Book Hertz car rentals in Calgary

Cons: When the car was reserved, the paper states I would pay $20.07 to Herts when I pick up the car. But the staff at Hertz said I had to pay $25.50. And I found I was charged $20.37 in my credit statement. Very confusing.

Cons: They said we had an additional $37 in airport fees. I think they just need to clarify to customer Kayak didn't charge the taxes and they are to be paid direct. They implied it was on top of taxes/amount already paid.

Cons: Car was washed but when it dried it still needed a wash. Overall it was good.

Cons: Received _two_ joined sets of keys (impossible to separate them) One for each driver would be best. One for both drivers - acceptable. Two joined - stupid: heavy and uncomfortable. No one to explain how to operate te gadgets in the car.

Cons: I had to wait over an hour person waiting on me stresso out and walked out never to return I will never use Hertz again other car rental co's are more efficient

Cons: The car wasn't ready even though I called ahead from the airport.

Cons: Tire pressure was low and had to add air.

Cons: All was good

Cons: Car wasn't ready on time. Didn't get the car of my choice. The final charge was more than advised by Kayak upfront. I was told it would be $108.86. I was charged $121.10.

Cons: When I was originally booking through KAYAK, I was confused about the pick up process (shuttle) and couldn't believe the great rate I was getting. Glad I phoned Hertz directly to clarify and went through with the reservation.

Cons: Drop off at YYC was a mess. Signage not clear (I ended up going to the pick up window, waiting for everyone to get served, and then told i needed to go elsewhere), and there was 1 person serving Hertz, so it took a while to get my receipt.

Cons: I had to wait an exceedingly long time (over 40 minutes) before even reaching the counter to be helped by one of two agents working at Calgary airport, despite there being only 2 people ahead of me in line. In the span of an hour, only one person had gotten their rental. That's ridiculously slow. I also do not appreciate how agents are always trying to upsell me on unnecessary add ons. If i wanted those options, i would have selected them when i booked online.

Cons: Don't know why the survey for customer satisfaction has to be done when I first pick up the car and not at the end of the deal. Also, the survey is done in front of the service rep. So you cannot give anything negative.

Cons: The car I purchased with priceline was an "Economy Special". When I got to Hertz they said that rate was their "Manager's Special" and the car for the day was a minivan. No way a minivan is an "economy" car. We were going to be driving a lot so we didn't want a car that used up a lot of gas. They said that's the rate that we got and that was our only option. They said we could pay $15 more per day for an ECONOMY car, but that would have added up to way more money than I wanted to spend. She eventually talked to her manager and got me an economy car, but said this is the only time they will ever be able to do that. Not that I'll ever use this company again. Also the final bill we got way way more than priceline had told us it was going to be.

Cons: The airport

Cons: The employee was pushy when we first rented the car I declined the insurance at first and then he was talking I felt like if I didn't buy the insurance he would have found things to charge me for after we returned it - even though there was not an inspection done with myself and the employee before the car was rented. When I got the car home I found dirty used kleenex in the back seat of the van in the cupholders and there was an empty can of pop in the console, the car ran out of washer fluid 4 hours into the trip so I had to purchase washer fluid for the remainder of my trip. And the change oil light came on the first day. When I went to return the car, it was the same employee who I returned it to, he went out and came back in and told me the gas was not at full - so I went and put in the literal $8.00 that it was low. I asked if I was going to be reimbursed for the washer fluid as he went on about the inconvenience for the next customer with the gas being $8.00 below full. So I asked about my inconvenience of driving on the highway with children in the car and running out of washer fluid - the amount of bugs hitting the window and no washer fluid is not only inconvenient - but if I can't see put the windows it's also very dangerous. I will never rent from here again. I will also make sure that I tell people who are renting to avoid this place, it's not worth it. I don't appreciate his condescending attitude.

Cons: Car was dirty inside, still had trash from the previous customer. Also the lady at pick up counter was rude

Cons: When booking car rental was about $150 and ended up paying about $325. I realize you pay for insurance and the extras but the unexpected part was all the fees and taxes because we picked up at the airport. Even if I waived all the extras the price would have been more than quoted.

Cons: We had to drive 30 miles from airport to rental location...

Cons: I was routed to a hertz location nearly 45 minutes away from the airport. I had an absolutely terrible experience working with your website and I will recommend evreyone I know to never use you again.

Cons: The charges at pickup were higher than my booking. Eventually I spoke to the manager and they fixed it all, but it took 30 minutes of my time.

Cons: The sales representative convinced me to get the service where they will fill the gas tank for you. She pitched it by saying their gas was cheaper than in the gas stations but she failed to mention (until we pressed for more information) that they would always charge for the full tank even if it was only 1/4 tank used. That's not really cheaper than the gas stations unless you can coast into the Rental agency on an empty tank. Luckily, I was able to opt out of this service.

Cons: na

Cons: Nothing. They were great.

Cons: Rented lots from Hertz for business for years. Never hassled about condition of car. Have rented personally from more low cost supplies, who always warn about cost of damage, but never had a problem. When I picked up car from Hertz this time they had an already completed damage report on the car, which described body scratches. I did inspect these and found them to be minor paint flaws. When I returned the car the attendant went right to a small crack in the windshield and told us he wouldn't charge us for it but that he had to report it. My credit card was just billed an additional fee in addition to the rental fee charged at time of booking. Never contacted me to tell me that they'd decided to charge for the damage. I know Calgary's economy is suffering now and Hertz business customers must certainly now not providing the revenue Hertz has had in the past. I can't help but believe they scammed me with the windshield damage.

Cons: Okay customer service - didn't go above and beyond though

Cons: I selected the Calgary Airport as the rental pick up / drop off location. The vehicle offered indicated an addresses which I assumed was the Calgary airport as I have not been to this city before. There was no mention that the rental location was off site. When I arrived at the car rental counter at the airport, they politely informed me the vehicle was booked for was a location in the city ($45 taxi ride to get there.) Completely misleading reservation!! I paid an extra $100 to the Hertz desk at the airport in order to pick up and drop off on site instead of having to get to the downtown location just to pick up the vehicle.

Cons: They look for extras to charge the customer. The agent identified what may or may not be a minor chip in the window so as to charge an extra fee.

Cons: The car was Nissan Micra. The defrost system was frightening. At times we couldn't see out of tye windshield our side windows making driving unsafe. Through trial and error, we learned that the A/C need to be on for the defrost to work. No directions provide that info. The fan blew snow into the car. When opening the doors snow filled the front seats. This car should not be in the fleet.

Cons: Hertz wanted essentially over 50% of the original rental to have snow tires. This is Calgary not Tampa and they havw winter there so renting any vehicles without snow tires is unacceptable. In fact the car was not really in winter shape. So as mentioned above it was a average or less rental experience with Hertz.

Cons: I was shocked that none of the cars available had snow tires - in Calgary in December. The all-season tires on our car were quite worn-down, so driving was much more hazardous and stressful than it needed to be. We told the agents we were traveling to BC and they failed to mention that it's illegal to drive on the highway there without snow tires. They also neglected to tell us that they were going to be closed at the time of our scheduled drop-off.

Cons: we weren't aware of how much the under 25 years old fee was until we were told at the desk. We had to ask which cars were available and without asking wouldn't have gotten a nicer model for same price.

Cons: Pick up and drop off weren't at airport, which is what I searched for. There were fees attached, removed, discounted, applied. The whole thing was shady and never resembled the quote I reserved the car for.

Cons: Long wait to pick up the car. An additional charge to have my wife drive also.