I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
Pros: "Loved it"
Cons: "Sit was a little tight"
Pros: "Private cabins in business class"
Cons: "Better control over boarding process"
Cons: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Pros: "Crew was great, seating was cramped."
Pros: "Good service from the crew and food was good"
Cons: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
Cons: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Pros: "Good flights"
Cons: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Pros: "Q-suites and business class flight crew."
Cons: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Cons: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Cons: "Food is good except Chicken coconut curry"
Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Pros: "Entertainment and food was good."
Cons: "Long flight from Doha to LA."
Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Cons: "Entertainment and food timings are odd."
Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Pros: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Cons: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Pros: "service and staff was polite & friendly"
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Cons: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Pros: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Cons: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Pros: "the flight was very comfortable . the movies were very good."
Pros: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Cons: "Food below average, command of the entertainment screen not convenient."
Cons: "Crowded flight, late departure."
Cons: "No upgrades. Worst flight."
Pros: "Excellent customer service, smooth boarding, good food."
Cons: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Pros: "Very spacious, good food & service"
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Cons: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Cons: "All good"
Cons: "Very less leg room"
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Pros: "Crew we're friendly and helpful. Seats were good."
Cons: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Pros: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Pros: "Amazing crew!"
Cons: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Pros: "The crew were awesome"
Cons: "The film choice was poor"
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "Crew was amazing"
Cons: "The people sitting near me were crazy and it was an uncomfortable flight"
Pros: "The flight was not packed so I got three seats to myself to sleep. Emirates has a lot of little touches like glow in the dark stars stuck to the cabin roof."
Cons: "Couldn’t locate the call button for flight attendants and the lines to the bathroom were long."
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "ICE is amazing, excellent food also in economy, comfortable seats."
Cons: "If you sit on the double seats in the back you have to wait a lot to get off the plane."
Pros: "The comfort and smooth boarding procedure"
Pros: "Same as first trip but this time the manager gave us some crackers and chocolate because we asked her to give us something to eat"
Cons: "Same as first trip but this time we were more mad and the food was like rubber we told the manager and she brought us some of the crews food and we still didn’t have any food because it smelled rotten"
Cons: "If you want upgrade you should bay 2100 USD why it’s a upgrade not new ticket !!"
Pros: "Food was okay. Staff on plane. Ice"
Cons: "I got singled out."
Pros: "good attitude , friendly service from the crew members"
Cons: "seat spacing was very narrow"
Pros: "Movie choice"
Cons: "Noise, attitude, boardinv"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Cons: "Worse food Old flight Late boarding"
Pros: "Pleasant staff, good lounges"
Cons: "Way too far to travel on foot in Dubai to change planes"
Pros: "Entertainment Staff"
Cons: "Delayed 40 min Long time for luggage"
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Cons: "This was a fraudulent charge!!"
Pros: "The food, crew and comfort were as good as can be on a 14 hour flight."
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Pros: "Not much."
Cons: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
Pros: "on the plane the service was okay"
Cons: "The flight was overbooked, barely got in. At the gate they checked carry on baggage weight and charged extra. They could have done it during check in.... pathethic"
Cons: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Cons: "Despite booking wheelchair assistance throughout, my parents did not get that benefit."
Cons: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."
Pros: "Excellent customer care and attention"
Pros: "Crew were very nice"
Cons: "Seat cushions are horrible There is no padding. 'All the chairs dirty too. Decor was very old"
Pros: "Attentive service, had a special treat for me as it was my birthday."
Pros: "The great customer service once on board was outstanding... great amenities and prompt return of requests..."
Cons: "The Airline Denied my WhiteWater Kayak then Allowed 12 hours later 2 Kayaks of equal proportions. My whole trip was focused on having this kayak.. it forced our trip into confined abilities and completely took away from my overall experience in Africa... I want a free flight with a boat.. I can give you flight details of my last flight takken .. What do you say..?"
Pros: "The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best."
Pros: "Crew members including. Ground staff were good. Food & Entertainment nice."
Cons: "At Dubai experience was not good. They kept our Boarding pass with them only. Could not converse with us."
Pros: "Exceptional crew"
Cons: "My last leg, Dubai to Geneva was not booked as code share with Quantas but, by Quantas, as Emerates directly. This meant that I got no milage credit for the flight. Grrrr."
Cons: "Food came before alcohol :)"
Pros: "Crew were great with looking after us. Got us a special meal even though we didn't order it ahead of the flight. Very impressed."
Cons: "Had a tough time to get a replacement ticket."
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Pros: "Crew was amazing"
Cons: "Seat was very uncomfortable"
Cons: "Need better training."
Pros: "Everything was great!"
Pros: "They lose my luggage"
Cons: "They loose my luggage"
Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."
Pros: "The seats and Inflight entertainment was excellent."
Cons: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."
Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."
Pros: "Good seats with leg room."
Pros: "Plenty of leg room."
Pros: "I have found Sri Lankan staff to be most friendly and accommodative."
Cons: "Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again."
Pros: "Uniform of the crew is nice."
Cons: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"
Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Pros: "The cabin crew were friendly and attentive, I was quite impressed with the food, and they served a good white wine. I was happy to find an excellent choice of movies, tv shows and music with a simple, intuitive system for playing them."
Cons: "There were problems in the bathroom. All the paper towels were in a heap on the floor, and the sink was blocked. I told the stewardess, and she just shrugged. Obviously there are no bathroom checks on Srilankan Airlines and I don’t think that’s good enough."
Cons: "The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected."
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us."
Cons: "Felt like a second class train travel."
Pros: "Courteous & helpful crew."
Cons: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."
Pros: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"
Pros: "This is the way it used to be in travel! Thanks Sri Lanka!"
Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."
Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"
Pros: "Boarding by seat row, the cheats who tried to board ahead of their seat row were manoeuvred to the back of the queue. Splendid tactics!"
Cons: "Food and seating were reasonable for economy, that’s what I paid for."
Pros: "Good service"
Cons: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Cons: "No headphones were given.. No entertainment"
Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."
Pros: "They have great direct service, and moderately priced. And fantastic flight times."
Cons: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."
Cons: "SriLankan Airport and cabin attendant behave was very poor."
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service not as not good. Delay in serving food and drinks. Bread served after I completed my dinner. No water supplied. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Pros: "Everything is perfect. .. excellent food"
Pros: "Nice flight, attentive crew."
Cons: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."
Pros: "The staff, the entertainment, the food!!!!"
Pros: "The food, the entertainment system and the seat"
Pros: "Friendly and efficient"
Cons: "Bus boarding"
Pros: "There was no entertainment as it was a short flight.had to report quite early in the morning because of airport renovation.otherwise the flight , journey and food were Good"
Cons: "Had to wait for one and half hours to get our luggage from the belt as all gulf transit passengers who checked in later than us got theirs first and since we checked in first our luggage came last.I had onward journey for eight hours by bus and with lack of sleep the previous day it was quite tiresome."
Pros: "Friendly staff lots of food options entertainment it was on time"
Cons: "Refusal to help when connecting flight late. Difficult to contact for help."
Pros: "Online check in was great. Flight was on time."
Cons: "No entertainment on the flight back."
Cons: "One hour flight delayed by 2 hrs"
Pros: "Cleanliness in cabin was very poor and food quality was extremely poor."
Cons: "Cleanliness in cabin was very poor and food quality was extremely poor."
Pros: "Lovely crew"
Cons: "Too short a flight!"
Pros: "Friendly crew"
Cons: "Very smooth flight"
Pros: "all the crew are very friendly and smile face"
Cons: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"
Cons: "The Seats were really old and no new movies"
Cons: "Paid for extra leg room seats and didnt get them"
Pros: "The service was good"
Cons: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Pros: "Entertainment and food were not bad."
Cons: "The plane was an old aircraft, crew could have behaved more kind, and the plane’s seats need to be replaced they felt like sitting on cardboard."
Pros: "Crew was excellent food was good."
Cons: "sea food"
Pros: "All services"
Pros: "Crew and food"
Pros: "Got me from a to be"
Cons: "Just don't use Etihad"
Pros: "Crew was great, food was great, seat was comfortable"
Cons: "Couldn't check in online and caused me to miss my flight. Then made me buy new tickets"
Cons: "Poor food quality. When long haul involves 4 flights in total MUCH more variety is required. When the snacks are predominantly cheese based, then that's repeated x4 Entertainment was poor. Not enough comedy, not enough documentaries and again by the 4 th flight, well just try to sleep as you've done all the good movies"
Cons: "Etihad staff for borading at Toronto (YYZ) airport was rude and unpleasent. Always long lineups to get boarding card, they treat passengers like cattles and sheeps. Etihad airlines ground staff was very rude! Seats in the economy class of Etihad airlines are getting congested more and more every year."
Pros: "Transiet time"
Cons: "Smaller leg room than other airlines"
Pros: "Stewardess and stewards were courteous"
Cons: "Long and laborious boarding in DC and Abu Dhabi."
Pros: "They were strict about people changing seats to exit rows without prior permission"
Cons: "Food, cleanliness, boarding, timeliness, both etihad flights were late."
Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Pros: "US immigration was a breeze at Abu Dhabi. Online check in was not working. Abu Dhabi airport had a lot of options for passengers in transit. Flights were on time."
Cons: "Food was terrible on the flight. Baggage was not handled properly."
Pros: "Only I like the cabin crew. They were very nice and very friendly. This is the only thing I like about the Etihad Airways."
Cons: "More than 9 hour stay with no hotel & no food voucher before 16 hours flight . When I requested the customer service person he was very rude and with very bad attitude even the person was behind me he said the same thing. The food was very bad taste during the flight,coffee and tea had a very bad taste. Orange juice taste very bad too. No personal kit was given during the flight. Over all very bad experience. Please coney my comments to Etihad Airways."
Pros: "Seating was comfortable. Plane arrived on schedule."
Pros: "Good food, comfort, boarding"
Cons: "Flight crew not very polite."
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Cons: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Cons: "I was teared very bad while in Cochin Air port. over weight, was the issue, well I told them let me remove some stuff to reduce the weight. They didn't allow me to do that, made me to pay 200 $. didn't worth it . I was ready to throw some stuff in the trash.staff at Etihad Counter was arguing and show no professionalism end of the journey found my 2 pots were broken. Crew was nice ."
Pros: "Amazing food"
Cons: "The cabin crew never really heeds to your call sign requests. I clearly remember being in need of help but no one showed up for 45 mins starisght; I had to catch them when they were serving food."
Pros: "The staff was very friendly and the food was very good"
Cons: "The seats were very crammed"
Cons: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
Pros: "Get entertainment options."
Cons: "Food was mediocre."
Pros: "Enjoyable,normal everything"
Cons: "Tight seats"
Pros: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Pros: "Enjoyed my flight"
Cons: "All was good"
Cons: "Never got here! First foight never left."
Pros: "First time on Etihad. Would definitely fly them again if possible"
Pros: "Staff in airport was very helpful. Lounge was nice."
Cons: "I did get to airport a little early and found Etihad staff did not arrive until 6pm. Might be nice to have a person or two available for early arrivers like myself."
Pros: "I like the Menue idea. I like the service. The food was served frequently."
Cons: "I didn't like the flight. It was old and smelly. The crew was also not so polite. I asked them for Kids meal when i booked the flight but later in the flight it was not available."
Pros: "Crew, comfort and the service"
Cons: "Entertainment. Not enough movies and updated."
Pros: "All things good . No issues. Nice hospitality by crew"
Cons: "No fot rest support like other airways"
Pros: "Connection times and schedule."
Cons: "Middle of the day standing in the runway in the sun in the desert inline. That's boarding experience. Who cares for 3rd world traveller right !"
Pros: "Food could be better"
Cons: "Didn't like the food"
Pros: "Great cabin crew."
Cons: "Severely banged piece of large luggage to the point the handle doesn't even close. Noisy children, and such a filled flight that staff was having a hard time attending to needs of all passengers. Food areas were smelly as were toilets towards end of flight."
Cons: "appriciate co operative atitute of ground staff and crew"
Pros: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Cons: "The boarding and check in crew are terrible. They don't inform or check luggage policies during check-in and force you just before boarding to pay extra money for unknowing people. This was completely frustrating and terrible experience. If only the crew were knowledgeable and friendly. Customer service is really bad."
Pros: "Ground staff was courteous and helpful."
Air India The most poor service ever
Pros: "Seat was not at all comfortable. Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report."
Pros: "overall safety is good"
Cons: "media is not at all working and its hard on such long flights without media especially when you are traveling with kids"
Pros: "Service by cabin staff."
Cons: "1. Changing the boarding gate, 2. Pilot blabbering, 3. Landing."
Cons: "Management, flight was delayed and no information conveyed ahead. Later connections missed and no proper arrangements made on time for next connecting flight."
Pros: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"
Pros: "Food was very good"
Cons: "Boarding and chairs"
Cons: "They had not reserved my vegetarian meal and crew was very rude about not being able to serve my meal. Prabir"
Cons: "My flight from Delhi was at 4:40 in the morning they served us a Appetizer with no drinks no breakfast and few hours before landing in the morning they served dinner"
Pros: "Absolutely nothing."
Cons: "The flight literally stinked. I would have volunteered to donate them couple of air fresheners. Air India doesnt deserve to be in this business."
Pros: "Flight from chicago to delhi and the international conn to kochi was all excellent and seamless. I highly recommend flying air india if you find a last min good deal because then most seats are empty so you can stretch out and sleep."
Cons: "Probably earlier passengers messed up the tv console so the touchscreen feature was slow to respond but some of the movies were excellent on this flight"
Pros: "Well managed. Well serviced flight. And of course on time."
Pros: "Service, food, comfort"
Cons: "TV wasn't working in my seat and hence no entertainment"
Pros: "Comfortable seats"
Cons: "No entertainment, only Vegetarian"
Pros: "The staff were good"
Cons: "The flight was delayed No entertainment on flight No choice in food and drinks"
Cons: "The aircraft is small and understandable because short distance. When we boarded the aircraft got problem with brakes & AC. We have to be offloaded. We finally depart after 2 hours."
Cons: "Was taking flight from Newark. Did not expect to get stuck at Mumbai for 5 hours. No communication, no help, none of the A.I. crew were listening."
Pros: "Got upgraded to business so the experience was even better than expected"
Pros: "The flight time was only 13 hours from SFO to Delhi! With that I could overlook some minor issues. Crew was great."
Cons: "Food was ok though I have had worse airplane food in my time. The entertainment system needed a huge overhaul. Overall a great experience. I would do it again."
Pros: "Flight was on time."
Cons: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Pros: "The stuff"
Pros: "Direct Non stop flight and also timing to reach New York"
Cons: "Media player was not working"
Cons: "I was in the check in desk two hours before the flight time. I was asked to go for baggage scanning twice and that took almost hour and half. We had to rush with the kids and didn't get any assistance from the air India ground staff."
Cons: "Every thing"
Pros: "Food was decent in quality and quantity Check in was smooth"
Cons: "Poor on-boarding Pathetic quality of the aircraft No entertainment Will mostly never travel on this flight again"
Pros: "Flight was maintained okay On time Departure and Arrival"
Cons: "seats are not clean. food choices are not good toilets are not working properly amenities were not refilled on time crew service wasn't up to mark Audio on entertainment systems wasn't working all the flight really old Boeing flight"
Pros: "Staff was friendly. Flight was timely."
Cons: "Food made us all sick. Wish flight was closer to gate. Also, my tv was not functional the whole time - couldn’t even connect to see map of flight."
Cons: "To call itself a national airline is a disgrace. The overhead lights would not work, the sound did not work, the television did not work. The crew was notified as soon as we boarded, but no action was taken. Not even a sorry. This plane should have been retired in the 70's."
Pros: "Surprisingly DEL to COK flight and its crew were too good compared to SFO to DEL flight."
Pros: "Counter was very crowded with last minute arrival for some flights, check in desk diverted them to couple of counters for fast processing and kept general lane open for early checking for folks like me. nice job."
Pros: "on-time....no issues. Excellent cabin crew!"
Cons: "Less selection on english movies.... little wider, flat business class seats like other airlines have."
Pros: "Boy oh boy, the meal on this flight was delicious - I wish I could have had this earlier in life!"
Cons: "The flight attendants in this particular flight made it a point to act coldly towards the people in economy - I don't care too much for that - a simple smile goes a long way, but there were none. The plane was doing "final call" for boarding 50 minutes prior to the departure time so we rushed to the gate. Once on the plane, we waited uncomfortably for roughly an hour before taking off."
Cons: "The food was bad though i traveled business class."
Cons: "bad service by crew flight is late all the time no regrets by air india"
Pros: "Crew attentiveness, boarding in transit and food were exceptional, and first class!"
Cons: "The comfort of the Air India first class seats was not first class and may benefit from an additional mattress because I think the seats have been worn out too much."
Pros: "New flight, good food, hospitality"
Cons: "No tv"
Cons: "Flight delayed by 3 and half hours, no explanation provided. My chosen seat assignment changed and reassigned to the back of the plane. There is a reason we preselect our seats. Entertainment system did not work. Reading light did not work."
Pros: "Flt was on time. It was enjoyable.."
Cons: "Lost my sleep !!!"
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Cons: "Flight was delayed by 7 hours. Connecting flight arrangements we're not made promptly. Poor response"
Pros: "Overall - Good Especially timing of departure and early arrival. Food was good. Cleanliness was satisfactory."
Cons: "The boarding process at Mumbai was not good. 1. An additional security screening at the gate was chaotic in a crunched space. 2. Boarding was not done row-wise 3. Some senior citizens had to wait in the long line where as some passengers were given a preferred treatment (not sure if it was for business class; there were no such announcements though) 4. The headset in AI 191 (seat 5A) was not working, making the entertainment part non-exisiting."
Cons: "The entertainment system was broken for the whole right side of the plane. This is horrible for a 17 hour flight."
Cons: "I arrived 2 hrs before floght departure. They first issued me a boarding pass; then there computers got stuck for a while. The guy at the counter couldn't get me a luggage label; then announced the flight was overbooked, took back my boarding pass and then tore it up. Told me my seat had been assigned at another counte to a family. He sent me over to another counter where no one told me anything for gala an hour. Finally they told me I had no option but to take the next flight at 500am. They put me up in a trashy transit hotel, made me wait outside in the heat for another half hour for the transport to the hotel. Will never fly Air India again if I can help it. Everywhere you see a lot of air India officials but only on in ten appears to know his job. Very unprofessional, incompetent, customer unfriendly. What a pathetic airline. Btw the frigid provided is a meager vegetarian buffet at a restaurant which is a few blocks away from the transit hotel."
Cons: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
Pros: "I came home safely"
Cons: "Not enough food. No tv or in flight entertainment. No wifi"
Pros: "Food and respect for passengers"
Cons: "It was all fine"
Pros: "Overall it was good. Cabin crew, punctuality."
Cons: "You did not offer the 50% discount meant for senior citizens provided by Airindia. Pls do the needful to refund that amount to me."
Pros: "Checking process was easy.Staff was courteous"
Cons: "Flight announcement was poor need to change speakers"