Reviews for Budget in Calgary
- All reviews 100%
Based on 81 reviews
4 Jan 2018
Cons: We were quoted a price of $86 CAD for a rental car in Calgary for 5 days, and upon arrival found out Budget would not honor that price. Budget Rentals said that one of the vendors on KAYAK's website (carrentals.com) was quoting incorrect prices, and Budget did not honor the price that was provided on KAYAK. The whole experience ended up costing us $227 CAD instead of the price quoted by KAYAK.
4 Jan 2018
Pros: Clean, new and spacious. Bluetooth stereo and USB charger for phones. Customer service was great!
Cons: Winter tires not included. Over $100 more expensive if picked up from airport. I'd suggest uber/cab to the nearest place to save some extra money!
18 Dec 2017
Pros: Budget service was excellent
Cons: Reservation quoted wrong price, seriously understating the actual cost.
15 Dec 2017
Pros: The manager was very accommodating...the booking website sent the wrong price information. The manager took care of me and gave me an excellent price! Resulting in a happy customer!
21 Nov 2017
Pros: The car was good, useful and the customer service was reasonable
Cons: Kayak's stated price for the rental was $30/day... after the company added up the airport fees, service fees and all the other BS charges (they claim most of it is from the airport expansion passing on costs to service providers) the total bill was TWICE what is stated on the KAYAK site. Total ripoff, they should be forced to declare the added charges on the site in the first place, worse than a used car lot.
6 Nov 2017
Cons: I wanted to add an extra day to my rental and made an online booking at the same location but I was told that they couldn't honor the rate of the new booking on my existing one and I had to make another deposit on my credit card to extend the existing rental for just 1 extra day! As a policy it only discourages customers from returning. I returned the vehicle and rented from Hertz
30 Oct 2017
Pros: Good efficient service
24 Oct 2017
Cons: I made the appointment to pick up the car at 10am and called the morning of our pickup to make sure it was ok for my husband to pick it up since the reservation was under my name. When I made that change they went ahead and changed my reservation to 11am without asking me so when he arrived at 10 they said they couldn't release the car until 11 so he waited. At 11 they told him they didn't have the car there and would have to bring it in from another location so he waited another 30 minutes. Finally at 11:45 we got our car, it wasn't what we reserved but at that point we were grateful to have any car so we took it. Then at drop off we couldn't find a gas station ANYWHERE near the airport (we looked for one within a 15 minute drive) so we had to drop it off with half a tank or risk missing our flight. We werecharged $120 to fill the tank and the guy even said "yeah there's no gas stations around here but there's nothing we can do about that". There is though, it's giving us a heads up on that when we picked it up. All around it was a terrible experience.
16 Oct 2017
Pros: Price, no extra charge for extra driver, efficient service, convenient location
2 Oct 2017
No debit cards accepted
Cons: Found out as I was at the counter to pick up the keys that Budget does not accept debit cards. Can't even run it as a credit card, which most places can. So I couldn't not pick up the car and had to find alternate arrangements. Very disappointing.
11 Sep 2017
Didn't get th car we booked.
Pros: The booking, check-in, drop off, car condition was all great. However, at check-in we were forced to upgrade because the car we had booked was not available at the time. We had a reservation and didn't want to wait for the car to become available so ended up paying more than what we anticipated. The supervisor at the airport wasn't much help as the only reasons she gave was that we were at the counter an hour after the time listed on the booking. Isn't this HEB entire point of reservation to hold your items? Apart from that, everything else was fine.
11 Sep 2017
Pros: Customer service was great.
15 Aug 2017
Pros: the car the speed of dropoff
Cons: pickup took a long time, almost an hour, most of it spent waiting for someone to help us, but there was only one other customer in the place I wish car rental companies would just have a flat rate that includes everything. I was quoted $320, but the final bill was over $500.
10 Aug 2017
Pros: car qas clean and ready to go
Cons: for a mid size it was a little small
8 Aug 2017
Good company to deal with most times
Pros: Service was good and efficient
Cons: Tried to claim for a window chip that was not mine as I did state it before I left the place when I rented. Had I not pointed it out prior to leaving they would have charged me. Also, I rented 2 cars on the same credit card and they charged me for 2 separate contracts, 2 separate deposits; however, they charged me for an extra driver. Stupid Policy and nothing more than a cash grab. Makes no sense as I cannot drive 2 cars at once.
30 Jul 2017
Great car rental
Pros: Quality of the car
Cons: Prompt service Great car collection
11 Jul 2017
Pros: Clean. New van
Cons: All the extras
9 Jul 2017
Cons: Pick up customer service was terrible. Employee was very rude.
25 Jun 2017
Pros: The Calgary airport location stayed open after 1am when they usually close because our flight was delayed and didn't land until 1:30am. So grateful to still be able to get our car andnhead to Banff that night!
Cons: The only car left was a Yukon XL when we had asked for a mid-size sedan. We ended up enjoying it for the trip through the Rockies but was not thrilled to be driving such a massive car at 2am through unfamiliar roads.
22 Jun 2017
Great Deal, Cool Car
Pros: booking online price
Cons: everything done online couldn't speak to anyone to change time
19 Jun 2017
Pros: Fast service, upgraded to luxury car with no extra charge, brand new vehicle.
14 Jun 2017
good quality/price value
Pros: good quality/price value
8 Jun 2017
Cons: There was dent on the car. But the agent didn't mark on their sheet. When I was returning the vehicle, agent told me that I am responsible for that dent.. When I ask the agent who hand over me the car when I picked up, he said he doesn't know. Then I opposed it and tried to recall him. Thank to god he recalled. Otherwise agent was misunderstood and ask for compensation. Really bad experience... Should give training HOW TO NOTE DOWN THE DENT..!!
17 May 2017
Pros: Almost nothing. I mean the car was clean. But it was a rough drive. especially just being upset at what I needed up paying I'm just thoroughly unimpressed overall.
Cons: The woman I picked up the car from was super rude. And offered no help when it came to the pricing indescrepancies. I was quoted $169 for 1 week. And walked out paying upwards of $380. That's A HUGE price difference 'insurance' or not. It should be included in your quotes when making a reservation instead of tricking people and making them think it will be a good deal. I was outraged. And when I called in to speak with someone they kept rerouting me to the location it was picked up at and speaking with the same rude woman I picked the car up from, who would after 10 minutes, barely let me talk to the manager who was also a rude. Terrible experience. No help offered or reasoning, nothing to resolve the issue. Or even an apology. Which goes a long way.
1 May 2017
Banged up car...
Pros: Quick check in and close to my house.
Cons: Car was all damaged, even the roof (hail). The windshield was cracked in two diferent places and chipped in two spots right on my line of sight. The tires were unbalanced which made my travel quite miserable with the steering wheel vibrating all the time and pulling to the right side. And the car wasn't clean as expected. Paid extra to upgrade to an SUV, but couldn't be more disappointed.
10 Jan 2017
Great, affordable rental!
Pros: We loved how clean and nice our car was. Drop off was a breeze!
30 Dec 2016
easy drop off
Pros: Fast and easy checkout
2 Dec 2016
Poor value for money.
Pros: The Camry is a good car
Cons: Very expensive and budget saved no effort to maximize the price. I shall never use them again.
21 Nov 2016
Lost our resevation
Pros: They said they had no record of our resrvation. Then when we showed them our confirmation email. They were exremely rude and would not give us a car without us paying extra. It was a horrible experience. I will never use budget or kayak to rent a car again. We were left out of the country with no way to get from the airport to the hotel. Thanks to the nice people at national they saw we were upset and matched our rental we had in our confirmation for budget.
1 Nov 2016
Bad directions to terminal.
Cons: My wife is handicapped. They sent us to the old terminal rather than the new one, necessitation and extra half mile walk.
2 Oct 2016
Our car was not there.
Cons: We didn't get a car.
27 Sep 2016
Pros: Easy pick up and drop off. We didn't have to wait in line!
Cons: The cart smelled terribly of cow manure. Not sure why but there you have it! It was disgusting.
20 Sep 2016
Not near the airport
Cons: I reserved a car I thought was at/near the airport. When I went to the Budget counter I found out the Budget location you gave me was almost 20 miles away. I ended up renting a car at the airport for twice as much as I was expecting. Thanks a lot.
16 Sep 2016
TANK was NOT FULL
Cons: FORD Fiesta needed more than 5 gallons fill up after just 75 miles highway cruising = obviously tank was NOT full
11 Sep 2016
Pros: Handy drop off with key drop
20 Jul 2016
Cons: No owner's manual in glove box.
15 Jul 2016
GPS did not work
Pros: clean car
Cons: GPS did not work
14 Jul 2016
13 Jul 2016
Pros: Very nice car and agents.
Cons: The check in process. Took about 30-40 mins.
24 Apr 2016
Pros: The staff at Budget Calgary were very good and friendly. Got me in and out quickly for both pick up and drop off.
18 Apr 2016
16 Apr 2016
broken back up camera and gps maps out dated
Pros: Budget attendants were good
Cons: the car was in rough shape
7 Mar 2016
Pros: Horrible won't ever rent budget agian
29 Feb 2016
good value for the money!
Pros: I was picking the car up at Calgary Intl. Airport. I loved the location of the rental company, literally across the street from the arrivals. I also liked the fact that Budget is opened late, until 1 or 2am.
24 Feb 2016
Sketchy rental experience
Pros: Front desk attendants were professional.
Cons: Car had multiple scratches and dents, including two small cracks in the windshield that were not noted. Had to return twice to have them documented. Large scratch not noted on form, but had a "sticker" near it on the car to show that they were aware of it. Nice, and when the sticker comes off, then what? Finally, there were no gas stations within 15 minutes of the airport, and all were closed at 6:00am. Not unlikely, but unusual. It would make a significant difference in loyalty to the brand if they were to share minor details like this when renting. Otherwise, you'll end up returning a half full tank so you can catch your flight.
8 Feb 2016
Easy pick up and drop off great quality cars
Pros: The pickup and drop off at the airport with simple and quick less than 5 minutes each time. Also the rental office is inside the airport so there's no shuttle that takes you to the car lot, they are right there in the terminal! We also had a brand new car that had only 200 kilometers on the odometer. Leather seats and all the options were included in our rental was super cheap, great pricing for the quality. Overall I would rent from this office again they were fantastic and the customer service was great. Only piece of advice was to either bring your own GPS then download Canada maps, or make sure your phone is usable in Canada. The GPS rental is more expensive than the car rental per day so we opted not to do it but driving around Alberta is easy
4 Feb 2016
Pros: Quick Check In and Check Out. We were upgraded to a larger SUV without asking, which was helpful. When we found that the first vehicle had been through some sort of interior carpet cleaning routine and all of the floors were soaked, they quickly switched us into another vehicle with no issues.
20 Jan 2016
Clean you car inside
Pros: Standard car...
Cons: Arrived at midnight - first car offered was dirty, inside and out. Replacement car offered but process took half hour. Budget reluctant to offer like-for-like replacement despite having many cars available (as confirmed by agent's colleague). Car also poorly cleaned and 30,000 k, but not worth the long walk back. What's with extra charge for snow tyres at 15 dollars per day? Are we renting out unsafe cars? Snow brush broken and useless for scraping off ice. Used credit card instead.