Daily cleaning, installation of cabin HEPA filters on flights from Québec City to Caribbean
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Scores according to KAYAK customer reviews
Cons: "The plane didn’t have water in the bathrooms in the back of the plane so we had to use wet wipes to clean our hands afterwards. Entertainment system was slow. No complementary meals offered even though it was an international flight."
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "It was ok...I always find paris-jeddah better than Frankfurt-jeddah (in food service, plane size, entertainment...etc)"
Cons: "Food level need to improve...The chicken meal was not well prepared, and the chicken needed to be cooked well... flight attendent was nice and switched to a beef meal."
Cons: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"
Cons: "They didn’t put enough fuel in the tank and the pilot only noticed when we were next in line to take-off so that led to a 30 minute delay. Some terrible seat designer put the call button and light control on the armrest exactly where your elbow rests so every few seconds you would here a call bell."
Pros: "Food in premium economy was pretty good."
Cons: "Flight was 2 hours late leaving Heathrow"
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Pros: "The food"
Cons: "The leg room"
Cons: "Meals & steward"
Pros: "Crew is good, and as well as food and entertainment are good"
Cons: "The seat is small size and it may make for Asian people. Since the port of HK made the flight on the run way for a long time, that delayed arrival"
Cons: "I wish there was more options with the seats. I would have liked to have my legs out more so they reached the part where I could rest them on the end which is raised and at the same time have my back in a more upright position. This plane did not have that option. I have had it on other planes."
Pros: "The crew tried to be polite and understanding during the flight."
Cons: "The flight left an hour late with no explanation. Then when we arrived in Toronto we sat on the runway for another hour waiting to be able to disembark. At this point the crew became testy and offered no explanation while passengers were understandably aggravated."
Pros: "Same as above"
Cons: "Overall experience with kayak was too poor and I paid a fortune just to have my flight changed, spent 8 hours in Frankfurt transiting no advise from kayak and no way to contact kayak"
Pros: "Friendly crew, good food and comfortable seats"
Pros: "Brand new plane"
Cons: "Flight was over an hour late. This was the last leg of my trip, and it made getting home miserable."
Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Cons: "Entertainment choices limited compared to the past. Very few recent releases (they now have "new to Air Canada" releases and they can be decades old"
Pros: "Everything was great. Smooth, comfortable ride. I felt well taken care of"
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."
Cons: "A bit long for baggage loading especially we arrived in almost midnight"
Cons: "Special meal was horrible."
Pros: "I'll like it when i board."
Cons: "The fact i haven't boarded yet."
Pros: "Quick boarding, flight on time, nice crew."
Cons: "The only thing they serve is water. Still or sparkling. And chocolate bar. Anything else is paid. It's not low fare airline and this should not be happening."
Pros: "Crew was very pleasant and ride was very smooth."
Cons: "Plane was delayed over an hour due to mechanical problem but it is uncontrollable event."
Pros: "This was my first time in Canada never been there before I had a great time until that one moment I had to deal with workers from air Canada except one agent at the ticketing desk....I had checked in online the day before however I had some card issues because they got shut down by my bank and due to the holiday in America I was unable to call my Bank prior to the airport....got to the airport and tried to explain that all I wanted to do was pay for my bag with cash ...but no one took the time out to listen each time i tried explaining myself I was send to a different location to join another line ....by the time I got to someone who was willing to listen my flight was closed ..her name was Aurora and gave me nothing but attitude when I explained my story......anyways finally got to ticketing and a met the only agent that day who exercise some level of customer service that day...if only I could remember her name ...sigh she went the extra mile because at this point I was frustrated and unsure if I would make it out of the country a sane person due to the amount of chaos I experienced prior. She got LISTENED .....SHE TOOK THE TIME TO LISTEN...got me on a new flight and went above an beyond to assist me that morning I was on the verge of a breakdown at that point all other staff member was very disgusting not only to my self but the other individuals who had mishaps that morning."
Cons: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Pros: "Departed and arrived on time as expected. Very good selection of in-flight movies."
Cons: "Interior of aircraft was pretty cramped, but that's to be expected."
Pros: "The plane was clean & the crew was courteous"
Cons: "There was no decaf coffee or tea, very limited food to buy on board, & no free cookies, crackers or nibbles. Definitely a no frills flight!!"
Pros: "The crew was nice and understanding"
Cons: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Pros: "The boarding process was confusing. The flight attendant did not bring me my food when she was serving the same row. The pastry snack was not good at all."
Cons: "International connection was delayed and we had to skip lines and run from gate to gate. There should be unboarding priority to people with connections."
Pros: "The seevice of the staff was impeccable."
Cons: "I hour layover from Newark to Montreal to get a connecting flight to Paris. I almost missed my plane. I didn't pickup my luggage for custom inspection , luckily it arrived on the destination place. I was so stressed out only 2 minutes left and they would have closed the door."
Cons: "We missed this connecting flight"
Pros: "Crew was very nice"
Pros: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Cons: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Pros: "I liked waiting to fly until weather was good."
Cons: "I disliked the long delay, no time for the drink cart."
Pros: "Boarded and arrived on time."
Cons: "Too much waiting at Toronto airport"
Pros: "Good pilot. Take off and landing were very good. Clear announcements. plane was a comfortable temperature."
Cons: "Not organised on boarding procedures. Anyone could have gotten thro. Flight attendants wouldn't come by to pick up trash often enough. No movies or TV to watch on an 11 hour flight."
Cons: "Lost bag. Took two days to return. Very bad customer service while trying to recover."
Pros: "Comfortable seats in bulkhead, large overhead cabin space, friendly staff, lots of water offered"
Cons: "No extra blankets available. Would have preferred more Asian cuisine on HK/Toronto flight. Staff too busy with full economy cabin, so not responsive when pressed call button. Movie and TV selection not as extensive as Cathay, though kids same games much better."
Pros: "The flight was a good value. The plane was clean."
Cons: "The food was really bad. The in flight entertainment was ok."
Pros: "good entertainment but otherwise average or less"
Pros: "There is nothing I liked about air Canada"
Cons: "Everything sucks"
Pros: "Good selection of viewing content. Wide variety. Like the NFB channel."
Cons: "The food was the worst plane food I have eaten in 25 years of traveling. It wasn't even edible!! Overcooked, dry, tasteless, awful food! Shocking at how bad it was. Bathrooms were very dirty right from beginning of flight."
Pros: "The crew was good!"
Cons: "I wished that there were opportunities given for beverages. I also would have liked more explanations on how to connect to the entertainment."
Cons: "Much too cold, kept me from sleeping"
Airlines flying from Québec City to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Québec City to Caribbean
Masks required on board, masks provided on flights from Québec City to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from Québec City to Caribbean
Testing for antibodies, testing for symptoms for flights from Québec City to Caribbean
Waiving of change fees. Search flexible flights from Québec City to Caribbean