Flightl was good and on time. Only problem was the quality of the air in the cabin,didn’t appear to be clearing the air circulation.
Flightl was good and on time. Only problem was the quality of the air in the cabin,didn’t appear to be clearing the air circulation.
They lost my baggage on my connecting flight and we’re an hour late so I nearly missed it
Thankfully not a full flight so although my headphone jack wasn’t working 100% on my window seat, I was able to move to the aisle seat. Food was fine, nothing great but tasty enough. Crew were friendly and made enough rounds. Always have a decent experience with Aer Lingus
Always find Aer Lingus reliable and good value for money. Food on this flight was pretty basic and the headphone Jack at my seat only worked for one ear. Little disappointed in movie selection, limited on recent releases. Staff are okay - but I always buy a cheap ticket so not like I expect first class opulence anyway!!!
Boarding was so quick, flight was ahead of time which is great and the pilot spoke clearly and was letting people know everything, amazing, love travelling with you 😊
Great hospitality and service! Seats could always be cushioned better.
The vegan meal was pretty horrible tasting and the staff did not bring me breakfast and no coffee and asked. the connecting flight from dublin to bristol was much delayed.
It has nothing to do with Aer Lingus and everything to do with Frankfurt airport. There eere no visual displays of the flight destination at the gate. They kept changing our gate with semi audible public announcements and eventually I was at the wrong gate and my flight departed from the other gate.
.Ealing could have been better but no complaints on everything else
Misleading instructions for check in. Although I did virtual check in and was instructed to head to security, once I was at security, they told me to go back to Play ticket counter and get paper tickets. Also, beware that Play doesn’t participate in TSA PreCheck. I didn’t know that, despite entering PreCheck info when I purchased the tickets. I wasted time in the TSA PreCheck line as well. So we had two setbacks at check in.
It's a budget airline, so forewarned is forearmed. Yes, you pay for everything like carry-on, checked baggage, seat selection, but that's becoming the case with major airlines. Bringing your own snacks and entertainment on board is highly recommended. It's no frills, but the crew, the plane and the flight itself was great. If you want pampering go for a larger airline. If you just want to get from A to B in comfort and safety, Play is a great choice.
It is a low cost airline. Staff are courteous. There is no entertainment. Food is purchased.
Upon boarding, the people at the gate were extremely rude, there were no outlets on a 6 hour international flight, there was no entertainment, all food and drink was purchase only (even snacks), and my seat reclining function was fully broken. The only redeeming quality was the flight attendants were extremely nice. This was by far the worst flight I have ever been on in my entire life
I don’t know how international flights can’t have media screens to keep people entertained for the long flight. Ugh.
Typical experience for budget airline. Boarding from KEF required bus transit from the gate to plane, so if you had "priority boarding" it was useless as it was simply a free-for-all when getting off the bus. But still no issues with getting our luggage into overhead bin so not really a problem.
Was very apprehensive about flying Play, but the flight was fine. Nothing special, nothing horrible. Fair price to get from New York to Iceland.
I wasn’t able to check in online the day before or the day of because their web configuration or business model idk. I arrived an hour early and check was closed and there was no one around to speak to and eventually was told there was no possible way to get a digital ticket despite I had no luggage to check and would have easily made it through security to boarding and had to pay for a new ticket for $330 ontop of the $169 I spend for the ticket and then I missed my rental car for $305 because I only arrived at midnight instead of noon that I was originally intended. All booked through kayak. I hope there is some kind of insurance from kayak because this was totally preventable had I not been blocked by play air from getting my check in and plane ticket.
The staff was very professional, the places very clean. The legroom was a little bit tight but so worth the price of the flight. Very pleased! Next time, I want to book a stayover to explore Iceland :)
The boarding process was easy, the crew was friendly and the flight was very smooth. There is a limited menu the food was tasty, but you have to purchase everything. The cost of the flight was very reasonable but everything such as baggage is extra.
One small complaint: people in economy frequently were coming through the curtain to use the saga lavatory.
So Iceland Air is one step above Spirit Airlines. They do not feed you unless you pay for it or are in Saga Class. So, bring your food. They have a drink service, but it's in a large Dixie cup. Ask for the can, that is the only way you'll get a real drink. Also, we missed our connecting flight so they put us up in a flea-bag motel. Don't get me wrong, the staff was nice and friendly, however, there was no shower gel or shampoo in the hotel. We have to go to the corner store to pick some up. The room was not in great shape. Holes in the bathroom, a badly repaired ceiling in the room. The window was warn out. So, you get the just of how bad it was.
On time and crew were good. Our seating arrangements in biz class were messed up, separated us as a couple and bulkhead seating not good for long legs.
The boarding was fine , staff nice. Seats are always so awful on every plane. They need to make more room for passengers. Although Air north does not have televisions,, every airline should model the experience of flying with them. . Small meal , drinks, and a warm cookie. It’s a lovely airline with very friendly staff and I always look forward to flying with them.
The boarding process in Toronto bad as they share space with domestic flights and when those domestic flights come in you are locked out behind closed doors until they are done and then its a mad rush to get your boarding gates and board. This is not so much due to Air Canada but with the GTAA, but Air Canada could use different gates especially early morning in order to prevent such travel angst.
Bye portaction for cancelation , when you want to change date, you have to cancel And pay 20% as cancelation. To lose as cancelation!!! Upsell airline!!!!!!!!!!!
Terrible quality wifi and they charge a lot for it. They nickel and dime you for everything.
The flight is very short, may be a little snack can be offered
Not happy with Air Canada . Flight was cancelled got the run around trying to get another flight that was direct none to be found ended up going to Denver then onto Austin adding 7 hours to our trip. Was travelling with some one who had walking issues that’s why we were happy to have a direct flight then it didn’t happen adding more stress on her
Over 4 hour delay in departure. Aircraft and gate changes. Problems loading cargo. It was a mess.
The food on Rouge is mediocre at best. The inflight entertainment did not work for me. I am technically oriented so there must have been an issue with the Rouge wifi network. I used my phone and downloaded content.
Bad. Staff needs training on hospitality. I was on emergency flight and being s vegetarian had no food served. Air Canada should carry at least additional neutral trays of food.
I wish there had been more seat options...when I tried to book, there were only.middle seats available. Do travel agents get first pick??
The special meal was not correct. But the female stewardess who handled the problem did such a good job correcting the issue. She deserves recognition for understanding and providing customer service and having patience.
My school age daughter was not sat near me. We left almost an hour late. Therefore arriving late and missing another flight. Since it was not a connecting flight there was nothing Lufthansa could do about it. After the selay in take off and arrival we waited almost an hour for baggage claim. There was zero concern for my inconvenience. I asked if we could insure being seated together on the return. They stated no because we booked through Kayak. I typically love Lufthansa. This was very disappointing.
More room would have made things better as would a better gate waiting area and some complementary food (like a breakfast sandwich) and some complementary juice. It was 6:30 AM after all. Our connecting flight from FRA was delayed causing us to miss our connecting flight in Chicago, which was further delayed, thereby getting us home 5 hours late. Frankfurt airport is a bad airport in my view. They should study MSP.
Our transfer from one Lufthansa flight to another at Frankfurt airport was horrible - it was a tight connection with a long walk between gates and our first flight was delayed so we had to sprint the whole way and ask people in the border control line to let us ahead of them. We just barely the flight and were exhausted. I do not recommend a short connection in the Frankfurt airport.
Good experience. Food was great and passengers helped rearrange seats so our family could be seated together
Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.
I got an email from Lufthansa saying that because the flight was full, I could check my cabin bag for free. When I tried to do that, I got charged $75 because it was 'overweight'. Other people who did not check their bags didn't get their bags (that were much larger than mine) weighed. Nor were they denied boarding. This is a scam, right? Expect to see this review EVERYWHERE!
Great seats assigned and comfortable, movies are good, food is delicious, great experience. No delays and they prioritize boarding children with parents which is plus.
Unfortunately, the flight departure was delayed over one hour due to the aircraft used arriving late. Boarding was tedious because of the transit bus taking us to a remote area of the tarmac. Once aboard the crew was very accommodating and did well under more stress than usual. Turbulence caused a delay in meal service. Flight Attendant Anson was very helpful, respectful, and attentive to me and others around me. To be very clear, this was a code share flight on United, UA 181. They were very clear to us all to let those customers with a shortened layover time to their connecting flight to be allowed to exit first.
they canceled my flight and we’re absolutely atrocious and helping me rebook