Book Ace car rentals in Los Angeles

Reviews for Ace in Los Angeles

Recent reviews

Traveler rating

Wonderful

22

Very good

7

Good

2

Okay

13

Fair

1

Mediocre

0

Poor

121

Find reviews that mention:

car availableeven though

get the cargreat price

car was cleancredit card

friendly staffcustomer service

shuttle from the airportnever rent

car insuranceper day

2.0

They told me I didn’t have insurance even thought I showed them proof I had my own. They charged me an underage fee for 4 days and I was 25 years old for one of the days due to my birthday, they told me the one day charge would be taken off but it never did. I will never use ace rent a car again.Reviewed 25 May 2023

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2.0

Terrible. Made a reservation online, waited in line for 2 hours only to be told they do not rent cars to Los Angeles residents. Hassle and time not worth cost savings. Go with a more reliable and trusted company to not waste your time or moneyReviewed 22 May 2023

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2.0

A lot of hidden fees that were not disclosed when booking. Getting to location from LAX terminal can take easily an hour. After hours drop off incurs a $25 fee. Asked about it ahead of booking, was told no issues with after hours but did not disclose fees. Very dishonest pricing, car was not in good mechanical shape either.Reviewed 22 May 2023

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4.0

Very expensive insurance rates. Inflexible extension rates. Not too sure about the virtual book in a person when there are people at the counters anyways.Reviewed 19 May 2023

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2.0

When I booked I put arrival time 9pm and I even got there 8pm and these guys were already closed I waited one hour for their shuttle but nothing. I had to book another car with extra cost. Never usin ace or kayak bad experienceReviewed 19 May 2023

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4.0

Easy drop-off. Could have stated in terms and conditions requirements (physical utility bill and insurance) for pick up. Had to go back home to gather paperwork.Reviewed 18 May 2023

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2.0

Waited a really freaking long time. Got my car after like an hour and a half. There were only like two people in front of me. Everyone else in line behind me was turned away and did not receive a car.Reviewed 11 May 2023

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8.0

Not sure if they prorated the extra gas in the tank when vehicle was returnedReviewed 9 May 2023

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2.0

The customer service is not up to par and the vehicle not clean and old car rental just unprofessional experience 🙄 🙄Reviewed 9 May 2023

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2.0

Waited two hours to get the car at noon on a Tuesday. Poor customer service. Received a 2020 Kia Rio, which is a compact, or even subcompact sedan, when I booked a Midsize sedan (it said it would be a VW Passat or similar).Reviewed 7 May 2023

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6.0

Pick up was slow. Cars not ready. Difficult to get to. (bus drop off and van ride). Drop off better. Moved quickly and van was ready for airport ride.Reviewed 7 May 2023

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2.0

I had to wait for over 35 minutes to get to the counter to start the process to get a car (there were 2 video attendants, and 2 humans dealing with customers). The person behind the counter (a live human, not the video screens) was not friendly, was curt with his answers to my questions, and looked and acted like he would rather be anywhere else than dealing with customers. Very poor customer service!!!!! Your prices are good, but you need to hire better people to deal with the public.Reviewed 5 May 2023

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• Where is the best pickup location for Ace car rentals in Los Angeles?

  The Most convenient location for getting Ace car rentals in Los Angeles is at Los Angeles International Airport (LAX). If you are flying into Los Angeles, the airport is the first place you will go through, making it the best location to get your set of wheels. To rent a car at Los Angeles International Airport, you must take a shuttle to the Ace car rental station at LAX. Once you arrive at the airport, head outside to the lower-level outer curb under the blue sign that reads LAX Blue Shuttle Zone. Board the shuttle for the Lot E Economy Parking area, and inform the driver that you wish to alight at the remote rental car depot. At the remote rental car depot, wait for the Ace shuttles that will take you to the lots at 8820 Bellanca Ave. The ACE shuttles run nonstop between 7 am and 8 pm.

• What are the different car rental benefits or amenities Ace car rentals offer in Los Angeles?

  There are many benefits of getting Ace car rentals in Los Angeles. If you are a frequent renter, you can join their member rewards program and enjoy some of the benefits of renting with Ace. Once you are a member of the rewards program, you earn points every time you rent a car with this provider. Once you have accumulated enough points, you can redeem them for a free rental car, and you can even earn double points in some instances. You can also use your points to get discounts on products offered by this provider, including additional drivers, car seats, and navigation systems. Moreover, there are no blackout dates or limits to which vehicles and vehicle categories you can redeem your points.

• Where are the best places to park Ace car rentals in Los Angeles?

  The best decision when visiting this city is to rent a car, and consequently, you will need a place to park your Ace car rental in Los Angeles. If you are looking for a spot downtown, you will find several paid parking lots and garages. A good choice for downtown is Pershing Square Garage, an underground garage offering a fair daily rate with lots of spaces. The Santa Monica Parking Structure 8 is a good option if you visit the pier, while Hollywood & Highland Mall has around 2,000 spaces and is one of the cheapest in Hollywood.  

• How much does it cost to rent a car from Ace in Los Angeles?

  On average a rental car from Ace in Los Angeles costs C$ 57 per day.

• What is the most popular rental car from Ace in Los Angeles?

  Economy (Chevrolet Sonic Sedan or similar) is the most frequently booked rental car type from Ace in Los Angeles.

• How many car rental locations does Ace have in Los Angeles?

  Ace has 1 rental location in Los Angeles. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  No (According to our data)