Find reviews that mention:
10.0
Pros:The staff was friendly and the specific car that I requested was ready to go when I arrived.Reviewed 16 Jun. 2021
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2.0
Pros:nothingCons:please exclude cars that are unavailable from listingReviewed 12 Jun. 2021
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4.0
Cons:Accused me of damages on the car. I wont be buying from them next time. Unfriendly front deskReviewed 4 Dec. 2020
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8.0
Cons:GoodReviewed 31 Mar. 2020
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5.2
Pros:Drop-off process is very quick. Car was in mint condition.Cons:The pick-up process is way too long! The agent was too pushy to sell extra insurance. Airport taxes are expensive and not appearingin the initial quote reczived by email. Was not the case when I rented in Vancouver via another agencyReviewed 20 Sep. 2019
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4.0
Cons:The check in process and subsequent drop off was not done well and not clear. The car was small for a medium sized SUV. We were also told that we could prepay the gas but then told when we arrived that if the tank wasn’t 100% full, no refund for that gas. They should have told us that upfront.Reviewed 17 Sep. 2019
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8.0
Pros:Easy pickup at the airportCons:Managers special was a large truck, would have preferred some option for a car.Reviewed 19 Aug. 2019
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6.4
Pros:The saff was very tired - check-in around midnight. They rather work other stuff than take care of the customers.Cons:The staff could have been more interested in the customers. But when you already are the largest rental car company, why bother with the customers?Reviewed 20 Jul. 2019
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4.0
Pros:Staff should have taken care of my car switchCons:I was given a monster truck-5.7L engine. Fuel sucker. They said I had got the managers special. Then when I asked for a smaller veh, and after waiting minimum 45 min on line, they said I would be up charged roughly $120 and have to wait another 40 minutes or so-Reviewed 16 Jul. 2019
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8.8
Cons:I was charged for a damage I didn't do. It seems that attendants do not thoroughly check for damages, and then the next customer has to pay for someone else's damage. I noticed this because I DID find a scratch on the car initially and reported it. But missed seeing the chip on the window. Lame.Reviewed 15 Jul. 2019
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9.6
Pros:Georges (sp) the agent who handled our transaction was excellent and due to some problems upgraded us to a larger vehicle at no additional charge. He was very knowledgeable great to work with.Cons:My only complaint was taxes and fees added an additional 25% or more to the cost of the car rental and it would have been nice to know this before getting to the rental counter.Reviewed 11 Jul. 2019
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2.0
Cons:Worst customer service I’ve ever experienced. Had a prepaid reservation which they did not honor (at night). I had to rent a last minute vehicle from another location for triple the price as it was the other company’s last one.Reviewed 8 Jul. 2019
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