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Thu 14/12
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Ace customer reviews

5.7
FairBased on 3,676 verified guest reviews
6.2Comfort
5.8Value for money
6.3Cleanliness
5.6Pick-up/Drop-off
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A
10.0 Wonderful
Pros:Great car and great service. Easy shuttle to and from airport.
Cons:No issues.
A
2.0 Poor
Cons:Ace was not at the airport as claimed. No one at the airport knew who they were. I finally found the place thru the internet. It was located a mile from the airport and hidden in a side room in a hotel. The hotel desk clerk directed me to them. Then when I found them, they wanted to charge me per mile for any mileage over 100 miles a day when I had contracted for unlimited miles. I showed them my copy of the contract and they told me that they would not honor it. All of the "real" car rental companies at the airport had sold out, so I was forced to get a rental car from enterprise 3 cities away from the airport. I will never use this company again and I very much doubt that I will use Kayak again also if they continue to use sub-par companies like ACE.
A
2.0 Poor
Cons:Service was horrible
A
10.0 Wonderful
Pros:staff was easy and helpful
D
3.6 Poor
Pros:They don't care about their cars so there's less stress about a tiny ding or getting some dirt in it here or there. Which is actually kind of nice.
Cons:You have to be ready for informal car rental, they are barely a company. A number of things. It's unclear where to go at the denver airport, we had to call to find out to go to the off-airport sign. The cars are not cleaned before rental, expect a dirty car. They don't come out to do the inspection with you. They straight up tried to lie to us about the way tolls work in the area to try to get us to use their service (said as we drive along the toll road we might get scanned 4-5 times at $25 each). They marked the gas as full even though it was at a quarter tank. They said to just mark it on our pink sheet (even though when we returned the car they didnt even look at that). Another customer came in to report the side runner was missing from her car and they asked HER to produce a blank sheet of paper to make a note about it mon. The car was new-ish which was nice, but if anything went wrong i'd be worried about dealing with this company,.
A
2.8 Poor
Pros:Ummm... It was cheap?
Cons:When I picked up, the guy who brought me the car was just barely above grunting and pointing. I think he said maybe four words total. The car: Stained seats - not one or two spots, lots of stains! Bald tires - All 4. Miraculously, the one with the most tread had a leak. I had the car 4 days and had to fill the tire once. Needed an alignment - The car pulled left. Bad wheel bearing? - The car had aa low pitch rythmic hum on the highway, like a wheel bearing going bad. All that said, I did arrive Thanksgiving day, so maybe they were scraping the bottom of the barrel? Still, that car does not belong in a rental fleet.
A
10.0 Wonderful
Pros:Very kind, quick and professional staff
C
4.4 Mediocre
Cons:No shuttle ever arrived (Ace is located away from the main rental area). Called the office; no one picked up, and the number provided as actually for "MEC" rentals, which is apparently an Ace "partner". A looped recording said that shuttles run every 10 minutes (this was ~7 PM on a Thursday). After 25 minutes, walked into Alamo and had a car in 5 minutes.
A
2.8 Poor
Pros:Customer service at front desk was very pleasant
Cons:Took extremely long for airport pickup. Car was very dirty and had a cracked windshield. Had to exchange the vehicle after 3 days because of battery issues.
A
2.0 Poor
Cons:Car was filthy and Empty when picked up. Charged a $200 security deposit and didn’t credit it back. Off site with a trailer for office. horrible.

How other car rental agencies scored

Ace car rental prices in Canada

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
Minivan
Passenger Van
SUV
Commercial
Pick-up truck
Mini car in Canada
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Economy car in Canada
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Compact car in Canada
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Intermediate car in Canada
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Standard car in Canada
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Full-size car in Canada
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Luxury car in Canada
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Minivan car in Canada
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Passenger Van car in Canada
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SUV car in Canada
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Commercial car in Canada
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Pick-up truck car in Canada
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Where can I find Ace car rentals?

Address

11124 36 St NE

Hours

Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Phone

+1 587 885 8888
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Good to know

Most popular city

Los Angeles

Most popular car type

Intermediate

Average price

C$ 49/day

Good deal

C$ 29/day

Top tips for renting a car from Ace

  • 25% of our users found car rentals from Ace for C$ 45 or less
  • Book your rental car from Ace at least 7 weeks before your trip in order to get a below-average price.
  • Economy rental cars from Ace are around 60% cheaper than other car types, on average.

FAQs about renting a car from Ace

  • How much does it cost to rent a car from Ace?

    On average a rental car from Ace costs C$ 86 per day.

  • What is the most popular rental car from Ace?

    Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Ace.

  • How many car rental locations does Ace have?

    Ace has 404 rental locations worldwide. Take a look at our Ace rental location map to find the best rental cars near you.

  • Which countries does Ace have rental car locations in?

    Albania, Antigua And Barbuda, Argentina, Aruba, Australia, Barbados, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Cyprus, Czech Republic, Dominican Republic, Finland, France, Georgia, Germany, Greece, Grenada, Guam, Guatemala, Haiti, Honduras, Iceland, Israel, Italy, Jamaica, Jordan, Kenya, Latvia, Lebanon, Lithuania, Malta, Martinique, Mexico, Montenegro, Morocco, Mozambique, Netherlands, New Zealand, Nicaragua, Panama, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Réunion, Saint Lucia, Saint Martin, Serbia, Spain, St. Maarten, Suriname, Sweden, Trinidad and Tobago, Turks and Caicos Islands, Türkiye, U.S. Virgin Islands, United Arab Emirates, United Kingdom and United States

  • How much does it cost to rent a car from Ace for a week?

    On average a rental car from Ace costs C$ 604 per week (C$ 86 per day).

  • How much does it cost to rent a car from Ace long term for a month?

    On average a rental car from Ace costs C$ 2,587 per month (C$ 86 per day).