Daily cleaning, installation of cabin HEPA filters on flights from Rajkot to Toronto
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Scores according to KAYAK customer reviews
Cons: "The food option can be better."
Cons: "Power plugs weren’t working."
Cons: "The did can be better"
Pros: "Just completed a Round trip from NY to India on Air India Heard that it is not a good airline to travel on It was great - good plane, wonderful service ,more leg room,decent food/mostly Indian Maybe a choice of other food may work also More comfortable than some of the other airlines and service much better. Go Air India"
Pros: "Friendly and hard working crew Comfortable flight but so long Pleasantly surprised since I see so many negative reviews Keep it up Air India"
Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."
Cons: "Delayed long trip, food tastes weird."
Cons: "Original flight got cancelled and reschedule 8 hours later in the day"
Cons: "Both flights started and reached late. Very inconvenient."
Cons: "The seats on the plane were actually broken that we were assigned. When we asked to be moved, our new seats were broken too but not as badly broken, so we basically had to pick the lesser of 2 evils. Avoid flying air India if at all possible."
Pros: "Non stop"
Cons: "Poor quality food Artogant staff"
Pros: "Got upgraded to business so the experience was even better than expected"
Pros: "Food, wine and ample magazines."
Cons: "No Indian classical music channel"
Cons: "Food is little boring"
Cons: "We had a 6 hour layover in Mumbai before 1:30am flight. They took us to a secured zone next to the boarding gate around 12:30am. The flight was delayed - no announcement, no water, no toilet facilities in that zone. Including kids and aged people -everyone in distress and Air India had no concern. Flight took off two hours late and not even some drink was offered. Very poor quality food. I called crew members for some help and they didn't show up. In the recess area also no food or drink was kept. We were kept hungry, thirsty and dissatisfied. Can't be worse than this."
Cons: "The screen was not working which is so bad I have been paid so much n travelled"
Pros: "Arrived almost on time and safely"
Cons: "Surly, inattentive flight attendants who were more interested in hanging out than actually working, broken entertainment equipment. I had paid extra for emergency row too. Two bathrooms were out of commission. Just a terrible flight experience. Would fly with anyone else above this airline. 2-for-2 on poor flight experiences."
Pros: "Service was good, food was good. Arrived on time, rather a few minutes before the schedule. I appreciate that. Suggestion: People traveling on international flights with no luggage to check in but just one carry on, should be given priority to obtain boarding pass in a special line. I had no check in luggage but I have to stand in line in DC for one hour to get just the boarding pass, but on my return flight from New Delhi staff gave me boarding pass quickly in a special line. This must be looked into why not the same in DC?. Prof. Dr. Jiwan S.Sidhu"
Cons: "Most of the TV screens were not working. Out of three in the row only one worked. Moreover the number of movies etc were very few, not much choice. Please provide more variety in this entertainment section."
Pros: "Just timing and price"
Cons: "Flight and even seats are messy and dirty. Foods were ok. Many of on seat entertainment wasn’t working."
Pros: "I liked nothing. Starting from bagage transfer from SpiceJet in Delhi"
Cons: "Behavior of customer service in Delhi Airport. Absolutely unethical behavior from an agent called Vikash who claimed to be a manager in transfer disk in Delhi."
Cons: "too much unnecessary delay"
Pros: "The food was surprisingly good."
Cons: "The crew was terrible. The seats and plane were really old, and the headphone jack on my personal seat was completely broken so I couldn't use the entertainment center for the entire 14-hour flight. When I brought it to the crew's attention, they were unhelpful and frankly unconcerned. Throughout the flight, the crew had the worst customer service on any flight I've taken. I will avoid flying AirIndia in the future if at all possible."
Pros: "Direct flight"
Cons: "The food quality was not good. Only once during 16 hr flight they provided beverage service. Rest of the time, they handed small bottle of water with food or asked about coffee/tea. Entertainment system did not work on my seat or the seat next to mine."
Pros: "Surprisingly DEL to COK flight and its crew were too good compared to SFO to DEL flight."
Pros: "flight was on time"
Cons: "I wish its crew members would get an opportunity to travel by other airlines international flight to learn or at least to understand what is hospitality means to them. Infotainment in the flight were limited and you should be lucky enough to get a working one."
Cons: "The flight was delayed, no proper support or updates were given. The flight tracking page of air India is not updated real time."
Cons: "We sat in the plane for an hour after boarding and before takeoff. There was some commotion behind the pilot door for around 30 minutes. It seemed like baggage problem. We then started moving and it seemed like another 30 minutes of stop and go before taking off. No water or tea was offered."
Pros: "Will never fly air india again"
Cons: "Restrooms were not clean at all. Service was very mediocre"
Pros: "- Good time of day to fly (left midnight, arrived in London around noon) - the flight coincided with normal sleep time, so I arrived with very little jetlag. The aircraft (Boeing 787 Dreamliner) was well equipped, had ample luggage space and effective mood lighting. - Flight left on time and arrived early."
Cons: "The aircraft could have been cleaned better."
Pros: "Food was ok"
Cons: "Everything.... The seats, the food, the noise, the fact that the entertainment system did not work. I could go on and on but the bottom line is I will never travel AI again."
Pros: "Entertainment was poor."
Cons: "Sewage from toilet backed up, sitting in sewage whole flight, no offer of reimbursement or compensation for flight that was health hazard"
Cons: "the TV was out of order"
Pros: "Kind, and caring"
Cons: "Sprit of love"
Cons: "Flight left late to wait for other passengers. . Entertainment services were not working and for a long haul flight is not acceptable.. The flight attendants kept one lavatory locked for their own use. The food was mediocre,. The lavatories were not cleaned. I have been in many other carriers and the flight attendants maintained the lavatories. Flight attendants were not helpful with placing or locating spaces for carry on luggagess. No simple amenities provided like socks , earplugs, or eye cover like other airlines. The seats were falling apart, fabric was torn. I have to give credit to the person who assisted in issuing me a new booking due to a snag with name. However, I was placed in a different line after being issued a boarding pass without further explanation. Every other passenger in the same queue were perplexed like me . Air India badly needs to up their ante. Customer service is poor overall. Seriously makes me wonder how aircraft safety and maintenance is performed."
Pros: "Hot breakfast, with hot beverages, very filling and satisfying."
Cons: "Only vegetarian meals, dirty cabin with grubby overhead panel."
Pros: "Air ck inn prompt fast"
Cons: "Crew rude no manners to talk only 1 persons rest was ok"
Pros: "Service was good"
Cons: "Older equipment and entertainment was not great"
Pros: "Needs more hygiene! Should have a sign in wash room to notify passengers to maintain it well"
Cons: "Poor service. Staff not just indifferent but mistreat passengers"
Pros: "Absolutely nothing."
Cons: "Never dreamt airlines did not care for cleanliness of their aircrafts. Super dirty. dirty seats, dirty hand rests, dirty toilets. Awful smell when you walk into the flight. Torn seat covers & front storage compartments. Very bad food. Rude air hostess."
Pros: "Crew was polite and friendly."
Cons: "Entertainment system for my seat and several other people did not work. Reading light did not work. I had to read a book for a 15 hour flight using a flashlight! Restrooms were locked up mid-flight as 2 of them stopped working. Seat was hard. Aircraft was old and creaky."
Pros: "I came home safely"
Cons: "Not enough food. No tv or in flight entertainment. No wifi"
Pros: "Boarding, Service was very smooth. Departure and arrival was on time"
Cons: "Food was decent."
Pros: "Am a loyal air india flier from last so many years.But from last 2-3 years disappointed with the services."
Cons: "The person at the chek-in counter was so slow n rude.Even for 1kg of extra weight I was asked to remove.I flew with the same bag from delhi to mumbai n it showed as 23.3.The scale at mumbai showed 1kg more.Very few movie choices.Remotes never seem to work.Food quality goin down."
Pros: "The veg meals were good and liked the baggage policy"
Pros: "I didn't know that we were allowed to land in a random city. Also, when we missed our connection because of the delays, they lied to us about other airlines not havin availability."
Pros: "I travelled business class but did not get the service I expected . To be more precise : 1. I would expect the crew to help me keep my luccases on the over head cabins . Crew should come forward to extend help rather passenger asking crew 2. I would expect some more items added to beverages . Passengers who take tea should be given the option to select green tea too 3. The business seats have bottle compartments for water bottle which should be continuously be filled up with new bottles once it empty All the above are minor improvements which when added can make the travel more happier"
Airlines flying from Rajkot to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rajkot to Toronto
Masks required on board, masks provided on flights from Rajkot to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Rajkot to Toronto
Testing for antibodies, testing for symptoms for flights from Rajkot to Toronto
Waiving of change fees. Search flexible flights from Rajkot to Toronto