C$ 366 Find cheap flights from Tokyo Narita Airport to Canada

all good for a very budget flight - well priced and excellent service. Will fly again

Couple of the crew members were really nice and the rest are really rude and didn't help when we needed help, food was not worth it at all and most importantly there's no even entertainment system other than a very interruptive and slow internet and some movies.

I appreciate the economy price of the tickets. The long flight made the comfort level on the lower average side. Wi-Fi connection was not consistent but working. Overall, I would fly again with zip air but next time get the flat, premium seats with the amount of money I would save otherwise.

Comfortable seats and lucky no one was in middle seat. No water on the plane. Plane was on time and staff was fast.

You get what you pay for and nothing more. Wanted a cheap flight and that’s exactly what I got, though it’s human nature to wanting to feel like you got a good deal as well. There was none of that here. I was cheap and they were too. Got to my destination safely and that’s all that really matters.

Nice service. I wish it could provide hot water on the flight.

internet didn't work. No offer of drinks or snacks.

Flight was seamless. Free wifi helped pass the time. Food was okay, just make sure you pre order or pick something up from the airport

Internet connection very poor, means you can not even order items through their own shop.

Paid for business class lay flat seat. Significantly less comfortable than other carriers. No built in entertainment or WiFi. I barely saw flight attendants at all and they wanted to charge me for a bottle of water if i wanted more than what came with the meal (that i also paid extra for). Essentially you’re just paying for a slightly more comfortable seat than the rest of the plane and nothing else

Not having a screaming baby in my row the whole trip would have improved the experience.

Better boarding process, but not the fault of the airline… people are dumb.

No issues at all! Seats are small with very little leg room but it's what you expect from a low budget airline. I would definitely use them again.

Premium class - the food could have been much better such as a veggie tray or fruit tray or cheese & crackers.

Don't fly westjet if you help it. Incredibly bad system/app, does not work. I have to fight westjet now for money back on goods I didn't receive and hotels because of delays. Extremely stressful flying westjet. For the cost of the plane tickets I felt utterly robbed. I also feel bad for the under paid staff at the westjet help desk who have to deal with so many ripped off and angry customers. Companies should not be allowed to operate like this! I don't know how they get away with it?

The flight was on time - which is good. But pretty much every other aspect of the experience was bad. They charged 55$ for a carry on bag!

It was my first experience with westjet and it is really awesome to travel with westjet. I highly recommend to everyone.

Flight was old and the seats were not comfortable at all. They made me pay 55$ to take my carry-on bag onboard.

I liked absolutely NOTHING, Westjet is the worst airline in the world, they should be ashamed, they treated me like dirt, let's put it this way, I am truly pissed off. If anyone cares about my experience someone should call me so I can tell how bad my experience was, what a shame

Westjet is the worst airline in the world, they are absolutely terrible, there are to many things that happened that I can't explain in this message, I would like to talk to someone about my ordeal. I am partial handicapped and that I can only walk a short distance, I calculated how far I walked and it was more than a kilometer, the pain is so bad today I have to go to my docor, they told me there was nobody available to take me to my gate, this is just one instance. This is not finished yet, I need to contact westjet and let them know about my trip from hell

I was good overall. The boarding was on time and the crew members very accommodating. The pilots were very informative and experienced. The flight was excellent. One of the best take off and landed I ever had, it was very smooth and control.

Orderly boarding. Passengers should be made aware that no food is being provided

Boarding was very orderly. People should be made aware of what food is being offered when booking is made

My place was cancelled at the last minute throwing my traveling schedule off. I barely made it on the last ferry home.

Nice larger plane Good take off and landings Very comfortable seat Great staff. Caring and helpful

Seats uncomfortable There was an incident with plane Engine Pilot was reassuring. Good pilot We landed late because of this Fire engines on landing were just Protocol

Lines at gate boarding is messy. It spills into traffic which causes other travelers to snake around the boarding passengers. Need better traffic control.

Crew was rushed to get food out and left trash for a long time on our tables.

The flight was booked solid and there is no leg room for anyone over 6 feet tall, which is probably 25% of your customers. I have selected aisle seats and was given the middle twice. This is not something that can be changed, so I shouldnt bring it up, but that is my feedback.

Entertainment wasn’t working on the flight so no movies or wifi. I was at the lavatories and the crew were chatting at the back. I asked them for a glass of wine and they told me to go back to my seat and get my credit card and bring it back to them. I thought it would have been nicer for them to come to me but they didn’t want to get up from chatting with colleagues. Not great customer service.