ZRH - YTO

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ZRH — YTO
21 Jan — 28 Jan1
Return
1 adult
Economy
0 bags
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Fri 21/1
Fri 28/1

Good to know

Low season

May

High season

December

Average price round-trip

C$ 778

Good deal round-trip

C$ 671

Good deal one-way

C$ 274
Best time to beat the crowds (22% less expensive on average)
Most popular time to fly (31% more expensive on average)
(avg. price over the last 2 weeks)
or less
or less

When to book flights from Zurich to Toronto

Estimated round-trip price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for C$ 274 or less one-way and C$ 671 or less round-trip.
  • The cheapest flight from Zurich to Toronto was found, on average, 51 days before departure.
  • Book at least 5 weeks before departure in order to get a below-average price.
  • High season is considered to be November, December and January. The cheapest month to fly is May.
  • Morning departure is around 44% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for booking flights from Zurich to Toronto

Top 4 airlines serving Zurich to Toronto

Scores according to KAYAK customer reviews
7.4
Aer LingusOverall score based on 6125 reviews
7.6Boarding
7.2Comfort
8.0Crew
7.1Entertainment
6.8Food
Airline reviews
Pros: "Due to a hurricane, I actually missed my original flight date, but Aer Lingus allowed me to rebook (2 days later!) at no cost, which was really great of them. Absolutely no wait at check-in and very good service there. Got window seats on both legs of flight, with no one in my row. Meals on first flight leg were very good. Crew did a good job and made me confident of their work. Both flight legs arrived early. Everything went well. Very good airline - I will certainly fly with them again."
Cons: "It seems that there was no snack or beverage on the second leg of flight (ca. 3 hours), but I probably just slept through it. Price seemed high for this route and season, but it was much better than any other airline: flying has become expensive in the COVID era. But Aer Lingus keeps us moving ahead. Great job!"
Read more about Aer Lingus
Pros: "Due to a hurricane, I actually missed my original flight date, but Aer Lingus allowed me to rebook (2 days later!) at no cost, which was really great of them. Absolutely no wait at check-in and very good service there. Got window seats on both legs of flight, with no one in my row. Meals on first flight leg were very good. Crew did a good job and made me confident of their work. Both flight legs arrived early. Everything went well. Very good airline - I will certainly fly with them again."
Cons: "It seems that there was no snack or beverage on the second leg of flight (ca. 3 hours), but I probably just slept through it. Price seemed high for this route and season, but it was much better than any other airline: flying has become expensive in the COVID era. But Aer Lingus keeps us moving ahead. Great job!"
Pros: "Indeed the crew was amazing!"
Cons: "Nothing. It was all good!"
Pros: "Comfortable seats!"
Cons: "Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes"
Cons: "Transferring to another airline that was “serviced by”. British Airways ended up being 2 hours of stress, confusion and running to our gate. This should be made apparent while booking. Had to go through security 3 times in Toronto."
Cons: "Crew could have been more interested. Seat could have reclined and gone upright properly."
Pros: "On a 7 hour flight you want comfort. It was so smooth and easy. Watched movies, read, just relaxed. I've flown with Aer lingus before and it was just as amazing. I will ALWAYS use Are Lingus when I fly to the UK or Ireland and Shannon is a Gem of an airport. Most amazing airport I have ever been to!"
Pros: "Nothing.....never made the flight....due to multiple flights delayed. My family and I had to be rerouted which caused us to miss our flight home from LAX."
Pros: "Got a free seat next to me."
Cons: "Plane delayed at one airport and again for 15 agonizing minutes at Dublin as an Aer Lingus ground crew forgot to turn on a parking indicator according to the pilot. Then nearly missed connecting flight made it by running. Nobody would allow someone to move faster through lines for a connecting fligh"
Pros: "The crew was good"
Cons: "I didn’t like how I prepaid for my window seat & ended up with a different seat in the middle"
Pros: "Crew was amazing. Polite and friendly."
Cons: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."
Pros: "the seats were comfortable, boarding systematic and the crew were polite and helpful"
Pros: "Flight on time"
Cons: "Upon check in Dublin there was only one attendant at the check in counter in business class. Had seat assigned when I booked the flight and check in counter gave different seats so was not sitting beside my husband."
Pros: "No issues at all."
Cons: "No issues to report."
Pros: "I liked the variety of movies/television series shows that were available and having USB charger at every seat. Also liked that they gave headphones free of charge as well as pillows and blankets."
Cons: "The seats were fairly narrow and I had the unfortunate luck of having a mechanical box at foot space taking away half of it. (on the previous flight there was no box and foot space was fine). On this journey I was sitting on the aisle being constantly bumped by the crew moving up and down the aisles. I’m not a big person and wasn’t in the aisle however, on the aisle opposite me was a bigger person. The crew were constantly moving to avoid that person and hitting me. Expect tight seating and narrow aisles."
Pros: "First experience flying business class -- and Aer Lingus has it down to a science! Great food (maybe too much actually!), friendly attendants, great service -- and the most wonderful pods that allow you to lay out flat for a snooze, complete with duvets and pillows."
Pros: "Super friendly staff"
Cons: "Flight left late and landed over 45 minutes late. No support for those that were left late for connections and no allowing those to de-board first. No Aer Lingus staff in the airport when the luggage screw up from Madrid was discovered."
Pros: "I like there systems of getting people on and off -- it's efficient and easy. I like the price."
Cons: "We were jammed packed in; no water or beverages; and no entertainment ... an old aircraft."
Pros: "Good friendly service. Nice aircraft. On time departure. I would travel with Aer Lingus again."
Cons: "Food was not good as compared to other airlines. In my case, there were no outlets to plug in a laptop cable so that I could continue to work."
Pros: "Plane was clean and comfortable, Entertainment was good, crew was friendly"
Cons: "You now have to pay for beer and wine and a long haul flight on a major carrier…"
Pros: "They had vegetarian options for food."
Cons: "I couldn't check in until I got to the airport so I was stuck in a middle seat. Boarding went smoothly but we sat on the run way for an extended period of time. The screens weren't working for the first 45 mintues and when they were finally reset the movies kept skipping which made it unwatchable, the 7 hour flight from hell."
Pros: "Didn’t feel cramped like on the Air Transat flight to Dublin. The food was quite good and they had a great selection of movies."
Pros: "Everything really"
Cons: "That aerlingus doesn't offer a refreshment and a snack. All other national airlines do so.."
Pros: "Crew was courteous and efficient."
Cons: "Boarding was comical. This was the one place in the airport where there is no attempt to establish a queue area. I don't get it. Plane audio for pilot and crew announcements was poor. Nobody could hear what was being announced. Entertainment audio was very poor - which on a long flight can make a big difference. Even tried my own earbuds and it did not help."
Pros: "You lost myluhgage. I have no clean clothes to ware"
Pros: "Having had bad experiences with Aer Lingus before, I was hesitant to book with Aer Lingus again. But sadly, I was booking this flight last minute and had no other option. The route was Dublin to Calgary, via Toronto. I left myself plenty of time im Toronto to clear customs as I know it can take a while. The day of, the flight ended up being 1.5 hours longer than usual due to headwinds, leaving me with only 2.5 hours in Toronto. I ended up waiting 2 hours and 15 minutes for my bag and missing my connecting flight (my sister who was also on the same flight received hers in 30 mins and made the flight). Westjet was wonderful and put me on a later flight but Aer Lingus didn't have any assistance for me."
Cons: "Aer Lingus lost my sister's luggage going to Ireland and never contacted my sister once the luggage was found. She only received it the day we flew back to Calgary. Poor customer service when inquiring about the bag, no compensation for necessities purchased."
Pros: "They really did a great job, kept us informed about what was going on,staff was quick, organized and pleasant. I have to say, best food on a flight that I have had in a very LONG time,!"
Cons: "There were 3 travelers in our family and we were not seated together. I assumed the flight was full but to our surprise there were empty seats that would allow us to be together. Serving of meals and drinks were slow although the food was better this time compared to our Chicago to Dublin trip. Movie selections were poor."
Pros: "Best meals I've ever had. Front facing sleepers are easier to sleep in than the diagonal configuration."
Cons: "Connections within Europe have no business class. It is actually a worse experience than Air France and Lufthansa."
Pros: "Time of connection"
Cons: "Was a bit dirty between sits"
Cons: "did not provide cover outside when boarding plane. luggage was not transferred and took over 36 hrs to retrieve even though there were multiple flights same day."
Pros: "Every seat had it's own t.v.; however, the movie selection was limited compared to the British Airways flight we took to Dublin. We were served a meal that did not require an additional fee which was great, but the taste was so-so. The crew was competent and pleasant."
Cons: "The entertainment (movie) selection was not that great."
Pros: "The shepherds pie was excellent !"
Cons: "Boarding was very slow and not well organized therefore all passengers were trying to find their seat at the same time. No pillows or blankets available. The entertainment system has not kept up to date. Poor reception and old movies. My new case was damaged that can't be repaired on route from Heathrow-Dublin-Toronto Aer-Lingus is no different from any other airline that fly across the Atlantic - too bad"
Pros: "On time departure and early arrival. Friendly cabin staff. Captain kept us informed of our position without being intrusive. Comfortable seats and reasonable legroom in coach."
Cons: "Wasn't able to check in online, but my wife could, and we were on the same reservation."
Pros: "Friendly efficient Staff. On time baggage both in Zurich and in Dublin almost literally as I got through passport controls. So I could not have asked for better."
Pros: "Very clean. Seats are comfortable and food is good."
Pros: "Food is poor!!! The vegetarian meals have no flavor"
Cons: "I didn't like the fact that I was skipped the first time they came around with drinks. It happened on our way to Europe and the way back. I did not appreciate that."
Pros: "Crew, speed, ease of security at Cork"
Cons: "The lady in 1C who turned her phone on as soon as we hit the British coast"
Pros: "I liked the level of concern the crew had for making sure we didn't miss our flights after severe delays in Amsterdam."
Cons: "I didn't like the security process. It was redundant and not well thought out."
Pros: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Cons: "Crew did not smile. They did their job, but did not seem to enjoy it."
Pros: "I got home"
Cons: "Lingus lost my wife and my luggage along with 20-25 other passengers. It took two days to get out baggages back and cost me a bunch of money, time, headache & hassle."
Pros: "See above"
Pros: "good crew"
Pros: "The entertainment choices were good."
Cons: "The meal served was disgusting and the sound on the cheap headphones was so poor it made them unusable."
Pros: "Pleasant crew, efficient boarding, comfortable seats. Food was good as was the wine I purchased."
Cons: "First set of earphones didn't work properly. Second set was better, but sound quality was still weak. Had dual prong outlets, so couldn't use my own. Entertainment offerings were decent, but not great compared to other airlines."
Cons: "It took so long to get bags on the carousel it eliminated any extra time the pilot gave us in getting to the airport quickly."
Cons: "We arrived in Toronto from Dublin to get our connecting flight with two very tired children and were told by Air Canada that our connecting flight was never booked by Aer Lingus. We were told that the flight we were supposed to be on was full and there was no flights until the next morning. To top it off Air Canada could not locate our baggage and we were told to wait around and check back every half hour. If was past two in the morning Dublin time and our kids were exhausted and fell esleep in the airport. We could not wait around any longer with exhausted children so we booked a hotel and took our kids there without our luggage. Our kids were crying because our baggage was lost and thus was a shitty way to end our vacation and my birthday! Would not recommend flying with Aer Lingus or Air Canada. Horrible service."
Pros: "Lunch was actually ok!! Decent recognizeable tasty chicken is what I chose. Crew was ok, not so friendly, looked stressed actually."
Cons: "Flight was delayed- we left about 45 minutes late but landing in Toronto, it took about 2 hours. Luggage took forever. It took forever to disembark. Customs immigration was a walk through no lineup. Changing flights in Dublin was stressful too - having to line up for passport control when I only had 50 minutes for changing flights. Original flight was delayed, then it was a long walk from one end literally to the other end, then passport control!!!! Although flight was really cheap, I'm n sure I'll use them again. All the flights took forever to disembark, to take off. And the washrooms smelled!!!!"
Cons: "Check in was not working on line. Very frustrating."
Pros: "The crew"
Cons: "Food on bord"
Pros: "Late flight out of Zurich, crew not helpful in advising me how to make connection, missed connection, lost bag, airline staff didn't seem to take me seriously when I said I was worried my bag would be lost."
Cons: "See above. Will try to avoid IcelandAir at all costs from now on."
Pros: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Cons: "Schedule seems to mean there is always a shortage of time to make connections."
Pros: "Washroom was very clean."
Cons: "It was really cold in the plane. Crew was not friendly. Only drinks were served. Crew forgot to let me in earlier (preboarding) no English subtitles or captions!"
Pros: "Crew is great. Comfortable seats."
Cons: "You have to pan ahead because there’s no meal or even snack service, and items available for purchase on board are quite limited."
Pros: "I was able to get from Iceland to Toronto, so essentially they were able to fly the plane."
Cons: "I have been flying many different airlines for many years and have a decade plus of travel experience, so this negative review is something I’ve hardly ever done as some background. We left over an hour late to start off with. They took 1.5 hours to offload our luggage. Avoid at all costs."
Pros: "The crew always friendly"
Pros: "Early arrival"
Cons: "Long walk in Toronto airport to leave"
Pros: "the time went really fast"
Cons: "somewhere on the itinerary clearly that food is not included in the ticket"
Cons: "More time between connecting flights. 50 minutes is not adequate to deplane, run through the airport to find your gate and board the next plane. There is no opportunity to use a restroom, nor get food. They need to do a better job staying on schedule. All four flights I was on took off late."
Pros: "Threat crew. Nice. Professional. Deal with passengers well when they tried to get there full luggage on board when it was not ok to do so."
Cons: "Nothing"
Pros: "Same as other comment"
Cons: "Same as other comment"
Pros: "The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice."
Cons: "My first flight was over 50 minutes late. Since I only had 1 hour and 5 minutes to begin with to catch my connecting flight, this forced me and several other passengers to do a mad sprint through Kevlavik Airport. We made it to the gate drenched in sweat and gasping for air - not a pleasant experience. There was also no time to use the airport restrooms or refill my water bottle. The cabin crew on the first flight completely ignored the fact that we were this late - there were no announcements about flight connections, or even an update as to that we were running behind at all. This should have been handled very differently. (Also, general pet peeve: They give you no food whatsoever, even for transatlantic flights, and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.)"
Pros: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Cons: "Slow, delayed boarding, with bus to the plane and stair walk up."
Cons: "Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again."
Cons: "When I booked this last year, I did not realize that Iceland Air did not include food on an international flights as it had done several years ago when I flew this airline. Crew did not do much with service."
Pros: "Helpful ground staff Luggage didnt got lost Included luggage on ticket"
Cons: "Delayed take off due to some air show in zurich. Not icelandiair problem. No snacks included even peanuts Not much movie - old movies shown"
Pros: "LOVED HAVING FREE MOVIES."
Cons: "$5 CHARGE FOR CHEAP EAR PHONES."
Pros: "I liked the service and the entertainment."
Cons: "There was not snacks included and you have to paid for the headphones."
Pros: "Boarding was efficient and quick."
Cons: "Only drinks provided. This is the first international flight I have ever been on that provides no snacks or food unless you buy them."
Pros: "The plane and crew are great!"
Cons: "A bit disorganized with boarding is my only complaint."
Cons: "No air nozzle on Zurich to Iceland leg"
Pros: "The crew was very friendly and professional. Flight was safe, on time and turbulence-free."
Cons: "No meals!! In the air for a total of 8.5 hours with an hour in between flights (running to our connecting gate) & they make you pay for a meal!? Didn't even offer snacks!! Book directly on their website or you won't be able to choose your seat. They say you can check in 36 hrs prior to international flights, but I wasn't able to until 24 hours prior. When our checked bag was over weight limit, we were told we'd have to ship it as cargo; when asked how to do that, we were told it 'wasn't their problem'. Luckily, we had 2 other bags that we could redistribute contents, as there was a total of 3 of us traveling together. Not impressed with company customer service. Flight crew was great."
Pros: "Nothing."
Cons: "The flight was over an hour late, and at least half the plane had connecting flights within a short time span. Despite that, the airline made next to no effort to load the plane quickly, communication about connecting flights was extremely poor. I literally would have made my original flight if the attendants had moved at even remotely a reasonable speed."
Cons: "I wasn't able to contact Icelandair through their costumer services, calling was basically impossible. Since I booked my flights through KAYAK, I couldn't purchase baggage on Icelandair's website and turned out could only do that at the check-in counter which I had to pay more for an additional checked baggage. It was very unreasonable."
Pros: "they have USB ports for cell phone charging."
Cons: "They do not provide any food or snacks at no charge. No headphones provided either."
Pros: "cleanliness and attitude of the crew were aweomse"
Cons: "video screen should include games to pass the time"
Pros: "Efficient, not too uncomfortable. I would fly them again."
Cons: "Needed more food choices."
Pros: "Comfortable seats, great and smooth fight"
Pros: "I liked the price of the trip. I only had one issue, and that was not knowing that I had to pay for the luggage. I had a backpack with me and I also had a 21 pound suitcase. More in new work I was told that I had to pay $95. But that was my fault because I did not do the reading properly."
Pros: "The flights were very close to on time. The flight was good and the service was excellent!! Leg room was good and tv screens bigger than average. Airport efficiency in Keflavik is very good."
Cons: "No complaints."
Pros: "Plenty of movies and entertainment"
Cons: "Had to pay for food."
Pros: "The staff is very friendly on board and the overall flight was very pleasant."
Cons: "Boarding in Reykjavik was slow and very congested."
Pros: "Leg room and service. Entertainment system is excellent!"
Cons: "I liked it all"
Cons: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."
Pros: "Efficent crew and flight on time"
Cons: "It's my understanding that Iceland Air has WOW! airlines as their budget entry. However, Iceland Air has no free food/snacks for a flight that is 6 hours long. So what more do they take away from the customer for the WOW flights? They should at least offer snacks on a flight/airline that is not advertised or priced as a budget flight"
Pros: "Legroom is quite good"
Cons: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."
Pros: "Clean airplane, comfortable seats. Pleasant, courteous and professional crew. Excellent in flight food services and entertainment."
Cons: "Plane take off delayed at Newark making us late for connecting flight to Zurich at Reykjavik. Although we made the connection and the plane was held, it made the transfer very stressful. I believe that the delays were caused by Newark ATC and not the fault of Iceland Air."
Pros: "price"
Cons: "not enough liquids/beverage service"
Pros: "Greenland. Always get a window seat. Fantastic."
Cons: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."
Pros: "Fast service onboard. so many flight attendants!!"
Cons: "Some menu items weren't carried on this flight. Oh yeah - as I peep at reviews below - Reykjavik airport is super chaotic around departure gates. Probably wasn't built to accommodate the masses and endless international connections. The backlog of travelers is likely caused by another carrier who is known for delayed departures and arrivals."
Pros: "The bottles of water, friendly staff, entertainment selections, and the aurora borealis lighting."
Cons: "A little crammed seating in economy."
Cons: "I understand that businesses must expand, and that is no different with the Keflavik airport. In routing passengers through the airport, there were listings for Canada/UK, and US/All Passengers. It was unclear whether this signage was meant for "flights" or "passport." It was actually for "flights" meaning, if you are taking a flight to Canada, use this line; for US flights, use that line. However, many people, myself included, mistakenly assumed that the signage was meant for passports, in other words, US passport holders use this line; Canada/UK passport holders, use that line."
Pros: "Saga club was clean and fairly good."
Cons: "Inflight food was not good. Business class leg room was kind of tight"
Pros: "Courteous stewards on board."
Cons: "This was a 5 hour international flight. The only food offered for free was a glass of juice or tea/coffee. I've never had this happen on an international flight!"
Pros: "The crew was friendly and professional. Seats comfortable enough. I like flying through Iceland. Nice change."
Cons: "I wish I had booked a couple of days layover."
Pros: "Price, safety"
Cons: "Small terminal Bussed in and out to planes No free snacks"
Pros: "We got the emergency exit row so we had lots of room on one leg of our trip. The newer planes were nice, clean and updated. The staff was friendly. Entertainment was nice to have! The price was right! Boarding and take off was quick and efficient!"
Cons: "We had an older plane on the way back and the Entertainment wasn't as great. I didn't like that we didn't have complimentary drinks like other international flights, but that's the con of a cheaper flight. Our flight was delayed each way, but even with the hour layover we still made it."
Pros: "Good customer service"
Cons: "Need more food choices"
Pros: "The flight left on time, was comfortable, and we de-planed quickly."

this airline is junk. first class is awful. boarding procedure was double awfully. we were standing in line for ever for priority boarding.

Cons: "A good team. They all made good efforts. Just fine"
Pros: "Food"
Cons: "I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!"
Cons: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Pros: "All services were very good."
Cons: "Overnight sleeping in extended seats in Business Class were cramped."
Pros: "Horrible service"
Cons: "Nasty people"
Pros: "Tap was great for the long flight"
Cons: "Punctuality"
Pros: "Great Crew nice plane"
Cons: "Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive"
Cons: "There was a group of Swiss passengers very noisy and crew did not asked them to behave."
Pros: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Cons: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
Pros: "The crew was generously serving me and the price was more reasonable than any other."
Cons: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."
Pros: "Punctuality, service and confort"
Pros: "Not much"
Cons: "When TAP couldn’t get me to Lisbon in time to make my connection they added a flight to Madrid where I waited until 16:00 to fly to Seville. I talked to several TAP representatives and none were helpful or apologetic and they offered me nothing for the problems they caused. I missed my only day in Seville due to this. This trip turned out to be a disaster."
Pros: "Service and food."
Cons: "We did the extended layover to experience one night and one morning/afternoon in the city. A 2 -1/2 hour delay took away our chance to see the city at night."
Pros: "Great experience overall. The food was good and great selection of movies and TV shows."
Pros: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Cons: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."
Cons: "Entertainment"
Pros: "Good service, nice meal."
Cons: "No USB ports or movie choices. Entertainment screen very small."
Cons: "Lost luggage. Late arrival. Had to run."
Cons: "Bags didn’t arrive"
Pros: "Staff were pleasant"
Cons: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."
Pros: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Cons: "Entertainment system was wonky throughout most of the seven hour flight."
Cons: "No air conditioning. Lots of apps didn’t work on the entertainment device."
Pros: "Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários."
Cons: "Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)"
Pros: "Food was ok"
Cons: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Pros: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Cons: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."
Pros: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Cons: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."
Pros: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Cons: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."
Pros: "the crew"
Cons: "the flight hours."
Pros: "Hot food and real utensils Good entertaining selection Very nice staff"
Cons: "Everything went well."
Pros: "Great service, great comfort, great food and early arrival"
Cons: "The flight was delayed."
Pros: "I did like the crew and food were great!"
Cons: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Pros: "Overall flight was smooth and crew seemed nice."
Cons: "Flight was delayed leaving Boston due to an ac problem. In the end they got it squared away but we sat on the plane for an hour at the gate with absolutely no air flow and it was pretty uncomfortable. Feel as though they should've come around and gave waters, etc to passengers. Also could have improved the selection of in flight entertainment, not many offerings"
Pros: "It was all ok"
Cons: "I took 3 TAP flights while in Europe, and they were always late!"
Pros: "No reason given, just wouldn't let me check in online."
Pros: "Everything was good"
Cons: "I enjoyed flying with tap"
Pros: "Plane wasn't fully booked so the seating was more comfortable."
Pros: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"
Cons: "Overbooked the flight by 20 people and split up our group of 4 traveling together. They gave 3 of us tickets and then told my dad who is the least experience traveler that he doesn't have a seat because he didn't check in online even though we were at the airport 2 hours ahead to check in. Paying $1000 for a ticket and then being told you don't have a seat is absolutely unprofessional and rediculous. We were traveling home from europe and had 2 other connections we had to make. After 3 hours they were able to transfer us all to another flight back to the states and then lost my dad's luggage. Horrible experience! Will not travel TAP again!"
Pros: "+ quick and easy flight + Snack was okay"
Cons: "- Difficult to find TAP to get boarding pass. The boarding pass is necessary for Wifi in the airport."
Pros: "Nothing"
Cons: "They wouldn't let us on our flight when we got the 45 minutes before our flight. It was horrible."
Cons: "Excessive baggage fees on 2 connector flights TAP BUT TICKETS BOUGHT SEPARATE."
Pros: "Offered food, left on time, arrived on time. Seat next to me was empty."
Cons: "Turbulence, only one check in line at the gate."
Pros: "None"
Cons: "It did not included luggage cost which means i had to pay additional cost. You SHOULD state it in booking pages (NOT LINK). If i knew it i would never use TAP. I found direct flight, cheaper. I want you to pay back."
Cons: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."
Pros: "Nice crow"
Cons: "We spent about a half hour waiting to take off"
Cons: "Oph, I wish I had better things to say about this airline! The person who signed us in for our first flight did so as a "no show" (we didn't know this at the time). That flight was delayed (they didn't have enough room in the plane for luggage and were scrambling to put things below). Once we arrived in at our second location, we sprinted through the airport but arrived at our gate with 10 minutes to spare only to be told that the entire flight was full and that we were not able to board. We asked- how this was possible? We are here on time, we have booked our tickets months ahead of time, and there is no one else here at the gate... it made absolutely no sense. All the staff people did was shrug their shoulders and said that they couldn't help us and that we had to go to the transfer station. My friend and I were upset- by missing our flight we were losing our last night in Barcelona, seeing our friends, etc. before heading back to the United States. Once we got to the transfer station, we were even more confused and upset however, because the staff person there told us that in fact our seats were available and that there was no reason why were not allowed on the flight. However, she shrugged her shoulders and told her that there was nothing that she could do. She offered us a $10 meal card, booked us for the next flight 3 hours later (which put us in Barcelona late at night, way too late to see the city or our friends), and offered us absolutely no help in getting a refund. We asked to see the supervisor and after waiting another half an hour he came out and told us the story about how the staff person in Marrakesh put us as "no shows." This was a complete system failure, however he offered us no refund, no support, beyond telling us to go on the website and filling out a form. Once we got internet, we tried to get to the form- link broken. We called the help line, and after waiting another 20 minutes, we got connected to a woman who said that she couldn't help us- we had to go to the transfer service desk and fill out a paper form there or the electronic contact form. It seemed that every person had been well trained in how to pass clients from one system to another, to see if we would get too tired to file our complaints. No one has taken responsibility for this abysmal failure of the system, no one has apologized, and no one has offered any reimbursement beyond a meal ticket. I highly recommended that people pay an extra $20 for an airline where people are properly trained in how to use their computer systems, where they won't lie to your face, and where they may have a system where complaints and be properly filed and responded to. I have no idea how TAP Portugal is still in business."
Pros: "Crew was extremely nice and comfortable flight"
Cons: "All was good"
Cons: "Not being delayed so much on an already very late flight."
Cons: "Vincent, the Director of Services ensured that this is the best flight I have ever had on AC’s Business Class"
Pros: "Good service and no delays"
Pros: "Electronic shades!"
Cons: "Timing of meals. The first meal was 2 hours after take off."
Pros: "I’m not sure whether Air Canada has turned over a new leaf or Boeing built a better airplane. Maybe a bit of both. The ambiance is marvellous in the 787. The Flight attendants were attentive and thoughtful (remembering what I was drinking). We left snd landed on time. And the entertainment system is one of the best I’ve experienced."
Cons: "I couldn’t properly adjust my seat. That shouldn’t happen on such a new aircraft. Other than that, and the fact I couldn’t sleep, everything was good."
Cons: "The services and crews are great and meet the standard."
Pros: "Even if I missed the connection, I was happy that a connection was automatically send to me and I did not have to worry about mu baggage or check out at Pearson."
Cons: "I reserved two tickets and out of the four planes with took only one we had seats next to each other so we couldn't carry out some business on the flights."
Pros: "Vegetarian food needs lots of improvement"
Pros: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Cons: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Pros: "Same as above"
Cons: "Overall experience with kayak was too poor and I paid a fortune just to have my flight changed, spent 8 hours in Frankfurt transiting no advise from kayak and no way to contact kayak"
Pros: "Leg room seemed fine and at least we got food."
Pros: "The flight was smooth and the entertainment was diverse which I loved. I watched a documentary on the Inuit and an Israeli movie ( both things I am not normally exposed to ). How awesome ."
Cons: "There is nothing I did not like"
Pros: "Friendly crew, modern aircraft"
Cons: "Food"
Cons: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Pros: "The price for the flight was right. Nothing can be done about the seat size. Food was ok. Comfort of seats ok. Not easy to recline. The etertainment helped me fall asleep, a Good Thing. Crew was pleasant, helpful."
Cons: "Pearson Airport is a miserable experience for travelers. Security there is very badly managed. Long, long long lines of people waiting without reasons given, getting lost because signage is poor, unable to understand the English of the employees, weeping exhausted children and innumerable check points for showing documents. GET ORGANIZED, Canada!"
Pros: "Plane was the new Air Canada 787, so it was excellent. Comfortable business seats. Nice sleep"
Pros: "The snack selection is excellent"
Cons: "No complaints"
Pros: "Good movies, ok food"
Cons: "Pathetic legroom, sickeningly uncomfortable"
Pros: "Entertainment options were excellent, and the screen worked really well."
Cons: "The crew was somewhat sloppy in their service of meals and drinks."
Cons: "Paid for premium economy, only to find half of economy seats were empty and economy class had 3 seats for travellers to fully lie down to sleep."
Pros: "Made bereavement flight -- which was not acknowledged--a nightmare. Frankly no one gave a flying frig."
Cons: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Cons: "Twice now Air Canada has changed flight itineraries into SLC, this time by one day, making a 26 hour layover in Toronto and another time a 48 hour layover by changing the flight by two days."
Pros: "Good travel, pretty comfortable flight with Air Canada"
Cons: "Not the most amazing meal but well, not too bad for a plane meal."
Cons: "The huge line up going through customs"
Pros: "the free movies. Plenty of offers of water to drink."
Cons: "The seats were so tight you literally felt like a sardine. These seats were by far the smallest I have had for an international flight. The breakfast wrap was not good."
Pros: "The seats were comfortable and reclined better by having the bottom slide forward as well as back. Larger screen for each passenger. Larger windows which have adjustable shading rather than a physical shade. More frequent snacks and beverages than expected. In today's travel industry where it seems customer comfort is less and less a priority, This plane and Air Canada were a welcome and pleasant experience"
Pros: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew: food and comfort as good as it gets these days in Economy."
Cons: "Boarding was confusing. Announcements were difficult to hear in the terminal; there was a step requiring all passengers to queue up as if boarding but instead it was a passport/boarding pass check. The two queues were not labeled, there was much line-switching, and the passport-check lines blocked the terminal for travelers for other flights... The incoming plane was late; we wondered why this passport check could not have proceeded while we waited instead of delaying our boarding once our plane arrived."
Pros: "The staff rocked it, despite being in a tough position with grumpy passengers. The desk staff before boarding was less helpful. The seats were comfortable. Entertainment was rated low because it was a short flight it really should have been an N/A because I didn't use it. Not sure how to fairly rate that. No food as far as I could tell."
Cons: "2 hour delay, then sat for another hour or so after being the last to board for fueling and waiting for ground crew."
Pros: "Nothing was done badly, but my flight out was with a different airline and I suppose that spoiled me."
Pros: "The leg room was fantastic. Cabin temp perfect."
Cons: "Food was okay. but better than cheaper flights. Hard to beat Swiss."
Cons: "We missed this connecting flight"
Pros: "Legroom and entertainment were both good. Food can be improve."
Cons: "Boarding was bad in Zurich, unorganized. Need improvement"
Pros: "International flights were Excellent. Competent personnel, good food, comfortable seating."
Cons: "No complaints."
Pros: "Was not delayed"
Cons: "After boarding the flight, having to sit and wait long in the plane....flight delay before take off. no meal without having to pay for it offered only a small cup of juice/tea/coffee to sip on. Not even a light snack or a can of juice is too much to ask for, considering the cost and comfort cut backs to fly with Air Canada"
Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Pros: "The aircraft was very new and the food was good for airline food and they had vegetarian options."
Cons: "The boarding process was very unorganized. Roughly 20 people were not assigned seats and had to receive their seats at the gate. However when we all stood in line, the crew did not help anyone but talked with one another and then only one helped for about two minutes before disappearing. I was second in line and I stood there for over 30 minutes. Then once we boarded the flight, the crew was very rude when speaking to customers. Overall the crew was very unorganized and extremely rude."
Pros: "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
Pros: "Nice attendants."
Cons: "Air Canada website says some complimentary spirits in Economy but such is not the case. Only entertainment via iPad but no GPS display and not good selections for movies or shows. Low quality dinner and one slice of banana bread for breakfast."
Pros: "The flight crew were very efficient and pleasant."
Cons: "The entertainment was quite limited if you didn't download the Canada Air App before boarding. I got a bit of a shock when I sat down and found myself looking at the back of a seat. No entertainment for a transatlantic flight? Shocking. If you had an iPad you could log into their wifi and watch limited tv programs. Movies could only be viewed through their app. The seating was quite cramped too! I'm average height and foknd that the leg space was v limited!"
Pros: "Decent legroom"
Cons: "Food, low quality and low choice entertainment"
Cons: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."
Pros: "Everything was really good"
Pros: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Pros: "Great cabin crew smooth take off landing and little turbulence . Also having in flight entertainment"
Cons: "Having to make a connection rather have a direct flight from Zurich to Philadelphia"
Cons: "Flight was cancelled. I had to rerouted through New York and missed connecting flights"
Pros: "Really liked the crew and entertainment options and the fact that all seats had tvs even for a relatively short flight."
Cons: "I find it really strange that you can't wear over ear headphones during boarding/takeoff/landing. Didn't like that. Everything else was great."
COVID-19 information

Safety measures for airlines flying from Zurich to Toronto

Airlines flying from Zurich to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

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Masks required on board, masks provided on flights from Zurich to Toronto

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Middle seats unavailable to book on flights from Zurich to Toronto

Pre-flight testing

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Zurich - Toronto Flights

Departure:

Zurich (ZRH)Switzerland

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Toronto - Zurich

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C$ 2,190
C$ 603

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C$ 387

Browse destinations:

C$ 387