Daily cleaning, installation of cabin HEPA filters on flights from Santa Catarina
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Scores according to KAYAK customer reviews
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Pros: "The crew very professional. My flight was on time."
Cons: "There should not be a pay wall around the internet in today's day and age"
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "Crew was amazing"
Cons: "Everything was pleasant"
Pros: "Everything was good."
Cons: "All good"
Pros: "Comfortable (only) because lots of empty seats."
Pros: "The flight was on time!"
Cons: "being on time"
Pros: "we could not get a seat until we arrived at the airport."
Cons: "Too cold"
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "Very pleasant crew. Very helpful And always smiling"
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Cons: "Slow WiFi"
Pros: "Every seat had an entertainment screen, with a variety games, movies, or flight information available."
Cons: "The flight arrived 20 minutes early (win), but we then proceeded to have to wait about 15 minutes to pull into the gate because the previous plane handing left yet."
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Cons: "Wait time because of Atlanta crowding.Re:hurricaine?"
Pros: "On time"
Cons: "Wifi didn't work the entire flight"
Cons: "Old cramped untidy and limited drink service"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Cons: "The flight attendants weee rude, and no bar service"
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Pros: "it was easy to navigate ."
Cons: "We purchased food. Bread was stale, and fell apart in your hands."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"
Pros: "Never use this airline"
Cons: "Never use this airline"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "Crew not a smile"
Cons: "Need to tv or some view for anything"
Pros: "The crew was friendly and very connected with the passenger's."
Cons: "No having entertainment individually makes it really hard when you have a hild and has to watch adult content."
Pros: "Excelente service both of my flights departed on time and arrived early to the destination!! For basic economy there was great seat space, entertainment and multiple meals for 4+ hr flight with alcohol included!! Will be flying with Copa again!"
Cons: "The seats were fabric instead of pleather."
Pros: "La comida fue buena, la atención de la tripulación fue buena"
Cons: "El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio. Por los demás vuelos está bien."
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "The crew was friendly, the seat was comfortable."
Cons: "The quality of food"
Cons: "Scan machine at gate. Needed two not one. Never got to eat. Waited in line 30 mins"
Pros: "see previous comments"
Cons: "Traveling with another airline!"
Cons: "Non entertainment system onto 737 ?"
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Pros: "I paid extra for a seat in the exit row. It had a lot of legroom and was comfortable. The flight was smooth. It left on time and arrived on time."
Cons: "The food was mediocre."
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "The crew was amazing. The time was great and on time."
Cons: "The good is very poor."
Cons: "Customers service, i didn't get meal the flight in. Also, i asked for seats away from the windows, and wasn't honoured."
Pros: "Smooth flight. Pleasant crew. Good entertainment"
Cons: "Food very basic. Small aircraft (737)."
Pros: "The flight from Panama to San Francisco was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Pros: "On time"
Cons: "Unable to select our own seats. Bullshit!"
Pros: "Clean, courteous, respectful and comfortable!"
Cons: "Vegetarian meals were served with bread that was not fresh"
Cons: "Checking in one terminal then walked to another terminal to Board. No blankets for an international flight. Got terrible seats because I didn't web check in after I already booked the flight. I Don't understand this airline"
Pros: "Always COPA it’s on time"
Pros: "All were good. The food, the price the flight and landing. As every where, one crew member was nasty on the flight. Side that, the counter crew did not issued me a Ticket until booked a bus out of argentina before 90 days from landing there. The funny thing is, that immigration on argentinian land told me, "you have 180 days to leave the country". So copa air do your checks before. Over all they were nice. Thank you."
Pros: "bags arrived on time snacks served"
Pros: "The entertainment system of the first plane"
Cons: "The food can be better but it isn't far from great."
Cons: "The connecting flight rush."
Pros: "THE SERVICE WAS EXCELLENT AND THE CREW WAS HELPFUL, POLITE AND FRIENDLY."
Cons: "THE SEATS WERE COMFORTABLE BUT DID NOT FULLY EXTEND. IT WAS NOT EASY TO SET THEM IN THE DESIRED POSITION BECAUSE OF THE BOTTONS THAT DID NOT ALWAYS RESPOND THE REQUEST."
Pros: "luggage politics"
Pros: "Food was pretty good, drinks (beer/wine, soft drinks) were free (hate being nickel and dimed) and staff were sufficiently bilingual (and didn't have an attitude if you weren't speaking Copa's language, Spanish)."
Cons: "No WiFi on either of my flights, centralized movie (i.e. screen above the seats) without an in-seat selection."
Pros: "Is there anything good with copa?"
Cons: "A business class that is worse than others economy plus, small planes, limited entertainment offering"
Cons: "The crew was unfriendly"
Pros: "Flight attendants were nice and friendly."
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Pros: "The crew and staff were wonderful and professional"
Pros: "The crew and staff were wonderful and professional"
Pros: "Loved that I was able to take 2 suitcases with me... Happy about meals on flights and headphones! Captain kept us informed at all times about everything!"
Cons: "my table was dirty and I noticed right before my meal was served."
Cons: "Not enough leg room."
Pros: "The crew was attentive and the service excellent."
Pros: "good food"
Cons: "they didn't turn the lights when i wanted to sleep on an overnight"
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Cons: "It was the most unconfortable fligt I ever had,the seats where to narrow, and I did no have space for my knees or my feet. The almost 15 hours of fly from San Franciso to Panama and from there to Cordoba Argentina where a real torture. Iam 70 years old, iam 6',2' and i think you should look for some alternative for peoople like me, I flight to USA 3 or 4 times in a year, but as a retired peson it is impossible for me to pay for. A first clss ticket.The rest of the flight , the crew and the personel at the airportwhere excellent.I will like to keep flying in Copa but I wll like to know how you can find a solution to my problems. thank you very much for your atention"
Pros: "Everything fine. Multi-lingual crew"
Pros: "Las atenciones del personal fueron favulosas y el vuelo a tiempo"
Pros: "The seats were so comfortable"
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Cons: "Nothing. Flight was amazing"
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Cons: "All of the less than good, obvious!"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Cons: "KLM crew exceed our expectations"
Cons: "Don’t be late"
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Cons: "You are almost always late!"
Pros: "Everything excellent. Comfortable seats in business."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "Lovely staff, good food, great movies."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "good service"
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Very good flight, excellent service and good food."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Cons: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
Pros: "Delays and no proper customer service."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
"Very old airplane! Feels durty!"
Pros: "seat was comfortable"
Cons: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Cons: "You misled people not telling I have to pay for luggage"
Pros: "the crew was really nice! there is not enough space for legs!"
Cons: "if they could not charge extra for the checking bags!"
Pros: "The variety on the LATAM Play."
Cons: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Cons: "Food quality can be improved a little"
Cons: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Pros: "Nothing much, really."
Cons: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Pros: "Crew was friendly. First class seats fully reclined."
Cons: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"
Cons: "We got off onto a shaky set of stairs that surely would have been a safety violation in the states."
Cons: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Pros: "Business class is nice and comfortable with LATAM"
Cons: "More choices for the mains would be great"
Pros: "I love it ! Everybody very friendly and the food was good"
Cons: "Maybe offer a little bit more food"
Pros: "Flight on time, nice people"
Cons: "Seats uncomfortable we were a party of 2 but got separated seats 10 rows further down fron another one"
Cons: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Cons: "The Wamos airlines really bad plane, no tv working."
Pros: "Everything was amazing."
Cons: "The service and food excellent!!"
Cons: "seat, food, entertainment system and options"
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Cons: "This connection was 1 hour and 20 minutes and I was asked to pickup my luggage and do check-in again, when I arrived to the desk they said that I needed to be there 2 hours ago and just after arguing my connection situation they let my pass"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Cons: "Too tight, no entertaintment"
Cons: "Overbooked and put on another flight 5 hours later"
Cons: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."
Pros: "food and flight attendants"
Cons: "not enough room for legs in latam and japan airlines...I know is just economy class but still for such a long flight it should be a bit more comfortable"
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Pros: "In flight entertainment system was pretty good and boarding went smoothly"
Cons: "Latam needs to rethink seating in the airbus. I’m 5’2 and I felt completely cramped. Did not have room to bend down for under seat carryon, comfortable exit isle to use restrooms, and definitely could not sleep. Very long flight to be in such cramped conditions."
Cons: "Delayed 4 hours in Lima. Stood on the line to get a usd6 voucher for food, same as all passengers when I was flying business. No lounge service."
Cons: "Rude staff"
Pros: "Food, movies"
Pros: "Good food and drinks"
Cons: "Leg room was cramped"
Pros: "Everything else was greatt."
Cons: "Hiking boots and a rain jacket were stolen from my suitcase during normal checked baggage transfer. In mexico city after standing in customs line for a very long time, I found my bag sitting by the luggage conveyer belt. At my destination I found my hiking boots and jacket to be missing. I suspect they may have been taken in mexico cit but it could have happened anywhere along the process"
Pros: "Courteous crew"
Cons: "Far too tight seating for an international long haul flight. Every airline decides how many rows to pack into their jets. LATAM packed this plane so tight you are wedges into the seat with hardly any space to get comfortable."
Pros: "Service on board great people"
Cons: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Cons: "Due to technical problem in the lavatories we have been told."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Cons: "Luggage lost"
Pros: "All of your staff where very nice and kind."
Pros: "That wine was included in the drink selections"
Cons: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."
Cons: "no customer serve no help"
Pros: "In-air service was excellent. My international flight was very smooth, flight attendants were kind and attentive, food and drink was provided free of charge, and onboard entertainment was available for the duration of the flight."
Cons: "It helps to be flexible when booking with LATAM, as my return flight itinerary was changed several times before being finalized."
Pros: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Cons: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Pros: "LA TRIPULACION"
Cons: "SE PERDIO EL EQUIPAJE, LUEGO DE MAS DE 24 HRS NO LOS DEVOLVIERON"
Pros: "Dreamliner was great for our 11 hour flight to santiago"
Cons: "Company was not able to understand situation and did not offer solution. I lost my money"
Cons: "When buying a flight price and the airline on which I fly are the two most important factors.... LAN transferred my flight to AVIANCA and the food was terrible and the flight attendants weren't very friendly in general. The experience was not very enjoyable"
Pros: "comodidad normal camareras normales"
Cons: "comida y entretenimientos"
Cons: "Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated"
Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"
Pros: "Great flight crew and smooth landing"
Cons: "Pretzels are not a good snack"
Pros: "The crew was nice."
Cons: "Everything is too cramped. The sound on the entertainment unit is terrible."
Cons: "Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight."
Pros: "Consistent experience that gets you from A to B while providing nice perks (free stame-day standby on the old Rapidair routes)."
Pros: "We didn’t crash."
Cons: "We continue not to crash."
Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Pros: "On time, smooth flight, good movie choices"
Cons: "Cramped seating"
Pros: "The few were friendly."
Cons: "The food selection was poor."
Pros: "Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada."
Cons: "Stop the overbooking!!!!!"
Pros: "Smooth as you like"
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Cons: "By the time the food cart got to the rear of the plane their was none of the good entrees left for my family including my to young boys who had already licked out what they wanted, but got nothing they liked."
Pros: "Food served was excellent"
Cons: "The TV screens are very dark and hard to see"
Pros: "Super easy flight with no hiccups"
Pros: "The seat beside me was vacant, so I had extra room."
Cons: "Flights in the late evening from Toronto to Ottawa always seem to be delayed. We spent a lot of time boarding, and a lot of time de-icing before take off. There would have been plenty of time to serve refreshments during de-icing. But refreshments and dismemberment of ear phones only began once the plane was airborne. There was not enough time to service all the passengers at that point. I'm not sure why Air Canada cannot at least give you ear phones when boarding. And why cannot refreshments be served during de-icing?"
Pros: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Cons: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"
Cons: "Air Canada is just worse and worse"
Pros: "Just I had flight."
Cons: "When I got bording pas I don't have sate number and zone number. when I ask many times just they told me wait.....I had many flights from different air lines but I didn't saw like that."
Pros: "the cew was nice"
Cons: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Pros: "Didn't actually take this flight due to a missed connection."
Pros: "Wasn't too late. Plane seemed clean."
Cons: "Seated beside a young child with behavioral problems. Father mostly slept. Child stood on seat and jumped up and down, crawled under seats, threw ipad on my foot repeatedly, spilled his drink all over himself and his seat, screamed whenever his seat belt had to go on or his table top couldn't be down. At one point, the dad lost his temper, swore at the child, and covered him with a blanket in a big screaming match before doing up his seat belt--I was afraid he had smothered him but it had the effect of calming him down. No attendant even tried to intervene apart from asking "can I see your kid's boarding pass?" People should have to disclose when they are travelling with a child with severe behavioural problems and attendants should rescue anyone forced to sit beside one or at least make the parent care for the child. Also, a minimum of crackers or pretzels would be nice with drink on 5-hour flight. The entertainment system wasn't operating correctly and kept having to be reset by crew or reset itself. And, after first class etc. board, why don't they board the people at the back of the plane first, not the ones at the front? It took forever because people in front zones hadn't settled into their seats before people from the back zones tried to board."
Pros: "Not anyone's fault --- delayed due to Fog. Then on rout to Ottawa when they started selling food, they ran out of the main breakfast meals and or cheese plates by isle 19."
Pros: "I'll like it when i board."
Cons: "The fact i haven't boarded yet."
Pros: "Pretty routine"
Cons: "Long delay, but weather dictated this."
Cons: "Seats are always too close to the ones in front , crushing knees."
Pros: "Access to their entertainment (movie, tv) channels was appreciated. I did not have this option on my departing flight which was the same duration."
Cons: "The plane cabin was surprisingly hot when we boarded and for most of the flight, though it did become bearable. Had to struggle to take my jacket off when seated (as did others)."
Cons: "The crew didn't finish the inflight service so a bunch of us didn't get drinks or snacks. This was all the more frustrating when the flight then circled Ottawa for 20 minutes before landing."
Pros: "When you plan travel over the Holiday season you expect hiccups and huge crowds and a lot of grumpy people in unrealistic hurries....his the me was not like that at all. Everyone was great except for security in Calgary!!! Don't know what the deal was but they set a record for the slowest I have EVER been in. It took so s almost an hour and there were not that many people in line...it was epic"
Pros: "I think cost me without needing to go back and forth"
Pros: "Comfortable aircraft - 767"
Cons: "What food? Salt pretzels are not even truly safely edible!"
Pros: "Everything, good food, good people, good times"
Pros: "Seats were pretty comfy, snack provided even though the flight was short"
Cons: "Cabin could have been a little cleaner before boarding"
Pros: "The pilot and the crew are very proffesional."
Pros: "Everything on time"
Pros: "Air Canada is not a goo Air Lines for customer service."
Cons: "I do not like there customer service policy."
Cons: "AC was helpful arranging a delivery of the delayed luggage. But carrier was further delayed from the scheduled delivery time."
Pros: "We had lots of leg room unlike the Air Canada Rouge flight that we took from Toronto ON to Kelowna BC. Also very little table on the rouge flight."
Cons: "Cancelling flights , lying about reasons why, running away from customers when the flight finally after 10 hours was canceled"
Cons: "In order to make more money, Air Canada purposefully sits couples, families etc. who book together separately, in order to try to get them to buy upgraded seats together."
Pros: "Leg room adequite."
Cons: "Only beverages served, there wasn't the usual snack."
Pros: "It was great"
Cons: "My "window" seat was beside a wall. So i actually didn't even have a wi dow seat, not really."
Cons: "Movies and audio lacked currency, simply old and little variety."
Cons: "No good movies or music"
Pros: "I arrived early and was able to change my flight to an earlier one."
Cons: "The air hostess/stewardess was surly...and looked like she hadn't slept.."
Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."
Pros: "I like the comfort of the seats and how fast the boarding and take off was."
Cons: "I did not like that I was not offered peanuts during my flight. The last time they offered free peanuts"
Airlines flying from Santa Catarina have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Santa Catarina
Masks required on board, masks provided on flights from Santa Catarina
Social distancing seating
Middle seats unavailable to book on flights from Santa Catarina
Testing for antibodies, testing for symptoms for flights from Santa Catarina
Waiving of change fees. Search flexible flights from Santa Catarina