Reviews for Ace in Calgary
- All reviews 100%
28 Mar 2017
Pros: Ace stayed open late for us as we waited to receive our luggage. They didn't give us any grief and were very patient even though they had to stay open about and hour after they were supposed to close. The rest of the rental process was smooth.
Cons: The rental car location is a bit out of the way from the airport and somewhat difficult to find.
25 Jan 2017
No transport to airport
Cons: When I called asking about transportation to and from the airport, the sales associate was happy to tell me that they would pick me up. When I asked about getting back to the airport, he said that they open at 7:00am. I'm glad I asked because I would have had to take a taxi back since we planned on returning the car at 4:30am. I successfully cancelled our reservation.
11 Sep 2016
Lacks Early Flight Accomodations!!
Pros: SUV was comfortable and could accommodate 3 adults with luggage. Check in crew Sat Sept 3, 2016 was awesome and went out of their way to help us find our way and gave us great directions, really wonderful service
Cons: SUV windshield was filthy and cleaned it ourselves so we could see clearly. Although we made a call 1 week prior to state that we will need a GPS as we were coming from the US, no GPS was available when we checked in No accomodations for early flights, no staff and not open for a 6am drop off. Our only option was to find our own way to the airport, not only did we pay for the rental we then had to pay for a cab to the airport....not happy, we will not rent from Ace again!
4 Sep 2016
Never even got a car!
Cons: We scheduled our pickup time for 9pm. We were within an hour of that time and learned that we needed to take a shuttle because the pickup was not at the airport. However, the rental place was completely closed and there was no way to get there or to get a car. We had to rent from someone else and paid significantly more. The next day I called Ace and they did issue a refund and charged nothing. It was a stressful way to start our honeymoon.