4.0
What rental?Pros:Not much at all.Cons:We waited in line for 20 minutes only to be told they had no car for us. They walked us down to Hertz where we waited another 30 minutes in line only to be told we had to wait for a car. We waited 45 minutes. We ended up arriving to our destination over an hour late and missing an important dinner. The car itself was fine, but we will never rent from dollar again - when you add in the list time and missed dinner with colleagues, this was a very expensive rental and one we don’t want to repeat. There was no apology and no explanation - they oversold and did nothing.Reviewed 25 Sep. 2018
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10.0
Got a Volvo upgradePros:Neat car would recommend upgradingReviewed 13 Jul. 2017
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10.0
A really fantastic experience.Pros:From pick up to drop off, it was great customer service. I arrived at almost midnight and the check in service was delightful. I was treated to an effortless, sweet smile to not only me but all of his colleagues, despite the hour, a brand new car and a free upgrade. Drop off was so easy. While I was unpacking the car the attendant checked the vehicle and provided me with a final receipt. It was amazing value. I'd definitely choose Dollar again.Reviewed 9 Jul. 2017
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6.8
False pricing advertisementPros:Easy to pick up and drop off the carCons:The advertised price was 30$/day and i paid almost three times this price (170$/two days). Hidden fees should be more clearly specified.Reviewed 25 Jun. 2017
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4.8
Pros:Camry was clean, operated well, was ready upon pickup drop off was process was smoothCons:multiple scratches that weren't noted upon initial evaluation pick up desk personnel was very rude, she made it seem as if I was annoying her to give dollar my business the drop off fee was 2x as much as the actual rentalReviewed 5 Mar. 2017
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2.0
CrooksPros:Insurance scammersReviewed 18 Feb. 2017
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6.0
You have to decline every add onCons:They automatically add on every possible perk and they got pretty insistent about it. It tripled my quoted price before I demanded that they just give me the basics.Reviewed 14 Feb. 2017
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2.0
Christmas EvePros:Dollar is the worst car rental company I've ever encountered. I show up my flight was delayed show up at 11 pm Christmas Eve and nobody was at the desk. Called the number and was watching the phone ring I front of us with our number. Had to go buy another rental car from another company bc I had an hour and a half drive. I bring back the other rental car for my original reservation and when I get to the Front desk the lady tells me that my reservation has been given away. Let me remind you that I drove all the way back to Calgary on Christmas and they could not accommodate me one bit. In fact it was by far the worst experience I have ever had at a car rental company. Do not use dollar because they are very unfriendly as well as they would not allow me to speak to the manager.Reviewed 1 Jan. 2017
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2.8
Rip offPros:NothingCons:Tried to upsell us on everything for 30 minutes after we'd been flying all day. They even tried to get us to buy their insurance after we had already bought insurance on Kayak, claiming that there's was much better for $35 a day. Then said they would give us a free upgrade for snow tires and then charged us $150 for them. Complete rip off. We will never use them again!Reviewed 7 Dec. 2016
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9.6
Pros:Car had a rear-view camera and I didn't know it came equipped with it. I was pleasantly surprised.Cons:I was satisfied with the rental. No complaints.Reviewed 12 Nov. 2016
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2.0
CanceledCons:Pushy sales and poor service. I canceled and went with a different providerReviewed 5 Nov. 2016
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10.0
Convenient and a good dealPros:The car was clean, and ready to go. The staff were courteous and helpful. I love Toyota and was pleased to have one - it felt like home!Cons:Just that the pick up location WAS at the airport, but the website had said it was off site with a shuttle - it was more convenient this way - but it would have been good to update your website. The other thing was that one key was bent, and I couldn't get it out of the ignition - but I couldn't get the other key off the ring to use it to lock the car (may have been my ignorance about how to work the ring but it appeared to be locked closed). If you're giving out two keys, they need to be detachable for a case like that.Reviewed 24 Oct. 2016
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