Reviews for Alamo in Calgary
- All reviews 100%
Based on 83 reviews
8 Aug 2017
Pros: Size inside car
26 Jul 2017
Pros: The customer service was excellent.
18 Jul 2017
Pros: The staff were great, gave me the rental a day early and no issues at all. Great deal as well!
16 Jul 2017
Pros: The staffs at Alamo car rental are friendly and they made the check out process quick. The car is very new that it has been driven for only about 60km and it's clean and comfortable. We used the car for a week paying about 180USD, great value! Will definitely go back to Alamo again for car rental.
16 Jul 2017
Pros: Everyone at Alamo was extremely welcoming and helpful. The checkin process was swift and easy. Our car was in great condition. We were given a direct number to reach someone if we ever needed anything (which we didn't). The drop-off took about five minutes or less. Highly recommend!
11 Jul 2017
Pros: Cleanliness and the easiness of picking up and dropping off the car was great.
Cons: Picking up I felt like I was being rushed to get out of there so they could move onto the next thing. It would've been nice to have a little briefing about the car and the highways - I saw a sign about a toll but never got the chance to ask when I dropped off if there was somewhere I needed to pay.
2 Jul 2017
Pros: I was able to call and change the time I needed the car without a problem. No waiting In line upon pickup or drop off. Reliable car in the type I wanted available, friendly staff
Cons: I wish they had given a quick overview of the car - such as the xm radio (we discovered it on day 5)
22 Jun 2017
Best rental company
Pros: Great customer service was looking for a specific model of car and they assisted me in finding the right one , great customer service. Not to mention unlimited kilometers !
Cons: Nothing really.
14 Jun 2017
Pros: Thanks for providing Very nice price and car model that helped me save gasoline on my trip
29 May 2017
Great job Alamo. First rate rental experience
Pros: The staff were very friendly. The rental car I received was almost new and fantastic. The rate was great !!! A great rental experience. Bravo
16 Mar 2017
Easy in and out
Pros: Very quick renting abdominal returning the car.
20 Feb 2017
No hassle, great price
Pros: Alamo is just across from Air Canada in the Calgary garage (a very short walk). Clean all-wheel drive Outlander. Quick check-in and drop off. Great price for mid-size SUV. Friendly service.
20 Feb 2017
The cars don't have snow tires at this car rental
Pros: The staff and service was excellent. The cars do not have snow tires though.
Cons: no snow tires
25 Jan 2017
Pros: The best thing about this rental was the price!
Cons: The car was just a little bit dirty when we got it, but nothing we couldn't live with. It sure is understandable with all the snow/mud.
18 Jan 2017
economy cars not available with snow tires
Cons: in order to rent a car with snow tires, we had to upgrade to full size cars. that means that, in calgary, economy cars aren't available during winter. (you can't drive a car in calgary in winter without snow tires)
8 Jan 2017
Pros: Car and mileage was great. Heater worked in Banff
4 Jan 2017
Cons: Alamo took my online reservation yet did not have any vehicle when I went to pick up.
29 Dec 2016
The car was not there.
Pros: I woke up 7 in the morning to reach at Alamo to pick up my reservation only to fond the car was not there are they are unable to provide me any substitute. I AMA NEVER USING KAYAK TO BOOK MY RESERVATIONS AGAIN. FREAKING DISGUSTING.
19 Dec 2016
Hyundai Tucson bad ride
Cons: Major vibration- don't know if tires or out of balance or both. Very annoying and uncomfortable
1 Oct 2016
Pros: super easy to pick up and drop off and the staff was really nice and helpful - the car was modern, ran well and was super clean! Really appreciated this rental!
29 Sep 2016
Cons: I reserved mid sized SUV, but I got compact SUV at first, which is too small for group of three with three pieces of bags. I cannot put my stuff in the compact SUV, have to ask to change. Also they charged me 200 Canadian $ more then reservation agreement. It was refunded, but I have to make several calls.
19 Sep 2016
Nice clean rental
Pros: My rental was nice and clean. Pick up and drop off was fairly easy.
Cons: I felt like the price was too high.
12 Sep 2016
Pros: I can't remember the gentleman that helped me (it was around 1245p on Fri 9/9), but he was AWESOME!
10 Sep 2016
Pros: Our vehicle was clean and in good mechanical shape. No issues with is.
Cons: The Jeep commercials show the vehicles shaking off the dirt.....our shaker was not working. The dirt stayed on
24 Aug 2016
Excellent guest service at YYC
Pros: Fast, polite, provide everyone a bill tale of water, no hard pushing for upgrading and additional insurance.
21 Aug 2016
Pros: Price. Location.
Cons: Charged for bend in fender that we didn't do. Looks like part of the car and can't even be seen in photo. Just wanted insurance money!
1 Aug 2016
Pros: Clean car, goid price
14 Jun 2016
Pros: good service
9 May 2016
Pros: Loved the price!!!
Cons: They close at 11pm.. Our flt was delayed so we almost missed them!!!
28 Apr 2016
Pros: Fast, friendly, took all the stress out of renting a car. Great company!!!
27 Apr 2016
Pros: very nice & helpful front desk!
7 Mar 2016
Pros: Great service in Calgary!
25 Jan 2016
Asleep at the swithch
Cons: I arrived at the Alamo desk at Calgary airport to find it closed. There was no indication of a number to call. I called the general 800 number and had to wait a long time for a reply, only to be told to come back the next morning. I had to spend the night in an airport hotel and pick up the car hours after my arrival. I find this to be absolutely disgraceful service, especially as I arrived on a full flight from Toronto, not some special charter from the wilderness.
8 Jan 2016
Pros: The staff was courteous and helpful
Cons: The first car Malibu was not good to drive on ice and snow so I came a few days later and switched to Kia Optima and it was a good choice.