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Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.

I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.

Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip

The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.

The ticket price was reasonable, food was okay, not the best. I would use the service again.

Actually the flight was on time. New plane, food was okay but not great.

Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.

Great boarding. Everything was on time. Plane was a bit old and the crew could have provided better drink service.

Boarding was a little chaotic but it was a very large flight. It just wasn’t fast. And there was no noticeable difference between zones boarding.

Crew was pleasant. Aircraft was very dated and uncomfortable for our nearly 4 hour flight. We were in row 17 and they ran out of purchasable food by the time they got to us.

My only issue was my meal was inedible except for the sides.

Old cabine without flat bed in business for a 12 hour flight is not acceptable

Generally good. The crew is excellent. The food could be better.

Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.

Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.

Business class in the second leg - CDG-EVN was a disaster.

I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.

No birding was given for next trip on same carrier, food was very moderate.

We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came

The line at boarding was not well organized and managed

First time with Porter and I can say this is best airline company in Canada. Great service, free WiFi, free snack and drinks (including beer and wine). Seats were super comfy on the Embraer jet and I appreciated the folding try table too. Staff were excellent both legs of the trip.

Tight transfer in Montreal. (15 min) However, we made it, as did my luggage.

Great. Porter is very efficient, welcoming, and organized. I fly Porter often.

Check in was slow because of passenger ahead in Reserve line. Seats were somewhat uncomfortable.

First time with Porter. Amazing experience overall, will be my airline of choice in North America whenever possible. Liked the quality of food and how it was served but one suggestion- a hot meal on the longer flights, perhaps?

Delayed by 2.5 hours. This happened previously on my flight from YOW to YVR on Dec. 26.2023. This is a terrible airline. The reason was there was lack of ground crew. This is a known event. AVOID PORTER AIRLINES IF YOU CAN. There is a reason half the plane was empty.

The airline arrival at the downtown airport is a big plus.. Food and beverage was excellent. Their non weather related cancellation is horrible. Overall I gave the airline 7 over 10 Tips for people flying porter from Boston. The airline doesn’t have inflight entertainment No TV No WIFI. Bring your entertainment with you.

The airline arrival at the downtown airport is a big plus.. Food and beverage was excellent. Their non weather related cancellation is horrible. Overall I gave the airline 7 over 10

Wasn’t on the flight- again. Bad weather in Halifax and I was in an accident. What a poor experience to have to pay for all this flight and not be on it

I didn’t make my flight due to poor weather and I had an accident driving there. I tried to get my money back or even credit and nothing. I have an entire flight both to Florida and back that I paid for and no one will give me any money back. I know this isn’t just Porter and it’s 3rd party- however airlines should allow these companies to take money for things they don’t get. I’m so upset. Who can afford a full flight they never take?

The flight crew was extremely accommodating, finding a place for my guitar. Thank you so much! Departure time, however it was delayed almost an hour because the plane was not at our gate on time. We did make up most of that timing flight, however, but it is always annoying to be delayed for that length of time. I was looking forward to the, but, honestly, it was really bad. Overall, however, my first experience with Canada was really good and I would recommend you. Thx.

Flights delayed over 4 hours with no compensation. No agents at counters to assist with re-booking.

Seating for almost 3 hours in the plan before aircraft takeoff. Very exhausted .

The bathroom did not have hand soap. That is unacceptable.

The only problem I encountered was they changed the gate on me while I was sitting down but no one notified me, they had sent me an email and by coincidence I checked it and found out that they had changed my boarding terminal. No one notified me and when I had asked the lady she told me yes this is the spot while they had already changed to another gate/terminal

I was seated next to someone who was, to be polite, not a small person. I had to press myself against the wall as I had no personal space. Aside from that the crew was wonderful and they got me home safely, which is the most important part of my journey. I am very appreciative to your air crews for the job they have, which isn't easy, and appreciative of the fact that they are professional and courteous. The employees I encountered on my journey, with the few exceptions I mentioned in a previous review, are a credit to Air Canada.

My flight was from Charleston, SC to Halifax, NS with one layover and the same on the return. My flight to Halifax was good! The employees at check-in were helpful and friendly. No issues there. My each leg of my flight to Halifax was pleasant. The air crews were excellent, professional and courteous. Arrival in Toronto was uneventful, and the gate agents were friendly and helpful. The same for my flight to Halifax. My return trip was not so pleasant. The flight from Halifax to Toronto was great, with everything I mentioned above: friendly check-in staff and gate agents and quick boarding. It is when I got to Toronto that things went off the rails. In short my flight to Charleston was cancelled about an hour before boarding due to weather in Charleston. I received a text stating I would be rebooked within the 1/2 hour, and I was... on a flight at 6:40 pm the next day, more than 24 hours out! I absolutely could not stay in Toronto that long as I had to be back in Savannah for work. I went to the Air Canada service desk and here is where it really came off the rails for me. Please understand that up to this point every Air Canada employee I had interaction with was wonderful. However my experience with your service desk left much to be desired. As I stood in line with about 30 other people one of the agents announced that for those of us whose flight was cancelled that we had been rebooked, and to please follow her so we could be "escorted out". I turned to someone in line and asked what that meant, "escorted out"? They had no idea. As someone who has limited international travel experience I had no idea what to expect. One of the passengers asked her about accommodations, and was told basically that the cancellation was due to weather and therefore not Air Canada's problem (paraphrasing, but that was the message). She then proceeded to herd a group of passengers to be "escorted out". No other explanation. I waited in line to talk with one of the agents, and happened to get the same agent who had just taken the group out. I told her I could not wait for another flight 24 hours away and asked if they could try and book me on an earlier flight. She handed me a card and said there was nothing they could do and to call the 800 number to try and get another booking. She was extremely short with me and acted as if it was a bother to answer my questions. She said that I needed to be "escorted out". I asked her what does that mean? She explained that the international side of the airport closed at 10:00 pm and that we could not stay in the terminal overnight. I then asked her where I was going to be escorted to, to which she answered "the curb". The curb... outside of the airport? Yes, the curb. That was all she said. I left the desk to call the 800 number to rebook my flight. The gentleman I spoke with on the phone was pleasant and very helpful, and was able to get me a flight out at 7:55 am the next morning with a connection in Chicago. Absolutely wonderful experience there. I then proceeded to walk through the terminal to find my way out so that I could get a hotel for the night (another $225 I was not expecting to spend). I didn't realize that I could not exit the terminal without being "escorted out". I, and several other passengers, found our way at the far end of the terminal which was, apparently, closed to all except domestic Canadian travel. We were not aware of this. We were approached by a young lady with Air Canada and told that we had to turn around and we were not permitted in that section of the airport. She was abrupt and quite rude about it. Not a pleasant person. I made my way back to the service desk so that they could escort me out. About an hour after getting my flight taken care of I received another text that my morning flight had been delayed by 45 minutes. Not a huge deal as I was able to make my connection in Chicago, but it did put me on edge expecting another cancellation. My flight from Toronto to Chicago and then to Charleston was with United Airlines. The flight to Chicago was pleasant. I was fortunate enough to have a seat to myself. The flight from Chicago to Charleston was on a smaller plane, two seats each side, and the individual next to me was not a small individual. I had to press myself against the wall of the plane as I had zero space. Other than that the flight was fine and, again, the crew professional and courteous. I hate to complain because I know that airline employees, both on the ground and in the air, deal with some crazy things and many unpleasant passengers. I get it. I am in hospitality and I absolutely understand, and am appreciative of your associates and the jobs they have. It's not easy and, I imagine, quite stressful at times. Every Air Canada associate I interacted with was wonderful and do your airline credit, aside from those that I just mentioned above. It's not hard to answer a question, even if you're having a hard day. I also understand that things happen that are beyond the control of the airline. Weather, mechanical issues, passengers acting up... I totally understand. When it is all said and done Air Canada got me home safely, for which I am most grateful, and I am grateful for all of your associates who were professional and courteous during my journey.

Air Canada had a lot of delays on our flight going back to Seattle. So much inconvenience for a long trip.

Very poor. Flight was cancelled last minute to deploy the plane for another route

Moderate size plane, not completely full, easy boarding, some rows with just 2 seats so a couple can have a row to themselves

The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.

Efficient boarding. Good flight but seats were quite uncomfortable considering we'd already been sitting on two flights, total 13 hours or so. Would have liked to have prices on the menu of amenities on the plane. We could have used more water. Restrooms and nonalcoholic beverages at no extra cost, not much else. I realize these were discount tickets, and the airline has to break even, so I can't say we were expecting amenities to be plentiful. Still, it's nice with long flights to discover a few. Very pleasant crew though.

There was a screaming child behind our seats. This prevented us from getting any sleep during the night.

boarding needs to be streamlined load the back of the plane first

Try to humanize onboarding and take AI out. It's embarrassing and useless

no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.

Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.

I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.

I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.

Waiting too long before getting on the plane. No communication, slow...horrible