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2.0
The car smelt terrible, was missing a hub cap, scratched and dented all around, no arm rests or interior lights in the vehicle. I don’t understand why I even paid for insurance, totaling it would’ve been an upgrade. Never again going through Ace or Charlie Rentals.Reviewed 7 Feb. 2023
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10.0
easy pick up n drop offReviewed 7 Feb. 2023
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6.0
The lines were long but the customer service was extremely helpful and courteousReviewed 7 Feb. 2023
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2.0
There are a lot of hidden fees with this company that are not clearly stated on the website. Be wary of a good deal!!!Reviewed 6 Feb. 2023
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8.0
I did not like that the shuttle driver was not friendly . My experience improved once we got to the location. The rental staff was friendly and accommodating. My only issue was that we had an early flight and the location was closed when we returned the car so we had to go to the hotel next door to catch their airport shuttle. The rental agent did let us know that they would be closed and gave us options for getting to the airport. Overall I had a good experience.Reviewed 6 Feb. 2023
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2.0
They switched our choice of car without us knowing, And when we approached the clerk about it, he was cold and callous. Charge us an upgrade charge. Then upon asking to extend our return by two hours. They charged us a whole other day and an extension fee. Highway robbery. The only positive part… only positive part was the shuttle driver. We will never use ACE ever again and we will make it know to our family, friends and multiple social media sitesReviewed 5 Feb. 2023
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2.0
Horrible staff, difficult to work with, long wait, no shuttle. Had to return car by 5 or they would charge for another day. My flight was at 10. Never use againReviewed 5 Feb. 2023
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10.0
So easy and efficient! Great service. Very helpful staffReviewed 5 Feb. 2023
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10.0
Everything about the car, the insurance and the money involved was explained well. The staff that assisted us was trustworthy, respectful and nice to the customer. Thank you so much. More power to your company.Reviewed 4 Feb. 2023
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10.0
Amazing price and qualityReviewed 3 Feb. 2023
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2.0
Horrid customer service and availability. Good luck trying to reach a local office in a busy city, they do not answer or respond in a timely manner. The company seems pretty disjointed, worst rental I've ever had to deal with. Solid rates but read the fine print. Pickups hold for 4 hours max.Reviewed 2 Feb. 2023
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10.0
Everything was quick and easy, both pickup and dropoff. Car was new and clean.Reviewed 1 Feb. 2023
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