Book Ace car rentals in Los Angeles

Reviews for Ace in Los Angeles

Recent reviews

Traveler rating

Wonderful

38

Very good

17

Good

0

Okay

20

Fair

1

Mediocre

0

Poor

166

2.0

1.5 hour waiting in line? Bunch of BS!! Don’t think I’ll be coming back.Reviewed 27 Apr. 2024

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10.0

Car hadn’t been freshly cleaned when I picked it up.Reviewed 25 Apr. 2024

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6.0

Took 2 hours in line to pick up the car. On drop off the shuttles are not consistent like all the other car rentals.Reviewed 25 Apr. 2024

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2.0

I arrived 30 minutes early for my reservation and the line was ridiculously long. It took over an hour and fifteen to just talk to someone. I elected to purchase the collision coverage online, only to get there and be told that I also needed to purchase minimum coverage for $30 per day. An additional $150 on top of what I paid online. I budgeted $275 for the rental car to get there and be told that it will be over 50% more expensive!?!? So ridiculous, especially when I am standing in a city with no other options to rent a car at that point. 30 minutes after talking with someone I was given a vehicle with substantial scratches, dents, damage, and a half a tank of gas. This was the worst rental car experience I have ever had. I would NEVER use this rental service again. I feel like I was screwed over and when you are there, have been waiting and have no other options, you just have to pay the extra money for the damaged vehicle and move on. Very terrible experience all around.Reviewed 24 Apr. 2024

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2.0

My flight in was delayed by 4.5 hours. On arrival at the counter, the agent said my reservation has been terminated after not picking up the car within 4 hours of expected time. A car was offered then at a much higher rate. I rebooked at a lower rate thru kayak for immediate pickup. The agent then said it may take over 45 minutes for the new kayak booking to show up in the system, and to wait. After waiting 45 minutes, the agent then said they have no cars available and would not honor either kayak booking. Not a very pleasant way to start the trip, and staff didn't seem sympathetic or interested in finding other solutions. I walked next door and picked up a car from Sixt, which was great.Reviewed 23 Apr. 2024

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2.0

My flight in was delayed by 4.5 hours. On arrival at the counter, the agent said my reservation has been terminated after not picking up the car within 4 hours of expected time. A car was offered then at a much higher rate. I rebooked at a lower rate thru kayak for immediate pickup. The agent then said it may take over 45 minutes for the new kayak booking to show up in the system, and to wait. After waiting 45 minutes, the agent then said they have no cars available and would not honor either kayak booking. Not a very pleasant way to start the trip, and staff didn't seem sympathetic or interested in finding other solutions. I walked next door and picked up a car from Sixt, which was great.Reviewed 23 Apr. 2024

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6.0

Getting to Ace from the LAX Airport is a bit challenging as you have to take a bus that then takes you to another location where the Ace Shuttle will pick you up and take you to the rental car center. Once you get to the rental car center, this is the second time I’ve rented with this company and the lines are soooo incredibly long. Agents are virtual, so you’re talking to them on a screen. For some reason, it seemed like it took each agent 10-15+ minutes if not longer to get the renter on their way & with long lines, just imagine how long you’ll be standing there. The rental itself was nice and clean. Beware, if you have an early morning flight (as I did) you will be charged $37.00 to drop your car off at a nearby parking lot. They do offer a shuttle service which was nice, but just know Ace will charge as you cannot drop your car off after hours.Reviewed 22 Apr. 2024

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4.0

They are a small car company. Their shuttle service is outside the LAX airport so you have to take a shuttle to get to their shuttle. Getting your vehicle takes longer since they need more info and forms filled than the big rental companies. Overall I don’t think I’ll rent here and now know to stick to the major rental companies.Reviewed 19 Apr. 2024

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2.0

The worse experience ever in the last 55 years at any car rental company. They try to nickel and dime their customers by offering a good rate and then make it absurdity impossible to get the car once you're already at the counter. It's a pernicious scam. The clerk ask me to read some inconspicuous dime print and to show my return airline ticket. Secondly he wanted my complete insurance folios to show all my rates limits and deductible specifically for car rental. My proof of insurance and my Platinum AMEX was mockingly dismissed To top it off ( believe it or not) he actually asked me to bring a Utility bill. Yes! Utility Bill. !! I just don't understand why they are in business at all. Shamefully disgusting 😱Reviewed 19 Apr. 2024

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10.0

Great so far.Reviewed 18 Apr. 2024

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2.0

the price advertised is not what we end up paying, we pay 200%+ to get the car. Definitley is missleading that you get a rate and when you get there you have to pay so much more to recieve the service we booked.Reviewed 16 Apr. 2024

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2.0

This was easily the worst experience at a car rental place ever in my life and I am 55. Firstly they close at 10 pm which was not clear to me. Their location in LAX is very difficult to get to. I had to take an Uber to get there and paid $33 for it. Then they said that they have to see my insurance papers with all the coverage before they will accept it . This has never happened to me. Who carried their insurance papers and no one ever asks to see them. Others there were also complaining. They would have charged $45 per day for the basic insurance. More than my rental. As I was thinking the person across the counter and one other person in the office began to pressure me by surrounding me and repeatedly ask me to make the choice because it is closing time. I asked them if they could give me 5 min to think and they kept loudly asking me. 2 people were constantly telling me to immediately make a decision. When i reluctantly agreed then they told me the car I had booked was not available and they can only give me a jeep or a dodge sports car. I did not want those because the gas the consumption would be very high. I then asked if I could call my friend to see if they can pick me up at 10'pm, they once again started the same pressure tactics. And this time a really big guy came over and he was nearly shouting. At this point I decided not to rent and leave. So at 10:20 pm, I walked out. As I walked out this person said something that sounded like an obscenity. I would NEVER RECOMMEND THIS PLACE TO RENT A CAR EVER. I then went over to thrifty and got a car rental in 20 min. Amazingly different experience. STAY AWAY FROM THIS PLACEReviewed 12 Apr. 2024

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• Where is the best pickup location for Ace car rentals in Los Angeles?

  The Most convenient location for getting Ace car rentals in Los Angeles is at Los Angeles International Airport (LAX). If you are flying into Los Angeles, the airport is the first place you will go through, making it the best location to get your set of wheels. To rent a car at Los Angeles International Airport, you must take a shuttle to the Ace car rental station at LAX. Once you arrive at the airport, head outside to the lower-level outer curb under the blue sign that reads LAX Blue Shuttle Zone. Board the shuttle for the Lot E Economy Parking area, and inform the driver that you wish to alight at the remote rental car depot. At the remote rental car depot, wait for the Ace shuttles that will take you to the lots at 8820 Bellanca Ave. The ACE shuttles run nonstop between 7 am and 8 pm.

• What are the different car rental benefits or amenities Ace car rentals offer in Los Angeles?

  There are many benefits of getting Ace car rentals in Los Angeles. If you are a frequent renter, you can join their member rewards program and enjoy some of the benefits of renting with Ace. Once you are a member of the rewards program, you earn points every time you rent a car with this provider. Once you have accumulated enough points, you can redeem them for a free rental car, and you can even earn double points in some instances. You can also use your points to get discounts on products offered by this provider, including additional drivers, car seats, and navigation systems. Moreover, there are no blackout dates or limits to which vehicles and vehicle categories you can redeem your points.

• Where are the best places to park Ace car rentals in Los Angeles?

  The best decision when visiting this city is to rent a car, and consequently, you will need a place to park your Ace car rental in Los Angeles. If you are looking for a spot downtown, you will find several paid parking lots and garages. A good choice for downtown is Pershing Square Garage, an underground garage offering a fair daily rate with lots of spaces. The Santa Monica Parking Structure 8 is a good option if you visit the pier, while Hollywood & Highland Mall has around 2,000 spaces and is one of the cheapest in Hollywood.  

• How much does it cost to rent a car from Ace in Los Angeles?

  On average a rental car from Ace in Los Angeles costs C$ 55 per day.

• What is the most popular rental car from Ace in Los Angeles?

  Standard (Toyota Corolla or similar) is the most frequently booked rental car type from Ace in Los Angeles.

• How many car rental locations does Ace have in Los Angeles?

  Ace has 1 rental location in Los Angeles. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  No (According to our data)