Pros: We were able to get an upgrade from a Jeep Patriot to a Hyundai Sante Fe for $50. Awesome vehicle with all the toys.
Cons: Nothing , all was good .
2 Nov 2016
Pros: They were very professional in all aspects. I will surely come back again
19 Apr 2017
Pros: Got a clean car at the right price. They also let me park my car there for overnight. The associate there was professional. Recommended.
9 Jun 2017
Pros: Had a nice full-sized car, clean and well-equipped. Had a problem with the "check engine" light coming on while in a remote away from Calgary, but a nearby Enterprise office sent us to a local repair shop that quickly diagnosed the problem (as not being a problem needing to be fixed) for no charge to us, and we were able to continue our trip with confidence in the car.
11 Jun 2017
Pros: staff were great.
I was half an hour late getting back but they waved it.
Also had a bit of dog hair and blades of grass in the car. I told them about it and said I would pay for the cleaning. they waved that also saying it was minor.
loved the car, Rode easily and hardly used any gas. thank-you! Lois
1 Jul 2017
Smooth experience all around
Pros: When I got a call at the Calgary airport that someone had damaged the SUV set aside for us, Enterprise was ready with options and patient as I discussed those options with my family while on the phone. The 4x4 truck was perfect for our needs and the upgrade was the same price as my original booking. The staff was courteous, friendly, and informative and I shall rent from again when I return.
Cons: Nothing to report.
21 Sep 2017
9 Dec 2016
Pros: My car recently quit so I was looking into rentals for the next while, as I only need to travel for work a few days a month. Theses are the reasons I chose to go with enterprise:
-No charge prior to picking up my rental, if things change, thats ok
-Able to return the car a day earlier than I booked it for
-excellent staff, the girls working offered me a ride home, as it was -26 and I was walking. I arrived only 10 minutes before closing and they insisted they didn't mind.
-signed me up for enterprise plus
-unlimited kilometres with rentals
Cons: That I've booked with other companies like Budget before when I could've been renting with Enterprise!
17 Oct 2015
Cons: They asked me if I wanted a bigger and nicer car for a few extra dollars a day and I said no because I don't like to drive big cars and I don't know anything about cars so I really don't care. I saw later on the receipt that they did give me the bigger car and charged me for it. And the car smelt like spoiled milk for the entire 2 days. Grosse.
2 Oct 2016
Pros: Everything was great. No problems of any kind. JJ
Cons: Pick up and drop off weren't at airport, which is what I searched for. There were fees attached, removed, discounted, applied. The whole thing was shady and never resembled the quote I reserved the car for.
8 Jan 2017
Hertz makes it easy.
Pros: Clean car, good value, great service! I thought it might be a long wait since I was renting internationally but it was breeze. Thanks Hertz!
8 Apr 2017
Misleading location. Will never book this way again!
Cons: I selected the Calgary Airport as the rental pick up / drop off location. The vehicle offered indicated an addresses which I assumed was the Calgary airport as I have not been to this city before. There was no mention that the rental location was off site. When I arrived at the car rental counter at the airport, they politely informed me the vehicle was booked for was a location in the city ($45 taxi ride to get there.) Completely misleading reservation!! I paid an extra $100 to the Hertz desk at the airport in order to pick up and drop off on site instead of having to get to the downtown location just to pick up the vehicle.
23 Apr 2017
Quick and easy
Pros: Great car, great service very quick
25 Apr 2017
Customer service above and beyond
Pros: They were extremely accomodating and friendly.
Cons: Nothing. They were great.
1 May 2017
19 May 2017
Cons: I was routed to a hertz location nearly 45 minutes away from the airport. I had an absolutely terrible experience working with your website and I will recommend evreyone I know to never use you again.
23 May 2017
Car rental was not at the airport,
Cons: We had to drive 30 miles from airport to rental location...
2 Aug 2017
Cons: I had to wait over an hour person waiting on me stresso out and walked out never to return I will never use Hertz again other car rental co's are more efficient
10 Oct 2017
Pros: Price. Quick pick up and drop off.
Cons: Charge for additional driver, no drop off option on holidays.
Pros: They provided an upgrade when the car we booked was not available
Cons: They had no cars available whatsoever, their planning to have all the cars that are reserved is very poor. This was not limited to the day I was there, when returning the car they had the same problems. The facility is small and crowded, no place to sit, it's a mobile shack in the middle of a parking lot.
24 Jul 2017
Poor downtown service
Pros: The car ran and was fairly clean. It was equipped with winter tires which are not appropriate for mid July usage and were loud.
Cons: Pick up service was terrible-upon entering the non airport location, we waited for twenty minutes while the middle aged attendant, Rezaul, argued over his personal cell phone and did not even acknowledge us. We were waiting and the actual business phone was ringing and he ignored both. He then pushed the sale of insurance aggressively and with an attititude. Our actual rental was not available, so we were, "upgraded" to a larger vehicle with worse fuel economy. I would avoid the 1616 14th AVE NW Avis in Calgary if at all possible.
14 Jun 2016
Pros: Price was excellent people were friendly car was clean and nice
Cons: The location was farther then i thought from the airport.
It cost me 30.00 cab ride to get there.
30 Jun 2016
Pros: The car was almost brand new. Didn't have any issues with the paperwork or reservation.
Cons: I thought the cost was way too high.
15 Aug 2016
Pros: Good value.
24 Aug 2016
Pros: the car and the professionalism
Drop off was excellent
Cons: Location of the pickup was a bit out of the way.
24 Sep 2016
excellent car rental experience
Pros: We were pleasantly surprised by how quick and easy it was to pick up the car and start our trip. They upgraded us from an economy car to a midsize SUV which turned out to be a nice change! Overall I am very happy with our experience at Avis.
30 Sep 2016
The car was beat up
Pros: Tires were relatively new.
Cons: I have taken a vacation with my family and we have chosen to rent a good vehicle since we were going to drive a lot. We chose the GMC Yukon XL premium which is a full size SUV fully loaded.
The car was very very dirty in and out and it was beat up. The windshield had many cracks and the paint was scratched/damage all around the car.
It did not feel right. Specially because we were paying for a luxury ride.
Before driving away with the car, I complained that the car was dirty. Their response was " That is the only one we have available".
26 Jun 2017
Pros: I liked that we were able to drop our car off at the airport without an extra charge.
Cons: 1) Coffee cup was left in the glove box. Still had liquid left in it that spilled on my pants when I trashed it.
2) Cost for insurance was way too expensive! Ended up being something like $50+ a day compared to $10 at Enterprise.
3) No one did an inspection at the beginning to make note of different marks/scratches.
Cons: I reserved a car I thought was at/near the airport. When I went to the Budget counter I found out the Budget location you gave me was almost 20 miles away. I ended up renting a car at the airport for twice as much as I was expecting. Thanks a lot.
8 Feb 2016
Easy pick up and drop off great quality cars
Pros: The pickup and drop off at the airport with simple and quick less than 5 minutes each time. Also the rental office is inside the airport so there's no shuttle that takes you to the car lot, they are right there in the terminal! We also had a brand new car that had only 200 kilometers on the odometer. Leather seats and all the options were included in our rental was super cheap, great pricing for the quality. Overall I would rent from this office again they were fantastic and the customer service was great. Only piece of advice was to either bring your own GPS then download Canada maps, or make sure your phone is usable in Canada. The GPS rental is more expensive than the car rental per day so we opted not to do it but driving around Alberta is easy
18 Apr 2016
13 Jul 2016
Pros: Very nice car and agents.
Cons: The check in process. Took about 30-40 mins.
20 Jan 2016
Clean you car inside
Pros: Standard car...
Cons: Arrived at midnight - first car offered was dirty, inside and out.
Replacement car offered but process took half hour.
Budget reluctant to offer like-for-like replacement despite having many cars available (as confirmed by agent's colleague). Car also poorly cleaned and 30,000 k, but not worth the long walk back.
What's with extra charge for snow tyres at 15 dollars per day? Are we renting out unsafe cars?
Snow brush broken and useless for scraping off ice. Used credit card instead.
4 Feb 2016
Pros: Quick Check In and Check Out. We were upgraded to a larger SUV without asking, which was helpful.
When we found that the first vehicle had been through some sort of interior carpet cleaning routine and all of the floors were soaked, they quickly switched us into another vehicle with no issues.
24 Feb 2016
Sketchy rental experience
Pros: Front desk attendants were professional.
Cons: Car had multiple scratches and dents, including two small cracks in the windshield that were not noted. Had to return twice to have them documented. Large scratch not noted on form, but had a "sticker" near it on the car to show that they were aware of it. Nice, and when the sticker comes off, then what? Finally, there were no gas stations within 15 minutes of the airport, and all were closed at 6:00am. Not unlikely, but unusual. It would make a significant difference in loyalty to the brand if they were to share minor details like this when renting. Otherwise, you'll end up returning a half full tank so you can catch your flight.
29 Feb 2016
good value for the money!
Pros: I was picking the car up at Calgary Intl. Airport. I loved the location of the rental company, literally across the street from the arrivals. I also liked the fact that Budget is opened late, until 1 or 2am.
Pros: I woke up 7 in the morning to reach at Alamo to pick up my reservation only to fond the car was not there are they are unable to provide me any substitute. I AMA NEVER USING KAYAK TO BOOK MY RESERVATIONS AGAIN. FREAKING DISGUSTING.
4 Jan 2017
Cons: Alamo took my online reservation yet did not have any vehicle when I went to pick up.
22 Jun 2017
Best rental company
Pros: Great customer service was looking for a specific model of car and they assisted me in finding the right one , great customer service. Not to mention unlimited kilometers !
Cons: Nothing really.
18 Jul 2017
Pros: The staff were great, gave me the rental a day early and no issues at all. Great deal as well!
25 Jan 2016
Asleep at the swithch
Cons: I arrived at the Alamo desk at Calgary airport to find it closed. There was no indication of a number to call. I called the general 800 number and had to wait a long time for a reply, only to be told to come back the next morning. I had to spend the night in an airport hotel and pick up the car hours after my arrival. I find this to be absolutely disgraceful service, especially as I arrived on a full flight from Toronto, not some special charter from the wilderness.
19 Sep 2016
Nice clean rental
Pros: My rental was nice and clean. Pick up and drop off was fairly easy.
Cons: I felt like the price was too high.
18 Jan 2017
economy cars not available with snow tires
Cons: in order to rent a car with snow tires, we had to upgrade to full size cars. that means that, in calgary, economy cars aren't available during winter. (you can't drive a car in calgary in winter without snow tires)
26 Jul 2017
Pros: The customer service was excellent.
8 Jan 2016
Pros: The staff was courteous and helpful
Cons: The first car Malibu was not good to drive on ice and snow
so I came a few days later and switched to Kia Optima and it was a good choice.
Pros: The woman at the front desk was extremely helpful! I loved talking to her.
Cons: I don't appreciate that I bought insurance online when reserving the car and it was a 3rd party. I just felt pretty stupid, when she told me I had not purchased their insurance when I was sure I had.
24 Oct 2016
Convenient and a good deal
Pros: The car was clean, and ready to go. The staff were courteous and helpful. I love Toyota and was pleased to have one - it felt like home!
Cons: Just that the pick up location WAS at the airport, but the website had said it was off site with a shuttle - it was more convenient this way - but it would have been good to update your website. The other thing was that one key was bent, and I couldn't get it out of the ignition - but I couldn't get the other key off the ring to use it to lock the car (may have been my ignorance about how to work the ring but it appeared to be locked closed). If you're giving out two keys, they need to be detachable for a case like that.
5 Nov 2016
Cons: Pushy sales and poor service. I canceled and went with a different provider
12 Nov 2016
Pros: Car had a rear-view camera and I didn't know it came equipped with it. I was pleasantly surprised.
Cons: I was satisfied with the rental. No complaints.
7 Dec 2016
Cons: Tried to upsell us on everything for 30 minutes after we'd been flying all day. They even tried to get us to buy their insurance after we had already bought insurance on Kayak, claiming that there's was much better for $35 a day. Then said they would give us a free upgrade for snow tires and then charged us $150 for them. Complete rip off. We will never use them again!
1 Jan 2017
Pros: Dollar is the worst car rental company I've ever encountered. I show up my flight was delayed show up at 11 pm Christmas Eve and nobody was at the desk. Called the number and was watching the phone ring I front of us with our number. Had to go buy another rental car from another company bc I had an hour and a half drive. I bring back the other rental car for my original reservation and when I get to the Front desk the lady tells me that my reservation has been given away. Let me remind you that I drove all the way back to Calgary on Christmas and they could not accommodate me one bit. In fact it was by far the worst experience I have ever had at a car rental company. Do not use dollar because they are very unfriendly as well as they would not allow me to speak to the manager.
14 Feb 2017
You have to decline every add on
Cons: They automatically add on every possible perk and they got pretty insistent about it. It tripled my quoted price before I demanded that they just give me the basics.
18 Feb 2017
Pros: Insurance scammers
5 Mar 2017
Pros: Camry was clean, operated well, was ready upon pickup
drop off was process was smooth
Cons: multiple scratches that weren't noted upon initial evaluation
pick up desk personnel was very rude, she made it seem as if I was annoying her to give dollar my business
the drop off fee was 2x as much as the actual rental
25 Jun 2017
False pricing advertisement
Pros: Easy to pick up and drop off the car
Cons: The advertised price was 30$/day and i paid almost three times this price (170$/two days). Hidden fees should be more clearly specified.
Pros: Did not return the tank full so they charged 4 times the normal price of gas. Affer booking online and given a total price, when I returned the car they added $60.00 in additional taxes for 3 days rental
29 Sep 2017
Cons: The vehicle has many blind spots and the automatic side mirror adjustment when reversing was inconvenient
29 Aug 2016
Pros: Reasonable rates.
6 Oct 2016
Driving Force Calgary Car Rental
Pros: -Easy to work with
-They allowed me to drop off after hours
Cons: -Driving Force is about 15-20 minutes from the airport
7 Mar 2017
Very tricky rentals
Cons: I searched on Kayak car rentals at Calgary airport and Kayak opened Driving Force wich was not airport at all, it was about 15-20 minuted drive from airport and plus they were charging for shuttle pickup from airport. Too many tricks for rental.
20 May 2017
Pros: Like the vehicle
Cons: Takes a lot of time to send receipt through email. I have been waiting for my receipt and still waiting even after talking with the staffs for several times
5 Jul 2017
Pros: Ready and waiting
Less then 5 minutes to get the car and leave.
Cons: I didnt get to choose my car it was a similar to what i reserved.
15 Jul 2017
Pros: Very quick drop off and pick up. Good value for money
16 Jul 2017
Pros: Good price, simple pick up and drop of, not being at the airport kinda sucked with regards to the taxi fare but in all it was a good experience
Cons: When I called asking about transportation to and from the airport, the sales associate was happy to tell me that they would pick me up. When I asked about getting back to the airport, he said that they open at 7:00am. I'm glad I asked because I would have had to take a taxi back since we planned on returning the car at 4:30am. I successfully cancelled our reservation.
4 Sep 2016
Never even got a car!
Cons: We scheduled our pickup time for 9pm. We were within an hour of that time and learned that we needed to take a shuttle because the pickup was not at the airport. However, the rental place was completely closed and there was no way to get there or to get a car. We had to rent from someone else and paid significantly more. The next day I called Ace and they did issue a refund and charged nothing. It was a stressful way to start our honeymoon.
11 Sep 2016
Lacks Early Flight Accomodations!!
Pros: SUV was comfortable and could accommodate 3 adults with luggage. Check in crew Sat Sept 3, 2016 was awesome and went out of their way to help us find our way and gave us great directions, really wonderful service
Cons: SUV windshield was filthy and cleaned it ourselves so we could see clearly.
Although we made a call 1 week prior to state that we will need a GPS as we were coming from the US, no GPS was available when we checked in
No accomodations for early flights, no staff and not open for a 6am drop off. Our only option was to find our own way to the airport, not only did we pay for the rental we then had to pay for a cab to the airport....not happy, we will not rent from Ace again!
28 Mar 2017
Pros: Ace stayed open late for us as we waited to receive our luggage. They didn't give us any grief and were very patient even though they had to stay open about and hour after they were supposed to close. The rest of the rental process was smooth.
Cons: The rental car location is a bit out of the way from the airport and somewhat difficult to find.
12 Sep 2017
Pros: Friendly staff. Shuttle service to the airport was a blessing!
Cons: The pickup was a hassle. Per the booking the location was in the Airport. In reality you had to call a shuttle to come pick you up which ate time out of my vacation.
11 Oct 2015
Pros: Rental site is quite far from the airport.
Cons: Despite purchasing insurance thru kayak site online, was still required to sign "refusal"; very confusing.
14 Oct 2015
Decent off airport rental
Pros: Price, the mostly stock Jeep Wranglers, so you may be lucky to get a very cheap upgrade.
Cons: It was a 10 - 15 ride from the airport. Their hours are 8 - 8 so make sure you have accurate hours on your reservation, They use shuttle bay number 6 near door number 2 at the Calgary airport. It takes a few mins for them to get there, and it also takes quite a while if you drop off the car at 8am to get a ride back to the airport. Other than that, we had an awesome experience!
16 Nov 2015
Rip off. I will be contacing the BBB about this re
Cons: The quoted price didn't match the current price. The posted location was close to airport, in reality it was 20 minute wait for shuttle then a 25 minute ride to a remote location. The extra charges at pick up was exhortation, $500 deposit for windshield $10 per day out of province fee.
27 Aug 2017
Cons: Kayak and economy both charging for car insurance
28 Sep 2017
Pros: Good value and the 3 staff members I dealt with were professional and very nice and friendly.
The off-site location is easy to find and access so it's nice to have shuttle pick up/ drop off at door and not have to drag my own baggage from terminal to car rental location at airport. (I didn't need to use their shuttle service after arrival as I rented car second day onto trip, only for return).
First time renting from this company and have rebooked for next trip. Had found a great rate online with another rental company prior and they were able to beat that rate.
Will see how well shuttle service works. Be sure to have their phone number handy when you arrive.
Cons: The pick up and drop off location are not at airport however they do provide shuttle service. Had I not shown up with excessive time to get to airport I could have been late. Ended up sharing shuttle with a couple with a lot of baggage (they were moving) and there was barely enough room for all of us in shuttle van.
Pros: Terrible vehicle that wouldn't drive with even a light dusting of snow. We had to abandon the vehicle for almost our entire trip and Thrifty refused to help or give us a car with proper tires for the city and season we were visiting. Charging extra in order to trade in for a safe car that we could actually drive is unacceptable. I was also seven months pregnant.
11 Jul 2017
Pros: Great rates, nice people at counter.
16 Sep 2017
No help from airport rental desk
Pros: Vehicle was good for our needs, but was not clean.
Cons: Upon arrival at the airport rental desk we were told our rental cars were at two different locations in Calgary. We asked how we were supposed to get there and we're told "I don't know" (and apparently didn't care). Ended up renting two shuttles to move a total of eight people and luggage to the different locations where, in all honesty, staff was much better at customer service. Paid extra money for drop off at the airport rather than going through the hassle of getting transportation to the airport from the original pick up location. Be sure your pick up location is where you want it to be! Two mini vans were rented and were adequate.
12 Oct 2017
Cons: No where in the reservation process was I told that Thrifty is part of Hertz and they were operating in a Hertz location. Besides that, it was poorly signed at the location
Pros: Very good customer service, flexible hours, cheap.
Cons: Nothing to say!!
1 Jul 2017
Great price watch out for fees
Pros: Car was $200 for a week. And they gave us a slight upgrade with gps.
Cons: When I went to pay i was charged for roadside assistance and insurance which I was not asked to purchase which doubled the cost of the rental. I had to work with their management to take the charges off. Had I not had the time I would have had to call and fight on the phone. Be aware of those before leaving with car.
Pros: We were allowed to drop off at 40 Hopewell Way NE. a location closer to the airport. Tony He and Ravdeep Singh were professional and cordial. They proceeded to inspect the vehicle and process through. We were shuttle to the airport immediately. ALL RENTAL EXPERIENCE SHOULD BE THIS WAY. EXCELLENT!