Honolulu Car Rentals

Cons: Car smell like smoked, customer service is not the greatest.. long just to pick up car rental

Bummer forced upgrade

Pros: Rental process was fine, return was fine.

Cons: When we arrived to rent our car, our flight had come in early. When we tried to pick up our rental, they said that there were no full-size cars available at that time (what we paid for) and they suggested that we upgrade so we paid to get a car. Our "upgrade" Dodge Charger, we figured out the next day, had the bumper protector dragging on the ground so it made tons of noise and people were looking at our car as we drove by. We lived with it because when we called, they offered to exchange it but we were staying an hour away and didn't want to drive back to the airport. One customer service rep was really helpful and credited us a day rental fee (still less than the upgrade charge) but it didn't even post to our final bill. Overall, I felt like they were pushed to "upgrade" but didn't truly provide any upgrade at all.

Pick up issues

Pros: Everything was okay, apart from the below:

Cons: Understandable that not all APIs can be up to date between Kayak and Advantage’s systems, but telling customers that the booked car category is not at all available, and that only a more expensive car can be rented (or you have to wait until your booked car wil be returned by another customer?!?!...) and not a cheaper car, is slightly frustrating and very non-customer friendly and just a moneymaker from Advantage’s site... not intending to ever rent again with them. Thank you!

Cons: Our flight was delayed two hours and advantage Gave up our rental car and had nothing but a 8 person car to offer us for triple the price we had reserved. After a delayed flight I was stuck at the rental counter with my two month old infant and 3 year old pleading with a manager and the best they could do was offer a 30% discount on an oversized vehicle. We have rented countless times in several countries and cities and this is by far the worst experience we have had. I will never be using this company again. I would advise you use another company even if there is a premium on the rental.

Make customer service representative was rude to my wife

Pros: Both instances of us renting from advantage was poor

Cons: Man was rude to my wife. Was our wedding and honeymoon. Here’s what I wrote to the company: Hi - My wife went to drop the car off this morning at your Honolulu airport location and was very mistreated by one of your employees. It was a man, who treated my wife with the utmost disrespect. First, he had been missing and left Lydia waiting with no instruction (we had a flight to catch). She even went to ask a different company for help. They were obviously unable to help much, but were at least polite. Then your male employee stormed up to and yelled at her about where to put the key and aggressively slammed his hand where the keys were to be left. His tone was condescending, aggressive and mean. Does he feel that it’s ok to talk to people the way he did? Does he feel that he can speak to women with less respect than if I were to have been dealing with him? We rented twice from Advantage this trip, which by the way was our WEDDING and HONEYMOON, and we were very displeased with the service we got from your company. I am mostly appalled with how my wife, Lydia Chapman, was treated during her last visit to your office. I believe this was very disgraceful on your part. We will never rent from Advantage again. I will be reaching out to higher management about this and they will be getting a letter from us. Matthew Decker 424-207-6491 Car Rented: Jeep Renegade Driver: Lydia Chapman