Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Wifi wasn't working on one of the UA flights after boarding.
Leg room was lacking. Legs crammed into seat in front.
T hey did a great job. Flight was on time .
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
The seat is too hard and my back and bottom are having servers pain
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
Great crew, friendly. Found the trip long just sitting with no onboard entertainment
lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints
I had purchased a ticket that allowed one check bag yet I was still charged for my bag! the lady at the ticket counter was rude and condescending.
Flight delayed 3 times due to maintenance (on exact same plane that had just brought us from Boston to Miami). Eventually changed to a different plane and gate.
Flight was on time and luggage arrived undamaged. My main complaints revolve around comfort. The seats were very uncomfortable. We were unable to sleep as a result. The entertainment offerings were all on the wifi. Who wants to watch a movie on their phone? The flight staff did the best they could with what they had to offer, which was just little snacks and soda, etc. My Delta flight was a much better experience in contrast.
It was my fault choosing the seat nearest the entrance but it was ok.
this flight was vanilla… boarding went fine, crew was fine. Sat on the plane, delayed, for nearly 30 minutes. The seats are terribly uncomfortable.
There was a delay due to mechanical issues that took an hour for the person to show up to fix it. It made me is my connecting flight. The plane itself was very cold. Besides that the flight crew were all great.
Unfortunately we had turbulence because of the weather and when we were about to land in Miami, the pilot brought the aircraft quickly up because another plane was in its way. The pilot was remarkable however we weren’t told until we started our second descent. Our flight was GOOD
Both flights were delayed. One by an hour and the other by 1 1/2 hours after boarding.
less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights