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Reviews for Routes Car & Truck Rentals in Calgary
Overall Rating4.8 MediocreBased on 41 reviews
Cleanliness
5.7
Comfort
5.3
Overall
4.8
Pick-up/Drop-off
4.6
Value for money
5.3
Recent reviews
Traveler rating
10
2
0
1
0
0
19
Find reviews that mention:
10.0
It was a great experience, they gave me a 2025 brand new carReviewed 15 Dec 2024
review from
2.0
Chaotic office. Long wait for car. Tried to claim preexisting damage was my faultReviewed 28 Oct 2024
review from
2.0
Terrible. Chaotic pickup where I surprisingly had to provide proof of insurance, sign different documents every couple minutes, and wait for the employees to prepare the vehicle—things that should have been done in advance. Scammy. They tried to claim previous damage to the vehicle was my fault—that I chipped the windshield. They wanted to charge me $700. When I disputed it and said I had photos of the vehicle, they reversed their decision. Avoid this company.Reviewed 21 Oct 2024
review from
2.0
On Kayak's website, it stated that the rental car came with unlimited mileage. However, when I arrived to pick up the car, I was informed that there was actually a limit and I would have to pay extra for every kilometer over that limit. The rental location was in disarray, with a dirty floor and overflowing garbage. Despite standing there for a while, no one approached me to assist with my reservation until I had to ask for help. I did not proceed with the reservation and let’s say this would be my last time booking or trusting kayak or that rental company.Reviewed 21 Jul 2024
review from
10.0
Great experience & staff. The only down side was a long wait.Reviewed 19 Jul 2024
review from
10.0
As a customer I do not have any complaint, the customer service person was efficient, courtesy and runed an extra mile in the service.Reviewed 11 Jul 2024
review from
2.0
Overall: if you have time and patience, it might be worth it. But, be aware that you are sacrificing efficiency for those savings. If your time is money, recommend finding another option. Professionalism: The staff were incredibly overworked but also did not move with a sense of urgency. Customer Experience: Lineup of customers looking to drop off keys and pick up their rental were combined. It took 45 minutes before getting service. Cleanliness: The location was incredibly messy. Value for Money: the price is ok, as long as you have your own insurance (they will upsell you). (The Routes franchise would likely be very concerned by the overall experience at this location, not great for the brand)Reviewed 8 Jul 2024
review from
2.0
Worst experience everReviewed 5 Jul 2024
review from
2.0
Car pick up was disastrous. Be prepared for all sorts of insurance problems. You must prove that you have $65,000 in insurance. They try to upsell you their insurance. Their price per day for out of province is astronomical all sorts of added costs. Took two hours to get the car. Car was the most banged up rental car I’ve ever had.Reviewed 3 Jul 2024
review from
2.0
Did not have my class of vehicle I booked, offered me a vehicle that had not been cleaned after it was used, rental vehicle had a lot of glass chips.- 4. Wanted me to pay for insurance for their glass and car. Had mileage restrictions and outcome province extra costs. Very, very mickey mouse operation.Reviewed 2 Jul 2024
review from
10.0
Very good service and best pricesReviewed 21 Jun 2024
review from
2.0
Slow check in and check out, disorganized and cramped office space, unfriendly staffReviewed 17 Jun 2024
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