Pros: "Efficient check in. Liked the shuttle bus service from subway to airport."
Cons: "As expected this is a commuter flight so very stripped down in terms of amenities. Tight plane seating and those overhead bins just barely accommodate the carry on."
Pros: "The crew was good and boarding was super efficient"
Cons: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "The 4pm flight not leaving at 10pm. Or at least being informed that the flight was gonna be delayed before 3 pm"
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Pros: "I felt like I was taken advantage of by porter airlines"
Cons: "They didn’t tell me I had to pay 110$ to bring on carry on luggage! Unacceptable. I will never fly porter again."
Pros: "Porter airlines is efficient and the customer service is the best I have experienced."
Cons: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"
Cons: "Our checked in bags did not come out on the carousel, instead they had been sitting on the ground beside another carousel - with no notification. There was a handful of us waiting 30+ mins for our bags and no one around to assist."
Pros: "n/A"
Cons: "Was not offered a flight back to Ottawa, had to find a ride from Toronto to Ottawa once we landed .6 hours driving. See above."
Pros: "The seats were comfortable and even roomy, compared to many other airlines."
Cons: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
The flight took off an hour late but no update was provided on why it was delayed and what is the expected take off time.
One cabin crew member was outstanding. The rest were typical Air Canada crew... somewhat friendly, but otherwise matter-of-fact and sometimes grumpy. 3 hour delay with no explanation. The chicken dish they served was horrible - no flavour, poor texture, and the couscous accompaniment tasted terrible. Finally, the worst was the seating. We were near the back of a 777ER (row 54), in a 3-4-3 configuration. Unsurprisingly, the seat was narrow and, as typical with Air Canada, the seat pitch reminded my of a Spirit airlines aircraft. Unfortunately this was a 8+ hour flight. Very few people around us were able to sleep due to the uncomfortable and cramped seating.
The flight was delayed because the entertainement system didn't work Legroom is terrible, overcrowded plane
flight was cancelled at an hour's notice- it appears that when flights are not full, customers are left to fend for themselves. I missed my one and only conference in 6 years, and the 900$ charge was not refundable.
Timeliness - All legs of flight were delayed Crew was less responsive to the needs of economy passengers Entertainment system not working on one of the flights Baggage lost / delayed on all legs
The stewardess in charge was fabulous and attentive to my wife's needs. Luggage took too long to get from plane to carousel. Luggage area was total chaos in Montreal..
Air Canada isn't the most helpfully airlines when it comes to customer service. Maybe to a few other certain types of people, but not to anyone I saw nor I. They seem to not care at all if what they are doing is affecting anyone else. Honestly after flying nearly 6 times a month for a few years, this entire Air Canada experience has been one of the worst encounters I've ever had. Not to mention they lost my bag and basically gave me a shrug in I don't Know why I should care attitude.
Cons: "Seats very narrow. Baggage took a long time to load which delayed departure."
Pros: "It was comfirtable"
Cons: "They charged you for earphones. On our flight to St. John’s they didn’t charge for earphones. The flight from Toronto to St. John’s was delayed almost 4 hours because a deicing machine guy thought he saw a blemish on the tail of the plane. After that we went to maintenance, after that our flight crew timed out and we went back to the gate, deplaned and waited. Then we got back on THE SAME PLANE and never arrived until 8pm. We should’ve been there at 3pm and lost almost 1/2 a day of our vacation. I will never take this airline again!!!!!"
Pros: "Everything was fine - crew was attentive, punctual in serving and genuinely kind! One flight attendant (lady) gave me a compliment and even acknowledged me while walking through the airport! The plane was very clean!"
Cons: "Seating: there were numerous empty seats in the middle section of the plane but passengers were crammed in the outer seats by windows. A kind, gentleman passenger who helped me put my carry-on up in compartment let me know I was able to sit in the middle section!"