for meals. The availability of drinks."
Cons: "The heater was on for a long period of time. Many people can't handle/breathe in heat. Being on a plane with so much heat circulating without being able to turn on the air may cause panic attacks. One can always bundle up to get warm, if it's too cold."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Pros: "The complimentary meals and drinks as well as good custumer service"
Cons: "Transfer time un Panamá was Too short"
Pros: "Clean and efficient - first time with copa and pleasantly supprosed"
Pros: "Crew very good, helped me change seats when needed, brought me water when needed,"
Cons: "lond delay in Asuncion due to fog shutting down Montevideo airport all morning.Could not exchange currency in Panama since layover was so short. Same useless entertainment system."
Pros: "Always like flying copa. Easy and the people are friendly."
Cons: "Cramped. I wish there would have been a second beverage service"
Tried to keep my carryon bag off...even though it is APPROVED size...really ridiculous gestapo tactics for no reason
Efficient Boarding process. Some of the cheapest and worst snacks I have ever had.
Communication could have been better during the delay. Formatting the plane was poor.
Please add the previous comment here. It wasn't for Trujillo to Lima but for Lima to LAX. For Trujillo to Lima, when boarding, the lady tried to call by groups but she needs to be a bit more firm. It was all great until group 2, when som people asked her questions and others used thr opportunity to passed through. Maybe a narrow lane or something to stop people from walking by. She did great, it was the impatient passengers. Thank you!
Seats are small and cramped . No back support . Terrible .
The flight crew was nice,
Seria muy bueno que primero bajaran los pasajeros con conecxiones ….se hace muy dificil ir de un lado a otro y las lineas son largas. De uruguay a Montevideo nos hicieron en chile pasar revisacion de bolsos a los que teniamos conecxiones y habia 1 sola fila?????Habia mucha gente que se dirigia hacia diferentes paises y estaba enojada.Ojala algun dia cambien los asientos x lo menos cuando son viajes de 8 horas muy apretados y incomodos, no todos tenemos dinero para viajar en Primera Clase
This flight did not happen because Kayak and LATAM systems did not effectively communicate and I could not board the flight on the first leg of my trip.
Cons: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Pros: "Crew was helpful, worked to make the passengers feel comfortable."
Cons: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."
Cons: "There was a fee to carry 2 normal size bags.. This was not disclosed in ur website and i will file a complaint"
Cons: "I could have been warned that you need to get a pass to go to Hanga Roa before you can board. I had checked because I had heard there was a fee but upon investigation, it was said that this requirement had been eliminated. Wrong!! You still need the pass but you don’t get charged a fee. The extra time required for this tedious meant we missed our chance to check bags and do incurred hundreds of dollars more to get on the same flight the next day. No Bueno!!! This should be highlighted up front!!"
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Cons: "The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on."
Cons: "Get a plane that actually works."
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Pros: "Yes, they did"
Cons: "Nothing. All excelent"
Pros: "Easy and quick flight. Crew was nice and helpful"
Cons: "We were about 15 min late"
Pros: "Boarded and took off on time Free snacks and drinks"
Cons: "More leg room"
Cons: "No entertainment. The airplane seems to be an older model."
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Pros: "We made the flight in great time after our connecting flight was delayed."
Cons: "Our bags didn’t make our flight. We are very disappointed."
Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Pros: "The plane itself was awesome!"
Cons: "The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!"
Cons: "I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane."
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Pros: "LA844 was cancelled the day before but luckily our day went off without a hitch. LA842 was delayed several hours to create LA1144, which was effectively the cancelled flight from the day before. Airport wasn't as chaotic as I might have expected. No issues at all with this flight."
Cons: "I'm still weary of LATAM after they left us in Lima for 15 hours after 2 cancelled flights. No issues this flight though (at least for us... poor sobs on the cancelled flight the day before were delayed about 15 hours themselves)."
Pros: "There was a lot of leg room on this plane. I do not think they have retrofitted it yet to today's money making planes as other airlines have done. We left late, but we arrived only a few minutes late."
Cons: "The boarding process took almost two hours. We were shuttled to a remote location, then we sat on the airplane for about an hour. We finally took off around 2:45."
Cons: "Boarding was disorganized and confusing, no where to sit at gate."
Cons: "I showed up to my flight from Lima and was told by Latam that my flight wasn't in their system. Due to the late hour and lack of customer service agents by the time I was able to get to the front of the line (phone calls didn't go through to anyone) the time had passed for me to even check in. According to Latam, Virgin changed my flight and forgot to rebook my return home. I ended up sleeping at the Lima airport, paying out of pocket almost $2000 and having to fly through Miami. No one took responsibility for the fact my ticket was changed and I wasn't informed - unacceptable."
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "The customer service"
Cons: "Delays on boarding which resulted in 1hr delay at arrival"
Pros: "I was asleep the whole flight. more spacious than the last one, and there was no one sitting next to me."
Cons: "the delay caused us to miss our flight to LAX from Lima."
Cons: "They lost my bag, which I didn't get back until my return trip home. I planned a week long hiking expedition and LATAM lost my hiking pack. I had to then rent all my gear. I was very very disappointed in their ability to keep track of my checked bag. When I arrived at my destination they had no idea where my bag was. It took days for anyone to contact me about if my pack was found or not. I will be avoiding this airline from now on if possible."
Pros: "muy amables"
Cons: "tuve problemas para hacer el check in on line por problemas con el sistema y tuve que hacerlo por teléfono. No conseguí los asientos que hubiera querido. Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Cons: "They gave my seat to someone else, they overbooked the flight"
Cons: "rhe seat was terribly unconfortable. Food very bad"
Cons: "Late flight and my suitcase still in Orlando."
Cons: "American Airline did not announce the change of gate in proper time. LATAM on the other hand was very good and smooth"
Pros: "On board services were good as usual. Delayed was reported 1 day ahead. My 4 y/o son was invited to the pilot cabin."
Cons: "After being notified about the delay, airline website didn't work for schedule change, and had to spend 1 hour on the phone to make it. LAN makes great effort in promoting IFE app, but it seldom worked on board."
Almost a perfect experience. Great crew, boarding, service, on-time departures and arrivals, no issues with luggage. Only thing they need to improve is in-flight entertainment. The byod model is now standard on most other airlines. I was unable to use their product because my earbuds are wireless…
Been able to deboard faster it took forever after we arrived at the gate
Will allow only carry on baggage on staff appreciation not space availability or over head space capacity.
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Cons: "I didn’t like that the flight had a 4 hour delay!"
Pros: "The time we take to aboard"
Cons: "The space between seats"
Cons: "Inconsiderate about what is important to travelers."
Pros: "Great crew, free liquor, yummy snacks."
Cons: "No delays!"
Cons: "Flight was delayed nearly three hours"
Pros: "The lunch was good, the team was nice and the flight went well!"
Cons: "Telling the truth and giving the correct information! The computer did not give us updated information! If I can help it I won’t fly Aeromexico ever again."
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."
Pros: "The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM.."
Cons: "The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off"
Pros: "They are always on time and they are one of the few flights that include a meal in flight when traveling national."
Pros: "Getting off the plane in Guadalajara!"
Cons: "Check in process at Tijuana airport was okay, what really made the trip unpleasant was the boarding process. Three Aeromexico departures within minutes, from a small enclosed area. No seating available, no PA for announcements, basically controlled chaos. granted the airport is going through renovations, but that is still no excuse for the poor execution of the boarding process."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "Food was good"
Cons: "Customer service not good...staff not accommodating"
Cons: "I will never fly Aeromexico again or use Kyack again if I do not get some type of compensation......and I ha. Had nothing but good experiences with both in the past on many many occasions"
Pros: "Smooth flight all around. Didn't use the entertainment"
Cons: "Seats were a bit hard."
Pros: "The service"
Cons: "One lady from the crew member was asked to take the trash and she row her eyes when she was asked. That was not very professional."
Pros: "Very comfortable. Good service in general."
Cons: "Limited snacks available throughout the flight, only nuts."
Cons: "i have a 15 hour layover and was told i would need to collect my bag, but in mexico city they just said it would beon the next flight. praying it is."
Cons: "over booked flight"
Pros: "Conforto das poltronas. Mesmo na area mais simples."
Cons: "Comida, pois nao da pra comer feijao preto no cafe da manha junto com omelete, sistema de entretenimento que nao funcionou por quase 3hs. A equipe tambem parecia nao querer atender os passageiros."
Pros: "Great staff, smooth ride, entertainment but my screen would restart frequently"
Cons: "Wish there were outlets in the plane or WiFi, the screens would black and restart interrupting your movie."
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Confortable seats and entertaiment"
Cons: "late boarding"
Pros: "Wi-Fi and the worker's very nice. TV food"
Cons: "my luggage had items stolen from it and i have not gotten any response from the airline regarding my missing items! im outraged"
Cons: "Seats, food, too much waits at the gates"
Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."
Cons: ". . . because of delays. Cannot comment but see above."
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Pros: "Priority boarding is what I like in this trip."
Cons: "The crew had occupied the front overhead lugguge space that cause passenger need to find space for their luggage not around their seat. The crew member also occupied the remaining business class, is it better to upgrade some customer to the business to have great experience for the trip."
Cons: "My bags were left at origin airport (SFO), now I have 2 kids in cancun that can't go to the pool because we have no clothes, I will need to figure out tomorrow what to do. Not happy right now!"
Pros: "Hatted !"
Cons: "Extremely disappointed. The flight was cancelled and next day it was delay for about 2:30 hrs and they let us waiting inside of the plane got about 1h 30 min . I will never use air Mexico again"
Cons: "Aeromexico in a new cost reduction strategy decided to lower the temperature in their air conditioners making it a VERY uncomfortable flight. Also the lady at the gate didn't let me board the plane with a frappuccino arguing that's what the no liquids policy is about. A blatant display of ignorance and lack of training."
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Cons: "Lack of information which caused delays to board."
Pros: "Everything was great"
Pros: "On time. Pilot was speeding which was great because we got there before schedule."
Cons: "Nothing. Everything was great"
Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"
Pros: "Not much"
Cons: "Lost my luggage"