Find reviews that mention:
2.0
They told me I didn’t have insurance even thought I showed them proof I had my own. They charged me an underage fee for 4 days and I was 25 years old for one of the days due to my birthday, they told me the one day charge would be taken off but it never did. I will never use ace rent a car again.Reviewed 25 May 2023
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2.0
Terrible. Made a reservation online, waited in line for 2 hours only to be told they do not rent cars to Los Angeles residents. Hassle and time not worth cost savings. Go with a more reliable and trusted company to not waste your time or moneyReviewed 22 May 2023
review from![kayak]()
2.0
A lot of hidden fees that were not disclosed when booking. Getting to location from LAX terminal can take easily an hour. After hours drop off incurs a $25 fee. Asked about it ahead of booking, was told no issues with after hours but did not disclose fees. Very dishonest pricing, car was not in good mechanical shape either.Reviewed 22 May 2023
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4.0
Very expensive insurance rates. Inflexible extension rates. Not too sure about the virtual book in a person when there are people at the counters anyways.Reviewed 19 May 2023
review from![kayak]()
2.0
When I booked I put arrival time 9pm and I even got there 8pm and these guys were already closed I waited one hour for their shuttle but nothing. I had to book another car with extra cost. Never usin ace or kayak bad experienceReviewed 19 May 2023
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4.0
Easy drop-off. Could have stated in terms and conditions requirements (physical utility bill and insurance) for pick up. Had to go back home to gather paperwork.Reviewed 18 May 2023
review from![kayak]()
2.0
Waited a really freaking long time. Got my car after like an hour and a half. There were only like two people in front of me. Everyone else in line behind me was turned away and did not receive a car.Reviewed 11 May 2023
review from![kayak]()
8.0
Not sure if they prorated the extra gas in the tank when vehicle was returnedReviewed 9 May 2023
review from![kayak]()
2.0
The customer service is not up to par and the vehicle not clean and old car rental just unprofessional experience 🙄 🙄Reviewed 9 May 2023
review from![kayak]()
2.0
Waited two hours to get the car at noon on a Tuesday. Poor customer service. Received a 2020 Kia Rio, which is a compact, or even subcompact sedan, when I booked a Midsize sedan (it said it would be a VW Passat or similar).Reviewed 7 May 2023
review from![kayak]()
6.0
Pick up was slow. Cars not ready. Difficult to get to. (bus drop off and van ride). Drop off better. Moved quickly and van was ready for airport ride.Reviewed 7 May 2023
review from![kayak]()
2.0
I had to wait for over 35 minutes to get to the counter to start the process to get a car (there were 2 video attendants, and 2 humans dealing with customers). The person behind the counter (a live human, not the video screens) was not friendly, was curt with his answers to my questions, and looked and acted like he would rather be anywhere else than dealing with customers. Very poor customer service!!!!! Your prices are good, but you need to hire better people to deal with the public.Reviewed 5 May 2023
review from![kayak]()