Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Pros: "The crew was nice."
Cons: "Everything is too cramped. The sound on the entertainment unit is terrible."
Pros: "It was ok...I always find paris-jeddah better than Frankfurt-jeddah (in food service, plane size, entertainment...etc)"
Cons: "Food level need to improve...The chicken meal was not well prepared, and the chicken needed to be cooked well... flight attendent was nice and switched to a beef meal."
Pros: "No carry on space, no leg room for a 6’4” individual"
Cons: "Too many pasengers had carryons. Lots of confusion on the plane for storage"
Pros: "Not much except the smooth flight."
Cons: "We were served only one drink on a four hour flight. Couldn’t find a flight attendant to get a glass a water. Had my flight attendant call button on for a long time with no response. Flight attendants walked right by while attending to other tasks and never even asked what I needed. There were a few call button lights on that never seemed to be answered. I asked for water but never received it. Rouge seems to be a very sub par airline from its Air Canada parent, as I fly Air Canada frequently and am not new at this. This airline needs to work on customer service and it’s image."
Cons: "We had a two hour delay. First the aircraft was late. Then it needed repair and another aircraft had to be brought up. After a 10 flight from Frankfurt and a 3 hour layover in Vancouver, I was not a happy camper!"
Pros: "The food was ok. Movie selection was decent and the screens are a lot better than on jet airways."
Cons: "Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "The crew was lovely!"
Cons: "Please feed people on international flights! Don't charge passengers for crappy samdwiches. Please figure out how to make the online check in work, I was sent an email telling me to do it and the websites did not work, even though I tried several times from different devices. Please fix that!"
Cons: "Information provided on delays was limited and information on connecting by flights was incorrect"
Pros: "Fast flight with no delays"
Cons: "Very old entertainment unit, slow touch screen, confusing interface. Very tight seats that were not very padded. Overall uncomfortable"
Pros: "Friendly crew, good food and comfortable seats"
Pros: "Crew was nice"
Cons: "No food, no entertainment. Very uncomfortable plane"
Cons: "Selection of movies was not up to par.The movies were all old with few new ones.Hoping the section would be better next year. Crew at front desk should be more organised in the boarding procedures at both toronto and delhi."
Cons: "The seats are large, but they tilt forward. I'm 6'2" and have anxiety issues related to spinal problems. That forward pitch in the seat (half way up the seat) is an painful problem for people like me."
Pros: "The plane was nice, updated entertainment options, crew was very friendly and trilingual."
Cons: "Food was nothing to write home about, but it served its purpose."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Cons: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."
Pros: "Excellent fight.... comfortable and easy..."
Cons: "Crew where a bit slow... and the use of 4! Languages for announcement was annoying..."
Pros: "Crew was friendly"
Cons: "Had the flight delayed by 3+ hours."
Pros: "I thought prices were reasonable."
Cons: "Didn't have some of the food."
Cons: "Flight was delayed but overall trip was good"
Pros: "The trip to Edmonton was very smooth and right on time. Everything was very good.....including the baby behind us. I will fly Air Canada again."
Cons: "I didn't like the change in gate at Edmonton to Vancouver. No one told us until boarding time. Even tho there was ample time to get there since it was the next door gate, I was in a wheelchair and if it had been any further, it could've been a disaster. We arrived right on time. I'd go Air Canada again."
Pros: "The privacy of the person was honored"
Cons: "Having to stop. We were not told our luggage would not have to be transported through customs"
Pros: "Smooth flight."
Cons: "Non-working lavatories (?). It shouldn't happen."
Cons: "Flight delayed 2 1/2 hours, plane A/C not working. Waited for another plane. They tried to fix the first plane but they just delayed getting another plane."
Cons: "Food from McDonalds would have been 10 times better than food they served. I ate only 2 bites and it smelled bad and made me feel nautilus."
Cons: "I cannot believe the nickel and dining of this company. I was on a 3 hour international flight (just USA to Canada, but still), and they served no snacks. Not even a bag of pretzels! Forget about free alcoholic beverages you normally get on international flights."
Cons: "Flight was delayed - no problem. But. Then kept getting delayed til I knew my connecting flight was missed. Talked to gate attandent who could care less. Told me and many others not her problem. Need to talk to someone in Toronto. Fortunately in Toronto they took care of things"
Cons: "People could be friendlier"
Cons: "It was cancelled."
Cons: "I never received an e-mail to check in, and by the time I remembered (morning of), this resulted in me not having a seat assigned on my ticket. This caused a lot of needless stress, though to Air Canada's credit, they got all those waiting for a seat assignment on board. On my return trip, I did receive an e-mail - luckily, as the flight was overbooked again."
Pros: "entertainment system was pretty good"
Cons: "Air Canada generally charges too much and jacks up their prices way too much."
Cons: "The entertainment was non-existent unless you had an Apple device or paid the $10 to rent one for an hour or so. Really disappointing considering other Air Canada flights."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Everything about the flight went very smoothly. The take off was right on time the boarding was quick and efficient and all the workers on the plane were very kind."
Cons: "Only thing I had a issue with was my headphone jack was a little loose so I had to hold the headphones in a certain spot so I could hear all the audio."
Pros: "Tickets are cheap"
Cons: "Poor food, rude crews, small seats"
Pros: "flight was smooth and on time."
Cons: "Maple Leaf Lounge at Pearson airport was shabby. We expected a bit more than soup and gherkins, but that's all that was available, except for some dry nacho chips. No electrical outlets. Indifferent staff. Shame on Air Canada! We have visited airport lounges all over the world and this was by far the worst!"
Cons: "The variety of new movies was somewhat limited when compared to United."
Pros: "Amazing leg room for my 6'1 partner on the regular seat."
Cons: "My entertainment system was not working so I had to share my partners beside me."
Cons: "No good movies or music"
Pros: "Air Canada worked hard to get people where they needed to be but security was somewhat difficult although understandable"
Pros: "Everything was basically on time."
Cons: "Air canada should still give snacks like west jet."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Seats were wide and very comfortable"
Pros: "Great crew and good wine!"
Pros: "A clerk of ANA was awesome."
Cons: "The flight to Tokyo was changed at the airport because Air Canada had overbooked and the seats were fully checked-in. So I could not get on my booking flight and had to wait for them to arrange new flight from another air company, to check in it and board for more than 5 hours in the airport!"