Reviews for Driving Force in Calgary
- All reviews 100%
Based on 42 reviews
27 Jul 2017
Clean and comfortable
Pros: Fuel economy, size of car, good value
Cons: Far from airport
22 Jul 2017
Offsite from airport. Difficult pickup and no direct phone connection
Cons: Could not get in touch with pickup van. Reservation did not have instructions for Pickup at airport. No direct phone number for office. Staff are very good but driver had been smoking inside pickup van
22 Jul 2017
Cons: Not in Vancouver......or other cities I travel to.
21 Jul 2017
Pros: courteous, helpful, great vehicle , shuttle to airport
Cons: all good !!!
21 Jul 2017
not around to get car!
Cons: Arriving in Calgary around 5 PM, I was unable to find a representative to help direct me to go pick up car. Even with assistance from people at the airport we were not able to contact Driving Force as they were closed. I find that totally unacceptable as this was not a time that was late. I finally was able to talk with someone via phone and cancelled my reservation as did another person standing beside me. Dont ever use them!!!!
18 Jul 2017
Pros: Good service
Cons: Everything was good
16 Jul 2017
Pros: Good price, simple pick up and drop of, not being at the airport kinda sucked with regards to the taxi fare but in all it was a good experience
Cons: Didn't know about the $500 deposit
15 Jul 2017
Pros: Very quick drop off and pick up. Good value for money
11 Jul 2017
A repeat customer
Pros: The staff were polite, professional and were quick with the paperwork. We were in a brand new vehicle and it was spotless inside and out! It was easy to add a second driver and we were very happy with this part of our rental!
Cons: The I formation provided wrt the pick-up location said "airport" .... which is reasonable to assume then that the vehicle is at the airport. In fact, we had to wait nearly 45 minutes to be picked up and shuttled to the pick-up location which was approximately 15 minutes from the airport. I would suggest that in stating that the location is "airport" is quite misleading and whether intentional or not, leaves the customer with a feeling of betrayal! You might consider changing that. Further, someone should track customer arrivals so that we do not have to call (more than once) to be picked up ..... at the airport!
9 Jul 2017
Pros: Easy pick up and drop off. Unlimited mileage.
Cons: Extra charges beyond daily rental -- concession fee recovery. Customer facility charge
5 Jul 2017
Pros: Ready and waiting Less then 5 minutes to get the car and leave.
Cons: I didnt get to choose my car it was a similar to what i reserved.
4 Jul 2017
Cons: Because I rented and when I went to pick up it they just said we do not have more van, and they did not give me any solution. What bad costumer service.
22 Jun 2017
Good price but long wait for shuttle from airport
Pros: Good price and friendly people.
Cons: The shuttle pick up was not obvious and once we found it it was a 45 minute wait with 2 phone calls to them. Drop off was good as shuttle was at the office when we dropped of the car.
15 Jun 2017
Cons: When we arrived at the airport, the shuttle was not there and the office was closed. We arrived at the shuttle spot about an hour after we said we'd arrive at the airport on the car rental form. If the office had been open, even if there'd been no shuttle, we could have gotten there, but the end result was that we didn't rent from driving force.
11 Jun 2017
Pros: nothing because I ended up cancelling and paying double to go with another rental company, something I could not afford to do.
Cons: they were not at the airport and so had to send a shuttle. it took me almost an hour to find the local number asking around. when I finally got a hold of them they said the shuttle was on its way back to them and because of traffic, it would take an hour or more to pick me up.
23 May 2017
Be prepared to take taxi from Driving Force to airportshutt
Cons: Shuttle van did not return from airport. Had plane to catch. After 20 minutes waiting called cab. Cab came before shuttle arrived. Need one hour extra to be safe if renting from here. Computer down. Could not get final bill.
20 May 2017
Pros: Like the vehicle
Cons: Takes a lot of time to send receipt through email. I have been waiting for my receipt and still waiting even after talking with the staffs for several times
7 Mar 2017
Very tricky rentals
Cons: I searched on Kayak car rentals at Calgary airport and Kayak opened Driving Force wich was not airport at all, it was about 15-20 minuted drive from airport and plus they were charging for shuttle pickup from airport. Too many tricks for rental.
18 Feb 2017
Cons: Driving Force is listed as an on-airport pickup. In reality, the office is 15-20 minutes away. In order to get your car, you have to 1. Find your way to a weird pickup slot 2. Call the office 3. Wait 20 minutes to be picked up 4. Drive 20 minutes back to the office It adds at least an hour to the entire pickup process and significantly adds to the stress of a trip. The car was fine and the staff was lovely, but it seems extremely sketchy that this is listed as an on-site pickup when it is obviously, patently not!
6 Oct 2016
Driving Force Calgary Car Rental
Pros: -Easy to work with -They allowed me to drop off after hours -Good Pricing
Cons: -Driving Force is about 15-20 minutes from the airport
25 Sep 2016
Great value, very poor airport shuttle/pickup logi
Pros: Price was good and so was vehicle. Staff in person were very friendly.
Cons: Office was unresponsive when trying to figure out how to catch a shuttle from the airport to rental pickup. Was on the verge of renting from another company until Driving Force called back and mentioned to wait at pillar 6 for pickup. There is no airport presence nor do the airport staff have any way of directing you for rental pickup with Driving Force in Calgary except to walk to pillar 6, give them a call, and hope they answer. They say they are new to renting at Calgary Airport and it definitely showed.
17 Sep 2016
Cons: It's far from the airport and the shuttle took forever to come
29 Aug 2016
Cheerful positive service
Pros: From Randy the shuttle driver to ALL the office staff. Our experience was excellent! Easy to reserve, easy tO complete pick up & return paperwork, car met our needs. Office staff so cheerful, genuinely helpful, went extra mile to lookup address & give directions. Shuttle driver waiting outside when we returned car & took our luggage to his van while another employee took car to check and a third employee started our paperwork. So easy!
Cons: Would have appreciated in the reservation confirmation email directions that indicate where to meet shuttle. That is go to exit 1,, pole 6, use direct dial free phone on pole 6 to call for pick up. I did not see that anywhere on my reservation confirmation email. As a result I had to use the pay phone with an American credit card to call for pick up as my cell phone has no international calling allowed.
29 Aug 2016
Pros: Reasonable rates.
29 Aug 2016
Pros: Because the rental office is a decent distance from the airport I thought, at first, I had made a mistake booking through Driving Force however a new and nice clean car coupled with the fact I could drop off at the Hampton Inn close to the airport made for an excellent rental experience.
30 Jul 2016
Very helpful, friendly service
Pros: We were very happy with Driving Force. They provided excellent service at a very reasonable rate and our car was in perfect condition.
20 Jul 2016
Pros: They are not at the airport but will make any accommodation to help you. You just need to let them know ahead of time. Our flight landed after they had closed (they close at 5:00 during the week) and then with a delay in luggage, we were much later than expected. I didn't realize they weren't based out of the airport until I pulled up GPS to find them. Then realized they were closed. I was able to get a hold of someone at the leasing office and long story short, was able to get a hold of an employee who offered to stay and reimburse for the cab ride to get us there to pick up the car. They are accommodating if you know ahead of time what accommodations you need.
Cons: They're not at the airport so it makes pick up and drop off more difficult. I'm not sure they advertise that fact and I think they should.
18 Jul 2016
Pros: Did not return the tank full so they charged 4 times the normal price of gas. Affer booking online and given a total price, when I returned the car they added $60.00 in additional taxes for 3 days rental
15 Jun 2016
Cons: I was very nervous my entire trip after seeing a dent in the back of the car right after I had left the car rental facility. This dent was not shown on the paper, but I also knew, it was not a dent I was responsible for putting in the car..