I had no issues. It arrived early.
The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for.
Flew in business. Absolutely no understanding of service. Incompetent and lazy crew that speaks extremely limited English. Food is very basic, drinks are worse than in economy of good airlines such as Emirates.
Seats did not recline. (Overnight flight.)
Letting passengers bring 3 carry on bags crowding me on a middle seat for over 12 hours
Everything was poor
Nice movie selection of movies.
The checkin counter experience was not good. I had business class tickets but was checkin at an Economy counter resulting in my boarding pass not being for business class so when I went in to immigration lines and throughout the rest of the process I did not receive priority that Business class should have received. In addition when I enquirer about TSA preaplroval at the counter I was told Chicago does not have preaplroval at Terminal 5 but in reality passengers with TSA-pre were being sent through the lines without having to take off their shoes and laptops etc. overall the checkin process should have been much more informative.
pls work out a system checking in luggages to destination directly, instead of rechecking in at transferring hub like Beijing. Can be stressful under time pressure. If there’s any flight delay, the whole trip can be messed up.
Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC.
Customer service is very good
Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation.
Flight was cancelled and rescheduled through Taipei with another airline 12 hours later.
Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation
First time riding this airline on my trip to Thailand and back. My friend always raved about it and now I see why. They do above and beyond for every customer. The flight attendants are prompt, kind and very hard working. Wish I could fly with EVA air more often.
When I had asked/requested at the time of booking and boarding to NOT be seated at the emergency exit, and in the end had received that seating, the crew was able to move us to an open few seats at the back of the plane. that was much appreciated. The crew asked my permission to open my kosher meal each time and that I appreciated.
I did not like that after several times asking to Not be seated in the emergency exit that I still ended up with that seating. The inflight entertainment was poor at best. The movies were mostly old, and limited for english speaking on a 13 hour flight. My kosher meal was mostly frozen, every time I was given a meal, the drink, the bread the cake the bean salad, all frozen. The only part that wasn't icy was the part the crew heated up for me.
The food, the attendants, the entertainment, the seating. Overall great experience flying around the world!
All the staff were courteous and polite. Bathroom is clean and landing was perfect: it was so quite , I didn’t even know we touch downed.
Didn’t like PA system: poor quality and pronunciation of English.
Nice staff, nice atmosphere of professionalism. Clean bathrooms.
Entertainment system had problems. The movie would stall repeatedly. They rebooted the whole system for all passengers but it didn't really fix it. Movie selection noticeably worse than other airlines.
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|Avg. Flight Duration||14h 45m|
|Flights Arrive in||Toronto|
|Flights Depart from||Taipei|
|Flight Price||C$ 982|
|Airlines||China Eastern, Hainan Airlines, Korean Air, EVA Air|