2.0
Poor communication, poor customer serviceReviewed 15 Mar. 2023
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4.0
Pros:The actual car was niceCons:The car reaked of the guys cologne, it was also dirty when he gave it to us. The guy was not very friendly and when he dropped us off back at the airport, I had asked him if he could drop us near the taxi section and he dropped us off in a dead zone of the airport really far from the taxis with all our luggage and skis...Reviewed 27 Mar. 2021
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2.0
Cons:They could have provided the car for me that I had reserved. They said I would be inconvenienced but they did not have a car for me and did nothing to help me out.Reviewed 13 Sep. 2019
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10.0
Great ServicePros:Safety and ComfortCons:It is a big vehicle to parkReviewed 18 Sep. 2018
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10.0
Great staffPros:I was very hesitant to book with Ace after reading the reviews but they were half the price of other rental cars so I figured I’d try it. I was pleasantly surprised. I had to wait a bit to get my car when I arrived in Vancouver but when I did it was a brand new Jeep which was a free upgrade from what I reserved. I had no problems on the drive from Vancouver to Calgary (and all the sightseeing trips in between). When I dropped off the car the staff even gave us a ride to the hotel, saving us cab or Uber fare. Thanks!!Reviewed 1 Jul. 2018
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5.6
Great price. Bad pickup experiencePros:Value.Cons:Pickup and dropoff experience. Car availability.Reviewed 2 Jan. 2018
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2.0
ACE ran out of cars!Cons:Had to wait for hours at Avis to get a car. Avis was helping us out, it was Ace's fault we had to wait.Reviewed 31 Dec. 2017
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3.6
No cars in CalgeryCons:Waited 5 hours for cars we did not order. Sent to competitor who had no cars, either. Extremely disappointing. No snow tires on Prius in snow storm. Extremely dangerous.Reviewed 31 Dec. 2017
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2.0
Unorganized and my transparent.Pros:Nothing, they just brokered it to Avis.Cons:Terrible service.Reviewed 29 Nov. 2017
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10.0
Pros:Friendly staff. Shuttle service to the airport was a blessing!Reviewed 12 Sep. 2017
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9.6
Pros:Ace stayed open late for us as we waited to receive our luggage. They didn't give us any grief and were very patient even though they had to stay open about and hour after they were supposed to close. The rest of the rental process was smooth.Cons:The rental car location is a bit out of the way from the airport and somewhat difficult to find.Reviewed 28 Mar. 2017
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6.0
No transport to airportCons:When I called asking about transportation to and from the airport, the sales associate was happy to tell me that they would pick me up. When I asked about getting back to the airport, he said that they open at 7:00am. I'm glad I asked because I would have had to take a taxi back since we planned on returning the car at 4:30am. I successfully cancelled our reservation.Reviewed 25 Jan. 2017
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