Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Abbotsford
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Scores according to KAYAK customer reviews
Cons: "Entertainment screen is too small, and touch panel reaction is so late."
Pros: "Service, food entertainment and catching up the lost time"
Cons: "Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price."
Cons: "Meal for children first"
Cons: "Very good airlines"
Pros: "The view"
Cons: "Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen."
Pros: "It was my first A380 flight, and overall I was disappointed relative to the Dreamliner. Yet it stands out as a positive the way that Qantas has configured business class on the upper deck. It's quite peaceful. The staff was pleasant, but could have been more attentive. It felt like some cared and others did not."
Cons: "I have flown millions of miles with Qantas, but it's been more than 10 years since my last flights. My expectations were high and i the end I only felt "OK" about the experience. The seats are not competitive with other business classes in the sky. I realize that is about to change. I flew Air Canada into Australia, and while my seat was unfortunately broken, the capabilities and overall comfort of their seats is far superior to Qantas. The business class lounge in Sydney had very poor food options in my opinion, and I was quite peckish after having skipped lunch to travel to the airport for a 4pm flight. The food options on the flight were much better, though overall options / taste were just OK."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "Crew fantastic, food was delicious, boarding efficient - but they use a 737 on this leisure route which is a bit arduous for what is a 6+ hour flight."
Cons: "Use of 737 and lacklustre entertainment system compared to A330"
Cons: "Never went, why would you not know that?"
Cons: "Very old plane, entertainment pathetic. Seats bad Time to retire plane.."
Pros: "Crews in flight are friendly Meals are decent Movie collection in flight are plenty"
Cons: "Can't check in via mobile app nor kiosk in airport Still using 747. The plane could be made in 70s? 80s?"
Pros: "Crew were pleasant and engaging"
Cons: "Boarding was slow"
Pros: "Comfortable chairs."
Cons: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Pros: "I didn't eat dinner as I was too tired, but the breakfast was good and dinner looked pretty good. For airline food, that is. The staff were very polite and friendly."
Cons: "I previously flew Tokyo to Sydney premium economy on Japan Air and that created expectations. This was significantly worse. The seats were not as comfortable or as spacious. On JL, you have a bit of a barrier between you and the person in the next seat. On Qantas, you very much do not. While this is probably more just bad luck than anything else, the boarding experience was nightmarish with swarms of people blocking every passage."
Pros: "Close to two hours delay leaving Australia"
Pros: "Inflight service."
Cons: "Headsets tend to fail. Is good that more than one were provided."
Cons: "Flight was delayed by 30 minutes."
Pros: "Received official flight delayed notice by email. New takeoff time 9:00 AM....Actual closer to 9:30. Caused by waiting for flight QF11 from Sydney and mechanical issues or something else which caused JFK passengers from another flight to be put aboard QF11 continuation to JFK. Turbulent air most of the way to JFK, no fault of Qantas. However pilot made no effort to avoid it or was not allowed to go to another flight level. In any event no communication from Capt. Food was mediocre at best. Cabin crew was getting beaten up by turbulence. They did the best they could. Arm rest USB power receptacle broke and headphone jack faulty (60C)."
Pros: "on time"
Cons: "very rough ride"
Pros: "Flight delayed"
Cons: "Flight delayed missed connection put on another carrier that flight then delayed arriving 4.5 hours late. Second leg frequent flyer points claim on other leg denied even though original flight qualified. Still chasing Qantas to get points."
Pros: "The Qantas legs of the flight were their usual stellar levels."
Cons: "The Jet Airways flight was to their usual ok level. Nothing especially wrong with fit, but it was not five-star level."
Pros: "Fast self checkin"
Cons: "Entertainment screen doesn't work. Plane is freezing cold. Crew was very rude and ignores my requests. Never come when ask for service and completely ignores my first request of an extra blanket if possible. Never comeback to let me know if they have one or not and I was freezing to sick. I have to walk to the back of the plane to find someone to bring me a blanket. Yet he tries to cast me off by lying that he could not find one. When he realize that I really need one he said I can take one from empty seat if I can find any. But after me finding a blanket of another color on one of the empty seat he take it away rudely saying that it is "not for you". Come on I wouldn't take it if no one cares about me freezing and he finally bring me a blanket. And the crew was very unfriendly to me the entire time. When I tried to lay down a little, somehow it surprised the passenger who is behind me, the crew make such a scene that ask me outloud "be careful when moving your seat" well I did. Basically they make no efford to care about anything about me but are super nice to the people who's is behind me who are white and elder. Such obviously discrimination that I cannot tolerant. I have been having frequent international travel for the past 7 years and this is the first time I have such unpleasant experience. I do not recommend this company to anyone. be warned."
Pros: "I think flying with qantas you always feel safe which is good."
Cons: "I found a few of the air hostesses to be extremely rude and abnoxious towards foreign travelers on the flight who weren't native English speaking. I felt they had zero tolerance and patience and to me this was very unprofessional in the way the my carriend themselves. I also feel for the price of the flight, the aircraft was tiny with not many bathroom facilities which was odd for an international flight."
Pros: "We had a whole row of 4 seats to ourselves. There were almost TOO many movies to choose from, but a great variety of current, arthouse, and classic films."
Cons: "Breakfast fruit options was practically frozen"
Pros: "Attentiveness of crew, quality of entertainment, smooth experience, good food."
Cons: "Lack of subtitles for the entertainment. Seat was a bit small."
Pros: "All went like clock work. Stress free experience."
Pros: "This 737 was refitted and looked great also had the new Wi Fi in flight entertainment .. still brand new so will improve but enjoyed it ... make sure you download the QF entertainment App ....."
Cons: "When I checked in my flight had been cancelled and I was instead put on a flight from SYD-LAX. I was told I had an aisle seat with no others next to me; instead I was jammed in a middle seat between an occupied window seat and an occupied aisle seat. Meanwhile there were plenty of other spots with only 2 our of 4 central seats used - I should have been put there. My poor co-passengers were lovely, but we could all have been lot more comfortable."
Pros: "Left and arrived on time"
Cons: "No entrainment"
Cons: "Plane was delayed by 3hours...We missed our connection to Cape Town"
Pros: "The flight was about 12.5 hrs from Sydney to Los Angeles. It was economy and they provided dinner and breakfast and snacks in between. There was not a lot of leg room but more than most airlines provide in economy. They provided movies and like entertainment including the headsets at no charge. Meals and entertainment at no charge is a plus for them when most airlines are charging for everything but the air you breathe during the flight."
Cons: "No in-flight wifi or video streaming. Lift your game, Aussie airlines."
Cons: "I had an awful experience. The seats lean too far back and the person in from of you crushes you're open your laptop? You also can barely get out of the seat and if the person in front of you is leaned back. Also my luggage took 35min and I missed my connection and had to wait 6hrs for my next flight."
Pros: "Had 4 screaming kids in our section which made the flight unbearable from SYD to LAX - Please bring back the earplugs from years ago! I also miss the free socks you used to give out - these are great for long flights Flight was late getting into LAX so we weren't sure if we would make our connecting flight to JFK. There should also be an option online to book special meals all the way and not just for one part of the flight. I requested special kids meal and my son didn't end up eating any of it - there should be more options for kids meals."
Pros: "Crew on boards"
Cons: "Lost bags Reservations lost On hold with customer service for over an hour Antiquated computer systems No coordination with American Airlines even though they are partners"
Pros: "Good movie options and food"
Cons: "Wasnt able to get comfort seats as emergency row although i am star alliance emerald. I could get it on my way in but checkin agent in sydney said this option was not available"
Pros: "Tim Tams! Great in-flight entertainment system. Very friendly crew. Over 12-hour flight, but went by quickly."
Cons: "Burger slider / hot dog "roller" was not good. That middle "snack" meal on a long flight is never any good, frankly. The eggs at breakfast were pretty bad too, probably inevitably."
Pros: "The entertainment..."
Cons: "There was not a lot of room for my legs when the chair in front of me was in the reclining position ."
Pros: "Everything from the crew to constant treats. Entertainment computer was very good as well."
Cons: "Nothing. Everything was great."
Pros: "On-time & safe"
Cons: "Seats were too tight Eggs very underdone"
Pros: "A flight attendant cheerfully took care of the matter."
Cons: "The seats I had chosen months ago had been changed and my husband and I were not together."
Pros: "The pilot and flying was good - nice flight."
Cons: "Most of the crew were fabulous; however, seated in bulkhead, we had NO service for the first two HOURS of this flight. I had to go back myself to get a beverage. Seats are punishingly small in width, so even with bulkhead seats, it was difficult to get comfortable for this 14 hour flight. Note: I am a normal weight person. Those who had an extra 15 pounds or more felt squished. Food was mostly yucky. A few things were somewhat edible. 10 year old boy seated behind me kept kicking the seat - found out later that it was also jarring due to having GAMES on the headrest. Idiocy personified. His constant poking of the screen BEHIND MY HEAD made for an ugly flight until I asked his mother to swap seats with him. Very frustrating. Kids should be in a sequestered area....together."
Cons: "As an 84 y.o., I am not savvy enough to take advantage of the entertainment [movies[available so it was a long flight. The only entertainment was to watch the family dynamics of 5 in the seats surrounding me. Was the doctor who responded to the incident early in the flight acknowledged ?- that's Qantas responsibility , not yours, I realize. She was sitting in the bulkhead maybe row 60?- the patient was just a few rows in front of the restrooms."
Cons: "Flight was a series of late take offs, the food was really bad, people are so crammed in there is no space to even move around, one entire area was blocked with people's stuff which led to exit doors and this is not safe....time to demand airlines provide decent space to at least be able to cross ones legs, can't even do that anymore"
Pros: "Everything except the darkness"
Cons: "Was a ""day light'' flight and the crew like the window shutters to be down thus creating a night effect I would prefer for the shutters to be left open"
Pros: "Lots of legroom Uncrowded Good food (!!!) Friendly service"
Cons: "Movie was on one of those overhead screens which was broken."
Pros: "The crew was excellent. They were very hospitable, kind, and upbeat."
Cons: "The flight was very bumpy."
Airlines flying from Sydney to Abbotsford have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Abbotsford
Masks required on board, masks provided on flights from Sydney to Abbotsford
Social distancing seating
Middle seats unavailable to book on flights from Sydney to Abbotsford
Testing for antibodies, testing for symptoms for flights from Sydney to Abbotsford
Waiving of change fees. Search flexible flights from Sydney to Abbotsford