Reviews for Enterprise in Calgary
- All reviews 100%
8.9/10 Excellent
Based on 241 reviews
-
9.0
-
8.7
-
8.5
-
8.4
Recent reviews
Most recent
10.0 Excellent
SUV
16 Aug 2017
Great Service at a Great Price
Pros: Rented a midsize SUV, for two weeks, in western Canada. Speedy service at the check-in counter and then met by an agent at the pick-up site. Showed us to the car, assisted in the usual pre-rental review of the car and offered direction to out first destination. Then we received a welcome email from the local manager, including where the closest gas station was when we returned the car. Equally courteous greeting and assistance at the return. Probably the best service I have ever experienced when renting a car. No complaints at all with the car - was just what we wanted.
Yes, all was exactly as the reservation specificed. No surprises!!!
10.0 Excellent
Minivan
15 Aug 2017
Pros: Fantastic service from the Calgary Enterprise location. Friendly and accommodating. Would highly recommend to others visiting Calgary.
10.0 Excellent
Economy
11 Aug 2017
Great service!
Pros: Had a great experience with the staff, very human and kind. The car was clean and really low millage. They offer me that extra service that make my trip to Alberta smooth and worries free for my transportation! I recommande!
Cons: Im not piky so nothing really.
9.2 Excellent
Economy
8 Aug 2017
Pros: Excellent, friendly and speedy service
9.2 Excellent
Intermediate
3 Aug 2017
Very professional
Pros: No lines, knowledgeable and professional staff, offered me a bottle of water, took me out to the car and went over the way they check for damage (a bit over the top on that). At that point we discovered they had mistakenly booked the car as a round trip when I'd reserved one way, not a problem and promptly fixed.
Cons: The review of how they checked for damage was a bit over the top. One way fee is annoying but in line with the market.
10.0 Excellent
Minivan
28 Jul 2017
Friendly Staff and affordable rental
Pros: We rented a van for two weeks from this Calgary location for much less than a weekly rental in Montana.
The staff was super friendly and they answered all our questions.
The van was in great condition and worked well for the six of us.
We used the van every day for two weeks as we toured Banff, Yoho, Jasper and Glacier National Parks.
10.0 Excellent
Economy
27 Jul 2017
Pros: Great rental car, fabulous price, very friendly office staff. We couldn't have asked for a better car rental experience.
10.0 Excellent
Minivan
26 Jul 2017
Great service
Pros: Professional staff at both end of my trip, and great service.
10.0 Excellent
SUV
24 Jul 2017
Pros: The counter staff at pick up was very friendly and helpful, gave me directions to the nearest Wal Mart and explained the features of the car etc.
Cons: Everything was fine with the rental car, no complaints.
10.0 Excellent
Full-size
21 Jul 2017
Great car!
Pros: Our rental was brand new! We were pleasantly surprised.
8.4 Excellent
SUV
21 Jul 2017
pricey rental
Pros: quality of car was fine
Cons: there seems to be a discrepancy between different websites about whether enterprise at YYC is on airport or offsite. It is at the airport, but they seem to be less well integrated into the parking garage than other companies. Return was a bit confused.
I also didn't appreciate the aggressive upsetting of the insurance coverage.
My brother rented a similar SUV at the same time in Calgary, slightly away from the airport for about 2/3 the price, something that didn't;t get picked up by the Kayak search.
10.0 Excellent
Full-size
18 Jul 2017
Pros: Caitlin Smigel at Calgary treated us like royalty. Thanks Caitlin.
10.0 Excellent
Intermediate
13 Jul 2017
Wondeerful Service
Pros: Nice cars with good gas mileage
Cons: Can't think of anything
10.0 Excellent
Intermediate
4 Jul 2017
Awesome
Pros: Yaftal went up and beyond to give me the best car he has. Sweet service
10.0 Excellent
SUV
1 Jul 2017
Smooth experience all around
Pros: When I got a call at the Calgary airport that someone had damaged the SUV set aside for us, Enterprise was ready with options and patient as I discussed those options with my family while on the phone. The 4x4 truck was perfect for our needs and the upgrade was the same price as my original booking. The staff was courteous, friendly, and informative and I shall rent from again when I return.
Cons: Nothing to report.
10.0 Excellent
Economy
28 Jun 2017
Pros: Top notch staff. In particular, Jaden Harding, who did the car review with us, was friendly, thorough, and a great representative of Enterprise. He made us feel welcome and important.
Cons: There was nothing to dislike.
10.0 Excellent
SUV
21 Jun 2017
Fantastic service!
Pros: My wife and I were honeymooning in Calgary and I unfortunately booked our rental at the Calgary-Downtown, rather than airport location. The Downtown team stepped right up to the plate however and accommodated us so well! Mila did all she could over several phone calls to transfer our rental to the airport (at no proposed cost) but informed us that a better rental on a Jeep would be found at their location. They generously stayed open when our flight got delayed and even helped us with transporation to their location! Incredible! A very special shout-out should go to Ashook, who drove to the site after hours to open it for us along with his wife and - get this - gave us a bottle of champagne!!! Everything about the rental car itself was perfect, and drop-off at the airport on our return was without any incident. The staff at Calgary Enterprise Downtown is some of the nicest, most helpful and professional you will ever meet! - Neil & Kaley
10.0 Excellent
Economy
21 Jun 2017
Pros: Quick drop off and inspection
2.0 Poor
Economy
21 Jun 2017
Location closed
Pros: Not Applicable
Cons: We arrived to the location at 12:15 for a 12:00 reservation to find the office closed. We were not notified of the importance of being there by 12. Below is a summary of the negative impact this had on us:
- additional direct cost of $200 of total rental charges (including what we had to pay a competing car rental company for a last minute rental)
- additional 8 hours of driving to come back to Calgary versus the original booking of Vancouver
- cutting our vacation short by one night to be able to return to Calgary in time
- additional cost of $100 in lodging expenses due to changed itinerary
- lost full day of vacation between time searching for a new car and altering plans
10.0 Excellent
Minivan
18 Jun 2017
Awesome service
Pros: The sales representative was very helpful.
Cons: The location. Hard to get in and out of.
10.0 Excellent
Economy
11 Jun 2017
Pros: staff were great.
I was half an hour late getting back but they waved it.
Also had a bit of dog hair and blades of grass in the car. I told them about it and said I would pay for the cleaning. they waved that also saying it was minor.
loved the car, Rode easily and hardly used any gas. thank-you! Lois
10.0 Excellent
SUV
9 Jun 2017
Pros: Had a nice full-sized car, clean and well-equipped. Had a problem with the "check engine" light coming on while in a remote away from Calgary, but a nearby Enterprise office sent us to a local repair shop that quickly diagnosed the problem (as not being a problem needing to be fixed) for no charge to us, and we were able to continue our trip with confidence in the car.
7.2 Good
Full-size
7 Jun 2017
Car 54 where are you?
Pros: Clean, fairly good mileage, comfortable
Cons: Difficult to find out way to and from your location in garage. Drop off directions poor.
9.6 Excellent
Intermediate
28 May 2017
Rental 2016 Scion IM
Pros: Great service. Easy pick up and drop off. Vehicle was clean and gassed. Would rent again from Enterprise!
Cons: The car was not very powerful. It felt like the transmission was slipping.
9.6 Excellent
Standard
20 Apr 2017
Pros: great service and price
Cons: squeaking rear right brake
9.6 Excellent
SUV
19 Apr 2017
Great Value
Pros: Got a clean car at the right price. They also let me park my car there for overnight. The associate there was professional. Recommended.
7.2 Good
SUV
19 Apr 2017
Quote from Kayak different from what was charged
Pros: Very friendly staff at Enterprise.
Cons: The quote from Kayak was completely different from what was charged.
Kayak quoted something that was 200 less than the actual price.
10.0 Excellent
Minivan
18 Apr 2017
Pros: Got great service from the Enterprise staff and value for money.
10.0 Excellent
SUV
26 Mar 2017
Excellent experience overall
Pros: Speed of rental process, we got the car we reserved and needed, very efficient return process. Very good value for what we paid.
10.0 Excellent
Compact
25 Mar 2017
Cons: Great customer service experience
6.4 Good
Economy
24 Mar 2017
Pros: The car rental staff was very nice
Cons: I head I small car vor going skiing. It didn't have any winter tires. The trunk didn't open properly. It was clearly a summer car the Windows opened a little by unlocking the car. So snow got in the car.
5.6 Okay
SUV
21 Mar 2017
Cons: The fact that they tried to blame me for the bumper almost falling off, when i didn't even hit anything. If they try to ask me to pay for it i want a car proof report, and i bet there is something that a previous renter had caused for this to happen. But nevertheless we were running behind at the airport and they held us up and made us nearly miss our flight due to the bumper which had like 12 clips loose but again nothing we did would have caused that to happen. Just review the car then contact me if need be don't hold me up when i tell you i'm running late.
8.0 Good
Compact
10 Mar 2017
Pros: Quick drop off, perfect before a flight. Car was nice, clean and efficient on fuel.
Cons: We had to upgrade to a bigger car to accommodate our luggage, which was fine but an additional charge. As Alberta uses gravel/rocks on the road, this was my first trip where I was advised I would be responsible for chips/cracks which was nerve racking. The windshield did get a chip, luckily it was smaller than a quarter but any bigger it would have been charged. Also all season tires during a harsh Alberta winter which was worrisome.
5.2 Okay
Economy
7 Mar 2017
Rough
Pros: Car was not ready when I got there. Rental was at noon and I received the car at 130.
Price was as quoted.
Cons: Winter tires would have been nice. .. for winter... in Calgary. Car was ready an hour and a half after I had reserved it.
Car had tons of chips and a crack in the windshield apparently that's normal weat and i wasn't questioned when i returnedthe car. Also pulled to the right a little. There were no other cars available so I didn't even bother complaining.
8.8 Excellent
Standard
2 Mar 2017
Pros: The vehicle was great and it was really smooth returning the car.
Cons: We had to wait a bit while picking up the car because there was only one person at the desk. However, the customer service was good.
6.8 Good
Standard
26 Feb 2017
More of an issue with kayak then enterprise
Pros: The car was nice and I got upgraded for free
Cons: When I booked the cat through kayak, I was originally quoted $40 but when I got to enterprise, they informed me that it was $40 PLUS a $200 deposit. I have never rented a car before so I didn't know that I had to put a deposit down. I originally didn't have the room on my credit card but after shifting some money around, it got takeme care of. If I was not able to do it, I would have missed a garth brooks show
10.0 Excellent
Standard
23 Feb 2017
24th Ave branch know how to get the job done.
Pros: Brand new van; special, limited time rate; efficient staff; manager was friendly. The 24th ave branch just gets the job done.
Cons: Very difficult to find parking in their store lot; insurance cost more than the rental (which is the same issue at most other vehicle rental locations)
10.0 Excellent
SUV
13 Feb 2017
Good deal
Pros: Good deal
Cons: Tites.
WINTER NEEDS WINTER TIRES!!!!!!!!!!!!!
6.0 Okay
Intermediate
6 Feb 2017
Check your Credit Card Statement
Cons: I was overcharged over $240.00 for my rental from what i was quoted with Kayak. I noticed the overage and called Enterprise who did reimbursed me the difference. Make sure you verify that the quoted amount is the amount charged.
10.0 Excellent
SUV
2 Feb 2017
Cons: The service was amazing!
8.0 Good
Intermediate
23 Jan 2017
Winter tires
Pros: The car was brand new and the service at the pickup and at the dropoff was excellent.
Cons: It was impossible to get a car with winter tires. I don't understand that 2017, they still don't get that you highly reduce the risk of getting accident with winter tires. It is not ok to rely on customer insurance to cover for this risk.
10.0 Excellent
Intermediate
17 Jan 2017
Pros: We came is to rent a economic size vehicle for our family's trip to Banff , AB . The manager upgrade us to a family van at the same cost as driving winter conditions where very bad that weekend !! Awesome customer service !!
2.0 Poor
Full-size
12 Jan 2017
Very disappointed
Cons: I arranged with Kayak for a 9 day rental. I was to pick it up at the airport. When I arrived I was told I was to pick it up downtown ( not my written agreement). I was given a compact (not my agreement) and was charged nearly double my agreed price at the end of the rental. The employee of Enterprise would not review my agreement. So, overcharged, underserved, feel cheated. Won't be going back.
6.8 Good
Full-size
11 Jan 2017
Winter tires please!!
Pros: This Enterprise location has great customer service when you are picking up your car. The front end staff are super and personable, but once they have your money the service grinds to a halt.
The car took 15min to bring up front. When you return the car you are told to wait in the waiting area while they help new customers, finally after 20min someone acknowledges that you are there and helps. If the front service that a person got when you first arrive would continue throughout this would be a top-notch place.
Cons: I was up-sold to smaller SUV because of upcoming snowy conditions, which we chose to do. The SUV was okay, it was good on snow, BUT USELESS ON ICE BECAUSE IT DID NOT HAVE WINTER TIRES. The SUV floated all over the highway as soon as any ice was present because of the useless all-season radials tires. When i was waiting to return my vehicle, three other people returned cars which were involved in accidents. The company was all to eager to collect their $1000.00 deductible even for minor dents. DO US ALL A FAVOR - PUT ICE RADIAL TIRES ON ALL YOUR RENTALS!
4.0 Mediocre
Full-size
10 Jan 2017
Given wrong size, hassle to switch, next car had n
Pros: It was easy to book.
Cons: We were given the wrong car size on pickup. Booked full-size, was given standard, and didn't realize until after. The employee even told us it was full-size. Had to call the branch several times to get another car, was put on waitlist and never received another call from them. Finally was able to get a car from the airport location, after speaking with the manager. Everything would have been fine after that, but our replacement car's heating system didn't blow air on the feet. This wouldn't have been a major issue, except that we were in Calgary and the weather was consistently between -20C and -10C.
10.0 Excellent
Intermediate
4 Jan 2017
Great service Great rates
Pros: Rented at Northland through Kayak on Boxing day for the 27(for a week). Unfortunately they were so busy they had no car available. But they called me the next day and offered me a car (in fact 3 of them to choose from) at an excellent rate. When I returned it today, they offered it for another 2 days at an even better rate(we leave only on Friday, in 2 days). This the 2nd time we rent at that place and both times service was very good and price excellent.
10.0 Excellent
Economy
2 Jan 2017
wonderful experience
Pros: Had a Hyundai Sonata that was great to ride, easy on gas, loads of trunk space and all the extras like heated seats, heated steering wheel, dual zone A/C.
Price was very reasonable and service was top notch.
9.2 Excellent
Standard
1 Jan 2017
Pros: Good customer service and vehicle.
Cons: When I did the search I specified YYC which is the Airport location. I relied that my results were on that particular location and never double checked it because it had never been an issue. Buy when I went to pick up the vehicle at YYC Airport I found out that my pick up location was somewhere else. That was really inconvenient.
8.4 Excellent
Intermediate
31 Dec 2016
Wish it had winter tires
Pros: Saved almost 50% by going off airport!
Cons: Continually got stuck in light snow drifts when street parking. Absolutely no traction from the summer tires, which had 50000 km. on them.
10.0 Excellent
Intermediate
29 Dec 2016
Rolling with Enterprise
Pros: Treated me well, adjusted rentals to my needs, friendly pick up and drop off
9.2 Excellent
Compact
28 Dec 2016
Great experience.
Pros: Ordered a compact car a month in advance. When I arrived they were out of compact cars, any cars for that matter. It was Christmas and the demand was crazy. I was offered a free upgrade to a truck. Took it gladly as the weather was atrocious. I was treated in a courteous and friendly way. They asked me numerous time if I was satisfied and if they could assist me in any way. Nice!
Cons: Truck was available at a remote location and it took some time before I was taken there. To state the obvious, trucks are gas guzzlers. I spent on gas way more than I expected. Oh well...
10.0 Excellent
Economy
9 Dec 2016
Great experience
Pros: My car recently quit so I was looking into rentals for the next while, as I only need to travel for work a few days a month. Theses are the reasons I chose to go with enterprise:
-No charge prior to picking up my rental, if things change, thats ok
-Able to return the car a day earlier than I booked it for
-excellent staff, the girls working offered me a ride home, as it was -26 and I was walking. I arrived only 10 minutes before closing and they insisted they didn't mind.
-signed me up for enterprise plus
-unlimited kilometres with rentals
Cons: That I've booked with other companies like Budget before when I could've been renting with Enterprise!
10.0 Excellent
Intermediate
2 Dec 2016
Enterprise rock!!!
Pros: This is the best rental I have used in a very long while. Enterprise Rent a car at Fish Creek 14321 MaCleod Trail rock!!! The guys are excellent, superb customer service beyond my expectations. I'm certainly going to use them again if I need to rent a car. Its great value for money with high comfort.
10.0 Excellent
Compact
10 Nov 2016
Pros: Great price!
7.2 Good
Economy
8 Nov 2016
Pros: felt good to drive
Cons: smelled like smoke
10.0 Excellent
Standard
2 Nov 2016
Pros: They were very professional in all aspects. I will surely come back again
10.0 Excellent
SUV
25 Oct 2016
Pros: We were able to get an upgrade from a Jeep Patriot to a Hyundai Sante Fe for $50. Awesome vehicle with all the toys.
Cons: Nothing , all was good .
10.0 Excellent
Full-size
24 Oct 2016
Wow
Pros: Best car rental experience I've ever had. The staff were personable and friendly, the car was spotless and enjoyable to drive. The final bill was a bargain, and was ready seconds after we dropped off the car. I had originally planned to rent with a competitor but they charged $15/day extra for snow tires, whereas Enterprise offered them as standard equipment. I'll definitely rent from Enterprise again.
9.6 Excellent
Intermediate
24 Oct 2016
Pros: When I arrived they didn't have a vehicle for me, but I was upgraded without hesitation when a vehicle did become available.
Cons: I was a bit worried about not having a vehicle when I was told they didn't have anything available in the class I had reserved. But I was upgraded without hesitation when a car did become available.
9.6 Excellent
SUV
23 Oct 2016
Excellent Customer Service
Pros: The SUV was a great ride, the customer service was excellent. Very nice to deal with.
Cons: Car could have been washed - the windows outside were dirty, but otherwise okay.
10.0 Excellent
Full-size
17 Oct 2016
Overall excellent
Pros: I have been to location before, its excellent overall.
9.6 Excellent
Standard
16 Oct 2016
Pros: Friendly, good value, clean and comfortable car. We booked a Standard size vehicle, and on inspection the agent decided the tires were not good enough, so asked if we would mind waiting 5 minutes while another car was prepped. No hard sell on extras!
Cons: The return process is slow compared to an airport location, with no dedicated check-in lane. It was busy when we arrived at noon on Saturday, so a slight wait to check and clear the car.
10.0 Excellent
Intermediate
2 Oct 2016
Excellent
Pros: Everything was great. No problems of any kind. JJ
8.0 Good
Intermediate
21 Sep 2016
Great staff
Pros: The staff was very friendly and pleasant.
Cons: That we didn't get the size of vehicle we had requested. The staff did explain it was because of hail storm a few weeks earlier in Calgary. Being that we had reservations from the beginning of the month of August, they should had been able to get us the vehicle we wanted. If they knew they wouldn't have that car we should have received an email advising us of the problem.
10.0 Excellent
Full-size
20 Sep 2016
Pros: Quick service, nice car. Great value for money.
6.8 Good
Standard
20 Sep 2016
It was a well balanced rental experience
Pros: Customer service was very good. Drop off service was really convenient.
Cons: Selection of car was very basic. Gas tank was not full when picked up the car. Associate gave me unlimited mileage so worked out well.
10.0 Excellent
Intermediate
14 Sep 2016
Great experience
Pros: It was a new car. Service was good and clearly outlined. I bought my own rental car insurance. Pickup and drop off is fast and conveniently near the airport.
10.0 Excellent
Intermediate
13 Sep 2016
Road tripping in a mini
Pros: I wasn't expecting to be offered a Mini Cooper Countryman for my road trip so was a great surprise. The Agent at Enterprise took the time to explain all the options including setting up my phone on Bluetooth! I appreciated the phone call from Enterprise to see if I had any questions during my trip. And again great service when I returned the car including a courtesy ride home. Will definitely use Enterprise again in the future.
10.0 Excellent
SUV
12 Sep 2016
Great fast service
Pros: Booked online, service was fast when we arrived didn't try to up sell.
Drop off was 2 minutes with no problems
6.8 Good
Full-size
7 Sep 2016
Great service, questionable car
Pros: Friendly staff and clean vehicles
Cons: My initial rental was a large size sedan but it wasn't available. Instead I was offered a compact sedan and it simply wasn't comfortable enough for the length of trip I had planned. They did offer me a free upgrade on my next rental which I will take them up on.
6.0 Okay
Premium
6 Sep 2016
Pros: The Rental was ready and the staff were courteous.
Cons: Car was dirty on the inside and out. It was rinsed off but not washed.
They did not have a Premium car which I reserved and got a full size instead.
2.0 Poor
Full-size
5 Sep 2016
Wouldn't pick up after stating they would.
Cons: Asked for pick up from my office, and was told that that would be fine even though it was a bit out of the location's range. When I called in the morning to verify, I asked to be picked up from home, which is about a KM from my office, I was told that it was too far out of range. This caused me to be late for my meeting.
Will never use Enterprise again.
8.0 Good
SUV
3 Sep 2016
Pros: Return was simple
8.0 Good
Minivan
22 Aug 2016
Drop-off in Calgary
Pros: Fast service, fair check of the car for "damages".
Cons: Drop-off is on the airport itself and no airport shuttle is needed, which was indicated on the rental confirmation from KAYAK. (on-airport shuttle).
10.0 Excellent
Standard
22 Aug 2016
Awesome experience
Pros: We drove 12000 Kilometers in 4 Weeks from Calgary down to Arizona, all up along the east coast to Vancouver and back to Calgary. Enterprise gave us a permit to enter all the USA without any extra charge, big thanks for that! The guys from the front desk were super friendly and helpful to us. At least they shuttled us to the airport for free after we returned the car. The rental price was 704 CAD incl. TAX. the price couldn't be better. We are happy that we choosed Enterprise.
6.8 Good
Full-size
19 Aug 2016
Pros: In terminal
Cons: Wasn't open until 7am. we had to dropoff at 6 and never received a receipt
9.6 Excellent
Compact
10 Aug 2016
Courteous service/
Pros: No hassle.
10.0 Excellent
Minivan
9 Aug 2016
Awesome Friendly Service
Pros: We went to the wrong location for our reservation but they were able to switch the reservation for us, which saved us a lot of time and hassle.
The check out was easy and the return just took seconds.
Thanks Enterprise!
10.0 Excellent
Intermediate
4 Aug 2016
Pros: Complimentary upgrade. Personal were enthusiastic, friendly and helpful.
10.0 Excellent
Intermediate
27 Jul 2016
friendly staff
Pros: i booked it through Kayak and requested to pick up and drop off at the Calgary airport. but when i arrived there i found out that the reservation was made at an other location which was far away from the airport by mistake. I panicked, but they fixed it, they didnt have the car i ordered so they gave me a upgrade for free. cant complain at all. I will only rent it from them .
10.0 Excellent
Intermediate
21 Jul 2016
Pros: Great customer service, fast, and friendly
9.2 Excellent
Compact
16 Jul 2016
Cons: Everything was pretty good.
8.0 Good
Minivan
14 Jul 2016
Pros: Staff waitted for us to arrived because our flight was delayed, just wish they had told me I could keep the car for the week for the same price. I rushed to return car and I still had an extra day
7.6 Good
Minivan
11 Jul 2016
Gas confusion
Cons: I was charged for a complete tank of gas even though it was mostly full. It wasn't explained that the gas per litre price was for a full tank regardless amount needed to fill the tank, instead of, ya know, just the price per litre. I should of know it was too good to be true and it was. Shame on Enterprise for the up sell.
7.6 Good
Minivan
11 Jul 2016
Not an airport rental
Pros: The car we rented was clean and the staff were very friendly, helpful and efficient. We had an issue with the location and they were very accommodating, allowing us to drop off at the airport, even discounting the airport fees a bit.
Cons: We searched kayak for Calgary airport rentals, and this location came up. It is actually on the other side of town, a $50 cab ride away. Caused some extra stress. Price is good otherwise, just budget for the time and the cab.
9.2 Excellent
Economy
10 Jul 2016
Pros: Rarely do I enjoy a car rental experience, particularly from an airport, but this one was very quick without them trying to force adds onto the car
Cons: Insurance was absurdly high so we declined it and just took a gamble. If like us, you're driving through Banff and Jasper, it might be worth declining the insurance as all of the roads are easy to drive on and there are no real threats of accident unless you're reckless
9.6 Excellent
Intermediate
4 Jul 2016
Pros: Very quick and easy pick up of the vehicle. They gave me a few options of vehicles to choose from. Also very easy drop off where I had plenty of time to get to the airport. Car was clean and I had no issues with the vehicle.
5.6 Okay
Minivan
21 Jun 2016
Pros: clean, comfortable, roomy,and easy to drive.
Cons: had to ride 30 minutes to pick up car, cost $35 to pick up or pay $125 more to pick up at the airport. this is terrible! They had the same car at the airport! Never will book like this again.
10.0 Excellent
Full-size
13 Jun 2016
Pros: Very friendly staff. In and out quickly.
10.0 Excellent
Economy
11 May 2016
Fast Friendly Service
Pros: It was all good!
4.0 Mediocre
Full-size
10 May 2016
Poor service and high prices
Pros: Only the car
Cons: The additional insurance
10.0 Excellent
Premium
25 Apr 2016
Pros: Your rental agent actually gave us a choice of cars! And he spent time with us going over the car and the options. The car was clean and didn't smell of cigarette smoke which we encountered with another rental agency. Overall we were extremely pleased with the professionalism and courtesy displayed by your rental agent.
10.0 Excellent
Economy
24 Apr 2016
Pros: Excellent staff. Very flexible and helpful.
10.0 Excellent
Economy
13 Apr 2016
Pros: The price.. had an emergency need for a car for 1 day and $24 was awesome.. will not hesitate using Kayak
Cons: Their were no compact cars so I said you to a mini van which was comfortable but it cost me probably double for gas... I drove for about 2.5 hours total and in my little car gas would have been $5-6.. the van cost me $22
8.0 Good
Intermediate
15 Feb 2016
Kenny
Pros: Everything
Cons: Very good
6.0 Okay
Intermediate
6 Feb 2016
Car rental
Pros: Service
Cons: Ordered mid size Toyota. Got Mitsubishi lancer I believe.2015 but it was as a clunker. It felt like it could fall apart.
4.0 Mediocre
Full-size
13 Jan 2016
Not my first compalaint
Pros: The car.
Cons: As a long time 'plus' business and private member the service was horrendous!
I needed to use my wife's credit card and they insisted I had to fetch my wife, 1/2 an hour away looking after our 3 grandchildren in Calgary.
Previously, all I had to do was call my wife, they asked her personal security questions and everything was OK.
As an 8/10 year use of Enterprise I was very, very disappointed.
I was upgraded to a Jeep only to find out that it wasn't actually an upgrade - they didn't have any cars! Devious! I was told that I couldn't give a cash deposit for security on an SUV - only on a car. I didn't book a Jeep, I had booked a car!~!
Massively frustrating.
When I arrived back with my wife, a car miraculously appeared.
I will be bringing this to Enterprise attention as well.
Thank you
Regards
Anthony Blacker
10.0 Excellent
Economy
6 Jan 2016
Best Place to ren a car.
Pros: Fast, good cars, reliable, friendly
6.4 Good
Standard
4 Jan 2016
"We don't have that car"
Pros: Return was quick and simple. STaff were very friendly.
Cons: We specifically booked a Jetta (non-North-American car) and were told there were none. This has happened to us twice now, and we don't appreciate what seems to be part of the business model of bait and switch. Will call after I book online next time, to insist I get what I booked online.
10.0 Excellent
Standard
29 Dec 2015
Great vehicle
Pros: 4wd handled great in the Canadian mountains and cold weather.