10.0
Upfront, honest, no hidden fees. Upgraded my vehicle when the one reserved wasn’t available.Reviewed 5 May 2023
review from![kayak]()
2.0
Reserved a car online, went to the office, the staff told me casually "we have zero car", they said that office only has 4-5 cars, while that day they received 22 reservation from third party. they can't do anything. this place is really not responsible, and delayed my commitment. Never trust them! they not afford to provide a car on time.Reviewed 11 Feb. 2023
review from![kayak]()
8.0
I rented the car for over 2 months. I was the lone driver. These people will not let even my wife drive it. They said if my wife wants to drive, I have to pay an additional $13-$14 plus..... I think this is not fair.Reviewed 6 Jan. 2023
review from![kayak]()
8.0
I chose this rental based on price…it was a long rental (45 days). The staff were good…the car was clean. No issues on the return…tho I haven’t yet seen the final charges on my credit card.Reviewed 20 Oct. 2022
review from![kayak]()
10.0
Everything went smoothly with easy pick up and drop off. The only issue we had was with the brakes after the 3rd day. They were making a thumping noise when we applied them going down steep inclines in the rockies and the steering wheel was vibrating. I was told by a mechanic that the issue was probably a warped rotor so he advised us to not ride the brakes going down a steep hill and to use them moderately.Reviewed 29 Aug. 2022
review from![cheapflights]()
8.0
Everything was wonderful, but car rental prices are bananas right now.Reviewed 18 Aug. 2022
review from![kayak]()
10.0
Agent at rental location was extremely helpful. Jeep was very clean and the perfect vehicle for our time in BanffReviewed 5 Aug. 2022
review from![kayak]()
8.0
Probably a sign of the times, but had to wait about 49 minutes as they had no vehicles ready when we arrived. Overall experience was good. Rental vehicle was clean but not pristine condition (vehicle well used). Operator was very kind to drive us to airport upon returning the vehicle, as a token of appreciation for the wait upon our arrival.Reviewed 19 Jun. 2022
review from![kayak]()
2.0
Nothing. Terrible customer service. Being open could help. Booked a $2300 dollar hire arrived the outlet is closed. Telling everyone about the extreme poor serviceReviewed 4 Jun. 2022
review from![kayak]()
10.0
Easy pick up/ drop off . A little trash in the car. Couple of dings in the windshield only became apparent when we hit the road.Reviewed 28 May 2022
review from![kayak]()
10.0
My Thrifty car rental went well. When I got there, they upgraded me from an economy car to a small SUV (and I was glad I took it as the larger vehicle suited my needs), but be aware they do upsell. The first upsell price was a little high and I asked if they could do better. They came down a bit. The overall experience was very good. They do take pictures of the vehicle when you rent to cover you for existing damage but make sure they get the whole vehicle including the inside and the roof. I didn't have any problems but protect yourself. I would recommend Thrifty and the location I rented from - 5th Ave and 1st St SE in downtown Calgary, AB. Friendly staff, efficient rental process and the vehicle was clean.Reviewed 7 May 2022
review from![kayak]()
6.0
It didn't look like the car had been cleaned, visible dirt in the trunk.Reviewed 26 Apr. 2022
review from![kayak]()